The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Very good, however no news regarding my package until it arrived so I was a bit worried :/
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Response from rhumattitude.com
Thank you for your order and your feedback. However, we send you an email on the day the package leaves with the tracking link. Did you not receive this email? Maybe in your spam? Furthermore, we provide your email and phone (text) to the carrier so they can notify you of the package's arrival at the pickup point (which you can also see with the tracking link mentioned earlier). The Rhum Attitude team.
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Thierry
Rating: 3 out of 5
Well, I am happy with the purchases. But on the other hand, the Don Papa samples are disgusting. Strange taste.
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Response from rhumattitude.com
Thank you for your order and your feedback. We have 3000 very varied references. We cannot guarantee that everyone will like what they order. That's why we have set up a sample system that allows everyone to taste before buying a full bottle, if they don't know it. Indeed, Don Papa does not please everyone and offers a rather atypical rum. Generally, those who buy it from us already know it.
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christophe B.
Rating: 3 out of 5
Parcel received late after 15 days but it's the Post's fault for misplacing the parcel, and the customer service did everything to follow up on this issue. Kudos to them for that. However, the bottle was poorly protected in an oversized packaging. Gift wrapping upon arrival was torn in the box. But I think my customer experience is below normal and I was just unlucky this time. If I had to do it again, I would return to Rhum Attitude and I recommend it.
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Response from rhumattitude.com
Thank you for your order and your feedback. The poorly protected bottle is a bit strange. Was the parcel not repackaged? Please feel free to send us photos so we can raise this issue with our preparation team. We are constantly trying to improve our processes. The Rhum Attitude team.
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Christine A.
Rating: 3 out of 5
Very disappointed that the Eldorado 12-year-old rum with the 2 glasses at €49.50 did not arrive in the box as shown in the photo, a bit light... For the price, it's exaggerated.
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Response from rhumattitude.com
Thank you for your order and your feedback. If you did not receive the ordered glasses, it is probably a preparation error. Why didn't you contact us at the time of receiving the parcels? We would have sent them to you immediately. It's not too late; we sent you an email in this regard, please feel free to respond so we can find a satisfactory solution for you. The Rhum Attitude team.
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jose F.
Rating: 3 out of 5
What a surprise to see Père Labat twice as cheap in the Carrefour hypermarket than the one I bought on the site.
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Response from rhumattitude.com
Hello, Thank you for your feedback and your order. You purchased Père Labat Blanc Bio 60°. Normally, it is not found in supermarkets. And our prices are perfectly in line with those of wine merchants and our competitors. Are you sure it was the same reference? If it wasn't organic and/or not at the same degree, it is necessarily much cheaper... The Rhum Attitude team.
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daphné M.
Rating: 3 out of 5
They responded very quickly to my requests for advice on sweet and caramelized rums; I was able to complete my order ensuring that I had selected what my husband liked. BUT I did not pay attention to the packaging and therefore instead of receiving a box with my samples nicely arranged, I received everything in bulk (10 samples of old rum). For gifting, it was a bit neglected so I had to find a box and do a DIY project :-(. If this packaging is free, it's a shame that it is not provided directly because I was very disappointed to give such a beautiful gift in a more than mediocre package. Fortunately, it's the content that matters.
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. You should have called us upon receiving your parcel, I am sure we would have found a solution to send you presentation boxes for your samples (which are not free - see explanations by following the link below). You chose a free sample instead of the gift package in the dropdown menu of your cart where a free option is offered. We cannot take both the free sample and the free gift package otherwise we wouldn't keep track. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The R.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in R.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.
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Jennifer R.
Rating: 3 out of 5
I am a bit disappointed because the bottles are plastic. I didn't find that very nice especially for gifting. Otherwise, in terms of tasting, very good.
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Response from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in P.E.T., however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The P.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in P.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.
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Meaghan D.
Rating: 3 out of 5
Unfortunately, the glass arrived broken.
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Response from rhumattitude.com
Thank you for your feedback. In this case, you need to let us know, and we will send you a brand new one ;) We sent you an email in this regard, don't hesitate to reply so we can correct this issue.
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SB
Rating: 3 out of 5
After receiving my order, I discover that the miniatures are all plastic... really a shame especially for 50€ of purchase.
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Response from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Each time you add a sample to your cart, it is written 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it is written 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. The PET (no breakage) preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/. You can absolutely retract and return the package. We have written you an email in this regard. The Rhum Attitude team.
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sebastien
Rating: 3 out of 5
Order of several samples and bad surprise, no box to store them. This is the first time this has happened...
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Response from rhumattitude.com
As exchanged by email following your review, for your previous orders you had purchased presentation boxes that are sold separately: https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ We do not 'offer' them because it would force us to increase the cost of each sample. See you soon on our site.
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Noemie D.
Rating: 3 out of 5
I found it to be a very useful Christmas gift and it was a good idea, even though it is mentioned in the advertisement that you get a bottle at Christmas and in June, I never received either of those two bottles, so I can only give 3 stars despite everything
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Response from rhumattitude.com
Thank you for your order and your feedback. It is precisely stated in the presentation: 'Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum) + 1 bonus rum in June and December'. The quantity is therefore well mentioned (5 cl per rum), which also applies to the bonus rum. Did you not receive these bonus rums? The Rhum Attitude team
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bordure-linder F.
Rating: 3 out of 5
Hello, the product corresponds to my order but I would have appreciated receiving this vintage bottle in a box. Thank you
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Response from rhumattitude.com
Hello, thank you for your order and for your feedback. It is very clearly specified on the site. 'Packaging: none' and the photo does not show a case. Since we take the photos ourselves, we systematically include the case or box in the photo when there is one. Moreover, creating boxes ourselves would be complicated given the different shapes of bottles, and would significantly increase the price of the bottles which is probably not what you would want.
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Cassandre B.
Rating: 3 out of 5
I bought a high-quality rum gift set, the set arrived broken (damaged wood and broken plastic glass) given the price paid, very disappointed.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident that we only learn about by reading your review. In such cases, do not hesitate to contact our customer service to find a solution (replacement of the set when possible, return, compensation, etc.). We tried to reach you by phone and left a voicemail. We also sent you a personal email. Please feel free to respond to us. The Rhum Attitude team
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Eric M.
Rating: 3 out of 5
The shipment was well packaged, but the bottle cap was not airtight... it leaked in the box and I lost part of the contents.
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Response from rhumattitude.com
Thank you for your order and your feedback. We have 3000 references in stock. These are not products we manufacture: we buy them and resell them at retail. The airtightness of the bottles is difficult if not impossible to detect at departure (spirits bottles are stored upright). Therefore, it can happen that there is a leak during transport. Do not hesitate to contact us so that we can provide after-sales service! (sending a new bottle if you lost a large part, compensation, etc.) We have sent you an email in this regard. The Rhum Attitude team
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Cardenal R.
Rating: 3 out of 5
I am still waiting for my shipment, due to a lack of packaging material, incredible.
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Response from rhumattitude.com
Hello, As we explained to you 1) we sent it to you and there was a first break due to an order of 3 bottles (more difficult to protect), and the distance from the delivery area (Balearic Islands) 2) we are in the process of implementing a new protection system with airbags, which will allow us to send your order more securely. This solution is now imminent and will benefit everyone. 3) you agreed to wait for this new solution, rather than getting a refund. We have sent you an email to follow up with you.
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Marie B.
Rating: 3 out of 5
32 : I placed an order of over 200€ and they did not respect my request for gift wrapping which was not done.. otherwise the site is serious and delivery is fast.
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Response from rhumattitude.com
33 : Hello, thank you for your feedback. The team may have wanted to do well by wanting to protect the bottle and the prestige box separately (thus without gift wrapping since it needed to be put back in the box upon receipt) but in that case they should have informed. Or it may simply have been an oversight on their part. We will contact you to understand in order to improve and to offer you a commercial gesture. The Rhum Attitude team
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Julien T.
Rating: 3 out of 5
The ordering process is not very smooth. Rum arrived with a broken cork upon opening, making this action very delicate and requiring a replacement of the cork.
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Response from rhumattitude.com
Thank you for your order and for your review. Following this, we sent you an email to ask you to specify what you did not like about the ordering process (so we can prioritize improvements), and to offer you compensation for the broken cork. Please feel free to respond. Furthermore, when there is any incident, we invite you to contact us so that we can either fix the problem when possible or provide compensation. The Rhum Attitude team.
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Christophe S.
Rating: 3 out of 5
12: Unfortunately, there was a sealing issue with one bottle. This is the second time. Otherwise, despite the description, it's hard to get an idea of the typology. An indication of the aromatic palette (sweet, sugary, dry, etc., a bit like wines) would be a plus.
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Response from rhumattitude.com
13: Thank you for your feedback. Indeed, we have had some sealing issues with the samples recently. We have identified the source and corrected the problem, but it is possible that a few bottles slip through our checks. In this case, please do not hesitate to contact us as soon as you receive the package so that we can send you a new bottle if the loss is significant, or give you a discount if the loss is minor. Following our phone conversation, we have sent you the agreed commercial discount. See you soon on our site! The Rhum Attitude team.
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VERCOUSTRE
Rating: 3 out of 5
Exceptional choice Not very customer-friendly for after-sales service. I had a problem with the delivery. Rhum Attitude leaves you to handle it. I eventually retrieved my last package...10 days after the first one.
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Response from rhumattitude.com
Thank you for your order and your feedback. When there is a delay, we intervene. We do not leave customers to handle it alone. After discussing with you, we understood what happened: you sent a screenshot without comment directly to a member of Rhum Attitude who did not understand it was a customer complaint. If you had written a few words like 'hello I have a problem with my order' he would have likely understood and forwarded it to customer service. You need to contact customer service in one of these 4 ways (it's written all over the site): 01 75 51 46 19 or [email protected] or [email protected], or by using the chat box at the bottom of the site. We still sent you a proposal for a commercial gesture, feel free to respond. The Rhum Attitude team
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Romaric O.
Rating: 3 out of 5
Problem with a 20 cl bottle leaking in the bag, loss of merchandise.
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Response from rhumattitude.com
Thank you for your feedback. This is quite an unusual problem, but since we've had a few more cases of this lately, the team is being extra vigilant and is doing a systematic check with every shipment. In any case, do not hesitate to report this kind of problem as soon as you receive the order by contacting our customer service. We have sent you a commercial proposal by email, feel free to respond. The Rhum Attitude team.
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Elo
Rating: 3 out of 5
Delivery problem
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Response from rhumattitude.com
Thank you for your comment. What kind of problem did you encounter? A delay? In that case, do not hesitate to contact us so that we can intervene if the package is not moving forward, for example, or to offer you a discount or a commercial gesture. We have sent you an email in this regard, feel free to respond. The Rhum Attitude team
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martial G.
Rating: 3 out of 5
The quality of the product is well established. Unfortunately, the gift wrapping was heavily damaged. It spoils the pleasure of giving...
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Response from rhumattitude.com
Thank you for your order and your feedback. The gift wrap is sometimes damaged when the package is particularly shaken by the carrier. We have sent you a proposal for a commercial gesture by email. The Rhum Attitude team
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THIERRY L.
Rating: 3 out of 5
Good evening, pleasant site, product well packaged against shocks. Major weak point: paid relay point delivery. Best regards, Thierry
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Response from rhumattitude.com
Hello, we are just a small player in the spirits world, we cannot afford it. Moreover, none of our competitors offer free delivery, not even the biggest players.
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Begi
Rating: 3 out of 5
Package conforms to the description and fast delivery. A bit disappointed with the contents of the rum advent calendar: no descriptive booklet of the rums, very expensive compared to the quantity. The product design could be more refined.
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Response from rhumattitude.com
Hello, This calendar you have chosen is the best-selling and most appreciated, and it is also one of the cheapest. A quantity of 2cl for a spirits calendar is also the norm. For the description of the rums, everything is clearly indicated on the website: https://24daysofrum.com/
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Client
Rating: 3 out of 5
2: I ordered mini bottles of rum and only one real bottle. The others are plastic bottles with labels. Huge disappointment.
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Response from rhumattitude.com
Thank you for your feedback. It is indeed necessary to distinguish between 'samples' (which you mostly ordered, either in glass or in PET depending on the case) and 'miniatures' (which are the ones that are photographed). The samples are really meant for tasting, while the miniatures are more for collecting (or for tasting as well, of course...). Everything is explained on the website, and it is difficult to miss the information: When you add a sample to your cart, it is indicated twice (right away and once in your cart): 'You have at least one sample in your cart, feel free to learn more about this offer.' We invite you to click on 'Learn more.' and you will find all the explanations, along with a link to the miniatures as you wish. However, we understand that one might not notice if they are in a hurry or not paying attention. We sent you an email to offer you a commercial gesture. The Rhum Attitude team.
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Clement B.
Rating: 3 out of 5
10: About ten bottles ordered and all the packaging is damaged
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Response from rhumattitude.com
Thank you for your feedback. Please do not hesitate to contact us as soon as you receive the package so that we can resolve any issues that may arise. We do not quite understand because you ordered only 2 bottles, 2 glass samples, and 6 PET bottles with their caps. Could you please be more specific about what happened? Normally, when possible without the risk of tearing, the 2 cases are folded and placed on the side or at the bottom of the package to avoid any damage. We also sent you an email to get more explanations and possibly find solutions for you. The Rhum Attitude team.
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Djakarta
Rating: 3 out of 5
A week after the order, the package still hasn't been delivered... When calling customer service, we were told that the order had been forgotten due to a computer problem. Not great... Next time I'll go to a physical store...
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Response from rhumattitude.com
Thank you for your order and your feedback. It was indeed a rare and isolated computer issue that delayed the shipment of your order, and we apologize for that. Following this incident, we sent you a gift card valid indefinitely in the hope that it will help you return to our site. Best regards, The Rhum Attitude Team
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M. P.
Rating: 3 out of 5
A little disappointment because when I ordered, I asked you if it was indeed the second edition (cardboard case) of the House of Rhum Guatemala and you answered positively. But upon opening the package (always very well packed), you sent me the third edition (metal case)...... Just like you did with the Botran 18 years.... But the products remain excellent..
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Yasmine C.
Rating: 3 out of 5
Very good product but delivery time much longer than expected.
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Response from rhumattitude.com
Thank you for your feedback. Sometimes delivery can take longer than expected when the carrier encounters an issue. Especially in May, which has several public holidays. Unfortunately, we have no way to act on this level. I suggest trying another carrier than Mondial Relay next time as it is the carrier with the longest delivery times. I have also sent you an email.
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Lu C.
Rating: 3 out of 5
46: The box was described as the best presented for a gift by internet users. For a gift and at the price of the subscription, I am disappointed that the bottles are plastic and not glass, and the label stuck on really doesn't look very professional. We haven't tasted the rums yet, but I am disappointed with the presentation which is not worthy of the presentation on the site (I would even go so far as to say that the site looks more professional than the box). Having given wine and beer subscription boxes as gifts, you have here a point for improvement.
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Response from rhumattitude.com
47: Thank you for your feedback!
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Client
Rating: 3 out of 5
The packaging on the bottles is correct, however the samples in plastic bottles are quite average. The delivery time is good.
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Response from rhumattitude.com
Thank you for your order and for your comment. Regarding the 'plastic', it is difficult to overlook the explanations. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. But one can be in a hurry or not see it, which is understandable. What makes our site strong is that we offer almost all rums in the form of samples. They are indeed in P.E.T. (no breakage, preserves the rum very well, just like glass) and do not have the same label as the original bottles. Very few rums are available in the form of 'miniatures' which you can find here: https://www.rhumattitude.com/cave/?pa_contenance=5-cl A lot of rum enthusiasts find a way to taste almost any rum with us. THAT SAID: for 'exceptional' bottles, we are planning a glass bottle option. This is a project that should come to fruition in a few weeks. The Rhum Attitude team.
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Madame K.
Rating: 3 out of 5
2 : Order received on time. However, I am a bit disappointed because I ordered a Nikka whisky, and the box delivered was all damaged while the bottle is for a gift...
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Response from rhumattitude.com
3 : Good evening, Most of the time the boxes are folded to prevent them from deteriorating during transport. However, this is not always possible and such incidents can happen sometimes when the package is particularly tested. In this case, do not hesitate to contact us as soon as you receive the package either to return a box or to compensate you. We have sent you an email in this regard. The Rhum Attitude team
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nathalie S.
Rating: 3 out of 5
24 : A bit disappointing because of the small plastic bottle (in glass, it would have been much prettier), the label is poorly stuck because crooked... and dust on the cap! Fast delivery and the package was sufficiently well protected
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Response from rhumattitude.com
25 : Thank you for your feedback!
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franck T.
Rating: 3 out of 5
Order received quickly, too bad the visual of one of the bottles ordered did not match the bottle received... otherwise I wouldn't have bought it. Relatively satisfied anyway.
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Response from rhumattitude.com
Thank you for your feedback! Please let us know, we could have offered you an exchange or a refund.
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Clara B.
Rating: 3 out of 5
I find the price of the box too high compared to what we receive, the shipping costs are also in addition to the subscription.. And a bit disappointed with the packaging. However, the customer service is very efficient!!
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Response from rhumattitude.com
Thank you for your feedback which we take into account!
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DESMONTAIS C.
Rating: 3 out of 5
Great selection, good price but every time my boxes arrive crushed.
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Response from rhumattitude.com
Thank you for your order and your loyalty. Please do not hesitate to report this kind of problem as soon as you receive the package. Normally we lay the cases flat, when possible, to avoid damaging them. We can resend the damaged case(s) if you wish, or offer you a commercial gesture. We have sent you a message in this regard. The Rhum Attitude team
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Katia G.
Rating: 3 out of 5
In the package, 2 small vials leaked.
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Response from rhumattitude.com
Thank you for your feedback and your loyalty to our monthly box. We understand your disappointment. This kind of incident happens rarely, but please do not hesitate to contact customer service if necessary. Depending on the amount lost and your preference, we can either replace the bottles, add a bonus rum next month, or give you a discount, etc. We have sent you an email regarding this: feel free to reply. The Rhum Attitude team.
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Gerard M.
Rating: 3 out of 5
Too syrupy, little lemon flavor. Far from matching Hediard's punch!
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Response from rhumattitude.com
Thank you for your feedback!
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Émilie
Rating: 3 out of 5
2: Quite good rums and very good for the discovery offer.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Alex
Rating: 3 out of 5
6: I ordered 2 boxes. One arrived quickly in the countryside at a relay point, the other did not arrive on time for Christmas in Paris and the tracking did not work and no one could give me precise information. It's a shame. The box is very simple for a Christmas gift but at least the packaging is optimized. I would have probably preferred glass bottles... The rum selection is original, which is still the heart of the box, so that's positive. I hope the next deliveries will go better.
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Response from rhumattitude.com
Thank you for your feedback, which we take note of.
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