Customer reviews of rhumattitude.com

Hello, Thank you for your alert. Trustpilot review requests are sent 15 days after the package is shipped in order to gather the customer's feedback when the service has been fully completed, including the correction of any malfunctions. Please do not hesitate to contact customer service at 01 75 51 46 19 or [email protected] in the meantime to report any issues. Furthermore, despite the quality of our packaging, this kind of incident can occur when the package is particularly 'jostled' during transport. I contacted you this morning to inform you that we would be sending you a new case. It is currently being prepared and will be shipped out this morning. Best regards, Olivier from the Rhum Attitude team.

Thank you very much for your feedback and see you soon on our site!

Thank you for your comment. I am sorry for this incident. Our gift packages are flawless when they leave the warehouse and well protected in our parcels... Unfortunately, if the package was particularly mishandled during transport (and this happens with all carriers, not just the one you chose), it can happen that the gift package tears or comes apart. The only thing we can do in this case is to offer a goodwill gesture when you contact us to report the problem. I take this opportunity to remind you that we offer gift wrapping services (which most sites do not), and that we have 2 types of wrapping paper suitable for the situation: a

Thank you for your feedback. Despite all the precautions we take, this kind of incident can happen, and please do not hesitate to call us so that we can find an appropriate solution (returning a box if there is still time, providing compensation...). Following our phone conversation just now, on one hand, I am forwarding your interesting suggestion to our logistics team to further secure the type of box you received (a bit unusual for us), and on the other hand, as agreed, I have sent you a voucher for your next order. Best regards, Olivier from the Rhum Attitude team.

Hello, Thank you for your comment. Regarding the labels, we are currently reviewing them to improve the design. Best regards, Olivier from Rhum Attitude

Thank you very much for your feedback and see you soon on our site!

Good evening, Yes, it is a very unusual problem we had with your second package. Now that we understand, it won't happen again. We renew our apologies. Thank you for the comment and see you soon. The Rhum Attitude team

Thank you for your feedback, and I apologize for this disappointment. However, I would like to clarify the following points: You subscribed to a "box of the month". The photo and explanations correspond to what you received: https://www.rhumattitude.com/#box-du-mois We also have another box, which is more expensive (double the price if we consider shipping costs), which is purchased separately in the shop: https://www.rhumattitude.com/boutique/la-rhum-box-le-maitre-de-chai/ The rums in this box are indeed contained in screen-printed "test tubes". These two offers are clearly presented independently, in different places on the site, and from our point of view, there is no ambiguity. I sent you a message to ask for more details regarding this confusion. Perhaps you saw a presentation on another site that talked about us and misled you? Furthermore, we are obviously ready to cancel the subscription and refund you for the last two remaining months, or to make a commercial gesture. Please feel free to respond to the email we sent you. Best regards, Olivier from the Rhum Attitude team.

Thank you for your comment. I had personally responded and I remember our exchanges. I see how I could do better next time to respond to the type of question asked. I also see that you have ordered again on our site, so I thank you for your loyalty and, therefore, for your understanding. Best regards, Olivier from Rhum Attitude

Thank you for your comment. Following this, we exchanged emails, which allowed us to understand what had not worked and to plan an improvement on our site, and also to make a commercial gesture to you following these delivery difficulties. Best regards, Olivier from Rhum Attitude

Good evening, Thank you for your comment. If you convert the euros to the number of centiliters, you are right: but a bottle of one of these rums will cost you between 2 and 3 times more, on one hand, on the other hand, you will not have tasted 4 rums but only one, and finally, you will not have received the explanatory booklet. The box, the booklet, the bottles, the labor are all costs for us that contribute to this service and its price, which we wanted to keep below 30 euros including delivery to reach the widest audience and allow people to maintain this subscription for several months. Without revealing everything, our margins on the box of the month are quite low, and we do this primarily to make ourselves known and to promote rum through a quality service. Best regards, The Rhum Attitude Team

Thank you for your comment. Of course: these are not miniatures but rather samples intended primarily to expand knowledge about rum. Everything is explained on our website (the fact that it is P.E.T. and not glass, the close-up photos of the labels which are meant to provide information about the rum and not to reproduce the original label...). These explanations are indicated in many places. Very few rum brands produce 'miniatures' and when they do, it is rarely for the most interesting rums, so if we were to settle for that, we wouldn't be able to offer more than 700 references in samples.

Thank you for your comment. Not at all! You can obviously send a package to a private individual. You even have the choice of carrier: Colissimo, Chronopost, or GLS. It's just a bit more expensive (a few euros more) simply because it costs us more. You can even send the first box to your home (for the surprise effect), and then the following boxes to a pickup point. If you can't find how to do it during the order, don't hesitate to call us, we will help you! We're here for that.

Thank you for your comment. However, it is one of the best (Chronopost). Unfortunately, no carrier is 100% reliable: incidents sometimes happen and the local team can be of varying quality. As you said, in case of a problem, what we owe you is impeccable after-sales service to act as an intermediary with the carrier and resolve the issue and/or compensate you. Olivier from Rhum Attitude

Thank you for your comment and for your subsequent call to clarify the situation: it was a preparation error. You had not received the booklet with the explanations, so I resent it to you. Furthermore, following my proposal that you accepted, I refunded you for the last 2 months, so you will have only received the first box in total. In general, you can always withdraw even if you have paid for several boxes in advance: just write to us at [email protected]. Best regards, Olivier from Rhum Attitude

Good evening, Thank you for your feedback. This is the second time we have received a comment of this kind, so we will take the necessary steps to ensure that the gift wrapping is always opaque. Even though it is a free service, it must be done properly. I remain at your disposal. Olivier from the Rhum Attitude team

Thank you for your comment. We take note of this incident (I am referring to the impossibility of resealing certain bottles). This is the first time we have received this feedback and we will monitor this point. Regarding the labels, they are applied by hand which explains why they are sometimes crooked. As for the choice of PET (recyclable plastic suitable for spirits), it is intentional because it is the only way to ensure zero breakage and to offer the prices we practice for samples. I remain at your disposal and hope to see you again on our site. Olivier from the Rhum Attitude team.

Thank you for your comment. Yes, when you don't know, it's best to take samples indeed. No tasting note can replace the act of tasting.

Thank you for your comment. Of course, the "price per liter" is much higher than if it were a bottle because there is also a cost for producing the box: the case, the screen-printed glass tubes, the accompanying booklet, the labor to create everything, etc. On the other hand, the goal of this box is indeed to discover different styles of rum, and it is perfectly normal that you may not like everything. If you have discovered 2 rums that you like and that you didn't know before, we consider that we have fulfilled our mission. Best regards, The Rhum Attitude Team

Thank you for your feedback. We are sorry for this error by Chronopost and their inability to redeliver to the correct location. As we indicate in the order shipment confirmation email you received, in case of a problem with the carrier (Chronopost in this case), you need to contact us so that we can act as an intermediary. Here we would have called them to compel them to transfer the package to the correct pickup point. I remain at your disposal. Olivier from Rhum Attitude

Thank you for this feedback. This is the first time we have been informed of this. All our bottles and packaging boxes are dry. We will still look into this matter and see how to avoid this in the future. The Rhum Attitude team.

Thank you for this review. It is a human error in preparing the box. This is the first time we have been informed of this mistake. You should have contacted us right away so we could send you the missing bottle. I will call you to find out which rum is missing so I can send it to you. Olivier from Rhum Attitude

Thank you for your comment. The goal of this offer is to taste the rums. We believe that 5 cl is sufficient for this. It is also thanks to this small quantity that we can display equally low prices. Regarding the plastic bottles (actually food-grade PET that perfectly preserves alcohol, 100% recyclable, lightweight, and durable), it is a choice we made to be able to offer this service at the best price: there is indeed never any breakage, which is heavy to manage for us and frustrating for customers who have to wait for a new delivery. For nearly a year now, we have added a mandatory checkbox in the order stating 'I have acknowledged the

Hello, Thank you for your feedback. I do not understand from your comment whether it was a surprise or if you had clearly seen on the site that it was plastic (P.E.T.). Knowing that for the Rhum Box, however, it is indeed glass but you cannot choose the samples yourself from the hundreds of references in our online store. We indicate everywhere on the site that it is plastic (the same as for water bottles, but thicker). This is especially noted at the end of the purchasing process, before payment. This is a well-considered choice on our part: breakage is impossible (we have never had problems until now), lighter, therefore cheaper to transport. This is particularly why we are able to offer competitive prices for this offer. We remain at your disposal. Olivier, from the Rhum Attitude team.

Thank you very much for your post 1) Regarding the discolored liquid : normally if the product does not look good, we do not ship it. We obviously missed this one. If you write us to [email protected] and give us your order number and the details we will fixe that mistake. 2) Regarding the shipment in Belgium it is the second time we have this kind of feed back => changes must be made ! We are going to work on it rightnow. UPDATE 08/09/2016 : we have juste changed the delivery company for Belgium. The price is still the same for you (even if it costs us more...). It should improve a lot from now on. Regards, Olivier

Thank you for your comment. We are delighted that you enjoyed the first 3 boxes. Indeed, as explained on the website, starting from the 4th box, the formula is different because we believe that with the first 3 boxes you have been able to get an overview of different types of rum and thus you have been able to form an opinion on what you prefer. That is why the formula changes. There are advantages and disadvantages: - Advantages: we take your tastes into account (we send you an email at least a week in advance which you need to respond to indicate what you preferred in the first 3 boxes, so that we can create a 'custom-made' composition, which is the whole point of the formula) + the 'quality/price' ratio of the rums is at a much higher level than the first 3 boxes because we factor in the savings made on the very sophisticated packaging of the first 3 boxes into the price of the rums. - Disadvantages: it is less presentable and there is no booklet (as each box is now different). However, you can use the QR code to go directly to the explanatory sheet of the rum on the website. That said, we are currently considering an evolution of the formula and this comment will be very useful to us. Some customers have loved this 'personalized' aspect starting from the 4th box, while others, like you, regret the absence of packaging and booklet. We remain at your disposal. The Rhum Attitude team.

Everything went very well from the order to the delivery tracking. I would have loved to give you 5 stars but I almost refused the package because it was damaged. However, seeing that there was no liquid leakage on the box, I accepted it and was pleased to see that thanks to your careful packaging there was no breakage! Therefore, the tasting also went very well. Thank you for your seriousness and I will recommend you despite this incident but I wanted to point it out to you.

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Hello, Thank you for your very useful comment. Your disappointment is legitimate. We indicate everywhere on the site that these are P.E.T. (plastic for food) but as several people have pointed out, it's not enough. Following your comment, we are currently working to ensure that this important information is not overlooked when ordering samples. The choice of

Thank you for your comment, We are sorry for this disappointment. I just checked your order and the box "I would like gift wrapping (service offered)" was not checked, which is why no gift wrapping was done. This is also specified in the summary of your order sent by email. If you have any additional comments on this subject so that we can improve our operating methods, or for any other point, we remain at your disposal at the email address [email protected] Best regards, Corentin from the Rhum Attitude team

First of all, thank you very much for your feedback. I just looked at your order. The rums you chose (samples) are not the easiest to access. You should try Spanish-style rums, which are smoother and have nothing to do with whisky (not that dry side): for example, Diplomatico, to name the most well-known, or Abuelo 12 years (one of our favorites) and Plantation Rum Guatemala Gran Añejo with unbeatable value for money. The Rhum Attitude team remains at your complete disposal ([email protected] or 01 75 51 46 19). Best regards, Olivier from the Rhum Attitude team.