Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.
Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your order.
Looking forward to seeing you again on our site.
The Ruckfield Team.
M
Marc D.
Rating: 2 out of 5
following a purchase from 19/06/2026
Disappointed with the quality of the t-shirt. I find that the photo showcasing the product is not accurate.
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Response from Ruckfield
Hello Marc,
We are sincerely sorry to learn that the quality of your t-shirt does not meet your expectations and that the photo does not reflect the product. We invite you to contact us privately to discuss your experience and find a solution that suits you.
The Ruckfield Team.
S
Sandrine H.
Rating: 3 out of 5
following a purchase from 14/06/2026
Returns are complicated, making a request by email because an item is not liked is a waste of time
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Response from Ruckfield
Hello Madam,
Thank you for taking the time to share your opinion.
We understand your comment. Please note that our customers are self-sufficient from their customer account to make a size exchange. For any other request, simply contact us by email or phone. Our customer service is at your disposal to assist you and process your request as quickly as possible.
The Ruckfield Team.
S
Sylvie R.
Rating: 1 out of 5
following a purchase from 13/06/2026
Returns are at the customer's expense. You are the only supplier on the internet that I use that charges for returns. Because of this, I will not place any more orders.
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Response from Ruckfield
Hello,
We are sorry to hear that our return policy did not meet your satisfaction. Indeed, as stated in our terms of sale, return costs are the responsibility of the customer, except in cases of our error or defective products. We understand that this may be a hindrance and take your comment into consideration. We thank you nonetheless for taking the time to share your opinion and hope to have the opportunity to satisfy you again.
The Ruckfield Team.
M
Marie Laure G.
Rating: 2 out of 5
following a purchase from 14/06/2026
Perfect, I recommend this brand
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Response from Ruckfield
Thank you very much for your feedback! We are delighted that you are satisfied with your experience. Your recommendation is the greatest reward. See you soon at Ruckfield!
P
Penelope B.
Rating: 1 out of 5
following a purchase from 11/06/2026
Package not received, probably lost. It was a Father's Day gift that was supposed to arrive on June 15.....The Post Office is unable to give me any information. Change the carrier! I will request a refund for this item
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Response from Ruckfield
Hello Madam, your order was blocked on a platform, we have arranged together for you to have your package redelivered, the second shipment which you have indeed received. Customer service handled, problem resolved for the client.
C
Catherine M.
Rating: 3 out of 5
following a purchase from 12/06/2026
Satisfied just shipping costs too high.
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Response from Ruckfield
Hello,
Thank you for your feedback and for your order. We are delighted that you are satisfied with your purchase.
Regarding shipping costs, we offer delivery via Colissimo Point Relais starting at €3.90, while trying to keep the prices as fair as possible despite the transport costs applied by the carriers.
We nevertheless take your comment into account and thank you for your opinion.
The Ruckfield Team.
Z
Zoubir E.
Rating: 2 out of 5
following a purchase from 12/06/2026
Unable to zoom in on the items. The site is slow and there is a lot of latency. When I go back, the page bugs and starts jumping and flashing in all directions. At the time of payment, it takes a long time to reach the credit card step. Moreover, the items were still in my cart, then a message indicated that they were no longer available. However, the next day, when I returned to the site, the item was available again. I could have bought it. I had to place another order to get it. The inventory management system is really not up to par.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your experience, and we sincerely apologize for the difficulties encountered while navigating our site.
We fully understand your frustration regarding the slowness, display issues, and the delays experienced during checkout. Our teams are continuously working to improve the site's performance to provide a smoother experience for all our customers.
Regarding the availability of items, our stock is updated in real-time based on orders, cancellations, and potential returns. Therefore, it can happen that a temporarily unavailable product becomes available again later. However, we understand that this situation may have caused confusion, and we regret the inconveniences caused.
Thank you for your feedback, which helps us identify areas for improvement.
The Ruckfield Team.
M
Martine M.
Rating: 1 out of 5
following a purchase from 10/06/2026
Products conform to my expectations and of quality. Very fast shipping.
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Response from Ruckfield
Hello Martine,
Thank you for your review and we are delighted to learn that our products meet your expectations.
See you very soon.
The Ruckfield Team.
T
Thierry V.
Rating: 1 out of 5
following a purchase from 08/06/2026
I ordered a balloon with personalized writing, it arrived with the wrong writing, the second one was offered to me due to the mistake, except that the second one no longer had the same writing (smaller) and also had a comma.
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Response from Ruckfield
Hello,
I am sincerely sorry to learn that the personalized balloon did not meet your expectations.
As you indicated, a first mistake occurred during the customization. We immediately proceeded to send a new balloon to correct this error. However, I regret that this second customization did not fully satisfy you, particularly due to the size of the writing and the presence of a comma.
I completely understand your disappointment and offer our sincerest apologies for these inconveniences. Your feedback is valuable and will be forwarded to our workshop to prevent this type of situation from happening again.
Thank you for taking the time to share your experience, and we remain at your disposal if you wish to discuss this further.
The Ruckfield Team.
C
Christelle L.
Rating: 3 out of 5
following a purchase from 10/06/2026
3 bermudas ordered: 1 perfect, the second ordered in 4XL and received in 3XL, the third ordered in 4XL, received in 4XL but sized like 2XL. This is the second time this has happened to me in a few weeks with this retailer.
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Response from Ruckfield
Hello Madam,
We are sincerely sorry for this experience and fully understand your dissatisfaction.
As agreed in our exchanges, we are waiting for the photos of the concerned items in order to analyze the situation and provide you with an appropriate solution as soon as possible.
Customer satisfaction is a priority for us, and we will do everything possible to resolve this issue quickly.
Thank you for your feedback and we remain at your disposal.
The Ruckfield Team.
J
Jérôme L.
Rating: 3 out of 5
following a purchase from 07/06/2026
Pure Ruckfield products are always of good quality, Ruckfield and association products are often of lesser quality and/or have defects... I took a beach towel, replacement quality
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Response from Ruckfield
Hello,
Thank you for your loyalty to Ruckfield and for your sincere feedback on our products.
We are delighted to read that you usually appreciate the quality of our collections. However, we are sorry to learn that your beach towel did not fully meet your satisfaction and that it did not meet your quality expectations.
We attach great importance to our customers' feedback, including on our collaborations, and your comment will be passed on to our teams so they can take it into account.
We thank you for taking the time to share your experience and hope to have the opportunity to fully convince you during your next purchase.
The Ruckfield Team.
V
Virginie F.
Rating: 3 out of 5
following a purchase from 06/06/2026
Overall satisfied with the products but surprising that at this time nothing is set up for returns like for most other major brands. A participation yes but with a negotiated price could be implemented.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your opinion and satisfaction regarding our products.
We also take note of your comment regarding return fees. We fully understand your point of view and know that this solution is currently offered by many brands. Your feedback is valuable and will be passed on to our teams to inform our reflections on the continuous improvement of our services.
We thank you for your trust and hope to continue to satisfy you with your future orders.
The Ruckfield Team.
F
Francois C.
Rating: 2 out of 5
following a purchase from 03/06/2026
I am disappointed with the loyalty program you offer to your best customers. Every time I place an order, the next day I receive enticing offers to benefit from this or that advantage which I don't necessarily see the value in. On the other hand, I have a cousin who placed a single order for a polo last month and received an Adidas All Blacks sports bag as a gift! It's up to you to judge. It's not very fair for a loyal consumer like me. Best regards.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feelings with us.
Our promotional operations are generally national campaigns that are set up for specific periods and have limited validity dates. They concern all our customers and are often linked to commercial events such as sales, French Days, or other special operations. Therefore, it may happen that you receive an offer shortly after placing an order, without it being related to your customer status or your purchase history.
Regarding the Adidas All Blacks sports bag that your cousin supposedly received as a gift, it seems there is a confusion with another brand. At Ruckfield, we do not offer this type of item as a gift.
However, we remain sensitive to your loyalty and your attachment to our brand, which we sincerely appreciate.
The Ruckfield Team.
J
Jean Marc D.
Rating: 1 out of 5
following a purchase from 03/06/2026
Inadequate packaging that does not fit in a standardized box
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Response from Ruckfield
Hello Jean Marc,
Thank you for taking the time to share your experience. We are sorry to learn that the packaging did not meet your expectations. Please feel free to contact us directly so that we can discuss your situation and find a solution together.
The Ruckfield Team.
G
Gerard S.
Rating: 1 out of 5
following a purchase from 27/05/2026
Very good product
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Response from Ruckfield
Hello,
Thank you very much for your positive feedback.
We are delighted that this product meets your satisfaction and meets your expectations. Your opinion is valuable and encourages our teams to continue offering quality products.
We look forward to seeing you again soon on our site.
The Ruckfield Team.
C
Catherine M.
Rating: 2 out of 5
following a purchase from 20/05/2026
The indicated sizes change between a polo, a t-shirt, and a sweater. One has to juggle between size guides that do not reflect the truth. Result: sweater too big, return at 9.59 by post. Really very expensive for an item
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Response from Ruckfield
Hello,
Thank you for taking the time to share your experience. We are sorry that the size information did not allow you to easily find the right size for each of your items and that the received sweater did not suit you.
We also take note of your comment regarding the return cost. Your feedback is valuable and helps us improve our size guides as well as our customers' shopping experience.
The Ruckfield Team.
J
Jack D.
Rating: 1 out of 5
following a purchase from 14/05/2026
the sizes are not real
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Response from Ruckfield
Hello,
Thank you for your feedback. We take note of your comment regarding our sizing. Depending on the models, there may indeed be differences in cut or measurements.
We remain at your disposal to assist you with an exchange or return if necessary.
The Ruckfield Team.
J
Josep Maria N.
Rating: 2 out of 5
following a purchase from 12/05/2026
One of the pants was not the correct size
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Response from Ruckfield
Hello,
Following your feedback, I contacted you directly by email to find a solution regarding the pants that did not match the expected size. I specifically asked you for some photos to analyze the situation, but unfortunately, I never received a response from you.
Our customer service is of course at your disposal. Please do not hesitate to get back to us by email or phone so that we can study your request and provide you with an appropriate solution.
The Ruckfield Team.
E
Eric C.
Rating: 3 out of 5
following a purchase from 10/05/2026
It’s a shame there is so little stock, so we are left wanting unable to order.
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Response from Ruckfield
Hello,
Thank you for your feedback. Our products sometimes experience high demand and certain sizes or references may quickly be out of stock.
We do our best to restock our collections as quickly as possible and hope to satisfy you on your next order.
The Ruckfield Team.
C
Cindy V.
Rating: 3 out of 5
following a purchase from 02/05/2026
2 orders made in the month 2 times the seams were either pulled or a thread was unraveled a bit disappointed given the price of the items.
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Response from Ruckfield
Hello,
Following your email, I contacted you but unfortunately never received a response from you.
We are sincerely sorry for this inconvenience regarding the seams of your items. Don’t hesitate to get back to us if needed, we remain at your disposal to find a solution.
The Ruckfield Team.
A
Alain C.
Rating: 3 out of 5
following a purchase from 08/05/2026
I ordered 1 polo and 2 t-shirts, I am surprised by the difference in quality of the latter. The price is not justified.
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Response from Ruckfield
Hello, we thank you for your feedback and are sincerely sorry for your disappointment regarding the t-shirts received. Our teams work daily to offer products at the best quality level, and we take your feedback very seriously. We invite you to contact us privately to discuss your experience and provide you with an appropriate response.
The Ruckfield Team.
S
Stéphane M.
Rating: 3 out of 5
following a purchase from 09/05/2026
Hello. I place several orders on the site, always ordering in 3XL, always impeccable, and my last order, the 2 polos are way too small, yet in 3XL as well.
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Response from Ruckfield
Hello, we thank you for your trust over your orders. We regret that the polos received this time do not match the usual fit of our products in 3XL. Your feedback is important to us, and we invite you to contact our customer service so that we can assist you.
The Ruckfield Team.
A
Alain B.
Rating: 1 out of 5
following a purchase from 25/04/2026
Regular customer, this is my last order. Return of items that do not fit me, at my expense, which is 9.30 euros. Problem of ambiguity around shirt sizes, return to Shilton.
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Response from Ruckfield
Hello Sir,
We are sorry to hear about your disappointment regarding your last order and the return fees incurred.
We also take note of your comment regarding the lack of clarity around shirt sizes. Your feedback is valuable and helps us continuously improve our products and size information.
Please do not hesitate to contact the customer service of the site, our team is here to listen to you and available to assist you and find a solution suitable for your situation.
The Ruckfield team.
D
David B.
Rating: 1 out of 5
following a purchase from 14/04/2026
I have not received my package nor have I been contacted by the carrier following my alert.
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Response from Ruckfield
Hello Mr. BLEUZEL,
Following your feedback regarding the non-receipt of your package and the absence of a response from the carrier despite your alert, we have taken the time to address the issue together.
We confirm that the refund for your lost order has indeed been processed.
Thank you for your understanding and we remain at your disposal if needed.
The Ruckfield Team.
J
Jean-Paul M.
Rating: 3 out of 5
following a purchase from 22/04/2026
Item well packaged, well delivered, but too small, bought on sale.
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Response from Ruckfield
Hello Mr. MARRO,
Thank you very much for your feedback, we are delighted that the delivery and packaging met your satisfaction.
However, we are sorry to hear that the item is too small. Please do not hesitate to contact our after-sales service: Bénédicte and Eva will be happy to assist you in finding a solution.
The Ruckfield Team.
H
Henri M.
Rating: 3 out of 5
following a purchase from 20/04/2026
I really like the colors
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Response from Ruckfield
Hello,
Thank you very much for your feedback! We are delighted that you like the colors.
See you very soon,
The Ruckfield Team.
O
Olivier R.
Rating: 2 out of 5
following a purchase from 15/04/2026
Paid return
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback.
We take note of your comments, which are valuable and help us continuously improve our services.
We remain at your disposal and hope to have the opportunity to better satisfy you during your next experience.
The Ruckfield team.
M
Michelle L.
Rating: 2 out of 5
following a purchase from 14/04/2026
I ordered a shirt that was very nice but too big for my husband, so we returned it and requested a smaller size, and for now, no news about the shipment of the other one knowing that it is for a wedding on May 9.
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Response from Ruckfield
Hello Madam,
After checking, we attempted to contact you several times without a response from you. Your exchange order has been shipped and delivered on May 2.
We hope the new size suits you. For any questions, our after-sales service remains at your disposal.
The Ruckfield Team.
V
Valentin B.
Rating: 3 out of 5
following a purchase from 14/04/2026
The photos are beautiful on the site. The t-shirts and shirts have a very fine fabric. Quite disappointed with my order in the end.
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Response from Ruckfield
Hello Mr. BIBAUD,
Thank you very much for your valuable feedback, it is very important to us.
We are sorry to learn that the items do not fully meet your expectations.
If you wish, please do not hesitate to contact our customer service who can assist you with your return process.
We remain at your disposal and hope to satisfy you with your next order.
The Ruckfield Team
J
Jean-Claude C.
Rating: 2 out of 5
following a purchase from 13/04/2026
Exorbitant shipping costs for an exchange of 40.00
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Response from Ruckfield
Hello Mr. Curty,
We are sorry to hear that the return fees seem high to you. In your case, being in Switzerland, the return costs can indeed be higher due to international shipping fees and customs formalities, which are beyond our control.
Your feedback is valuable and we take it into account to continuously improve our service.
We hope to have the opportunity to fully satisfy you during your next experience.
The Ruckfield Team
I
Isabelle S.
Rating: 2 out of 5
following a purchase from 08/04/2026
The watch strap is too small. Surprising for a rugby brand. And the watch is sold without a battery
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Response from Ruckfield
Hello Isabelle,
Thank you for taking the time to share your feedback. We are sorry to learn that the watch strap does not meet your expectations and that the absence of a battery surprised you. We take your comments very seriously and will ensure to improve our products. Your satisfaction is our priority, and we hope to offer you a better experience in the future.
Best regards,
The Ruckfield Team
A
Anne Sophie M.
Rating: 3 out of 5
following a purchase from 08/04/2026
I feel that the quality has decreased for some time.
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Response from Ruckfield
Hello Anne Sophie,
Thank you for your feedback and for taking the time to share your opinion. We are sorry to learn that you have noticed a decrease in quality. Your feedback is valuable and will help us improve our products. Please feel free to share any specific suggestions or comments.
We hope to satisfy you during your next visits.
Best regards,
The Ruckfield Team
N
Nicolas G.
Rating: 2 out of 5
following a purchase from 12/04/2026
Hello, Three. Shirts ordered in three different sizes. Quality not up to par. Nice design. Price too high for the quality, it's not Eden Park.
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Response from Ruckfield
Hello Nicolas,
Thank you for taking the time to share your impressions. We are sorry to learn that our product did not meet your expectations. Your feedback is valuable and will help us improve our offering. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Ruckfield team
E
Elie G.
Rating: 3 out of 5
following a purchase from 03/04/2026
Quality of one of the polos declining
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Response from Ruckfield
Hello Elie,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of one of our polos did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your experience in more detail. We hope to fully satisfy you during your next visits.
Best regards,
The Ruckfield team.
R
Rene L.
Rating: 3 out of 5
following a purchase from 07/04/2026
Actual color different from the photo rendering
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Response from Ruckfield
Hello Sir,
Thank you for your feedback. Colors can sometimes slightly vary depending on the lighting during the shot as well as the screen settings. However, we do our best to be as faithful to reality as possible.
If needed, do not hesitate to contact our after-sales service: Eva and Bénédicte will be happy to assist you, especially if you wish to proceed with an exchange.
See you soon on our site!
The Ruckfield Team
M
Moglia D.
Rating: 2 out of 5
following a purchase from 31/03/2026
To be satisfied, I would need to have received it.
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Response from Ruckfield
Dear customer, following our phone conversation, we realized that you had indeed received your order and that the comment did not concern us, and especially that you were delighted with your purchase. Best regards, the Ruckfield Team.
A
Alexandra O.
Rating: 3 out of 5
following a purchase from 18/02/2026
Contacted for a return, I never heard back....
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Response from Ruckfield
Hello Madam, following our phone conversation, I am able to tell you that we have never received your request, which is why we have not responded to you. We remain at your disposal for any other requests. Best regards, the Ruckfield Team.
A
Anthony V.
Rating: 2 out of 5
following a purchase from 03/02/2026
I am a big fan of the brand... I continue to buy but I find that the quality is not up to par... the clothes easily deform in the wash or in the dryer! I am willing to spend a bit more in terms of budget, but I would prefer to have better quality clothing. Best regards,
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Response from Ruckfield
Hello Anthony,
A big thank you for your loyalty and for your attachment to our brand.
We are sincerely sorry to learn that the quality of some items does not fully satisfy you, especially after washing. This does not meet the standards we set for ourselves.
We draw your attention to the importance of carefully following the washing instructions indicated on the labels of our products. Moreover, the use of a dryer is not recommended for Ruckfield items, in order to best preserve their fit and quality over time.
Your feedback remains very valuable, and we take it into account with the utmost attention.
If some items have defects, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.
We thank you for your trust and honesty.
Best regards,
The Ruckfield Team
P
Philippe M.
Rating: 3 out of 5
following a purchase from 25/02/2026
Very good quality, too bad the sizes do not match, it's really a shame. I really like blue and pink...
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Response from Ruckfield
Hello Philippe,
Thank you very much for your feedback.
We are delighted that you like the quality of our products. However, we are sorry that the sizes do not meet your expectations, and we understand that this can be disappointing.
We advise you to consult our size guide for each item. And if needed, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you in finding the most suitable size.
Thank you for your trust and your loyalty to our brand.
See you very soon!
The Ruckfield Team
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