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G
Rating: 5 out of 5
fine
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Customer reviews of Rouchette
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 112 published reviews
Summary of reviews
The online store Rouchette is praised for its exceptional product quality, with many customers highlighting the durability and comfort of items like garden clogs and ankle boots. Shoppers frequently mention the use of recycled materials and fair pricing, showcasing an appreciation for sustainable practices combined with value. The delivery service is noted for its speed, with numerous reviews indicating that orders arrive promptly and in good condition, enhancing the overall shopping experience.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 4 out of 5
Unfortunately the model did not fit, but return and refund promptly.
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S
Rating: 5 out of 5
Product conforms to the photos and my expectations. Very comfortable.
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A
Rating: 4 out of 5
Very reliable site.
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A
Rating: 5 out of 5
I'm sorry to hear that you will no longer be making the red or blue striped espadrilles! I bought several pairs and loved them for their comfort and sturdiness. Otherwise fast delivery.
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Response from Rouchette
Hi Monique, We're glad you like our ENJOY pairs! We still have sizes left in other colors! We invite you to take advantage of them! Have a nice day.
A
Rating: 5 out of 5
User-friendly site, it's easy to find what you're looking for: To order products made close to home
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Clear information and timely order processing
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A
Rating: 3 out of 5
Very disappointed to have bought a product made in China...
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A
Rating: 5 out of 5
Good product quality
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A
Rating: 5 out of 5
Fast delivery and quick information
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A
Rating: 5 out of 5
Fast delivery, very good after-sales service
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A
Rating: 5 out of 5
Everything was perfect for my order. Including the return of the product and its reshipment (my father's foot wouldn't fit in the clog, even though it was his size).
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Response from Rouchette
Thank you Valérie for your nice review!
A
Rating: 5 out of 5
Quality, compliant product. Very fast delivery time. Very good order tracking.
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A
Rating: 5 out of 5
Fast delivery no problem nothing else to say !!!...
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A
Rating: 5 out of 5
Ease of use of the site, confidence in payment, impeccable follow-up.
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A
Rating: 4 out of 5
the site could be easier to search for products
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Response from Rouchette
Thank you Claire for your feedback! We're continuing to work on improving it to make it easier for you to find the right shoes for your feet!
A
Rating: 5 out of 5
Simple and practical. Bravo
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A
Rating: 5 out of 5
Brilliant comfortable foot ware and a fast and great service from Rouchette
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Response from Rouchette
Thank you Maria !
A
Rating: 5 out of 5
Very good, with the sole Allow one size more (it would be nice to indicate this at the time of purchase) 1st pair 44 too tight 2nd pair 45 nickel
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Response from Rouchette
Thank you for your feedback Olivier, we'll do our best to help you. Our customer service team can also answer your questions and guide you if necessary! Looking forward to seeing you on rouchette.com
A
Rating: 5 out of 5
Rouchette website easy to consult, good advice on size. Shipping was fast and careful.
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Response from Rouchette
Thank you Nicole!
A
Rating: 5 out of 5
Ras.
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A
Rating: 5 out of 5
Very good, satisfied, everything is perfect
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A
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
Very easy to use.
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A
Rating: 5 out of 5
easy to use site, very fast delivery and very well packaged
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A
Rating: 5 out of 5
Very comfortable garden shoes! Recommended purchase and nice color. However, Made in China is written on the inside when we thought we were buying French.
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Response from Rouchette
Hello Stéphanie, First of all, thank you for your message. We appreciate your feedback on our super-comfortable garden shoes! All our products are developed by our teams in France, in the Pays-de-la-Loire region (49). The place of manufacture depends on the model. Manufacturing can be French, European (Italy, ...) or international (Dominican Republic, Asia, ...) For a 100% French model, we recommend the PEIPS clog model. We hope to see you back on our site soon, and look forward to hearing from you. Have a nice day, the Rouchette team.
A
Rating: 4 out of 5
good quality
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A
Rating: 5 out of 5
Product as described. Fast delivery. Simple but secure packaging.
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A
Rating: 5 out of 5
simple, fast, efficient
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A
Rating: 5 out of 5
navigation not easy to apprehend in the logic of exploration, products well documented on line, delivery without concern, product conforms to my expectations. The fact remains that Colissimo requires you to use a personal account with La Poste for smls or tel notifications, which is not a good idea, but that's just my opinion.
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Response from Rouchette
Hi Jacques, thanks for your feedback, we'll make a note of it!
A
Rating: 5 out of 5
Delivery time to be respected. Article corresponding to order
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A
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
fast delivery . nothing to say
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A
Rating: 5 out of 5
Clear site, nothing to say
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A
Rating: 2 out of 5
I decided not to order several items at once (I wanted 6), as the shipping costs add up! So it's not at all interesting to order according to your desires or promotions; the site is designed to order only 'the' pair you need... a pity, especially as the offer is large, and the products not available at the local retailer...
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Response from Rouchette
Hello, We're sorry to hear that you haven't been able to find what you're looking for on our website. We would like to confirm that shipping costs are not cumulative, they are fixed costs (except for certain specific destinations, customs fees, etc.). Please contact our customer service department: [email protected] to report your situation. We hope to see you again on our site and look forward to hearing from you, the Rouchette team.
A
Rating: 5 out of 5
User-friendly site
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A
Rating: 5 out of 5
Very satisfied with my order and the quality of the products - fast delivery
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A
Rating: 5 out of 5
perfect
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