Customer reviews of Ruckfield

Hello,

We sincerely thank you for your positive feedback. We are delighted that you enjoyed your experience and hope to see you again very soon in our online store.

The Ruckfield Team.

Hello Jean-Christophe,

We sincerely thank you for your feedback and are delighted to learn that you are satisfied with the quality of our clothing. Your feedback is valuable and encourages us to continue offering the best.

The Ruckfield Team.

Hello Ludovic,

Thank you for your feedback and for your trust in our products.

We are delighted to hear that you are satisfied with your items. However, we fully understand your disappointment regarding the return fees related to the size issue.

According to our sales conditions, return fees are the responsibility of the customer when it comes to an exchange or a return for personal convenience. We understand that this practice may differ from that of other brands.

We remain at your disposal to assist you as best as we can in your procedures and to answer all your questions.

The Ruckfield Team.

Hello Stephan,

We sincerely thank you for your positive feedback. We are delighted to learn that your experience with Ruckfield met your expectations.

The Ruckfield Team.

Hello Olivier,

Thank you for your positive feedback on Ruckfield! We are delighted to hear that you are satisfied with your overall experience. If you have any suggestions to improve our services, please feel free to share them with us. Your feedback is valuable to us.

Best regards,
The Ruckfield team

Hello Jean Michel,

Thank you for taking the time to share your opinion.

We want to reassure you: refunds are completely possible. To do this, simply contact our customer service by email or phone to let us know about your return request. We will then be able to assist you in the process and find the solution that best suits your situation.

Do not hesitate to get back to us, we remain at your disposal.

The Ruckfield team.

Hello,

Thank you very much for your positive feedback.

We are delighted that this product meets your satisfaction and meets your expectations. Your opinion is valuable and encourages our teams to continue offering quality products.

We look forward to seeing you again soon on our site.

The Ruckfield Team.

We sincerely thank you for your positive feedback regarding the quality of our clothing and the speed of our shipments. We take your comment about the availability of sizes, especially the 6XL, into account, and we will consider your suggestions to improve our offer. Your satisfaction is our priority, and we hope to see you again soon on our site.

Hello Mathieu,

Thank you for your feedback. We are delighted to hear that you were pleased with the products you ordered. We also appreciate your comments regarding our return policy. We understand that the process was not as clear as it should have been, and we are glad that our customer service team was able to assist you and provide a satisfactory solution. Your feedback helps us improve our communication and customer experience.

The Ruckfield Team.

Hello Jérôme,

Thank you very much for your feedback!

We are delighted that the appearance and quality of your item have pleased you. We pay particular attention to the selection of our materials and the making of our products so that they retain their qualities over time.

We hope it will bring you complete satisfaction for many years to come. We look forward to seeing you again soon at Ruckfield!

The Ruckfield Team.

Hello,

Thank you for taking the time to share your experience. We are sorry that the size information did not allow you to easily find the right size for each of your items and that the received sweater did not suit you.

We also take note of your comment regarding the return cost. Your feedback is valuable and helps us improve our size guides as well as our customers' shopping experience.

The Ruckfield Team.

Hello Daniel,

You can reply:

Thank you very much for your feedback!

We are delighted to hear that you appreciate the fit of your polo as well as its colors.

Thank you also for taking the time to share your comment regarding the label. Your feedback is valuable and we pass it on to our teams to continuously improve the comfort of our products.

Looking forward to seeing you again soon at Ruckfield!

The Ruckfield Team.

Hello,

Thank you for your feedback. We take note of your comment regarding our sizing. Depending on the models, there may indeed be differences in cut or measurements.

We remain at your disposal to assist you with an exchange or return if necessary.

The Ruckfield Team.

Hello Mathieu,

Thank you very much for your positive feedback! We are delighted that you appreciate our selection. Don't hesitate to come back and see us, we always have new items to discover.

The Ruckfield Team.

Hello,

Following your feedback, I contacted you directly by email to find a solution regarding the pants that did not match the expected size. I specifically asked you for some photos to analyze the situation, but unfortunately, I never received a response from you.

Our customer service is of course at your disposal. Please do not hesitate to get back to us by email or phone so that we can study your request and provide you with an appropriate solution.

The Ruckfield Team.

Hello Jim,

We are delighted that the quality of our products pleases you and that the sizes meet your expectations. At Ruckfield, we place great importance on offering comfortable and suitable cuts.

Looking forward to seeing you again soon.

The Ruckfield Team.

Hello Jean-Louis,

Thank you for taking the time to leave a review on our Ruckfield site. We are delighted to hear that you are satisfied with your experience. If you have any suggestions or comments to further improve our services, please feel free to let us know. See you very soon!

The Ruckfield Team.

Hello Franck,

We warmly thank you for your review and your rating of 4 out of 5. We are delighted to learn that you appreciate the jacket. Your satisfaction is our priority, and we hope to see you again soon on our site. Please do not hesitate to share your suggestions to further improve your experience!

Best regards,
The Ruckfield team

Hello Sir,

We are sorry to hear about your disappointment regarding your last order and the return fees incurred.

We also take note of your comment regarding the lack of clarity around shirt sizes. Your feedback is valuable and helps us continuously improve our products and size information.

Please do not hesitate to contact the customer service of the site, our team is here to listen to you and available to assist you and find a solution suitable for your situation.

The Ruckfield team.

Hello Mr. BLEUZEL,

Following your feedback regarding the non-receipt of your package and the absence of a response from the carrier despite your alert, we have taken the time to address the issue together.

We confirm that the refund for your lost order has indeed been processed.

Thank you for your understanding and we remain at your disposal if needed.

The Ruckfield Team.

Dear Olivia,

Thank you very much for your feedback. We are delighted that the quality and size suit you! We take your comment regarding the price into account, your opinion is valuable to us. Happy that you like your purchase!

The Ruckfield Team

Hello Roland,

We sincerely thank you for your positive feedback on our Ruckfield site. Your satisfaction is our priority, and we are glad to know that you had a good experience. Please feel free to share your suggestions for further improvement.

The Ruckfield Team

Hello,

Thank you for taking the time to share your feedback.

We take note of your comments, which are valuable and help us continuously improve our services.

We remain at your disposal and hope to have the opportunity to better satisfy you during your next experience.

The Ruckfield team.

Hello Olivier and Murielle,

Thank you for your feedback. We are sincerely sorry that the received item did not meet your expectations.

However, we are pleased to have been able to provide you with a solution quickly and that our customer service was able to meet your needs.

Your satisfaction remains our priority, and we hope to have the pleasure of fully satisfying you on your next order.

The Ruckfield Team.

Hello,


Thank you for your message! We are very pleased to know that you appreciate the quality and originality of our pieces. See you soon!

The Ruckfield Team

Hello Madam,

After checking, we attempted to contact you several times without a response from you. Your exchange order has been shipped and delivered on May 2.

We hope the new size suits you. For any questions, our after-sales service remains at your disposal.

The Ruckfield Team.

Hello Jean Christophe,

Thank you very much for your message! Meeting our deadlines is a priority for us, so your feedback is particularly pleasing.

The Ruckfield Team

Dear Jean Luc,

Thank you for your feedback and for your comment. We are delighted that you like the promotions. We are taking your feedback regarding the sizes into account and are doing our best to expand the availability. See you very soon!

The Ruckfield Team

Hello Mr. Curty,

We are sorry to hear that the return fees seem high to you. In your case, being in Switzerland, the return costs can indeed be higher due to international shipping fees and customs formalities, which are beyond our control.

Your feedback is valuable and we take it into account to continuously improve our service.

We hope to have the opportunity to fully satisfy you during your next experience.

The Ruckfield Team

Hello Isabelle,

Thank you for taking the time to share your feedback. We are sorry to learn that the watch strap does not meet your expectations and that the absence of a battery surprised you. We take your comments very seriously and will ensure to improve our products. Your satisfaction is our priority, and we hope to offer you a better experience in the future.

Best regards,
The Ruckfield Team

Hello Frederick,

We thank you for your review and are delighted that you appreciated our Ruckfield site. We take your comment regarding return fees into account, and we will not fail to examine it in order to improve our customers' experience. Please feel free to reach out to us if you have any other suggestions.

The Ruckfield Team

Hello Liliane,

Thank you for your review and your 4/5 rating! We are glad that the item suits you. We take your comment regarding the thickness of the material into account and will consider it for our future collections. Your satisfaction is important to us.

Best regards,
The Ruckfield Team

Hello Nicolas,

Thank you for taking the time to share your impressions. We are sorry to learn that our product did not meet your expectations. Your feedback is valuable and will help us improve our offering. Please do not hesitate to contact us for any questions or assistance.

Best regards,
The Ruckfield team

Hello Edouard,

We sincerely thank you for your feedback and for the rating of 4/5. We are delighted to hear that you appreciated your interaction with our customer service as well as the tracking of your package. Your satisfaction is our priority, and we will continue to do our best to provide you with quality service.

See you soon at Ruckfield!

Hello Géraldine,

We sincerely thank you for your feedback and are delighted to hear that you are satisfied with the quality of our products. Your input is very valuable and motivates us to continue improving our range. Please feel free to reach out to us for any other questions or needs.

Best regards,
The Ruckfield team

Hello Alain,

Thank you very much for your feedback and your rating of 4/5! We are delighted that you appreciate the quality of our products. We understand that our prices may seem high, but we strive to offer good value for money throughout the year thanks to our various offers ... Black Friday, Christmas, winter and summer sales, Valentine's Day, French Days, clearance offers, Father's Day, as well as the loyalty program ...
We are constantly working to improve our offer to best meet the expectations of all our customers. Your feedback is valuable to us and motivates us to continue improving our offer.

See you soon at Ruckfield!

Best regards,
The Ruckfield team

Hello Alison,

We sincerely thank you for your message and for taking the time to share your experience. We are pleased to read that the navigation on our site, the quality of our products, and the speed of shipping have satisfied you.

We also thank you for your feedback regarding our return procedure. This is valuable and allows us to continuously improve our services. Currently, our customers are only autonomous for size exchanges directly via their account. For any other request, including refunds, it is necessary to go through our After-Sales Service, which handles the return request.

Our team remains at your disposal, whether by phone or email, to assist you in your procedures.

Thank you again for your trust,
The Ruckfield team.

Dear Amélie,

Thank you for your positive feedback on the quality of our clothing. We are sincerely sorry to hear that one of your items was defective. Please do not hesitate to contact our customer service so that we can resolve this issue as quickly as possible.

The Ruckfield team.