Customer reviews of rhumattitude.com

Thank you for your feedback! Sorry for this little mishap that happens sometimes and see you soon on the site.

Thank you for your feedback. For the bottles, everything is indicated on our website. See https://www.rhumattitude.com/cave/box-du-mois/ at the very bottom. The P.E.T. does not alter the rum at all; on the contrary, it prevents breakage and allows us to sell the box at a lower price than if it were glass. As for the 5th rum offered, it is random. The principle of the box is to discover different types of rum and see what we like and what we like less. So it's normal, and you won't always like all the rums in the boxes. If you liked 4 out of 5, that's probably already more than average because it's very varied... The Rhum Attitude team.

Thank you for your feedback and see you soon on our site!

Thank you for your feedback. Regarding the crooked label, we have passed the message to the team. At this end of the year, they have a lot to do which may explain but not excuse. It is done in an 'artisanal' way, so by hand, which explains that the labels are not always straight or well-centered. As we explain everywhere on the site, the goal of these samples is to offer as many references as possible for tasting. The small writing side will not change as this is the first time we have received such feedback. We put a lot of information on the product, the photo, etc. We plan to enlarge the QR code at the beginning of next year. The Rhum Attitude team

Thank you for your feedback!

Thank you for your feedback. It is indeed very strange. As agreed on the phone 1) we will check if the last bottles are different, in other words if the blend has changed 2) we sent you a gift card for a future purchase (valid indefinitely). We will keep you informed as soon as we know more.

Merci pour votre retour !

Thank you for your feedback. We don't quite understand your point. Some rums become more expensive (for various reasons: rarity, high demand, etc.), and we ourselves have to restock at higher prices. That's why we sometimes increase prices on certain references. Our competitors are also raising their prices. Overall, we have noticed a strong inflation on rums for several years, which we obviously regret. -> following the response to the response: you are mistaken, we are still sourcing, just not from the distillery anymore. That's why we had it for so long; but prices have continued to rise.

Thank you for your feedback. The goal of this box is to taste. It is clear that a significant part of its cost goes into packaging and labor to create the bottles. That said, the quantities are announced right from the start in the very first sentence of the presentation: 'Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum)' so it is hard to be clearer. See you soon on our site!

Thank you for your comment. We did not quite understand. We understand that it is too expensive but compared to what? - to the competition? (you will see that this is not the case by comparing some rums online) - to the prices in the countries of origin of the rums? (yes indeed! we need to import the rums, and especially there are much higher taxes than on site). That's what we can respond. In the meantime, enjoy your rums! The Rhum Attitude team

Thank you for your feedback. This is the first time we have received this issue. The boxes we use for samples are sold by the post office, so their effectiveness is proven. It is likely that the packages were heavily mishandled during transport. The main thing is that the bottles arrived safe and sound... However, we are always looking for improvements and we take note of this feedback. Please feel free to send us photos, it will help us a lot. The Rhum Attitude team.

Thank you for your comment. This kind of feedback is quite rare. When we look at your order, you benefited from free shipping (because order >140 euros) and at least one significant promotion on a product. What exactly makes you write this? The Rhum Attitude team

Thank you for your comment. We are sorry for this disappointment. It is indicated on the subscription page of the monthly box www.rhumattitude.com/cave/box-du-mois/: "The bottles in the monthly box are made of PET and not glass. The goal is mainly to avoid breakage. PET perfectly preserves spirits, even for several years, without altering the taste, just like glass." We hope you enjoyed the rums. The Rhum Attitude team

Thank you for your order. We don't quite understand your comment since you chose a 3-day delivery option, and it arrived after 2 days. During COVID, that's quite a performance, isn't it? We also left you a voicemail. Please feel free to get back to us to clarify this, and we will give you a discount if we were indeed late.

Thank you for your comment. This concerns a shipment to SWITZERLAND. To summarize the process for an order to be delivered to Switzerland: 1) you do not pay French VAT for shipments to Switzerland so that you do not have the 'double penalty' (so you pay 20% less than the price displayed on the site, which is inclusive of tax) 2) We explain at the time of ordering that you will have to pay Swiss customs duties. Following your remark, we will add explanations on the site regarding the calculation of Swiss customs duties.

Thank you for your loyalty, and for this feedback. The cases are always in good condition when we ship them. If a case is damaged upon arrival it means that the package was particularly mishandled during transport. In this case, do not hesitate to contact us, we can either replace the case or make a commercial gesture.

Thank you for your comment. So it's a monthly box that you took. About the too technical part, do you mean that we use terms in the booklet that accompanies the box that should be explained? We take note if that's the case. In any case, at the beginning of the booklet, we suggest you go to our blog where all technical terms are defined: https://www.rhumattitude.com/blog/fabrication-du-rhum/, then: https://www.rhumattitude.com/blog/category/encyclopedie-du-rhum/ Regarding diversity, we include agricultural, molasses, and from all regions of the world. We don't quite understand either. Please feel free to clarify.

Thank you for your review. You are talking about the small empty bottles for making samples. We are sorry for this incident. If we packed each bottle individually, we would have to charge much more. Most of the time there is no breakage. So it's a conscious choice. However, feel free to contact us at [email protected] and we will make a commercial gesture. The Rhum Attitude team

Thank you for your order and for your feedback. These are not

1: Thank you for your feedback. You are right, but this only applies to certain items found in large distribution (the ones you purchased are part of this). We cannot compete with supermarkets on these products. However, there is still demand (for example, for gifts and sending directly to the person you want to give it to, with the added bonus of gift wrapping and a personalized note included... so a service that large distribution does not offer). For the rest, meaning more than 95% of the products, we are very competitive. The Rhum Attitude team

Thank you for your order and your comment. This is now the 11th time you have ordered from us. The delivery price for Belgium has not changed, and free shipping is still at 140 euros (which seems unusual for French spirits sales sites). As for the packaging, we have been protecting the bottles in the same way for years according to a proven protocol (breakage <1/1000 knowing that there is insurance anyway). We can always protect better, but some devices are very expensive even though they are not significantly more effective in case of shock, and they inevitably affect the selling price in one way or another.

Thank you for your order and your comment. Despite the care we take in preparing packages, when they are mishandled during transport, it happens that the gift package or case is damaged. The right reflex upon receiving the package is to alert us. We can then either send a flat case or make a commercial gesture if it is too late.

Thank you for your subscription and for your feedback. It is perfectly normal not to like all the rums in the box. The goal is precisely to refine your tastes, to discover different styles, and to know what you like and what you like less. If your friend discovered and liked 2, for us, that is quite a success!

Thank you for your order and for your feedback. Not liking the packaging is one thing, but regarding the booklet, there is indeed one! I imagine it was missing from your box. It's a regrettable preparation error. I sent you an email about this to offer to resend it to your address or to another of your choice. Olivier from the Rhum Attitude team

Thank you for your comment. This is probably a preparation error. It is quite rare but it happens. In this case, do not hesitate to contact us specifying what you received and we will immediately send you the correct sample. See https://www.rhumattitude.com/contact/

Thank you for your comment. This box must still remain accessible to the greatest number of people because many of our customers discover the world of rum with our box. However, the high alcohol content deters more than one. With the May box, we took a risk because 3 of the 4 rums were 45 degrees or more, hence the Oksen cinnamon, sweet in this case, to 'compensate'. As a reminder, a few years ago, most aged rums were between 40 and 45 degrees. We regret more than one that has disappeared since... In the June box, there was Rivière du Mât, which is a very expressive rum, although at 40 degrees, and not flat at all. I believe we can say the same about Karukera aged rum. The July box may disappoint you if you are a fan of 'strong' rums because it is balanced between strength and sweetness, as we usually do. Its composition is described here: https://www.rhumattitude.com/cave/box-du-mois/ As I understand that this is a gift (otherwise I would have offered to refund you for the 3rd box), I propose to exchange the July box for a gift card of the same amount, and you will be able to choose rums that suit you in our cellar, where we have over 1000 samples available. If this is what you wish, write to us at [email protected] and we will take the necessary steps. Best regards, Olivier from the Rhum Attitude team.

Thank you for your order and your feedback. We are handing your package over to a carrier. If for any reason things go wrong (delay, damage, etc.), we cannot know unless you reach out to us to inform us. The carriers we use are generally of good quality (Chronopost, Colissimo...) but none are perfect. We have sent you an email to offer you compensation, please feel free to respond. Best regards, The Rhum Attitude Team

Thank you for your feedback. We are sorry for this incident. For this reason, we have also added an additional complimentary sample as a goodwill gesture. See you soon on our website!

Thank you for your order and your comment. Bottles of rum are heavy, which is why shipping costs are higher than for other types of items. If you compare with our competitors, we are quite well positioned. We remind you that our cheapest option is Mondial Relay at 4.90 euros (you chose home delivery which is more expensive). Furthermore, shipping costs are free for any basket of 140 euros or more.

Good evening, Thank you for your comment. As mentioned just now over the phone, we did send you an email at the time of receiving your order, and another one at the time of shipping the package. This is what we do systematically. It's a mystery... I have just resent the emails to you, along with a commercial gesture. Please feel free to call us back in case you haven't received all of this. Best regards, Olivier from the Rhum Attitude team

Thank you for your new subscription and your comment. Indeed, the offer has changed but so has the price! It's practically half the price (you can compare it to your order from two years ago). Furthermore, the offer is described at the time of subscription: https://www.rhumattitude.com/cave/box-du-mois/ There is a photo of the box and the description. Customers are also delighted with this new offer, but obviously, if you were expecting to receive the old offer, I understand your disappointment. Additionally, we still sell the old box, not as a subscription but as an individual purchase. The link is here: https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ You will see that the photo is not the same at all. What is unfortunate is that you left this message after receiving the last box. Please let me know if we can do something to make up for this disappointment. I have also emailed you. We can communicate more easily if you wish. Best regards, Olivier from Rhum Attitude

Thank you for your comment. Delivery problems can happen with any carrier, and with e-commerce as well. Our added value in this case is to resolve them quickly and well. See you soon on our site!

Thank you for your order and your comment. In fact, you purchased 2 types of products: 1) The Diplomatico is a "miniature bottle", so it's really a mini bottle: www.rhumattitude.com/cave/diplomatico-reserva-exclusiva-mignonnette-de-5-cl We sell very few of these because few brands offer them. 2) The 3 other rums you purchased are samples. We make them from bottles using a filler. When you take at least one (you can test it), a message immediately appears: "You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more." If you click on it, you arrive at the page that clearly explains that these are PET bottles (plastic like water bottles, but more durable) www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure Additionally, there is a second reminder when you reach the cart: "You have at least one sample in your cart, feel free to learn more about this offer. Learn more." The goal of these samples, which are available for almost all our references, is to be able to taste, not to collect (as one can collect "miniatures", and there are specialized sites but they offer a much more limited choice of rums). We understand that one might overlook these explanations, but our goal, on the contrary, is to be transparent to avoid this kind of disappointment. Also, don't forget that if you want to withdraw, you can return the samples to us and we will fully refund you. The Rhum Attitude team.

Thank you for your comment. We are sorry for this incident. Despite all the precautions we take, this can sometimes happen. Just call us at 0175514619 or write to us at [email protected], and depending on the case and your wishes, we can either exchange the bottle or make a commercial gesture.

Thank you for your comment. The estimate we display is a high range, knowing that in most cases, it is actually faster. It is true, however, that there are sometimes delays on the part of the carriers and that the indicated date is exceeded by several days. We carefully select our carriers (since the beginning we have parted ways with two of them due to too many difficulties). We are currently working with Chronopost, Colissimo, and Mondial Relay, which are the major players in the market. None are perfect, of course. Furthermore, you placed your order in early December 2018. As everyone knows, that month was difficult for road transport. If the package arrives too late (after a birthday date, for example), you can always refuse it (or not pick it up at the pickup point): it will then be automatically returned to us and we will fully refund you. For truly urgent packages, it is better to go through Chronopost (next day delivery). We wish you a happy new year 2019. The Rhum Attitude team.

Thank you for your comment. You should at least check if the warranty seal has not been broken and if there is clearly no leak or sound of broken glass. It takes a few seconds and it's common sense. We plan to modify the email accordingly. There is more in the email that explains the steps to take in case of a problem: a photo of the opened package and to notify us quickly. In 100% of cases, we find a solution.

Thank you for your comment. We are sorry for this disappointment. If you want to cancel the subscription, we will refund you for the remaining months, please do not hesitate to contact us at [email protected]. We would like to clarify that you subscribed to a monthly box. The bottles are 5 centiliters, which is the first thing we indicate when you go to the page that allows you to subscribe. As for the box, it is made of recyclable cardboard, and we do not see what other material we could use to make it.

19: Thank you for your comment. We are sorry for this disappointment. However, it is clearly stated on the presentation page of the box of the month (it's even in the first sentence) that these are 5 centiliter bottles, which is actually sufficient to taste several. So you received, with the bonus rum of December, a box of 5 bottles x 5 centiliters = 25 cl, along with the tasting booklet. The goal is to discover different styles of rum. If you want quantity, you need to look for bottles (and we have plenty on our site) but that's not the same spirit. Don't forget that it is always possible to retract and return your package for a refund. The Rhum Attitude team wishes you happy holidays!

37: Thank you for your comment! We have 100% control over the shipping day: you placed an order on Friday evening, it was shipped Monday morning. For the rest, we entrust the packages to well-known carriers that all e-commerce sites use (colissimo, chronopost, mondial relay...) and we cannot do otherwise. In case of carrier delay, just send us a little email to let us know and we will make a commercial gesture. And if it's really too late (birthday passed, Christmas passed for example) we will bring it back at our expense and refund you.

Hello, Thank you for your comment. The bottles are heavy, which is why shipping costs are higher than for other types of goods. Furthermore, delivery to Belgium (the destination country of your order) costs us more than for France. However, overall we are very competitive compared to the prices charged by the competition, which we check regularly. A few additional clarifications: a) we do not make a profit on shipping costs, quite the opposite. With Colissimo for example (the carrier you chose), we pay a bit more than what we charge the customer. b) for Belgium, we offer free shipping just like for France starting from 140 euros. c) we offer a Mondial Relay delivery, including for Belgium, which is cheaper than home delivery. We wish you happy holidays. The Rhum Attitude team