Customer reviews of rhumattitude.com

Thank you for your comment and your perseverance. We fully understand your remarks. However, we have indeed improved things and now have very few preparation errors (maybe one or two a month at most, and practically never any breakage...). On the transport side, it's generally quite good too, but on that side, we have less control to improve things, once we have eliminated the less good carriers. We strive to continuously improve our methods to avoid errors and we hope that the next order will be perfect.

Hello, you are right we do not individually protect these empty bottles, as it would be very expensive and we would have to significantly raise the price. Most of the time they arrive in perfect condition. Sometimes there may be one or two broken bottles, in which case do not hesitate to contact us, we will refund you + a commercial gesture, or we will send you the broken bottles if needed.

Thank you for your very helpful comment.
To change the address, you need to contact us; you cannot change it yourself.
You are right, it was poorly indicated on the site; we have just added clearer explanations.

Hello, our warehouse being in France, only deliveries to France benefit from free delivery from 140 euros. For Belgium as for all other countries there is a significant discount on shipping costs from 140 euros. The inflation known in recent years on transport costs does not allow us to deliver for free outside of France.

Hello,
We are sorry for this bad experience.
Don't hesitate to contact customer service in these cases we can exchange the book or give you a discount.
Moreover, we take note to put plastic film for the next times, packages are not supposed to get wet but your experience shows that it can happen.

Hello,
Do not hesitate to contact customer service when this happens, we can for example exchange the defective bottle, or give you a discount corresponding at least to the observed loss. In 100% of cases we find a satisfactory arrangement for our customers.

Hello,
Thank you for your feedback and your order.
Regarding UPS, we are working with them to resolve these known issues.
Regarding the fingerprints, the preparation team is made aware to first not add to them, and also to identify and remove them as best as possible when they occur. Despite all our precautions, it happens that some escape our vigilance.
In any case, I have sent you a voucher of 4 euros valid indefinitely.
Best regards,
Olivier from the Rhum Attitude team

Hello,
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team

Hello, thank you for your feedback.
We have just moved our logistics to handle it ourselves and to improve this type of service.
Best regards
the rum attitude team

Thank you for your order and your comment. When there is a problem, do not hesitate to contact us [email protected], and to send us photos for example which allow us to understand what may have happened and repair the damage. We almost never have any breakages even in distant countries and we prepare the packages with care. It is possible that the package was repackaged en route, for example. Rhum Attitude team

Thank you for your comment and your opinion. We generally charge less than what the shipping costs us. Shipping costs have become very expensive with inflation, and the bottles are heavy which also explains the cost. The Rhum Attitude team

Thank you for your order and your opinion. When there is a problem with your order, do not hesitate to contact customer service to see the solutions to be provided (compensation, commercial gesture, replacement...). This way we can resolve your issue and you can give us 5 stars :) The Rhum Attitude team

Thank you for your order and your opinion. Despite all our processes and the vigilance of our teams, mistakes can happen and we thank you for your patience. We have indeed replaced the wrong bottles with the right ones and it was quite heavy for you. In these cases, we usually make a commercial gesture. We will get back in touch with you. The Rhum Attitude team

Thank you for your order and your feedback. You ordered on Wednesday, August 7 via Mondial Relay. We indicate a delivery in +4 working days, as a guideline and not contractual, which gave a theoretical delivery on Tuesday, August 13, and your package arrived at the pickup point on Wednesday, August 14, so with an additional day. To go faster, you need to opt for a chrono relay solution, which is more expensive but much faster (J+1). The Rhum Attitude team.

Thank you for your order and your feedback. Following your alert, the stock has been checked and it seems that all the bottles have the same defect. Usually, this bottler does not number the cases. They probably made a mistake labeling the cases with the bottle labels. We have reported the inconsistency to the supplier. The Rhum Attitude team.

Thank you for your feedback and your order. Following a phone exchange, you have indeed received the order in question. However, the next order is currently being processed. The payment by bank transfer for this one took a bit longer than expected to arrive in our bank account. The Rhum Attitude team

Thank you for your order and your feedback. We contacted you by phone to discuss this matter. The glasses were out of stock with the supplier. Since then we have received them and a package has been sent to you to regularize this situation. The Rhum Attitude team.

Hi, we are sorry about this situation. Usually the samples are well sealed and never leak. But in that case please send us a picture of the samples at [email protected] and we will fix this somehow, as we always do.

Thank you for your feedback and your order. You emailed us about this and we replied. As we mentioned, the packaging box for the glasses is not mentioned on the product sheet or in the photo; it serves only as additional protection. That said, we still offered you a commercial gesture, feel free to respond to our email. The Rhum Attitude team.

Thank you for your order and your feedback. If you are not familiar with a rum, it is better to take a sample; otherwise, the risk of disappointment is quite high. We have set up a sample system precisely for that. We love this rum and try to describe it as best as we can with the tasting note, but tastes and colors...

Thank you for your order and your feedback. As we agreed, we tasted the sample in question and it matched well. We cannot explain the problem encountered for which we are sorry, but we obviously trust you and have fully refunded the sample. The Rhum Attitude team.

Thank you for your order and for your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same button 'Learn more.' Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/

Thank you for your order. You placed the order at 6:10 PM. You then asked us a question by email at 7:35 PM. We replied the next morning at 9:17 AM. This question was BLOCKING since we needed the answer to be able to ship. However, you replied to us that evening at 5:45 PM, which was too late for same-day shipping. That's why the package left the next day, thus with a 24-hour delay. You cannot blame us: we wanted to provide you with the best possible service. If we had sent the package without waiting for your response, you could have blamed us as well. The Rhum Attitude team

Thank you for your order, your feedback, and your loyalty! If the packages were repackaged, it means they were mishandled, and if everything arrived intact, it means it wasn't so badly packaged ;) Indeed, we adapt the type of packaging to the number and types of bottles sent. Our breakage rate is extremely low regardless of the type of packaging. Thank you again, The Rhum Attitude team

Thank you for your order and your feedback. The period following your order was that of the farmers' movement, so some packages experienced delays. Moreover, Mondial Relay is the longest solution (the J+4 we display is an indicative average) but it is also the cheapest. We also have faster carriers like Chrono Relais (J+1). You can choose them when finalizing your order, but it's more expensive (+3 € for Chrono Relais).

30: Thank you for your order and your feedback. When placing your order, you chose your gift, which was a 3 centiliter bottle of Malteco seleccion 1986 40°. If you did not receive it, it is an error and do not hesitate to contact us. We take pride in sending you the entirety of your order, it's the least we can do: whether it's a gift or not, we will send you the missing product. We sent you an email in parallel to offer options including sending the missing bottle. The Rhum Attitude team.

33: Thank you for your order and your feedback. We take note of your comment and will pass it on to the calendar manufacturer. Next year we will specify the spiciness in the description. The Rhum Attitude team.

Hello, the wax is particularly difficult to protect during transport, it happens despite our precautions. If it's for opening, it really happened during transport, you can be sure that the bottle was intact; if it's for gifting, don't hesitate to call so we can find a solution together.

Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/

Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.

Thank you for your order. When you place an order you do not pay French VAT but we indicate that you will have to pay UK duties. Unfortunately, we have found that the UK customs are quite often wrong in the amount they claim from our customers, but we cannot do anything about it. We are seriously considering stopping shipments to the UK because of this. In the meantime, you can always refuse the package, which also costs us a round trip but which we offer in these cases.

Thank you for your order and your feedback. After exchanging with you, it is a review posted directly on the site (and not via Trustpilot) that has disappeared, probably deleted by mistake. We are sorry and we will be particularly vigilant for the next ones :) The Rhum Attitude team

Hello, Thank you for your order and your feedback. However, in the dropdown menu of the cart that allows you to choose your gift, you selected 'Rhum Attitude Gift Card 3 euros with no expiration date' and not a sample. Perhaps you missed this step as an option is checked by default. In any case, if you go to your account and add a bottle to your cart, you will see your gift card appear, click on it and it gives you a 3 euro discount. It's valid indefinitely. We have resent you the gift card code.