Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.
Good service, good range. Good quality but quite expensive
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Response from Ruckfield
Hello Andrew,
We sincerely thank you for your feedback and for your trust in our store. We are delighted that our service and the quality of our products have satisfied you, and we hope to see you soon among us to discover our new products.
The Ruckfield Team.
C
Crepin L.
Rating: 1 out of 5
following a purchase from 06/07/2026
Fast delivery Sizes ok
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Response from Ruckfield
Hello,
Thank you very much for your feedback! We are delighted to hear that the delivery was fast and that the sizes suit you perfectly.
We look forward to seeing you soon in our online store!
The Ruckfield Team.
G
Gerard G.
Rating: 4 out of 5
following a purchase from 05/07/2026
Satisfied with the delay and the product
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Response from Ruckfield
Hello Gérard,
We warmly thank you for your positive review. We are delighted to hear that you are satisfied with the delivery time and your product. We hope to see you again soon in our online store.
Best regards,
The Ruckfield store team
Y
Yann D.
Rating: 4 out of 5
following a purchase from 04/07/2026
It's my partner's favorite brand and the clothes are of very good quality. The only downside is the return at our expense... Otherwise, I would have given 5 stars
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Response from Ruckfield
Hello Yann,
We sincerely thank you for your feedback and for your loyalty to our brand. We are delighted that you appreciate the quality of our clothing. We hope to see you very soon in our online store for new discoveries.
The Ruckfield Team.
J
Jean F.
Rating: 2 out of 5
following a purchase from 05/07/2026
The return is very complicated and expensive. Too bad
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that you found the return procedure complicated and costly. We take your comment into account and will forward it to the relevant department to explore possibilities for simplifying these processes.
Moreover, our customer service remains at your disposal to assist you. If needed, we can also manage the entire return procedure directly by phone to make things easier for you.
We thank you for your feedback, which helps us improve our services.
The Ruckfield Team.
F
Frédéric H.
Rating: 4 out of 5
following a purchase from 28/06/2026
Quality products and always on-time delivery. Customer service is attentive and very responsive. Thank you to them. Be careful with certain product sizes that may be more or less fitted.
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Response from Ruckfield
Hello Frédéric,
Thank you very much for your warm feedback and your trust! We are delighted to hear that you appreciate the quality of our products and our service. We take note of your comment regarding the sizes and will make sure to continue improving our offerings.
The Ruckfield Team.
F
Francois P.
Rating: 4 out of 5
following a purchase from 02/07/2026
Product side all ok but delivery catastrophic. Post office pick up broken, had to go to the post office at very limited hours, refusal to recognize the digital identity of the State as validated, in short, a hassle and postal services that think they are in another world
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Response from Ruckfield
Hello François,
We sincerely thank you for your positive feedback regarding our products. We are sorry to hear about the inconveniences encountered with the delivery and hope that this will not prevent you from coming back to us in the future. Your satisfaction is important to us and we will be happy to welcome you again.
The Ruckfield Team.
V
Virginie B.
Rating: 4 out of 5
following a purchase from 03/07/2026
Perfect
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Response from Ruckfield
Hello Virginie,
A big thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience at Ruckfield. Your satisfaction is our greatest reward.
The Ruckfield Team.
L
Laurent V.
Rating: 4 out of 5
following a purchase from 01/07/2026
Hello, I bought several t-shirts and the sizes vary a lot! Regards
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Response from Ruckfield
Hello Laurent,
Thank you very much for your feedback and your trust! We are delighted that you found t-shirts to your liking. We take note of your comments regarding the sizes and hope to see you again soon for new discoveries.
The Ruckfield Team.
P
Pierre N.
Rating: 4 out of 5
following a purchase from 01/07/2026
Package delivered within the specified deadlines, in accordance with the order.
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Response from Ruckfield
Hello Pierre,
We sincerely thank you for your positive feedback and are delighted to learn that your order was delivered on time and met your expectations. We hope to see you soon in our online store!
The Ruckfield Team.
S
Stéphan P.
Rating: 1 out of 5
following a purchase from 01/07/2026
The size of a product that I order in 4xl, my size, which corresponds to 6xl. Simply because marked oversize but not everyone masters English. Product unpacked, tags removed because it is indeed my size, but once on me I have a very long bathrobe, I am swimming in it. Contact with customer service who doesn't want to know anything, because I removed the tags, knowing that if I had returned the product the shipping costs were on me. No commercial gesture. I am simply told that I should have read the product description. Simply good to buy and pay. Very disappointed.
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Response from Ruckfield
Hello Sir,
We have already had the opportunity to speak by phone regarding this order.
The term "Oversize" is indeed indicated in the title of the item. We understand that this English term may not be familiar to all our customers. That is why we have also specified several times in the product description the mention "Attention: loose fit".
Furthermore, the specific size guide for this item indicates more generous dimensions than those of our classic models, which allows for a better appreciation of the volume of the cut before purchase.
As we explained to you, we are unfortunately unable to take back an item whose tags have been removed, in accordance with our return conditions.
However, in order to take your disappointment into account, we have granted you a promotional code as a commercial gesture for the inconveniences encountered.
We remain at your disposal and hope to have the opportunity to provide you with complete satisfaction on your next order.
The Ruckfield Team.
D
Daniel C.
Rating: 4 out of 5
following a purchase from 28/06/2026
Hello, on the shirt "French" there are glue marks from the fabric strip glued to the collar. Smudge mark on the collar.
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Response from Ruckfield
Hello Daniel,
Thank you very much for your feedback and your rating! We are delighted that you appreciated the "French" shirt, even though we are sorry to hear that there were some imperfections. Your comment is valuable to us, and we will ensure to improve our quality controls.
The Ruckfield Team.
P
Pascal M.
Rating: 4 out of 5
following a purchase from 29/06/2026
The items ordered on the site arrived within the expected time. For one of the items, a t-shirt, what seemed to me a defect is actually intentional but the description does not specifically mention it, hence one star less.
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Response from Ruckfield
Hello Pascal,
Thank you for your positive feedback and we are delighted to hear that your items arrived on time. We take note of your comment regarding the t-shirt and will ensure to improve our descriptions for more clarity in the future.
The Ruckfield Team.
B
Bruas E.
Rating: 4 out of 5
following a purchase from 28/06/2026
Product conforms to the ordered items
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Response from Ruckfield
Hello Mr. Bruas,
We sincerely thank you for your positive feedback and are delighted to learn that our items met your expectations. Your satisfaction is our priority, and we would be happy to welcome you again to our store.
Best regards,
The Ruckfield team
A
Alain S.
Rating: 4 out of 5
following a purchase from 26/06/2026
easy to use
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Response from Ruckfield
Hello Alain,
We sincerely thank you for your feedback. We are delighted that you found our store easy to use and hope to see you again very soon for new experiences.
The Ruckfield Team.
B
Bruno F.
Rating: 4 out of 5
following a purchase from 27/06/2026
Fast delivery and products in line with my choices
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Response from Ruckfield
Hello Bruno,
We sincerely thank you for your positive feedback. We are delighted that the delivery and the products met your expectations. We hope to see you very soon in our online store.
The Ruckfield Team.
W
William M.
Rating: 4 out of 5
following a purchase from 25/06/2026
Sizing is tough for me. Medium is too small and large seems too big.
S
Stéphanie L.
Rating: 4 out of 5
following a purchase from 26/06/2026
Easy to use
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Response from Ruckfield
Hello Stéphanie,
Thank you very much for your positive feedback! We are delighted to hear that our site is easy to use. We hope to see you again soon for more pleasant experiences.
The Ruckfield Team.
O
Olivier C.
Rating: 4 out of 5
following a purchase from 24/06/2026
very good
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Response from Ruckfield
Hello Olivier,
We sincerely thank you for your positive feedback and for taking the time to share your experience. We are delighted that you liked our products and hope to see you soon in our store.
The Ruckfield Team.
M
Michael D.
Rating: 2 out of 5
following a purchase from 24/06/2026
Disappointed with the purchased products, advertised in straight cut, they are actually tapered at the waist so a bit slim which gives an unpleasant feeling...
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Response from Ruckfield
Hello Michael,
We are sincerely sorry to hear that our products did not meet your satisfaction. Your feedback is important to us, and we invite you to contact us privately to discuss your experience and find a solution together.
The Ruckfield Team.
P
Pascal O.
Rating: 4 out of 5
following a purchase from 24/06/2026
The products are of good quality, the site is nice. It just lacks sizes in too many products.
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Response from Ruckfield
Hello Pascal,
We sincerely thank you for your positive feedback regarding the quality of our products and the experience on our site. We take note of your comment about the sizes and will continue to work to improve our offer.
The Ruckfield Team.
G
Gerard V.
Rating: 4 out of 5
following a purchase from 24/06/2026
Completely satisfied with the choice of products and delivery times
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Response from Ruckfield
Hello Gérard,
We warmly thank you for your positive review and are delighted that you are satisfied with our choice of products as well as our delivery times. Your satisfaction is our priority, and we would be happy to welcome you again to our online store.
The Ruckfield Team.
J
Jean Francois R.
Rating: 1 out of 5
following a purchase from 20/06/2026
Very happy
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Response from Ruckfield
Hello Sir,
Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your order.
Looking forward to seeing you again on our site.
The Ruckfield Team.
M
Marc D.
Rating: 2 out of 5
following a purchase from 19/06/2026
Disappointed with the quality of the t-shirt. I find that the photo showcasing the product is not accurate.
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Response from Ruckfield
Hello Marc,
We are sincerely sorry to learn that the quality of your t-shirt does not meet your expectations and that the photo does not reflect the product. We invite you to contact us privately to discuss your experience and find a solution that suits you.
The Ruckfield Team.
J
Jean-Paul T.
Rating: 4 out of 5
following a purchase from 17/06/2026
Very beautiful quality articles that are original and innovative
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Response from Ruckfield
Hello Jean-Paul,
We sincerely thank you for your warm feedback. We are delighted that our items please you and that they meet your expectations in terms of quality and originality. We hope to see you very soon in our online store.
The Ruckfield Team.
J
Jean François L.
Rating: 4 out of 5
following a purchase from 18/06/2026
nickel
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Response from Ruckfield
Hello Jean François,
We warmly thank you for your positive review! We are delighted that your experience met your expectations and we hope to see you very soon in our store.
The Ruckfield Team.
S
Sylvie R.
Rating: 1 out of 5
following a purchase from 13/06/2026
Returns are at the customer's expense. You are the only supplier on the internet that I use that charges for returns. Because of this, I will not place any more orders.
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Response from Ruckfield
Hello,
We are sorry to hear that our return policy did not meet your satisfaction. Indeed, as stated in our terms of sale, return costs are the responsibility of the customer, except in cases of our error or defective products. We understand that this may be a hindrance and take your comment into consideration. We thank you nonetheless for taking the time to share your opinion and hope to have the opportunity to satisfy you again.
The Ruckfield Team.
M
Marie Laure G.
Rating: 2 out of 5
following a purchase from 14/06/2026
Perfect, I recommend this brand
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Response from Ruckfield
Thank you very much for your feedback! We are delighted that you are satisfied with your experience. Your recommendation is the greatest reward. See you soon at Ruckfield!
J
Jean Marc A.
Rating: 4 out of 5
following a purchase from 06/06/2026
Well appreciated order
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Response from Ruckfield
Hello Jean Marc,
We thank you for your positive feedback and are delighted to hear that you liked your order. Your satisfaction is our priority, and it encourages us to continue improving our services.
Best regards,
The Ruckfield team
P
Penelope B.
Rating: 1 out of 5
following a purchase from 11/06/2026
Package not received, probably lost. It was a Father's Day gift that was supposed to arrive on June 15.....The Post Office is unable to give me any information. Change the carrier! I will request a refund for this item
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Response from Ruckfield
Hello Madam, your order was blocked on a platform, we have arranged together for you to have your package redelivered, the second shipment which you have indeed received. Customer service handled, problem resolved for the client.
C
Chrisitane C.
Rating: 4 out of 5
following a purchase from 10/06/2026
Very pleasant welcome, I communicated by phone with a lady for an exchange of items.
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Response from Ruckfield
Hello Christiane,
We warmly thank you for your positive feedback. It is a pleasure to know that our team was able to welcome and assist you in your process. We hope to see you soon on our online store!
The Ruckfield Team.
Z
Zoubir E.
Rating: 2 out of 5
following a purchase from 12/06/2026
Unable to zoom in on the items. The site is slow and there is a lot of latency. When I go back, the page bugs and starts jumping and flashing in all directions. At the time of payment, it takes a long time to reach the credit card step. Moreover, the items were still in my cart, then a message indicated that they were no longer available. However, the next day, when I returned to the site, the item was available again. I could have bought it. I had to place another order to get it. The inventory management system is really not up to par.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your experience, and we sincerely apologize for the difficulties encountered while navigating our site.
We fully understand your frustration regarding the slowness, display issues, and the delays experienced during checkout. Our teams are continuously working to improve the site's performance to provide a smoother experience for all our customers.
Regarding the availability of items, our stock is updated in real-time based on orders, cancellations, and potential returns. Therefore, it can happen that a temporarily unavailable product becomes available again later. However, we understand that this situation may have caused confusion, and we regret the inconveniences caused.
Thank you for your feedback, which helps us identify areas for improvement.
The Ruckfield Team.
M
Martine M.
Rating: 1 out of 5
following a purchase from 10/06/2026
Products conform to my expectations and of quality. Very fast shipping.
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Response from Ruckfield
Hello Martine,
Thank you for your review and we are delighted to learn that our products meet your expectations.
See you very soon.
The Ruckfield Team.
J
Jean-François L.
Rating: 4 out of 5
following a purchase from 10/06/2026
Everything was fine
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Response from Ruckfield
Hello Jean-François,
We sincerely thank you for your positive feedback. We are delighted that you had a good experience with us and hope to have the pleasure of seeing you again soon in our store.
The Ruckfield Team.
T
Thierry V.
Rating: 1 out of 5
following a purchase from 08/06/2026
I ordered a balloon with personalized writing, it arrived with the wrong writing, the second one was offered to me due to the mistake, except that the second one no longer had the same writing (smaller) and also had a comma.
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Response from Ruckfield
Hello,
I am sincerely sorry to learn that the personalized balloon did not meet your expectations.
As you indicated, a first mistake occurred during the customization. We immediately proceeded to send a new balloon to correct this error. However, I regret that this second customization did not fully satisfy you, particularly due to the size of the writing and the presence of a comma.
I completely understand your disappointment and offer our sincerest apologies for these inconveniences. Your feedback is valuable and will be forwarded to our workshop to prevent this type of situation from happening again.
Thank you for taking the time to share your experience, and we remain at your disposal if you wish to discuss this further.
The Ruckfield Team.
P
Pascal B.
Rating: 4 out of 5
following a purchase from 05/06/2026
Well, but everything doesn't fit the same
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Response from Ruckfield
Hello Pascal,
Thank you very much for your feedback. We are delighted that you enjoyed your experience, and we take note of your comment regarding the size. Your satisfaction is precious to us and we hope to see you again soon in our online store.
The Ruckfield Team.
A
Aldo B.
Rating: 4 out of 5
following a purchase from 07/06/2026
The colors are not always the same as on the site
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Response from Ruckfield
Hello,
Thank you for your feedback and we are pleased to hear that you are very satisfied with your experience. We take your comments regarding the colors into account and will do our best to improve this presentation.
The Ruckfield Team.
F
Francois C.
Rating: 2 out of 5
following a purchase from 03/06/2026
I am disappointed with the loyalty program you offer to your best customers. Every time I place an order, the next day I receive enticing offers to benefit from this or that advantage which I don't necessarily see the value in. On the other hand, I have a cousin who placed a single order for a polo last month and received an Adidas All Blacks sports bag as a gift! It's up to you to judge. It's not very fair for a loyal consumer like me. Best regards.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feelings with us.
Our promotional operations are generally national campaigns that are set up for specific periods and have limited validity dates. They concern all our customers and are often linked to commercial events such as sales, French Days, or other special operations. Therefore, it may happen that you receive an offer shortly after placing an order, without it being related to your customer status or your purchase history.
Regarding the Adidas All Blacks sports bag that your cousin supposedly received as a gift, it seems there is a confusion with another brand. At Ruckfield, we do not offer this type of item as a gift.
However, we remain sensitive to your loyalty and your attachment to our brand, which we sincerely appreciate.
The Ruckfield Team.
L
Laurence C.
Rating: 4 out of 5
following a purchase from 02/06/2026
The ball itself is beautiful, the tee is nice too, but a gift box wouldn't have been too much.
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Response from Ruckfield
Hello Laurence,
Thank you very much for your warm feedback! We are delighted that you appreciate the balloon and the tee. Your suggestion regarding the gift box is very relevant and we will note it for the future.
The Ruckfield Team.
J
Jean Marc D.
Rating: 1 out of 5
following a purchase from 03/06/2026
Inadequate packaging that does not fit in a standardized box
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Response from Ruckfield
Hello Jean Marc,
Thank you for taking the time to share your experience. We are sorry to learn that the packaging did not meet your expectations. Please feel free to contact us directly so that we can discuss your situation and find a solution together.
The Ruckfield Team.
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