Customer reviews of Ruckfield

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 723 published reviews
5 3 406 91% 4 203 5% 3 55 1% 2 31 1% 1 28 1%

Summary of reviews

Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.

Reviews 1, 2, 3 and 4 stars

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D
Dominique P.
Rating: 3 out of 5
following a purchase from 09/03/2026
It's not easy on the internet to see the true composition of the items! During my last order, I thought the sweatshirt would be thicker and the color didn't match either, but you have to deal with it! Too bad.
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Response from Ruckfield
Hello Dominique,

Thank you for taking the time to share your feedback.

We understand that online shopping can sometimes be confusing, especially regarding the thickness of materials or the rendering of colors. We strive to provide the most accurate information possible, but your remark is valuable for us to continue improving.

Please feel free to consult the detailed descriptions as well as our customer service for any questions before ordering: Eva and Bénédicte will be happy to advise you.

If the item does not suit you, our customer service is also at your disposal to assist you.

Thank you for your trust and understanding.

See you very soon,

The Ruckfield Team
C
Christian G.
Rating: 4 out of 5
following a purchase from 20/12/2025
The promotions are not very visible
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Response from Ruckfield
Hello Christian,

We thank you for your review and your rating of 4/5. We take your comment regarding the visibility of our promotions into account and we will work on improving this aspect on our site. Your satisfaction is our priority, and your feedback is valuable to us. Please do not hesitate to share any other suggestions.

Best regards,
The Ruckfield Team
G
Genevieve M.
Rating: 4 out of 5
following a purchase from 22/03/2026
Always a very good quality-price ratio
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Response from Ruckfield
We sincerely thank you for your positive feedback, Geneviève. We are delighted to see that you appreciate the value for money of our products. Your satisfaction is our priority, and we hope to see you again soon on our Ruckfield site.
The Ruckfield Team
M
Maryline C.
Rating: 4 out of 5
following a purchase from 29/11/2025
Good
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Response from Ruckfield
Hello Maryline, we sincerely thank you for your positive feedback on our Ruckfield site. We are delighted that you enjoyed your experience and we hope to see you again soon to continue satisfying you. Do not hesitate to share your suggestions to further improve our services.
The Ruckfield Team
L
Laurent G.
Rating: 2 out of 5
following a purchase from 05/12/2025
Hello Product expensive for average quality Quick wear of some products Best regards MR Garnier
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Response from Ruckfield
Hello Mr. Garnier,

Thank you for your feedback and we regret to learn that some of our products did not meet your expectations. At Ruckfield, we take pride in offering quality items and your opinion is valuable for us to improve. Please feel free to contact us directly so that we can discuss your experience in more detail.

Best regards,
The Ruckfield Team
A
Anne-Abelle C.
Rating: 2 out of 5
following a purchase from 19/03/2026
The floral pattern does not look like on the site. The blue short-sleeved shirt was already wrinkled under the blister... Disappointed this time but maybe I made a bad choice.
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Response from Ruckfield
Hello,

Thank you for your feedback, and I am sincerely sorry to learn that the items did not fully satisfy you.

Regarding the floral pattern, there may indeed be slight variations in rendering depending on the screens, but I completely understand your disappointment. For the blue shirt, it is obviously not normal for it to arrive wrinkled under blister, and I apologize for that.

Your satisfaction remains our priority, and we would be happy to find a solution with you (exchange, return, or other). Please feel free to let us know what would suit you best.

Hoping to reconcile you with your experience this time.

The Ruckfield team.
B
Bernard C.
Rating: 4 out of 5
following a purchase from 09/12/2025
Nothing to report
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Response from Ruckfield
Hello Bernard,

Thank you for your feedback and your rating of 4/5. We are delighted that you had a positive experience with Ruckfield. If you have any suggestions or improvements to propose, please do not hesitate to let us know. Your satisfaction is our priority.

Best regards,
The Ruckfield Team
J
Jean R.
Rating: 4 out of 5
following a purchase from 01/12/2025
Size and color conforming.
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Response from Ruckfield
Hello Jean, we thank you for your positive review on our Ruckfield site. We are delighted to learn that you found our items conforming in size and color. Please feel free to reach out to us for any other questions or needs; we will be happy to assist you.
The Ruckfield Team
J
Johann D.
Rating: 4 out of 5
following a purchase from 21/03/2026
Top-notch for delivery times and quality
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Response from Ruckfield
Hello Johann,

Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our timelines and the quality of our products. Your support is valuable and encourages us to continue improving our services.

See you soon at Ruckfield!

Best regards,
The Ruckfield Team
P
Pascal L.
Rating: 3 out of 5
following a purchase from 13/12/2025
Hello, during my last purchase, I reported that the information labels (material in %; washing temperature... etc) were missing. I thought I would be offered an exchange or some kind of compensation... an explanation.. Best regards, Mr. Le Marc.
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Response from Ruckfield
Hello Mr. Le Marc,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations regarding the information labels. We invite you to contact us directly so that we can provide you with an appropriate solution and explain the situation.

Best regards,
The Ruckfield team.
J
Jean Yves R.
Rating: 4 out of 5
following a purchase from 10/12/2025
Great: keep it up!
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Response from Ruckfield
Hello Jean-Yves,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you appreciate our Ruckfield site. Your support motivates us to continue improving our services. Please feel free to reach out to us if you have any suggestions or specific needs.

See you soon!
The Ruckfield Team
L
Laurent C.
Rating: 4 out of 5
following a purchase from 12/12/2025
It is a pity that returns are at your expense
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Response from Ruckfield
Hello Laurent,

Thank you for your feedback and for the 4-star rating. We understand your concern regarding the return fees. Please know that this decision aims to maintain the quality of our services and to offer products at competitive prices. We appreciate your feedback and will certainly take it into account for the future. Do not hesitate to contact us if you have any other suggestions or questions.

Best regards,
The Ruckfield Team
R
Remy B.
Rating: 4 out of 5
following a purchase from 19/02/2026
Received quickly corresponds to the description
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Response from Ruckfield
Hello Rémy,

Thank you for your positive feedback and we are delighted to learn that your order was received quickly and met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our Ruckfield site.
The Ruckfield Team
D
David F.
Rating: 4 out of 5
following a purchase from 28/02/2026
Perfect
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Response from Ruckfield
Hello David,

Thank you very much for your positive feedback! We are delighted that you found your experience with Ruckfield perfect. Please feel free to come back to see us, your feedback is valuable to us.

See you soon!
The Ruckfield Team
L
Laure D.
Rating: 4 out of 5
following a purchase from 20/03/2026
I have ordered clothes several times and I love the proposed style, the collections, etc... But several times also that the cuts of some products do not fit and I have to return them because of the sizes. While it is the right size and the other products fit well. This is also the case with my last order, but I got fed up and did not take the time to return it, too bad for me. I don't want to pay for the return for 1 t-shirt. Key point: Very annoying to always have under-sized pieces. But the quality and design are very nice.
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Response from Ruckfield
Hello Laure,

Thank you for taking the time to share your experience and for your loyalty.

We are delighted to read that you appreciate the style and quality of our collections. However, we are sincerely sorry for the difficulties encountered regarding the cuts and sizes of certain items.

We completely understand your frustration, especially when it leads you to make returns or to refrain from doing so. Your comment about the undersized products is very important and will be forwarded to our teams to improve the consistency of our cuts.

We invite you to consult our size guide for each item and, if necessary, to contact our customer service: Eva and Bénédicte will be happy to advise you to avoid these inconveniences with your future orders.

We sincerely hope to provide you with a fully satisfactory experience in the future.

Thank you again for your trust.

See you very soon,

The Ruckfield Team
N
Nicole B.
Rating: 4 out of 5
following a purchase from 23/03/2026
COMPLIANT WITH THE ORDER
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Response from Ruckfield
Dear Nicole,

We sincerely thank you for your positive review and for taking the time to share your experience. We are delighted to hear that your order met your expectations. Please feel free to reach out to us if you need anything else.

Best regards,
The Ruckfield Team
M
Mauricette R.
Rating: 4 out of 5
following a purchase from 27/03/2026
Very good
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Response from Ruckfield
Hello Mauricette,

We sincerely thank you for your positive feedback and for the rating of 4/5. We are delighted to hear that you are satisfied with your experience on our Ruckfield site. Please feel free to reach out to us if you have any questions or if you would like to share any other impressions.

Best regards,
The Ruckfield Team
P
Philippe L.
Rating: 4 out of 5
following a purchase from 19/03/2026
products matching my request. Fast delivery.
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Response from Ruckfield
Hello Philippe,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted to learn that our products met your expectations and that the delivery was fast. Your satisfaction is our priority. Please feel free to reach out to us for any other requests!

Best regards,
The Ruckfield Team
P
Pierre D.
Rating: 4 out of 5
following a purchase from 25/02/2026
Satisfied
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Response from Ruckfield
Hello Pierre, we warmly thank you for your positive review and are delighted to learn that you are satisfied with your experience on our Ruckfield site. Your feedback is valuable and encourages us to continue improving our services.

The Ruckfield team
C
Christophe S.
Rating: 4 out of 5
following a purchase from 20/02/2026
Good quality products, fast delivery, however a discount voucher for my birthday in March
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Response from Ruckfield
Hello Christophe,

Thank you very much for your feedback! We are delighted that the quality of our products as well as the speed of delivery have satisfied you.

Regarding your discount voucher for your birthday, we apologize for this inconvenience. A member of our customer service will contact you shortly to rectify the situation.

We remain at your disposal and thank you for your trust.

The Ruckfield team
R
Régis C.
Rating: 4 out of 5
following a purchase from 07/01/2026
Great!
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Response from Ruckfield
Hello Régis,

Thank you for your feedback. Perfect, just how we like it! See you soon at Ruckfield.


The Ruckfield team.
C
Canva B.
Rating: 1 out of 5
following a purchase from 15/01/2026
At the time of validating my cart, the order disappears. I don't want to spend another hour on it.
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Response from Ruckfield
Hello CANVA,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem during the validation of your order. We invite you to contact our customer service, who will be happy to assist you and resolve this issue quickly. Your satisfaction is our priority.

Best regards,
The Ruckfield team.
D
Dominique C.
Rating: 4 out of 5
following a purchase from 18/01/2026
The site is efficient.
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Response from Ruckfield
Hello Dominique,

We sincerely thank you for your positive feedback and are delighted to learn that you find our site effective. Your satisfaction is our priority and we are committed to continuing to improve your experience. Please feel free to share your suggestions to make your visit even more enjoyable.

The Ruckfield team.
H
Héléna M.
Rating: 1 out of 5
following a purchase from 07/01/2026
I bought a black jogging suit marked in large Ruckfield on the front in XXL, it fits a bit tight. I bought the same in blue, same size, it fits perfectly. My husband only wears Ruckfield, the wardrobe is full of long and short sleeve polos and this is the only item where we were disappointed, but it doesn't change our love for this brand.
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Response from Ruckfield
Hello Helena,

Thank you for taking the time to share your feedback. We are delighted to hear that your husband appreciates our products and that your wardrobe consists of many Ruckfield pieces. We take note of your feedback regarding the jogging pants and hope that future adjustments will better meet your expectations. Your satisfaction is our priority, and we thank you for your loyalty to our brand.

Best regards,
The Ruckfield Team
J
Jean Mihel L.
Rating: 4 out of 5
following a purchase from 11/02/2026
Good quality and acceptable price during promotions
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Response from Ruckfield
Hello Jean Michel,

Thank you for your feedback! We are delighted that you like the quality of our products. We do our best to offer the best quality/price ratio, especially through our promotional offers. See you very soon at Ruckfield!

The Ruckfield team.
M
Maurice S.
Rating: 4 out of 5
following a purchase from 23/01/2026
Too bad that the return of the order for the reason too big remains at my expense and costs me more for a return
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Response from Ruckfield
Hello Maurice,

Thank you for your feedback. We are sincerely sorry for this situation and understand your disappointment regarding the return fees. Your comment is valuable and helps us improve. Our customer service is at your disposal if needed.

The Ruckfield team.
B
Bertrand R.
Rating: 4 out of 5
following a purchase from 07/02/2026
Satisfied
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Response from Ruckfield
Hello Bertrand,

Thank you very much for your feedback! We are delighted to hear that you are satisfied with your experience on our Ruckfield site. Your feedback is valuable and motivates us to continue improving our services. Please feel free to reach out to us if you have any suggestions or questions.

Best regards,
The Ruckfield team
M
Martine D.
Rating: 4 out of 5
following a purchase from 09/02/2026
Hello, everything I have bought so far is very good, the fabric does not twist, does not fade, holds well. However, during my last order, the long-sleeve polos were thinner and slightly tighter. Otherwise, you have very good products, well done. Best regards
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Response from Ruckfield
Hello Martine,

We sincerely thank you for your positive feedback on our products, and we are delighted to learn that you appreciate the quality of the fabrics. We also take note of your comments regarding the long-sleeve polos and will ensure to closely examine this situation to improve our future collections. Thank you again for your trust and encouragement. Best regards.

The Ruckfield team
P
Philippe A.
Rating: 2 out of 5
following a purchase from 22/01/2026
Hello, I find that the quality has decreased for some time even though prices have increased. The after-sales service leaves much to be desired, a message and no response. I made a purchase on Thursday of several polos and surprise, on Friday 40% off on the site... The least you could do is to retroactively benefit the customer because we are talking about 10 hours between the order and the surprise sales. I am disappointed and yet I have been a customer for years either on the site or in the Rugby store. I sincerely think of changing brands and I have already started by buying clothes from another well-known rugby brand.. I will not place another order with Ruckfield, I am sincerely disappointed. An unhappy customer but I am just a simple customer.......
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Response from Ruckfield
Hello,

Thank you for taking the time to share your feedback and for your loyalty over the years.

We are sincerely sorry to read about your disappointment, particularly regarding your recent experience.

The commercial operation you mentioned was the start of the sales, a period regulated and common to all brands. However, we understand your feelings about the very short delay between your order and this offer.

In this type of situation, we invite you to contact our customer service: we always do our best to review each request and find an appropriate solution.

Furthermore, after verification, we unfortunately cannot find any trace of a message from you to our after-sales service. It is possible that an error occurred during the sending, which is why we invite you to contact us directly so that we can handle your request as soon as possible.

Finally, regarding prices, we want to assure you that we strive to maintain a stable and consistent pricing policy over time, in line with the quality of our products.

We remain at your disposal and hope to have the opportunity to provide you with a solution. Our customer service is available at [email protected] or by phone at 04 84 51 09 61. Eva and Bénédicte will be happy to assist you.

Best regards,
The Ruckfield team
E
Emile S.
Rating: 4 out of 5
following a purchase from 03/02/2026
Quality of products
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Response from Ruckfield
Hello Émile,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you appreciate the quality of our products. Your feedback is valuable to us and motivates us to continue improving our offer. Please feel free to share your suggestions or comments.

Have a nice day,
The Ruckfield team
J
Jean-Christophe G.
Rating: 2 out of 5
following a purchase from 14/01/2026
Size problem... dressing with you in XL for years I notice that sometimes depending on the items the XL is gigantic and the L is often very small... no regular follow-up on this criterion it's a shame because it harms your brand!
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Response from Ruckfield
Hello Jean-Christophe,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered sizing issues with our items. Your feedback is valuable and will help us improve our range. Your request has been sent to the quality department.

We remain at your disposal for any other suggestions or questions.

Best regards,
The Ruckfield team
M
Michel F.
Rating: 4 out of 5
following a purchase from 04/01/2026
Impeccable cut Good fit of the polo
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Response from Ruckfield
Hello Michel,

We sincerely thank you for your positive feedback and for the 4/5 rating. We are delighted to learn that the cut and fit of our polo meet your expectations. Your satisfaction is our priority, and your comments motivate us to continue improving our products. Please feel free to reach out to us if you have any other suggestions or needs.

Best regards,
The Ruckfield team
G
Gerard F.
Rating: 4 out of 5
following a purchase from 02/02/2026
serious company
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Response from Ruckfield
Hello Gérard,

Thank you for your positive feedback and for highlighting the seriousness of our company. Your satisfaction is our priority, and we remain at your disposal for any questions or suggestions aimed at improving your experience on our Ruckfield site.

The Ruckfield team
M
Martine G.
Rating: 3 out of 5
following a purchase from 14/01/2026
size?
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Response from Ruckfield
Dear Martine,

Thank you for your feedback and your question regarding the size. We invite you to consult our size guide available on our website, which could help you make the right choice. Please feel free to contact us if you need additional information.

Best regards,
The Ruckfield team
J
Jérôme V.
Rating: 4 out of 5
following a purchase from 14/02/2026
Sometimes 1 item added to the cart is no longer available while choosing a second item...
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Response from Ruckfield
Hello Jérôme,

Thank you very much for your feedback and your rating of 4/5! We are delighted to learn that you appreciate our Ruckfield site. We understand that the availability of items can sometimes be an issue during your selection. Unfortunately, items placed in the cart are not reserved.

Your feedback is valuable and we are constantly working to improve our service. Please feel free to reach out to us if you have any other suggestions!

Best regards,
The Ruckfield team
S
Sylvain J.
Rating: 4 out of 5
following a purchase from 28/01/2026
Reactive and attentive
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Response from Ruckfield
Dear Sylvain,

We sincerely thank you for your positive review and your rating of 4/5. We are delighted to learn that you found our team responsive and attentive to your needs. Please do not hesitate to reach out to us for any questions or suggestions, we are always here to help you.

Best regards,
The Ruckfield team
C
Christophe J.
Rating: 3 out of 5
following a purchase from 10/01/2026
Too confusing Not fluid or intuitive
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Response from Ruckfield
Hello Christophe,

Thank you for taking the time to share your feedback. We are sorry to hear that you found our site confusing and not user-friendly. Your feedback is valuable and helps us improve the user experience. We will review these points to make improvements. Please feel free to share any specific suggestions you may have.

Best regards,
The Ruckfield team
J
Jean Marc G.
Rating: 4 out of 5
following a purchase from 06/02/2026
Hello, as a customer for not long. I find that the quality of the t-shirts has decreased.
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Response from Ruckfield
Hello Jean Marc, we thank you for your feedback and for your loyalty to Ruckfield. We take your comments regarding the quality of the t-shirts very seriously and we will examine it closely to continue improving our products. Do not hesitate to contact us directly for any other remarks or questions.
The Ruckfield team
J
Jacky D.
Rating: 4 out of 5
following a purchase from 28/01/2026
I have noticed a decrease in quality for 2 years
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Response from Ruckfield
Hello Jacky,

We sincerely thank you for your feedback and for your loyalty to Ruckfield. We are sorry to hear that you have noticed a decline in quality. Your feedback is valuable and we take it very seriously. We are constantly striving to improve our products and your comments help us move forward. Please feel free to contact us directly to share more of your impressions.

Best regards,
The Ruckfield team
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