Customer reviews of Ruckfield

Hello Jean François,

We warmly thank you for your positive review! We are delighted that your experience met your expectations and we hope to see you very soon in our store.

The Ruckfield Team.

Hello Madam,

Thank you for taking the time to share your opinion.

We understand your comment. Please note that our customers are self-sufficient from their customer account to make a size exchange. For any other request, simply contact us by email or phone. Our customer service is at your disposal to assist you and process your request as quickly as possible.

The Ruckfield Team.

Hello,

We are sorry to hear that our return policy did not meet your satisfaction. Indeed, as stated in our terms of sale, return costs are the responsibility of the customer, except in cases of our error or defective products. We understand that this may be a hindrance and take your comment into consideration. We thank you nonetheless for taking the time to share your opinion and hope to have the opportunity to satisfy you again.

The Ruckfield Team.

Hello Jean Marc,

We thank you for your positive feedback and are delighted to hear that you liked your order. Your satisfaction is our priority, and it encourages us to continue improving our services.

Best regards,
The Ruckfield team

Hello Madam, your order was blocked on a platform, we have arranged together for you to have your package redelivered, the second shipment which you have indeed received. Customer service handled, problem resolved for the client.

Hello Christiane,

We warmly thank you for your positive feedback. It is a pleasure to know that our team was able to welcome and assist you in your process. We hope to see you soon on our online store!

The Ruckfield Team.

Hello,

Thank you for your feedback and for your order. We are delighted that you are satisfied with your purchase.

Regarding shipping costs, we offer delivery via Colissimo Point Relais starting at €3.90, while trying to keep the prices as fair as possible despite the transport costs applied by the carriers.

We nevertheless take your comment into account and thank you for your opinion.

The Ruckfield Team.

Hello Martine,

Thank you for your review and we are delighted to learn that our products meet your expectations.

See you very soon.
The Ruckfield Team.

Hello Jean-François,

We sincerely thank you for your positive feedback. We are delighted that you had a good experience with us and hope to have the pleasure of seeing you again soon in our store.

The Ruckfield Team.

Hello,

I am sincerely sorry to learn that the personalized balloon did not meet your expectations.

As you indicated, a first mistake occurred during the customization. We immediately proceeded to send a new balloon to correct this error. However, I regret that this second customization did not fully satisfy you, particularly due to the size of the writing and the presence of a comma.

I completely understand your disappointment and offer our sincerest apologies for these inconveniences. Your feedback is valuable and will be forwarded to our workshop to prevent this type of situation from happening again.

Thank you for taking the time to share your experience, and we remain at your disposal if you wish to discuss this further.

The Ruckfield Team.

Hello Pascal,

Thank you very much for your feedback. We are delighted that you enjoyed your experience, and we take note of your comment regarding the size. Your satisfaction is precious to us and we hope to see you again soon in our online store.

The Ruckfield Team.

Hello Madam,

We are sincerely sorry for this experience and fully understand your dissatisfaction.

As agreed in our exchanges, we are waiting for the photos of the concerned items in order to analyze the situation and provide you with an appropriate solution as soon as possible.

Customer satisfaction is a priority for us, and we will do everything possible to resolve this issue quickly.

Thank you for your feedback and we remain at your disposal.

The Ruckfield Team.

Hello,

Thank you for your feedback and we are pleased to hear that you are very satisfied with your experience. We take your comments regarding the colors into account and will do our best to improve this presentation.

The Ruckfield Team.

Hello,

Thank you for your loyalty to Ruckfield and for your sincere feedback on our products.

We are delighted to read that you usually appreciate the quality of our collections. However, we are sorry to learn that your beach towel did not fully meet your satisfaction and that it did not meet your quality expectations.

We attach great importance to our customers' feedback, including on our collaborations, and your comment will be passed on to our teams so they can take it into account.

We thank you for taking the time to share your experience and hope to have the opportunity to fully convince you during your next purchase.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your opinion and satisfaction regarding our products.

We also take note of your comment regarding return fees. We fully understand your point of view and know that this solution is currently offered by many brands. Your feedback is valuable and will be passed on to our teams to inform our reflections on the continuous improvement of our services.

We thank you for your trust and hope to continue to satisfy you with your future orders.

The Ruckfield Team.

Hello Laurence,

Thank you very much for your warm feedback! We are delighted that you appreciate the balloon and the tee. Your suggestion regarding the gift box is very relevant and we will note it for the future.

The Ruckfield Team.

Hello Jean Marc,

Thank you for taking the time to share your experience. We are sorry to learn that the packaging did not meet your expectations. Please feel free to contact us directly so that we can discuss your situation and find a solution together.

The Ruckfield Team.

Hello,

We sincerely thank you for your positive feedback. We are delighted that you enjoyed your experience and hope to see you again very soon in our online store.

The Ruckfield Team.

Hello Jean-Christophe,

We sincerely thank you for your feedback and are delighted to learn that you are satisfied with the quality of our clothing. Your feedback is valuable and encourages us to continue offering the best.

The Ruckfield Team.

Hello Ludovic,

Thank you for your feedback and for your trust in our products.

We are delighted to hear that you are satisfied with your items. However, we fully understand your disappointment regarding the return fees related to the size issue.

According to our sales conditions, return fees are the responsibility of the customer when it comes to an exchange or a return for personal convenience. We understand that this practice may differ from that of other brands.

We remain at your disposal to assist you as best as we can in your procedures and to answer all your questions.

The Ruckfield Team.

Hello Stephan,

We sincerely thank you for your positive feedback. We are delighted to learn that your experience with Ruckfield met your expectations.

The Ruckfield Team.

Hello Olivier,

Thank you for your positive feedback on Ruckfield! We are delighted to hear that you are satisfied with your overall experience. If you have any suggestions to improve our services, please feel free to share them with us. Your feedback is valuable to us.

Best regards,
The Ruckfield team

Hello Jean Michel,

Thank you for taking the time to share your opinion.

We want to reassure you: refunds are completely possible. To do this, simply contact our customer service by email or phone to let us know about your return request. We will then be able to assist you in the process and find the solution that best suits your situation.

Do not hesitate to get back to us, we remain at your disposal.

The Ruckfield team.

Hello,

Thank you very much for your positive feedback.

We are delighted that this product meets your satisfaction and meets your expectations. Your opinion is valuable and encourages our teams to continue offering quality products.

We look forward to seeing you again soon on our site.

The Ruckfield Team.

We sincerely thank you for your positive feedback regarding the quality of our clothing and the speed of our shipments. We take your comment about the availability of sizes, especially the 6XL, into account, and we will consider your suggestions to improve our offer. Your satisfaction is our priority, and we hope to see you again soon on our site.

Hello Mathieu,

Thank you for your feedback. We are delighted to hear that you were pleased with the products you ordered. We also appreciate your comments regarding our return policy. We understand that the process was not as clear as it should have been, and we are glad that our customer service team was able to assist you and provide a satisfactory solution. Your feedback helps us improve our communication and customer experience.

The Ruckfield Team.

Hello Jérôme,

Thank you very much for your feedback!

We are delighted that the appearance and quality of your item have pleased you. We pay particular attention to the selection of our materials and the making of our products so that they retain their qualities over time.

We hope it will bring you complete satisfaction for many years to come. We look forward to seeing you again soon at Ruckfield!

The Ruckfield Team.

Hello Daniel,

You can reply:

Thank you very much for your feedback!

We are delighted to hear that you appreciate the fit of your polo as well as its colors.

Thank you also for taking the time to share your comment regarding the label. Your feedback is valuable and we pass it on to our teams to continuously improve the comfort of our products.

Looking forward to seeing you again soon at Ruckfield!

The Ruckfield Team.

Hello,

Thank you for your feedback. We take note of your comment regarding our sizing. Depending on the models, there may indeed be differences in cut or measurements.

We remain at your disposal to assist you with an exchange or return if necessary.

The Ruckfield Team.

Hello Mathieu,

Thank you very much for your positive feedback! We are delighted that you appreciate our selection. Don't hesitate to come back and see us, we always have new items to discover.

The Ruckfield Team.

Hello Jim,

We are delighted that the quality of our products pleases you and that the sizes meet your expectations. At Ruckfield, we place great importance on offering comfortable and suitable cuts.

Looking forward to seeing you again soon.

The Ruckfield Team.

Hello,

Thank you for your feedback. Our products sometimes experience high demand and certain sizes or references may quickly be out of stock.

We do our best to restock our collections as quickly as possible and hope to satisfy you on your next order.

The Ruckfield Team.

Hello,

Following your email, I contacted you but unfortunately never received a response from you.

We are sincerely sorry for this inconvenience regarding the seams of your items. Don’t hesitate to get back to us if needed, we remain at your disposal to find a solution.

The Ruckfield Team.

Hello, we thank you for your feedback and are sincerely sorry for your disappointment regarding the t-shirts received. Our teams work daily to offer products at the best quality level, and we take your feedback very seriously. We invite you to contact us privately to discuss your experience and provide you with an appropriate response.

The Ruckfield Team.

Hello Jean-Louis,

Thank you for taking the time to leave a review on our Ruckfield site. We are delighted to hear that you are satisfied with your experience. If you have any suggestions or comments to further improve our services, please feel free to let us know. See you very soon!

The Ruckfield Team.

Hello, we thank you for your trust over your orders. We regret that the polos received this time do not match the usual fit of our products in 3XL. Your feedback is important to us, and we invite you to contact our customer service so that we can assist you.

The Ruckfield Team.

Hello Franck,

We warmly thank you for your review and your rating of 4 out of 5. We are delighted to learn that you appreciate the jacket. Your satisfaction is our priority, and we hope to see you again soon on our site. Please do not hesitate to share your suggestions to further improve your experience!

Best regards,
The Ruckfield team

Hello Sir,

We are sorry to hear about your disappointment regarding your last order and the return fees incurred.

We also take note of your comment regarding the lack of clarity around shirt sizes. Your feedback is valuable and helps us continuously improve our products and size information.

Please do not hesitate to contact the customer service of the site, our team is here to listen to you and available to assist you and find a solution suitable for your situation.

The Ruckfield team.