Customer reviews of Ruckfield

Hello,

Thank you for your feedback. We take note of your comment regarding our sizing. Depending on the models, there may indeed be differences in cut or measurements.

We remain at your disposal to assist you with an exchange or return if necessary.

The Ruckfield Team.

Hello Mathieu,

Thank you very much for your positive feedback! We are delighted that you appreciate our selection. Don't hesitate to come back and see us, we always have new items to discover.

The Ruckfield Team.

Hello,

Following your feedback, I contacted you directly by email to find a solution regarding the pants that did not match the expected size. I specifically asked you for some photos to analyze the situation, but unfortunately, I never received a response from you.

Our customer service is of course at your disposal. Please do not hesitate to get back to us by email or phone so that we can study your request and provide you with an appropriate solution.

The Ruckfield Team.

Hello Jim,

We are delighted that the quality of our products pleases you and that the sizes meet your expectations. At Ruckfield, we place great importance on offering comfortable and suitable cuts.

Looking forward to seeing you again soon.

The Ruckfield Team.

Hello,

Thank you for your feedback. Our products sometimes experience high demand and certain sizes or references may quickly be out of stock.

We do our best to restock our collections as quickly as possible and hope to satisfy you on your next order.

The Ruckfield Team.

Hello,

Following your email, I contacted you but unfortunately never received a response from you.

We are sincerely sorry for this inconvenience regarding the seams of your items. Don’t hesitate to get back to us if needed, we remain at your disposal to find a solution.

The Ruckfield Team.

Hello, we thank you for your feedback and are sincerely sorry for your disappointment regarding the t-shirts received. Our teams work daily to offer products at the best quality level, and we take your feedback very seriously. We invite you to contact us privately to discuss your experience and provide you with an appropriate response.

The Ruckfield Team.

Hello Jean-Louis,

Thank you for taking the time to leave a review on our Ruckfield site. We are delighted to hear that you are satisfied with your experience. If you have any suggestions or comments to further improve our services, please feel free to let us know. See you very soon!

The Ruckfield Team.

Hello, we thank you for your trust over your orders. We regret that the polos received this time do not match the usual fit of our products in 3XL. Your feedback is important to us, and we invite you to contact our customer service so that we can assist you.

The Ruckfield Team.

Hello Franck,

We warmly thank you for your review and your rating of 4 out of 5. We are delighted to learn that you appreciate the jacket. Your satisfaction is our priority, and we hope to see you again soon on our site. Please do not hesitate to share your suggestions to further improve your experience!

Best regards,
The Ruckfield team

Hello Sir,

We are sorry to hear about your disappointment regarding your last order and the return fees incurred.

We also take note of your comment regarding the lack of clarity around shirt sizes. Your feedback is valuable and helps us continuously improve our products and size information.

Please do not hesitate to contact the customer service of the site, our team is here to listen to you and available to assist you and find a solution suitable for your situation.

The Ruckfield team.

Hello Mr. BLEUZEL,

Following your feedback regarding the non-receipt of your package and the absence of a response from the carrier despite your alert, we have taken the time to address the issue together.

We confirm that the refund for your lost order has indeed been processed.

Thank you for your understanding and we remain at your disposal if needed.

The Ruckfield Team.

Hello Mr. MARRO,

Thank you very much for your feedback, we are delighted that the delivery and packaging met your satisfaction.

However, we are sorry to hear that the item is too small. Please do not hesitate to contact our after-sales service: Bénédicte and Eva will be happy to assist you in finding a solution.

The Ruckfield Team.

Dear Olivia,

Thank you very much for your feedback. We are delighted that the quality and size suit you! We take your comment regarding the price into account, your opinion is valuable to us. Happy that you like your purchase!

The Ruckfield Team

Hello,

Thank you very much for your feedback! We are delighted that you like the colors.

See you very soon,
The Ruckfield Team.

Hello Roland,

We sincerely thank you for your positive feedback on our Ruckfield site. Your satisfaction is our priority, and we are glad to know that you had a good experience. Please feel free to share your suggestions for further improvement.

The Ruckfield Team

Hello,

Thank you for taking the time to share your feedback.

We take note of your comments, which are valuable and help us continuously improve our services.

We remain at your disposal and hope to have the opportunity to better satisfy you during your next experience.

The Ruckfield team.

Hello Olivier and Murielle,

Thank you for your feedback. We are sincerely sorry that the received item did not meet your expectations.

However, we are pleased to have been able to provide you with a solution quickly and that our customer service was able to meet your needs.

Your satisfaction remains our priority, and we hope to have the pleasure of fully satisfying you on your next order.

The Ruckfield Team.

Hello,


Thank you for your message! We are very pleased to know that you appreciate the quality and originality of our pieces. See you soon!

The Ruckfield Team

Hello Madam,

After checking, we attempted to contact you several times without a response from you. Your exchange order has been shipped and delivered on May 2.

We hope the new size suits you. For any questions, our after-sales service remains at your disposal.

The Ruckfield Team.

Hello Jean Christophe,

Thank you very much for your message! Meeting our deadlines is a priority for us, so your feedback is particularly pleasing.

The Ruckfield Team

Hello Mr. BIBAUD,

Thank you very much for your valuable feedback, it is very important to us.

We are sorry to learn that the items do not fully meet your expectations.

If you wish, please do not hesitate to contact our customer service who can assist you with your return process.

We remain at your disposal and hope to satisfy you with your next order.

The Ruckfield Team

Dear Jean Luc,

Thank you for your feedback and for your comment. We are delighted that you like the promotions. We are taking your feedback regarding the sizes into account and are doing our best to expand the availability. See you very soon!

The Ruckfield Team

Hello Mr. Curty,

We are sorry to hear that the return fees seem high to you. In your case, being in Switzerland, the return costs can indeed be higher due to international shipping fees and customs formalities, which are beyond our control.

Your feedback is valuable and we take it into account to continuously improve our service.

We hope to have the opportunity to fully satisfy you during your next experience.

The Ruckfield Team

Hello Isabelle,

Thank you for taking the time to share your feedback. We are sorry to learn that the watch strap does not meet your expectations and that the absence of a battery surprised you. We take your comments very seriously and will ensure to improve our products. Your satisfaction is our priority, and we hope to offer you a better experience in the future.

Best regards,
The Ruckfield Team

Hello Anne Sophie,

Thank you for your feedback and for taking the time to share your opinion. We are sorry to learn that you have noticed a decrease in quality. Your feedback is valuable and will help us improve our products. Please feel free to share any specific suggestions or comments.

We hope to satisfy you during your next visits.

Best regards,
The Ruckfield Team

Hello Frederick,

We thank you for your review and are delighted that you appreciated our Ruckfield site. We take your comment regarding return fees into account, and we will not fail to examine it in order to improve our customers' experience. Please feel free to reach out to us if you have any other suggestions.

The Ruckfield Team

Hello Liliane,

Thank you for your review and your 4/5 rating! We are glad that the item suits you. We take your comment regarding the thickness of the material into account and will consider it for our future collections. Your satisfaction is important to us.

Best regards,
The Ruckfield Team

Hello Nicolas,

Thank you for taking the time to share your impressions. We are sorry to learn that our product did not meet your expectations. Your feedback is valuable and will help us improve our offering. Please do not hesitate to contact us for any questions or assistance.

Best regards,
The Ruckfield team

Hello Edouard,

We sincerely thank you for your feedback and for the rating of 4/5. We are delighted to hear that you appreciated your interaction with our customer service as well as the tracking of your package. Your satisfaction is our priority, and we will continue to do our best to provide you with quality service.

See you soon at Ruckfield!

Hello Géraldine,

We sincerely thank you for your feedback and are delighted to hear that you are satisfied with the quality of our products. Your input is very valuable and motivates us to continue improving our range. Please feel free to reach out to us for any other questions or needs.

Best regards,
The Ruckfield team

Hello Alain,

Thank you very much for your feedback and your rating of 4/5! We are delighted that you appreciate the quality of our products. We understand that our prices may seem high, but we strive to offer good value for money throughout the year thanks to our various offers ... Black Friday, Christmas, winter and summer sales, Valentine's Day, French Days, clearance offers, Father's Day, as well as the loyalty program ...
We are constantly working to improve our offer to best meet the expectations of all our customers. Your feedback is valuable to us and motivates us to continue improving our offer.

See you soon at Ruckfield!

Best regards,
The Ruckfield team

Hello Alison,

We sincerely thank you for your message and for taking the time to share your experience. We are pleased to read that the navigation on our site, the quality of our products, and the speed of shipping have satisfied you.

We also thank you for your feedback regarding our return procedure. This is valuable and allows us to continuously improve our services. Currently, our customers are only autonomous for size exchanges directly via their account. For any other request, including refunds, it is necessary to go through our After-Sales Service, which handles the return request.

Our team remains at your disposal, whether by phone or email, to assist you in your procedures.

Thank you again for your trust,
The Ruckfield team.

Dear Amélie,

Thank you for your positive feedback on the quality of our clothing. We are sincerely sorry to hear that one of your items was defective. Please do not hesitate to contact our customer service so that we can resolve this issue as quickly as possible.

The Ruckfield team.

Hello Elie,

Thank you for taking the time to share your feedback. We are sorry to hear that the quality of one of our polos did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your experience in more detail. We hope to fully satisfy you during your next visits.

Best regards,
The Ruckfield team.

Hello Corine, we thank you for your feedback and are delighted to hear that you are satisfied with your experience on our Ruckfield site. We apologize if the sweater received did not meet your expectations. Please feel free to contact us with any questions or to explore other options!

The Ruckfield team.

Hello Sir,

Thank you for your feedback. Colors can sometimes slightly vary depending on the lighting during the shot as well as the screen settings. However, we do our best to be as faithful to reality as possible.

If needed, do not hesitate to contact our after-sales service: Eva and Bénédicte will be happy to assist you, especially if you wish to proceed with an exchange.

See you soon on our site!
The Ruckfield Team

Hello Olivier,

Thank you very much for your positive feedback on our Ruckfield site! We are delighted to hear that you appreciate the quality and elegance of our products. See you soon!

The Ruckfield Team