Customer reviews of Ruckfield

Hello,

We are sorry that your experience did not meet your expectations.

Indeed, our items tend to run rather large, as indicated by the detailed measurements in the size guide available on each product page. That is why we recommend that customers consult this guide carefully before placing an order, so they can choose the most suitable size.

Our return process is intended to be relatively straightforward. You can request a size exchange directly from your customer account. For any other reason for a return, simply contact our customer service team by email or phone so we can register your request.

In accordance with our terms and conditions of sale, return shipping costs are the customer's responsibility.

Nevertheless, we have taken note of your comments, which are valuable to us as we continue to improve our services.

The Ruckfield Team.

Hello,

We are sorry that the item's size did not meet your expectations.

However, as discussed with our customer service team, a solution was found, and you ultimately chose to keep the item for a member of your family.

We are delighted that we were able to find a satisfactory resolution and remain at your disposal if you need anything.

The Ruckfield Team.

Hello,

We are sorry to hear about your disappointment.

Ruckfield is indeed a French brand, whose universe and collections are imagined and developed in France, around the values and spirit of rugby that have defined our identity since our beginnings.

However, we have never claimed to have exclusively French manufacturing. Like many textile brands, we work with different production partners internationally, selected according to our specifications and quality requirements.

We understand, however, that the origin of manufacturing can be an important criterion in your choice and regret that this does not meet your expectations.

The Ruckfield team

Hello,

Thank you very much for your feedback!

We are delighted to know that you appreciate the simplicity of navigation on our site as well as the quality of our products.

Thank you for your trust and see you very soon at Ruckfield!

The Ruckfield team

Hello,

We are sorry that the cut and size of these pants do not suit you. We take your feedback into account, which is valuable for improving our products.

If the item does not suit you, we invite you to contact our customer service so that our team can assist you and offer you an appropriate solution.

The Ruckfield Team.

Thank you very much for your feedback! We are delighted that the speed of delivery, the efficiency of our service, and the compliance of the product met your expectations. We look forward to satisfying you again very soon!

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feelings with us, and we are sincerely sorry to learn of your disappointment regarding the quality of your order.

Please be assured that we take your feedback very seriously and that we will forward it to our Quality department so that it can be studied with the utmost attention.

I must admit that I am surprised by your comment, as the quality of our products is one of our priorities. We place particular importance on it and do everything possible to offer items that meet our standards.

Our after-sales service is entirely at your disposal to review your request. You can contact us by email or phone; our teams will do what is necessary to provide you with an appropriate solution.

Thank you again for your feedback, which contributes to the continuous improvement of our products and services.

The Ruckfield Team.

Hello,

Thank you very much for your feedback! We are delighted to hear that the delivery was fast and that the sizes suit you perfectly.

We look forward to seeing you soon in our online store!

The Ruckfield Team.

Hello Sir,

We have already had the opportunity to speak by phone regarding this order.

The term "Oversize" is indeed indicated in the title of the item. We understand that this English term may not be familiar to all our customers. That is why we have also specified several times in the product description the mention "Attention: loose fit".

Furthermore, the specific size guide for this item indicates more generous dimensions than those of our classic models, which allows for a better appreciation of the volume of the cut before purchase.

As we explained to you, we are unfortunately unable to take back an item whose tags have been removed, in accordance with our return conditions.

However, in order to take your disappointment into account, we have granted you a promotional code as a commercial gesture for the inconveniences encountered.

We remain at your disposal and hope to have the opportunity to provide you with complete satisfaction on your next order.

The Ruckfield Team.

Hello Sir,

Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your order.

Looking forward to seeing you again on our site.

The Ruckfield Team.

Hello,

We are sorry to hear that our return policy did not meet your satisfaction. Indeed, as stated in our terms of sale, return costs are the responsibility of the customer, except in cases of our error or defective products. We understand that this may be a hindrance and take your comment into consideration. We thank you nonetheless for taking the time to share your opinion and hope to have the opportunity to satisfy you again.

The Ruckfield Team.

Hello Madam, your order was blocked on a platform, we have arranged together for you to have your package redelivered, the second shipment which you have indeed received. Customer service handled, problem resolved for the client.

Hello Martine,

Thank you for your review and we are delighted to learn that our products meet your expectations.

See you very soon.
The Ruckfield Team.

Hello,

I am sincerely sorry to learn that the personalized balloon did not meet your expectations.

As you indicated, a first mistake occurred during the customization. We immediately proceeded to send a new balloon to correct this error. However, I regret that this second customization did not fully satisfy you, particularly due to the size of the writing and the presence of a comma.

I completely understand your disappointment and offer our sincerest apologies for these inconveniences. Your feedback is valuable and will be forwarded to our workshop to prevent this type of situation from happening again.

Thank you for taking the time to share your experience, and we remain at your disposal if you wish to discuss this further.

The Ruckfield Team.

Hello Jean Marc,

Thank you for taking the time to share your experience. We are sorry to learn that the packaging did not meet your expectations. Please feel free to contact us directly so that we can discuss your situation and find a solution together.

The Ruckfield Team.

Hello,

Thank you very much for your positive feedback.

We are delighted that this product meets your satisfaction and meets your expectations. Your opinion is valuable and encourages our teams to continue offering quality products.

We look forward to seeing you again soon on our site.

The Ruckfield Team.

Hello,

Thank you for your feedback. We take note of your comment regarding our sizing. Depending on the models, there may indeed be differences in cut or measurements.

We remain at your disposal to assist you with an exchange or return if necessary.

The Ruckfield Team.

Hello Sir,

We are sorry to hear about your disappointment regarding your last order and the return fees incurred.

We also take note of your comment regarding the lack of clarity around shirt sizes. Your feedback is valuable and helps us continuously improve our products and size information.

Please do not hesitate to contact the customer service of the site, our team is here to listen to you and available to assist you and find a solution suitable for your situation.

The Ruckfield team.

Hello Mr. BLEUZEL,

Following your feedback regarding the non-receipt of your package and the absence of a response from the carrier despite your alert, we have taken the time to address the issue together.

We confirm that the refund for your lost order has indeed been processed.

Thank you for your understanding and we remain at your disposal if needed.

The Ruckfield Team.

Hello Joëlle,

Thank you for taking the time to share your experience. We are delighted that you appreciated the quality of our products. Your satisfaction is our priority, and we are here to provide you with the best. Do not hesitate to reach out to us for any questions or needs.

Best regards,
The Ruckfield Team

Hello Bernard,

Thank you for taking the time to share your feedback. We are sorry to hear that the size of our products did not meet your satisfaction. Your feedback is valuable and will help us improve our recommendations. Please feel free to contact our customer service to help you find the size that would suit you best.

We hope to see you again soon at Ruckfield.

Best regards,
The Ruckfield team

Hello Franck,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered defects in some of our clothing. Your feedback is valuable and we will pass it on to our production team to improve the quality of our items. Please feel free to contact us directly to discuss possible solutions regarding your purchases.

The Ruckfield team.

Hello Gilles,

Thank you for taking the time to share your feedback. We are sorry to learn that our current selection does not fully meet your expectations. Your feedback is valuable and encourages us to continue expanding our range.

Feel free to come back regularly, new collections are regularly added.

Best regards,
The Ruckfield team

Hello CANVA,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem during the validation of your order. We invite you to contact our customer service, who will be happy to assist you and resolve this issue quickly. Your satisfaction is our priority.

Best regards,
The Ruckfield team.

Hello Helena,

Thank you for taking the time to share your feedback. We are delighted to hear that your husband appreciates our products and that your wardrobe consists of many Ruckfield pieces. We take note of your feedback regarding the jogging pants and hope that future adjustments will better meet your expectations. Your satisfaction is our priority, and we thank you for your loyalty to our brand.

Best regards,
The Ruckfield Team

Hello Daniel,

Thank you for taking the time to share your feedback. We are sorry to learn that you did not receive your order. To assist you better, we invite you to contact our customer service directly with your order number. We will be happy to provide you with information regarding the items.

Best regards,
The Ruckfield Team

Hello,

Thank you for your feedback.

We are sorry to hear that the sizes do not suit you despite an identical order. The cuts can indeed vary depending on the models.

We invite you to consult our size guide to help you make the best choice. And if you need personalized advice, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you.

See you very soon!