The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Rum purchased of very good quality. However, perhaps it is possible to improve the search engine because I had difficulty quickly finding what I was looking for. Keep up the good work, it's a nice site.
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Response from rhumattitude.com
Thank you for your comment. You may have encountered a few days during which the search engine was not functioning well. We have since repaired it. If you type in a rum name, a distillery, or even an aroma, the corresponding rums will be displayed. In any case, rest assured that your feedback is taken into account in our considerations for future improvements. Olivier from the Rhum Attitude team.
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Client
Rating: 4 out of 5
Quick shipping and in accordance with the request. The only downside is that I think I requested gift wrapping when ordering, but nothing upon receipt. Nothing serious though. Excellent responsiveness!
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Response from rhumattitude.com
Thank you for this evaluation. Regarding the packaging, if you had checked the box, it should have reached the preparation team, so it is probably a human error (and not a "technical" one). We apologize for this incident (which is rare as we receive very few reports of this kind). We will pass on the message so that they increase their vigilance. On the other hand, in this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.
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Annie
Rating: 4 out of 5
No particular problem except for a slightly long delivery time
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Response from rhumattitude.com
Thank you for this evaluation and comment. Yes, this can happen. The dates we provide are for informational purposes and in 90% of cases they are respected, but not always... In this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.
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Client
Rating: 4 out of 5
Perfect delivery, fast and complete. A presentation and an explanatory/descriptive sheet of the different rums would have been a plus.
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Response from rhumattitude.com
Thank you for your feedback. There is indeed an explanatory booklet included in the 'Box of the Month' set. We produce these boxes in large quantities with the same composition, so adding a booklet is quite easy to do, and we do it. However, for the 'custom' samples, we do not include explanatory sheets because we would need to print each sheet corresponding to each rum as we go, which would add an extra cost and therefore a higher price for the customer. That is why we have added a 'QR code' on each sample to easily and directly view the tasting notes and explanations provided on the website with your smartphone. Best regards, Olivier from the Rhum Attitude team.
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Client
Rating: 4 out of 5
Delivery on time, some issues with Mondial Relay but overall everything is fine!
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Response from rhumattitude.com
Thank you for your comment. We are sorry for these "issues" with Mondial Relay. Unfortunately, there is no carrier that is 100% reliable, which is why we offer the option to be delivered by as many different means as possible: this way, everyone can use the services of the carrier with which they have the best local experience.
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Fab
Rating: 4 out of 5
These two products are exactly what I expected and I will surely repeat the experience to test other compositions.
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Response from rhumattitude.com
Thank you for your comment
C
Client
Rating: 4 out of 5
Why send a tasting tube in the rum category purchased from a certain price, so that the customer wants to buy another product?
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Response from rhumattitude.com
Thank you for your comment. Yes, it's a good idea; we are currently studying the systematic addition of 'goodies' (samples or others) to each order...
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Client
Rating: 4 out of 5
Very good choice as the bottle of rum fit in my mailbox and avoided a trip to the post office with time constraints.
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Response from rhumattitude.com
Thank you!
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cuicuisk8
Rating: 4 out of 5
Bottles arrived well packaged
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Response from rhumattitude.com
Thank you for your feedback!
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Bernie
Rating: 4 out of 5
I am satisfied because the delivery was fast and the package was well packaged
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
C
Client
Rating: 4 out of 5
Very satisfactory value for money, speed and delivery at the top.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Sébastien
Rating: 4 out of 5
Very good. Quite fast delivery (in any case correct). Neatly packaged and very well protected. Only complaint: too bad there was no real packaging for the bottle (bottle only).
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Response from rhumattitude.com
Thank you for your feedback. Regarding the packaging: if it appears in the photo and you did not receive it, it is our mistake (it should not have been included in the photo if it was not there, or it is a preparation error). Therefore, do not hesitate to contact us in this case so that we can at least make the appropriate commercial gesture. In your case, please feel free to send an email to [email protected] so that we can correct the issue. We remain at your disposal. The Rhum Attitude team.
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Client
Rating: 4 out of 5
Thank you for your review and see you soon on our site!
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Response from rhumattitude.com
Timelines respected and a hyper-secure packaging. In short... Perfect
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DAVID M.
Rating: 4 out of 5
It's really a great concept to be able to buy 5cl samples, but I would be willing to pay a little more to have glass sample bottles that look better!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Sophie B.
Rating: 4 out of 5
I discovered Rhum Attitude by chance on the web to make a gift for my husband... And I was really pleasantly surprised by the service (responsive even at 11 PM), the delivery, and the tasting... Nothing to say everything is perfect!! Keep it up, we are promoting you and eagerly await the second box for August!! You are a great team...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Client
Rating: 4 out of 5
Package arrived on the scheduled date. The box is pretty, the rum is good, and the booklet is interesting. I recommend without hesitation!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Cocovinfou
Rating: 4 out of 5
This site offers miniatures that allow you to taste rums. The delivery is secure and fast. I am satisfied.
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Response from rhumattitude.com
Thank you for your feedback!
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Emilie
Rating: 4 out of 5
No bad surprises. Fast delivery, products arrived in excellent condition
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Response from rhumattitude.com
Thank you for your feedback!
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Vincent
Rating: 4 out of 5
Delivery times respected, good packaging but the 'gift wrapping' left something to be desired considering the price of the bottle (better not to offer it)
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Response from rhumattitude.com
Hello, Thank you for this comment. This is the second remark on this subject, which reinforces our idea of modifying the service (even if it means making it paid if the solution is more expensive). I remain at your disposal. Best regards, Corentin from the Rhum Attitude team
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Sautter D.
Rating: 4 out of 5
Good product analysis. Delivery respected with the little extra of gift wrapping and card. Watch out for the price. However, very satisfied with the site.
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Response from rhumattitude.com
Thank you for your feedback!
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Client
Rating: 4 out of 5
Fast delivery, very clear site and rather affordable prices!
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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Pierre B.
Rating: 4 out of 5
It's a good experience that allows you to discover a wide range of rums and to get acquainted with varied, typical, and good quality products. The provided documents help to situate the typicities of the rums quite well. The style of the boxes is also quite nice.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Philippe
Rating: 4 out of 5
Very careful packaging, the bottles arrived quickly. I don't give 5 stars just because the 5cl miniatures are in standard plastic bottles made by Rhum Attitude and not in small glass bottles from the original brand. The rest was perfect.
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Response from rhumattitude.com
Thank you for your very helpful comment. We have received a few comments like yours from customers who did not notice that these are 'homemade' PET bottles. Everything is described on the site, especially by clicking on the orange 'i' to the left of 'Sample 5 cl', but it is entirely possible to overlook the information. Therefore, we will strengthen communication around this. In fact, very few 'miniatures' are available for import. If we were to sell glass miniatures, we might have 5% of the references available as samples. It is to provide the opportunity to taste all the rums (or almost) that we chose this option. The goal of the operation is more to 'let people taste' rather than to offer the possibility to collect.
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Client
Rating: 4 out of 5
Good communication, fast delivery. Highly recommended!
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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Ca
Rating: 4 out of 5
Very good products. Great diversity. The price is too high.
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Response from rhumattitude.com
Thank you for your feedback!
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Elzorro
Rating: 4 out of 5
Product as described, and good after-sales service, unfortunately a bit long delivery due to an error but it does not concern the seller.
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Response from rhumattitude.com
Thank you for your feedback!
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Carole
Rating: 4 out of 5
After my first order, I would have given 5! Because the products offered are numerous, the site is very well done and the after-sales service is top-notch!! That's why I recommended on the site without thinking twice... And I bought a bottle for 167€ but realized it was offered 26€ cheaper elsewhere... After the delivery was super fast and careful, really nothing to complain about there. I will pay attention to the price next time and if it's really more interesting elsewhere, I will still try another site... After the small bottle system is great, I took quite a few to taste! I highly recommend the site.
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Response from rhumattitude.com
Hello and thank you for your comment! Regarding prices, we frequently monitor our competitors to maintain prices that are both competitive and consistent with our purchasing costs, so that the company can develop normally and healthily. If a competitor occasionally undercuts prices, it is either because they have managed to source cheaper than us: we are sometimes much cheaper than others on certain items for the same reason, and it's great for our customers if we can pass on these attractive prices to them. Or it is to gain recognition. As far as we are concerned, we prefer to gain recognition through the quality of the services we provide.
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Client Z.
Rating: 4 out of 5
I was surprised by the speed of shipping my package, the explanations accompanying the rums... Pros!
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Response from rhumattitude.com
Thank you for your review!
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Hôtel C.
Rating: 4 out of 5
Clear site, perfect invoice and delivery tracking, fast delivery, no problems.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Ludo
Rating: 4 out of 5
Very good, good experience.
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Response from rhumattitude.com
Thank you for your feedback!
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Séverin
Rating: 4 out of 5
The system is simple: you taste lots of rums. And good rums. This leads to great discoveries for the taste buds, accompanied by the CV of the rum in question (history, production, tasting advice), which makes it even more accessible, and that's a good thing.
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Response from rhumattitude.com
Thank you for your feedback!
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Client
Rating: 4 out of 5
The formula is excellent, allowing you to test different rums, taste and compare before perhaps choosing bottles. Well done! To improve further, it would be interesting to add detailed descriptions of the aromas, specifics, and character, to allow for a more informed choice.
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Response from rhumattitude.com
Thank you for your feedback!
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Aure
Rating: 4 out of 5
Very good and varied rums. Very interesting tasting.
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Response from rhumattitude.com
Thank you for your feedback!
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Pascal
Rating: 4 out of 5
Everything eventually arrived in good condition, even though Mondial Relay had some difficulties delivering to the relay point. The packaging was very decent.
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Response from rhumattitude.com
Thank you for your feedback!
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CM. 4.
Rating: 4 out of 5
sites.
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Response from rhumattitude.com
Thank you for your feedback!
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Hary
Rating: 4 out of 5
Delivered quickly.
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Response from rhumattitude.com
Thank you for your feedback!
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Toche
Rating: 4 out of 5
Great choice. Easy to use the site for ordering even in Belgium. Speed and reliability of delivery.
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Response from rhumattitude.com
Thank you for your review!
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Delphine
Rating: 4 out of 5
No particular problems. Delivery on time without breakage.
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Response from rhumattitude.com
Thank you for your feedback!
M
Mitschler
Rating: 4 out of 5
The principle is nice to see in the long term
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Response from rhumattitude.com
Thank you for your feedback!
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