Customer reviews of RSRC

Trust Attestation
9,9 /10
Overall rating: 9,9 out of 10
Based on 2 804 published reviews
5 2 687 96% 4 91 3% 3 14 0% 2 5 0% 1 7 0%

Summary of reviews

The online store RSRC is recognized for its exceptional product quality, with numerous reviews highlighting reliable and effective items, such as the praised electric screwdriver. Customers express high satisfaction with the fast and well-packaged delivery service, often receiving their orders in a very short time. The store's customer service stands out as highly professional and responsive, providing valuable advice through email and ensuring a smooth order processing experience.

2 star reviews

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Cedric G.
Rating: 2 out of 5
following a purchase from 05/11/2023
Shipping costs far too high, and delivery takes too long.
Translated reviews
Response from RSRC
Hello Sorry to hear that delivery to Belgium is not optimal with Mondial Relay. Perhaps another means of delivery will be more efficient for your next order? Thank you for your feedback.
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Eric N.
Rating: 2 out of 5
following a purchase from 23/05/2023
4 months waiting for a Finish Line Futaba7PX Jconcepts radio protection house which was in stock in the catalog, but which, after the order was placed, was no longer in stock! The worst thing is that the house for the 10PX was compatible, but only offered 4 months later, even though it was in stock and I was offered a more expensive one from another brand.
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Response from RSRC
Hello Thank you for leaving a review on our site. Our stock is updated in real time on the site, so you were informed of the status of your order immediately. We offered you a solution quickly, and we have all the email exchanges to prove it, so there's no need to lie on these points, let's please remain adults. We would have liked to offer you the 10PX cover solution, but it was only back in stock when we proposed it to you, so we have no interest in not delivering your order... See you soon!
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/02/2022
We continue to charge shipping costs for 48-hour delivery, even though a product that was out of stock delayed shipment of the order by two weeks! Not at all commercial!
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Response from RSRC
Hello Our stock status is updated in real time on our product page and also on the basket summary before each order. In any case, you ordered with a "pre-order, please contact us" message. There was therefore no error on our part to cause such a note, especially as you were informed by e-mail immediately following your order. Thank you for your understanding and see you soon on our site! :-) https://rsrc.biz/fr/blog/nouvelle-fonctionnalite-sur-le-site-n41
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/02/2022
Long, just for a cord
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Response from RSRC
Hello We don't understand your very poor rating, nor your comment. Your order was dispatched the same day, February 7th, and delivered on the 9th. In other words, 48 hours for delivery by recorded delivery, which is the stipulated delivery time. How did RSRC fail to meet the criteria for a 5-star rating? Thank you for your feedback!
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/09/2021
After a week still no parcel
Translated reviews
Response from RSRC
Hello Following our intervention with Chronopost, it seems that your parcel has finally been delivered. We apologize for this exceptional delay, which was beyond our control. If you are satisfied with our service, please rate your review higher ;-) See you soon RSRC customer service
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