Customer reviews of Evolve Europe

Everything arrived on time, but I would have preferred better shipping packaging. I ordered two new motors with a value of about 280€. They were only wrapped in a single layer of bubble wrap. The box was also very thin and arrived heavily damaged. Fortunately, I was still unable to find any damage to the motors.

The only shipping method is express and it does not arrive in the self-specified time. A further option would be better.

brakes both improperly installed.

Send used and faulty parts. The motor Contoller they sent me damaged the BMS which cost me more money. They refused to ship to Malta. Eventually I ordered the parts from evolve US who ship to Malta.

I have not received any goods! My last order was still with Evolve Germany and the goods are now defective! Bamboo GTR presumably has a defective motor control and batteries! Customer service is very questionable!

I bought a Diablo, and it has technical problems. It's been sent in for repair three times. After the third repair, Evolve claims it was a safety shutdown, a fact they only confirmed after five months of waiting for a refund. They won't issue a refund, so I'm forced to consult a lawyer. The service is terrible, the support is terrible, and they themselves don't seem to know anything about their products. Thanks for nothing.

Being able to have the French language would help to better understand the technical commands, especially the screws which are poorly explained..!!! And I can't manage to order certain screws or bolts like for the trucks.!!! Thank you

The shipping is outrageously expensive, but I was dependent on the motor since they are known to often break on your GTR boards.

Delivery worked well, shipping costs to Germany a bit high

I returned the item because it doesn't fit. Waiting for a replacement delivery.

really expensive product on the other hand and not everything is always available on the other hand very good after-sales service

Support only reacts sluggishly.

My new motorkontroller for Hadean was defect,and evolve stopped answering.

I ordered a remote control. The website stated that a protective cover was included. Since it was not delivered, I wrote an email. I was then told that the website is not up to date and I will not receive a protective cover. For such an extremely expensive remote control, this is of course unacceptable as a long-time customer.

my phone number was not passed along, and they kept my order in the shipping center at my location with no information about the missing phone number. a few days later i went to check and they redirected it to me with no issue but it was unsettling being on the edge wondering if im going to ever receive my order.

I have bought 4 times the remote and it keep braking from inside...

High shipping costs. Not everything is available (something is always out of stock) and the spare parts are disproportionately expensive.

I spent 200€ and more than a week has passed and I still can't use the board because your remotes don't work or haven't arrived. Totally disappointed and angry, terrible experience

Everything was fine with delivery, but, u shoud mention that Light holder was 3D printer, and badly printed, If i mene i would print it myself instead of buying bad printed one

Fast delivery, but there were no bearings included with the Street Conversion Kit. I contacted them twice, but they do not respond.

Too bad I ordered pivot cups but it wasn't in the package. Supposedly a stock error. Otherwise, everything else is fine, as I ordered.

My Diablo Bamboo only worked perfectly in the first few hours. After that, the front LED went out. When switching to the AT tires, one went flat in less than 30 minutes of riding – without any external damage. Two defects after only three hours of use. For a product that costs €2,700, this is unacceptable. It rides well – but quality assurance is obviously lacking.

It took time to receive my entire order due to delivery issues, but in the end, it's all good.

Package received well 👍

The Hedean was better then Diablo

First sent the wrong parts, then told them about issues, made me buy something extra that didn’t stop the issue, then they sent the right parts, but in broken packages.

Good goods, but swapping one item for another that cannot be delivered is not acceptable. Choosing GLS as a supplier is not acceptable! Over 4 weeks delivery time and then you still have to pick it up at the parcel store even though you have issued a drop-off authorization. Sorry Evolve, you're ruining your good name!

The "Europe" team is to be avoided. Completely incompetent... Fortunately, Team France is there to make up for it. Many thanks to you all.

Question before purchase: answer. Question after purchase: no answer... the board is incredible, nothing to say about that. On the other hand, there's no Evolve sleeve inside as I've seen on unboxings on the net (just boxes) and no goodies (t-shirt or cap, for example...).

Fast delivery but long availability.

The order went well despite a slightly long delivery and the products are of the same high quality as always. I'm sorry I had to place an order when a year ago I could find these pieces free of shipping costs and with a check up of the board in the boutique in Bailly-Romainvilliers.

I thought I ordered a gtx bamboo charger and the order switched to a headen charger without me having a choice. There's no more gtx gear on line.

the price is high but it's worth it. Great product, a pleasure to ride.

Twice now I bought motors for some version of a bamboo GT (which I purchased used two years ago without manual or specs; one motor is stuttering/failing now). The ordered motors seem in good state. However, I cannot test them. It is unclear which motor belongs to which series! Webshop images are not accurate. I first got the big ones (3000W), thought more power is nice, I'll tape them on somehow. Yet the cable contacts do not match (different plug). Another attempt (1500W), certainly the match for my model, yet the cable contacts match neither. This is totally disappointing. I would expect accurate images on the shop website, and model numbers / specs on the motors themselves. I am hesitant to try the 1200 ones. Acknowledged: I did not contact sales or applied for return; presumably they would have been friendly and helpful. France is too far for me, I had trouble with receiving the GLS packages (GLS sucks in my area) and I'd find reimbursements annoying. I wouldn't rant, but then they annoy me with review requests. Here you are.

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