Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.
Item does not match the photo.... Shirt on a white background, but the background is actually pale yellow. It was for a birthday.... too bad, had to return it
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Response from Ruckfield
Hello Fabienne,
We are sincerely sorry to hear that the item received did not meet your expectations and the photo presented. We completely understand your disappointment, especially for a special occasion like a birthday.
We invite you to contact us privately so that we can discuss a solution together.
The Ruckfield Team.
Y
Yann G.
Rating: 4 out of 5
following a purchase from 21/07/2026
Quality speed
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Response from Ruckfield
Hello Yann,
We sincerely thank you for your positive feedback. We are delighted that you appreciated the quality and speed of our service, and we hope to see you very soon in our online store.
The Ruckfield Team.
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Nicole R.
Rating: 3 out of 5
following a purchase from 20/07/2026
Regarding the purchase, I am satisfied, but concerning returns, there are improvements to be made. On other sites, there are return labels to print, it's free, even on German sites, it's done.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with your purchase.
We also take note of your comment regarding returns. We understand that providing a prepaid return label can be a real convenience, and we appreciate your feedback. Your comments are valuable, and we will pass them on to our teams to explore possible improvements to our service.
We look forward to seeing you again on our site.
The Ruckfield Team.
D
Dominique H.
Rating: 4 out of 5
following a purchase from 19/07/2026
Very good, a lot of choices, the quality is okay
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Franck M.
Rating: 4 out of 5
following a purchase from 17/07/2026
Hello, Lover of your Polo collection, I own a dozen. The last 3 purchased force me to make some comments on those freshly received: *3 Size 'L', but 3 very different sizes when trying on. *3 Short Sleeve Polos, but 3 very different materials (cotton-mix) Attention! 3666092262282 Short Sleeve Polo Men Ruckfield Maori Rugby navy blue - Size: L Superb in every way, fitting, size L+loose, Knit of an exceptional 'kinesthetic' comfort 10/10 3666092185789 Light blue short sleeve Polo Jonah Lomu - Size: L GOOD, more 'fit' than the previous one (just right 'fit') Correct material but a bit rough 8/10 3666092226932 Black short sleeve Polo Jonah LOMU by Ruckfield - Size: L ROUGH material, Not comfortable and Undersized (worth an 'M' or 'M+max' Sub-quality, 2 FINGERS AWAY FROM RETURNING IT. 4/10 NOTHING TO DO with the other 'LOMU' in my possession. Your manufacturer 'is not up to par. I will keep it but I will offer it. Best regards, F.M. 25.07.2026
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Response from Ruckfield
Hello Franck,
We sincerely thank you for your detailed feedback regarding our polos. We are delighted to know that you appreciate our collection, but we also take note of your comments on size and material variations, which are essential for us to improve.
We hope that your future purchases will meet your expectations and thank you for being part of our community.
The Ruckfield Team.
G
Gaylord D.
Rating: 3 out of 5
following a purchase from 17/07/2026
Paid return and only gift voucher
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Response from Ruckfield
Hello,
Thank you for your feedback. We understand that our procedure may have disappointed you.
If you would like to obtain a refund rather than a credit note, we simply invite you to contact our customer service. This request cannot be made directly from your customer area, but our team will be able to review it and assist you with the process.
Feel free to write to us, we will do what is necessary to find an appropriate solution.
The Ruckfield Team.
C
Christophe D.
Rating: 4 out of 5
following a purchase from 16/07/2026
Very happy, very good responsiveness from Ruckfield
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Response from Ruckfield
Hello Christophe,
Thank you for your positive feedback and we are delighted to hear that you are satisfied with our responsiveness. Your satisfaction is our greatest reward and we hope to see you again soon on our site.
The Ruckfield Team.
R
Renaud P.
Rating: 4 out of 5
following a purchase from 15/07/2026
Very fast delivery, It is less pleasant to be a regular customer and see so many price variations after ordering.
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Response from Ruckfield
Hello Renaud,
Thank you very much for your feedback and for your loyalty, we sincerely appreciate it. We are delighted that you were satisfied with the speed of delivery.
Regarding the price variations, we completely understand your remark. These are related to the sales period, during which discounts evolve with the different markdowns (first, second, and then last markdown). It is therefore possible that some items see their price drop after an order placed at the beginning of the period.
We thank you for your understanding and hope to have the pleasure of satisfying you again very soon.
The Ruckfield Team.
J
Jason M.
Rating: 2 out of 5
following a purchase from 04/07/2026
unable to work the return and refund function. not clear enough in english
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Michel F.
Rating: 4 out of 5
following a purchase from 12/07/2026
Fast shipping. Good quality of the product. Perfect size.
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Response from Ruckfield
Hello Michel,
We warmly thank you for your positive feedback. We are delighted that you are satisfied with the quality of our products and the speed of our shipment. Your trust is precious to us.
Best regards,
The Ruckfield shop team
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Pascal B.
Rating: 2 out of 5
following a purchase from 11/07/2026
Top
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Response from Ruckfield
Thank you very much for your feedback! Your satisfaction is our greatest reward and we will not fail to share your compliments with the entire team. We look forward to welcoming you again very soon!
The Ruckfield Team.
C
Christophe C.
Rating: 4 out of 5
following a purchase from 11/07/2026
Package received quickly, quality clothing, only downside a stained t-shirt (which went to the wash) otherwise I would have given 5 stars
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Response from Ruckfield
Hello Christophe,
We sincerely thank you for your feedback and are delighted to hear that you are satisfied with the speed of delivery and the quality of our clothing. We take note of your comment regarding the t-shirt and hope to provide you with an even better experience on your next order.
The Ruckfield Team.
M
Muriel A.
Rating: 4 out of 5
following a purchase from 11/07/2026
Very nice design but with a rather high price
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Response from Ruckfield
Hello Muriel,
We sincerely thank you for your positive feedback and your appreciation of the design of our products. We are delighted that you found what you were looking for at Ruckfield. Your satisfaction is at the heart of our concerns.
The Ruckfield Team.
C
Christophe S.
Rating: 4 out of 5
following a purchase from 09/07/2026
Very good product.
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Response from Ruckfield
Hello Christophe,
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your product and hope to see you again soon in our online store.
The Ruckfield Team.
A
Arnaud B.
Rating: 4 out of 5
following a purchase from 08/07/2026
Correct and quite smooth site.
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Response from Ruckfield
Hello Arnaud,
We warmly thank you for your positive feedback. We are delighted that you find our site correct and smooth, and we hope to see you again soon.
The Ruckfield Team.
L
Laure S.
Rating: 4 out of 5
following a purchase from 08/07/2026
Average
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Response from Ruckfield
Hello Laure,
We sincerely thank you for your feedback and your rating. We are delighted that you enjoyed your experience at Ruckfield and hope to see you again very soon to offer you an even better service.
The Ruckfield Team.
J
Janick T.
Rating: 3 out of 5
following a purchase from 07/01/2026
I did not receive the €10 code from newsletters Thank you
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Response from Ruckfield
Hello,
Thank you for your message and we are sorry that you did not receive your €10 discount code.
Can you confirm that you are indeed subscribed to our newsletter? If so, we invite you to check your Junk / Spam folder, as the email containing your promotional code should have been sent to you.
If, after checking, you still cannot find this email, please do not hesitate to contact us again. We will find a solution for you to benefit from your offer.
The Ruckfield Team.
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Nadia C.
Rating: 4 out of 5
following a purchase from 07/07/2026
Fast and reliable service Quality product
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Response from Ruckfield
Hello Nadia,
Thank you very much for your positive feedback! We are delighted that you appreciated the quality of our products and our service. We look forward to seeing you soon in our online store.
The Ruckfield Team.
S
Sylvian M.
Rating: 3 out of 5
following a purchase from 07/07/2026
Size M is way too big, so like last time, I'm giving it away.
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Response from Ruckfield
Hello Sylvian,
Thank you for taking the time to share your opinion. We are glad that you found a solution by giving it as a gift, even though size M did not fit perfectly. We hope you will have an even more satisfying experience with your next order.
The Ruckfield Team.
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Philippe S.
Rating: 1 out of 5
following a purchase from 05/07/2026
the quality is not up to par. both in terms of stitching and fabric quality. basic Chinese quality.. frankly disappointed
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feelings with us, and we are sincerely sorry to learn of your disappointment regarding the quality of your order.
Please be assured that we take your feedback very seriously and that we will forward it to our Quality department so that it can be studied with the utmost attention.
I must admit that I am surprised by your comment, as the quality of our products is one of our priorities. We place particular importance on it and do everything possible to offer items that meet our standards.
Our after-sales service is entirely at your disposal to review your request. You can contact us by email or phone; our teams will do what is necessary to provide you with an appropriate solution.
Thank you again for your feedback, which contributes to the continuous improvement of our products and services.
The Ruckfield Team.
A
Andrew H.
Rating: 4 out of 5
following a purchase from 05/07/2026
Good service, good range. Good quality but quite expensive
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Response from Ruckfield
Hello Andrew,
We sincerely thank you for your feedback and for your trust in our store. We are delighted that our service and the quality of our products have satisfied you, and we hope to see you soon among us to discover our new products.
The Ruckfield Team.
C
Crepin L.
Rating: 1 out of 5
following a purchase from 06/07/2026
Fast delivery Sizes ok
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Response from Ruckfield
Hello,
Thank you very much for your feedback! We are delighted to hear that the delivery was fast and that the sizes suit you perfectly.
We look forward to seeing you soon in our online store!
The Ruckfield Team.
G
Gerard G.
Rating: 4 out of 5
following a purchase from 05/07/2026
Satisfied with the delay and the product
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Response from Ruckfield
Hello Gérard,
We warmly thank you for your positive review. We are delighted to hear that you are satisfied with the delivery time and your product. We hope to see you again soon in our online store.
Best regards,
The Ruckfield store team
Y
Yann D.
Rating: 4 out of 5
following a purchase from 04/07/2026
It's my partner's favorite brand and the clothes are of very good quality. The only downside is the return at our expense... Otherwise, I would have given 5 stars
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Response from Ruckfield
Hello Yann,
We sincerely thank you for your feedback and for your loyalty to our brand. We are delighted that you appreciate the quality of our clothing. We hope to see you very soon in our online store for new discoveries.
The Ruckfield Team.
E
Erik R.
Rating: 3 out of 5
following a purchase from 04/07/2026
The site is correct but I wouldn't say the same about the quality of the products
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Response from Ruckfield
Hello Erik,
Thank you for your feedback and we are glad that you found our site to your liking. We take your comments regarding the quality of our products into account and are always listening to our customers to improve. Please feel free to share more details if you wish.
The Ruckfield Team.
J
Jean F.
Rating: 2 out of 5
following a purchase from 05/07/2026
The return is very complicated and expensive. Too bad
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that you found the return procedure complicated and costly. We take your comment into account and will forward it to the relevant department to explore possibilities for simplifying these processes.
Moreover, our customer service remains at your disposal to assist you. If needed, we can also manage the entire return procedure directly by phone to make things easier for you.
We thank you for your feedback, which helps us improve our services.
The Ruckfield Team.
P
Philippe A.
Rating: 3 out of 5
following a purchase from 04/07/2026
The socks are great but the plastic mugs are so-so!
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback.
We are delighted that the socks fully satisfy you. However, we are sorry to learn that the mugs did not meet your expectations.
Your comment is valuable and will be forwarded to our teams to help us improve our products.
We hope to have the pleasure of fully satisfying you on your next order.
The Ruckfield Team.
F
Frédéric H.
Rating: 4 out of 5
following a purchase from 28/06/2026
Quality products and always on-time delivery. Customer service is attentive and very responsive. Thank you to them. Be careful with certain product sizes that may be more or less fitted.
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Response from Ruckfield
Hello Frédéric,
Thank you very much for your warm feedback and your trust! We are delighted to hear that you appreciate the quality of our products and our service. We take note of your comment regarding the sizes and will make sure to continue improving our offerings.
The Ruckfield Team.
F
Francois P.
Rating: 4 out of 5
following a purchase from 02/07/2026
Product side all ok but delivery catastrophic. Post office pick up broken, had to go to the post office at very limited hours, refusal to recognize the digital identity of the State as validated, in short, a hassle and postal services that think they are in another world
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Response from Ruckfield
Hello François,
We sincerely thank you for your positive feedback regarding our products. We are sorry to hear about the inconveniences encountered with the delivery and hope that this will not prevent you from coming back to us in the future. Your satisfaction is important to us and we will be happy to welcome you again.
The Ruckfield Team.
V
Virginie B.
Rating: 4 out of 5
following a purchase from 03/07/2026
Perfect
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Response from Ruckfield
Hello Virginie,
A big thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience at Ruckfield. Your satisfaction is our greatest reward.
The Ruckfield Team.
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Laurent V.
Rating: 4 out of 5
following a purchase from 01/07/2026
Hello, I bought several t-shirts and the sizes vary a lot! Regards
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Response from Ruckfield
Hello Laurent,
Thank you very much for your feedback and your trust! We are delighted that you found t-shirts to your liking. We take note of your comments regarding the sizes and hope to see you again soon for new discoveries.
The Ruckfield Team.
P
Pierre N.
Rating: 4 out of 5
following a purchase from 01/07/2026
Package delivered within the specified deadlines, in accordance with the order.
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Response from Ruckfield
Hello Pierre,
We sincerely thank you for your positive feedback and are delighted to learn that your order was delivered on time and met your expectations. We hope to see you soon in our online store!
The Ruckfield Team.
S
Stéphan P.
Rating: 1 out of 5
following a purchase from 01/07/2026
The size of a product that I order in 4xl, my size, which corresponds to 6xl. Simply because marked oversize but not everyone masters English. Product unpacked, tags removed because it is indeed my size, but once on me I have a very long bathrobe, I am swimming in it. Contact with customer service who doesn't want to know anything, because I removed the tags, knowing that if I had returned the product the shipping costs were on me. No commercial gesture. I am simply told that I should have read the product description. Simply good to buy and pay. Very disappointed.
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Response from Ruckfield
Hello Sir,
We have already had the opportunity to speak by phone regarding this order.
The term "Oversize" is indeed indicated in the title of the item. We understand that this English term may not be familiar to all our customers. That is why we have also specified several times in the product description the mention "Attention: loose fit".
Furthermore, the specific size guide for this item indicates more generous dimensions than those of our classic models, which allows for a better appreciation of the volume of the cut before purchase.
As we explained to you, we are unfortunately unable to take back an item whose tags have been removed, in accordance with our return conditions.
However, in order to take your disappointment into account, we have granted you a promotional code as a commercial gesture for the inconveniences encountered.
We remain at your disposal and hope to have the opportunity to provide you with complete satisfaction on your next order.
The Ruckfield Team.
D
Daniel C.
Rating: 4 out of 5
following a purchase from 28/06/2026
Hello, on the shirt "French" there are glue marks from the fabric strip glued to the collar. Smudge mark on the collar.
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Response from Ruckfield
Hello Daniel,
Thank you very much for your feedback and your rating! We are delighted that you appreciated the "French" shirt, even though we are sorry to hear that there were some imperfections. Your comment is valuable to us, and we will ensure to improve our quality controls.
The Ruckfield Team.
P
Pascal M.
Rating: 4 out of 5
following a purchase from 29/06/2026
The items ordered on the site arrived within the expected time. For one of the items, a t-shirt, what seemed to me a defect is actually intentional but the description does not specifically mention it, hence one star less.
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Response from Ruckfield
Hello Pascal,
Thank you for your positive feedback and we are delighted to hear that your items arrived on time. We take note of your comment regarding the t-shirt and will ensure to improve our descriptions for more clarity in the future.
The Ruckfield Team.
B
Bruas E.
Rating: 4 out of 5
following a purchase from 28/06/2026
Product conforms to the ordered items
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Response from Ruckfield
Hello Mr. Bruas,
We sincerely thank you for your positive feedback and are delighted to learn that our items met your expectations. Your satisfaction is our priority, and we would be happy to welcome you again to our store.
Best regards,
The Ruckfield team
V
Virginie T.
Rating: 3 out of 5
following a purchase from 26/06/2026
The items are of good quality. However, depending on the items, there is a difference in sizes. Therefore, a return each time is at our expense.
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Response from Ruckfield
Hello Virginie,
Thank you for your feedback, and we are delighted to hear that you appreciate the quality of our items. We take note of your comment regarding the sizes and will work to improve this experience for our customers.
The Ruckfield Team.
A
Alain S.
Rating: 4 out of 5
following a purchase from 26/06/2026
easy to use
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Response from Ruckfield
Hello Alain,
We sincerely thank you for your feedback. We are delighted that you found our store easy to use and hope to see you again very soon for new experiences.
The Ruckfield Team.
B
Bruno F.
Rating: 4 out of 5
following a purchase from 27/06/2026
Fast delivery and products in line with my choices
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Response from Ruckfield
Hello Bruno,
We sincerely thank you for your positive feedback. We are delighted that the delivery and the products met your expectations. We hope to see you very soon in our online store.
The Ruckfield Team.
W
William M.
Rating: 4 out of 5
following a purchase from 25/06/2026
Sizing is tough for me. Medium is too small and large seems too big.
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