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M
Rating: 2 out of 5
High shipping costs. Not everything is available (something is always out of stock) and the spare parts are disproportionately expensive.
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Customer reviews of Evolve Europe
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/10
Overall rating: 9,0 out of 10
Based on 165 published reviews
2 star reviews
Reset filtersT
Rating: 2 out of 5
My Diablo Bamboo only worked perfectly in the first few hours. After that, the front LED went out. When switching to the AT tires, one went flat in less than 30 minutes of riding – without any external damage. Two defects after only three hours of use. For a product that costs €2,700, this is unacceptable. It rides well – but quality assurance is obviously lacking.
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Response from Evolve Europe
Thank you very much for your message and your detailed feedback regarding your Diablo Bamboo.
We can fully understand your disappointment regarding the two incidents after only a few hours of use – this certainly does not meet the quality standards we set for our products, especially not in this price range.
As already discussed, we are currently still waiting for the arrival of your board to carry out the warranty inspection. As soon as it arrives, our technical team will conduct a complete diagnosis to identify the cause and implement a suitable solution as quickly as possible.
Of course, we remain available for any questions you may have and thank you for your patience.
We can fully understand your disappointment regarding the two incidents after only a few hours of use – this certainly does not meet the quality standards we set for our products, especially not in this price range.
As already discussed, we are currently still waiting for the arrival of your board to carry out the warranty inspection. As soon as it arrives, our technical team will conduct a complete diagnosis to identify the cause and implement a suitable solution as quickly as possible.
Of course, we remain available for any questions you may have and thank you for your patience.
R
Rating: 2 out of 5
First sent the wrong parts, then told them about issues, made me buy something extra that didn’t stop the issue, then they sent the right parts, but in broken packages.
Response from Evolve Europe
Hi Rafael, our customer service team has been waiting for your response on this matter since the end of February. You can contact our workshop manager by email at [email protected].
L
Rating: 2 out of 5
The order went well despite a slightly long delivery and the products are of the same high quality as always. I'm sorry I had to place an order when a year ago I could find these pieces free of shipping costs and with a check up of the board in the boutique in Bailly-Romainvilliers.
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Response from Evolve Europe
Thank you for your feedback and loyalty. We do our utmost to provide the best possible service, even at a distance. Please don't hesitate to contact us if we can help in any other way. Enjoy your ride!
E
Rating: 2 out of 5
I thought I ordered a gtx bamboo charger and the order switched to a headen charger without me having a choice. There's no more gtx gear on line.
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Response from Evolve Europe
Thank you for your feedback. Sorry for the confusion with your order. If you need a specific charger or an alternative solution, please do not hesitate to contact our customer service department, they will be able to help you.
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