Customer reviews of rhumattitude.com

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Thank you! Yes, Mattuga is an excellent rum, very atypical, radically different from the other two rums you mentioned. I'm glad you liked the spiced version. You should try the non-spiced version, not sweet at all but extremely aromatic, and also a clairin from Haiti (Casimir, Sajous, or Vaval) which curiously offers a nose similar to the Matugga Spiced that I have in my glass as I write (however, on the palate, it's completely different). Olivier, from Rhum Attitude.

Thank you for this evaluation and comment. We are responsible for the service from A to Z. So if there are any failures on the delivery side, we intervene to compensate for them. Olivier, from the Rhum Attitude team.

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Thank you for your comment. The way we fill the bottles is as follows: we open a 70 cl bottle and make 14 small bottles from it. We use an automatic filler for this. The samples are all supposed to contain 5 cl, and this has nothing to do with whether it is an expensive rum or not. It is possible that there is a little more or a little less if the original bottle does not contain exactly or a little more than 70 cl, but in the order of 1 or 2 milliliters (so maybe 4.9 or 5.1 cl for example). Therefore, if you received samples that are underfilled, it is an anomaly that we can correct by sending you a new bottle or issuing a partial refund (ideally, do not hesitate to send us a photo of the sealed bottles so that we can more easily understand the problem and help us improve our quality processes). So in summary, the fact that the more expensive ones are a little less filled is certainly an unfortunate coincidence, especially since the logistics team that prepares the bottles does not know the prices of the bottles. However, you can count on us to fix this, and to do so, we will contact you by email immediately. Olivier, from the Rhum Attitude team.

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Thank you for your comment. It is very helpful for us. Indeed, we looked at your order and in the field "Person who will pick up the package" you indicated "Christophe". We will improve this system to avoid this kind of situation in the future.

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Thank you for your comment Fabrice!

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Thank you for your review and see you soon on our site!

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Thank you for your comment! Regarding the tasting notes, we are working in the direction you indicate, while being aware that there is still a long way to go: - When we create our own tasting notes, if we particularly liked it, we indicate that, and we also provide suggestions by stating 'if you liked this rum, we suggest this and that for such and such reasons.' Example of a note we made today: http://www.rhumattitude.com/boutique/rhum-rhum-liberation-2015/ - Also, recently we have been indicating our favorites. Example: http://www.rhumattitude.com/categorie-produit/nos-coups-de-coeur/nos-autres-coups-de-coeur/ - Finally, we wrote this article some time ago on our blog, which helps guide a newcomer (who you don't seem to be too much if you know and love Ekte rums...) : http://blog.rhumattitude.com/?p=459 The problem is that we are not an opinion blog and we believe that there are many entry points into the world of rum. So we need to find the right balance between respecting and highlighting each of the rums we sell (there is nothing 'bad', otherwise we wouldn't sell it), and providing more directive advice, while avoiding the pitfall of elitism (or worse, snobbery or trendiness). That being said, your comment challenges us and we will take it into account in our reflection on this important theme. Regarding Ekte, it is an excellent bottler that, as of the latest news, did not wish to sell its rums in France. But we have followed up with them...