The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Update: I was contacted by customer service who offered me a commercial gesture. I have therefore revised my rating. I placed 2 orders with Rhum Attitude. The first, samples, which is very nice for making discoveries. The second, 2 rums that I had selected. There was a delivery problem with the second order, which was placed at the beginning of December. It is true that the MR delivery service did not help. But the customer service of RA was not up to par. Faced with a delivery that was not arriving, I asked for an alternative solution, as it was for Christmas gifts. I was never contacted by RA following my request. It's a shame. The site is very well done and there is a lot of choice.
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Response from rhumattitude.com
Thank you for your order and your feedback. There must have been a misunderstanding because we indicated with your agreement that we would retrieve the package that Mondial Relay had mistakenly sent to a point too far from your home and send it back to your home. We will contact you again to offer you a discount for the trip you made.
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Chango
Rating: 4 out of 5
Very fast, conforms to the description.
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SB
Rating: 3 out of 5
After receiving my order, I discover that the miniatures are all plastic... really a shame especially for 50€ of purchase.
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Response from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Each time you add a sample to your cart, it is written 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it is written 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. The PET (no breakage) preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/. You can absolutely retract and return the package. We have written you an email in this regard. The Rhum Attitude team.
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Céline S.
Rating: 4 out of 5
Package very well packed and protected, received on time, too bad the print on one of the glasses is not great.
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Olivier
Rating: 4 out of 5
First test of the rum advent calendars not bad but so far no gems for this 2022 calendar.
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Eric V.
Rating: 4 out of 5
Always a pleasant site, easy ordering and efficient delivery, well done, I recommend!
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sebastien
Rating: 3 out of 5
Order of several samples and bad surprise, no box to store them. This is the first time this has happened...
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Response from rhumattitude.com
As exchanged by email following your review, for your previous orders you had purchased presentation boxes that are sold separately: https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ We do not 'offer' them because it would force us to increase the cost of each sample. See you soon on our site.
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Raphaël M.
Rating: 4 out of 5
Very good experience and very good products
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Lebrun M.
Rating: 4 out of 5
Very good experience with Rhum Attitude but a small downside. The desired product was soon in stock, via chat I asked when, someone replied almost immediately to inform me that it had arrived but that the site was not yet updated. They put it up right away and I was able to place my order. I am in Belgium, delivery to a relay point very fast. The downside: it is stated on the site that shipping is free for any order over 140 euros, my order was 255.80 euros but I was charged 7.90 euros for shipping. I thought it was normal, I have an Allary barrel which according to their site incurs 8 euros of shipping... Anyway, I opened my package but no barrel. Message to Rhum Attitude and hyper responsiveness from their customer service, who told me that the barrel ships directly from the manufacturer, so all is well but they asked me to pay 8 euros for its shipping which I did because I need that barrel! So when you place your order, keep in mind that the 140 euros for free shipping does not include the barrel and accessories ;) hence my downside.
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JEAN-MICHEL H.
Rating: 4 out of 5
Hello Madam, Sir, Order of 02 advent calendars. Good tracking, good condition upon arrival. Too bad 01 free sample for a double order. Best regards.
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Response from rhumattitude.com
Hello yes you are right we should specify for multiple calendars it is always 1 sample offered but it is not the same list it is more 'high-end'. Following your comment, I added a small note in the product sheet of the calendar. https://www.rhumattitude.com/cave/calendrier-de-lavent-du-rhum-2022-24-days-of-rum/ Everything is also explained in the link provided 'an additional sample is offered' you need to click on it.
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Santana D.
Rating: 4 out of 5
1: Despite the rather long delivery time, after an email exchange everything was back in order, the package was very well protected and the box is in accordance with the photo on the site!!! Just waiting to taste it for Mr. ?? I am satisfied with my first purchase with you!!!
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Francoise H.
Rating: 4 out of 5
2: The package was very well protected, sent quickly. But luckily I opened it because a streak of leakage was visible all along the bottle that had not been wiped... not very nice for a future Christmas gift.
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Christopher L.
Rating: 4 out of 5
11: Perfect, delivery a bit expensive.
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Anker J.
Rating: 4 out of 5
Efter bestilling, hurtig og sikker levering, også denne gang
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Monsieur
Rating: 4 out of 5
33: Fast delivery, well packaged.
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FREDERIC G.
Rating: 4 out of 5
40: Fast and professional
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carole
Rating: 4 out of 5
42: Very complete catalog on many rums. Just a small disappointment about the plastic miniatures. Such a shame because I love the bottle for collection
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Thomas
Rating: 4 out of 5
This merchant site offers good service but upon shipping the bottle is removed from the cardboard box. This allows for good protection but that was not the case with the packaging that arrived torn in one place, which didn't help me as it was a gift.
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Kévin P.
Rating: 4 out of 5
Despite a loss issue with the delivery, the team was very responsive and attentive to my good receipt of my order. Always top.
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Vincent B.
Rating: 4 out of 5
Top delivery.
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Christophe
Rating: 4 out of 5
still as responsive
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Noemie D.
Rating: 3 out of 5
I found it to be a very useful Christmas gift and it was a good idea, even though it is mentioned in the advertisement that you get a bottle at Christmas and in June, I never received either of those two bottles, so I can only give 3 stars despite everything
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Response from rhumattitude.com
Thank you for your order and your feedback. It is precisely stated in the presentation: 'Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum) + 1 bonus rum in June and December'. The quantity is therefore well mentioned (5 cl per rum), which also applies to the bonus rum. Did you not receive these bonus rums? The Rhum Attitude team
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Alexandra G.
Rating: 4 out of 5
Very fast, well presented and delicious quality products
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bordure-linder F.
Rating: 3 out of 5
Hello, the product corresponds to my order but I would have appreciated receiving this vintage bottle in a box. Thank you
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Response from rhumattitude.com
Hello, thank you for your order and for your feedback. It is very clearly specified on the site. 'Packaging: none' and the photo does not show a case. Since we take the photos ourselves, we systematically include the case or box in the photo when there is one. Moreover, creating boxes ourselves would be complicated given the different shapes of bottles, and would significantly increase the price of the bottles which is probably not what you would want.
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Antonio J.
Rating: 4 out of 5
I recommend with my eyes closed.
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Sambo
Rating: 4 out of 5
Wide choice of rum, with many bottles having the option to buy a sample to taste!
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Karine F.
Rating: 4 out of 5
A good gift discovery idea
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Cassandre B.
Rating: 3 out of 5
I bought a high-quality rum gift set, the set arrived broken (damaged wood and broken plastic glass) given the price paid, very disappointed.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident that we only learn about by reading your review. In such cases, do not hesitate to contact our customer service to find a solution (replacement of the set when possible, return, compensation, etc.). We tried to reach you by phone and left a voicemail. We also sent you a personal email. Please feel free to respond to us. The Rhum Attitude team
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Antonio
Rating: 4 out of 5
Quality and service on time as planned. Very good.
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Adeline
Rating: 4 out of 5
Great concept, first order shipped super quickly but one of the bottles arrived with a small leak (but there was still some left in the bottle!).
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. Leaks sometimes happen, whether with samples or even with bottles. In this case, do not hesitate to contact us to send you a new bottle or compensate you. We have sent you an email in this regard, feel free to respond. The Rhum Attitude team
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bilski
Rating: 4 out of 5
Very good, fast delivery
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Philippe D.
Rating: 4 out of 5
Good reception, the rum is excellent
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Eric M.
Rating: 3 out of 5
The shipment was well packaged, but the bottle cap was not airtight... it leaked in the box and I lost part of the contents.
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Response from rhumattitude.com
Thank you for your order and your feedback. We have 3000 references in stock. These are not products we manufacture: we buy them and resell them at retail. The airtightness of the bottles is difficult if not impossible to detect at departure (spirits bottles are stored upright). Therefore, it can happen that there is a leak during transport. Do not hesitate to contact us so that we can provide after-sales service! (sending a new bottle if you lost a large part, compensation, etc.) We have sent you an email in this regard. The Rhum Attitude team
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Christophe R.
Rating: 4 out of 5
Always a very satisfying experience with Rhum-Attitude, the parcels are well protected and the prices are interesting. Only small regret: some samples are in plastic vials, and I always fear that this degrades the whisky inside if we take a long time before tasting them.
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Cardenal R.
Rating: 3 out of 5
I am still waiting for my shipment, due to a lack of packaging material, incredible.
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Response from rhumattitude.com
Hello, As we explained to you 1) we sent it to you and there was a first break due to an order of 3 bottles (more difficult to protect), and the distance from the delivery area (Balearic Islands) 2) we are in the process of implementing a new protection system with airbags, which will allow us to send your order more securely. This solution is now imminent and will benefit everyone. 3) you agreed to wait for this new solution, rather than getting a refund. We have sent you an email to follow up with you.
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Sim
Rating: 4 out of 5
Fast and serious shipping.
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Gigi
Rating: 4 out of 5
Choice and competitive prices. Fast shipping and customer service. Eager to find solutions and involved in the follow-up until the end. One can only appreciate!
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Barrere T.
Rating: 4 out of 5
Competent and helpful contact for the order and fast delivery of products.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Julien C.
Rating: 4 out of 5
Delivery a bit expensive.
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. We see that you chose express home delivery. It is indeed the most expensive option. For delivery in J+1, you also have chrono relay at a relay point which costs less. Moreover, from 140€, all delivery methods are free in mainland France. The Rhum Attitude team.
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thierry G.
Rating: 4 out of 5
Hello, very happy with this purchase. Fast delivery, top packaging. Price in the average range. Regards
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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