Customer reviews of Ruckfield

Hello,

We are sorry for this misunderstanding and understand your disappointment.

As stated in our return policy, return shipping costs are indeed the responsibility of the customer.

However, regarding the refund, you are not obliged to accept a credit note. A refund is entirely possible. You just need to contact our customer service by email or phone to make the request, and we can proceed with the refund according to the payment method concerned.

Do not hesitate to contact us so that we can regularize the situation.

The Ruckfield Team.

Hello,

We are sorry to learn that the quality of our products did not meet your expectations.

We invite you to contact our customer service directly so that we can discuss with you, understand precisely the problem encountered with your items, and see together what solution can be proposed to you.

Please do not hesitate to also send us photos of the concerned products so that we can study the situation as best as possible.

The Ruckfield team

Hello Fabienne,

We are sincerely sorry to hear that the item received did not meet your expectations and the photo presented. We completely understand your disappointment, especially for a special occasion like a birthday.

We invite you to contact us privately so that we can discuss a solution together.

The Ruckfield Team.

Thank you very much for your feedback! Your satisfaction is our greatest reward and we will not fail to share your compliments with the entire team. We look forward to welcoming you again very soon!

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback.

We are sorry to learn that you found the return procedure complicated and costly. We take your comment into account and will forward it to the relevant department to explore possibilities for simplifying these processes.

Moreover, our customer service remains at your disposal to assist you. If needed, we can also manage the entire return procedure directly by phone to make things easier for you.

We thank you for your feedback, which helps us improve our services.

The Ruckfield Team.

Hello Michael,

We are sincerely sorry to hear that our products did not meet your satisfaction. Your feedback is important to us, and we invite you to contact us privately to discuss your experience and find a solution together.

The Ruckfield Team.

Hello Marc,

We are sincerely sorry to learn that the quality of your t-shirt does not meet your expectations and that the photo does not reflect the product. We invite you to contact us privately to discuss your experience and find a solution that suits you.

The Ruckfield Team.

Thank you very much for your feedback! We are delighted that you are satisfied with your experience. Your recommendation is the greatest reward. See you soon at Ruckfield!

Hello,

Thank you for taking the time to share your experience, and we sincerely apologize for the difficulties encountered while navigating our site.

We fully understand your frustration regarding the slowness, display issues, and the delays experienced during checkout. Our teams are continuously working to improve the site's performance to provide a smoother experience for all our customers.

Regarding the availability of items, our stock is updated in real-time based on orders, cancellations, and potential returns. Therefore, it can happen that a temporarily unavailable product becomes available again later. However, we understand that this situation may have caused confusion, and we regret the inconveniences caused.

Thank you for your feedback, which helps us identify areas for improvement.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feelings with us.

Our promotional operations are generally national campaigns that are set up for specific periods and have limited validity dates. They concern all our customers and are often linked to commercial events such as sales, French Days, or other special operations. Therefore, it may happen that you receive an offer shortly after placing an order, without it being related to your customer status or your purchase history.

Regarding the Adidas All Blacks sports bag that your cousin supposedly received as a gift, it seems there is a confusion with another brand. At Ruckfield, we do not offer this type of item as a gift.

However, we remain sensitive to your loyalty and your attachment to our brand, which we sincerely appreciate.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your experience. We are sorry that the size information did not allow you to easily find the right size for each of your items and that the received sweater did not suit you.

We also take note of your comment regarding the return cost. Your feedback is valuable and helps us improve our size guides as well as our customers' shopping experience.

The Ruckfield Team.

Hello,

Following your feedback, I contacted you directly by email to find a solution regarding the pants that did not match the expected size. I specifically asked you for some photos to analyze the situation, but unfortunately, I never received a response from you.

Our customer service is of course at your disposal. Please do not hesitate to get back to us by email or phone so that we can study your request and provide you with an appropriate solution.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback.

We take note of your comments, which are valuable and help us continuously improve our services.

We remain at your disposal and hope to have the opportunity to better satisfy you during your next experience.

The Ruckfield team.

Hello Madam,

After checking, we attempted to contact you several times without a response from you. Your exchange order has been shipped and delivered on May 2.

We hope the new size suits you. For any questions, our after-sales service remains at your disposal.

The Ruckfield Team.

Hello Mr. Curty,

We are sorry to hear that the return fees seem high to you. In your case, being in Switzerland, the return costs can indeed be higher due to international shipping fees and customs formalities, which are beyond our control.

Your feedback is valuable and we take it into account to continuously improve our service.

We hope to have the opportunity to fully satisfy you during your next experience.

The Ruckfield Team

Hello Isabelle,

Thank you for taking the time to share your feedback. We are sorry to learn that the watch strap does not meet your expectations and that the absence of a battery surprised you. We take your comments very seriously and will ensure to improve our products. Your satisfaction is our priority, and we hope to offer you a better experience in the future.

Best regards,
The Ruckfield Team

Hello Nicolas,

Thank you for taking the time to share your impressions. We are sorry to learn that our product did not meet your expectations. Your feedback is valuable and will help us improve our offering. Please do not hesitate to contact us for any questions or assistance.

Best regards,
The Ruckfield team

Dear customer, following our phone conversation, we realized that you had indeed received your order and that the comment did not concern us, and especially that you were delighted with your purchase. Best regards, the Ruckfield Team.

Hello Anthony,

A big thank you for your loyalty and for your attachment to our brand.

We are sincerely sorry to learn that the quality of some items does not fully satisfy you, especially after washing. This does not meet the standards we set for ourselves.

We draw your attention to the importance of carefully following the washing instructions indicated on the labels of our products. Moreover, the use of a dryer is not recommended for Ruckfield items, in order to best preserve their fit and quality over time.

Your feedback remains very valuable, and we take it into account with the utmost attention.

If some items have defects, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.

We thank you for your trust and honesty.

Best regards,
The Ruckfield Team

Pascale,

Thank you for your feedback.

We are sorry that the cut did not meet your expectations, despite a material that you liked. We also understand the constraint related to the return deadline in the context of a gift.

We invite you to contact our customer service: Eva and Bénédicte will see with you if it is possible to find a solution.

Thank you for your understanding and your trust.

See you very soon,

The Ruckfield Team

Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry to learn that some products did not meet your expectations, particularly the Lomu t-shirt.

Following our exchanges, we have granted you a commercial gesture, as customer satisfaction is at the heart of our priorities. We hope that this solution has met your expectations and brought you satisfaction.

We remain at your disposal for any further requests and hope to have the opportunity to provide you with a better experience on your next order.

The Ruckfield team

Hello Claudius,

Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our sales service did not meet your expectations. Your feedback is valuable and we will work to improve this aspect. Please do not hesitate to contact us directly for any other suggestions.

Best regards,
The Ruckfield team

Hello Mr. Garnier,

Thank you for your feedback and we regret to learn that some of our products did not meet your expectations. At Ruckfield, we take pride in offering quality items and your opinion is valuable for us to improve. Please feel free to contact us directly so that we can discuss your experience in more detail.

Best regards,
The Ruckfield Team

Hello,

Thank you for your feedback, and I am sincerely sorry to learn that the items did not fully satisfy you.

Regarding the floral pattern, there may indeed be slight variations in rendering depending on the screens, but I completely understand your disappointment. For the blue shirt, it is obviously not normal for it to arrive wrinkled under blister, and I apologize for that.

Your satisfaction remains our priority, and we would be happy to find a solution with you (exchange, return, or other). Please feel free to let us know what would suit you best.

Hoping to reconcile you with your experience this time.

The Ruckfield team.

Hello,

Thank you for taking the time to share your feedback and for your loyalty over the years.

We are sincerely sorry to read about your disappointment, particularly regarding your recent experience.

The commercial operation you mentioned was the start of the sales, a period regulated and common to all brands. However, we understand your feelings about the very short delay between your order and this offer.

In this type of situation, we invite you to contact our customer service: we always do our best to review each request and find an appropriate solution.

Furthermore, after verification, we unfortunately cannot find any trace of a message from you to our after-sales service. It is possible that an error occurred during the sending, which is why we invite you to contact us directly so that we can handle your request as soon as possible.

Finally, regarding prices, we want to assure you that we strive to maintain a stable and consistent pricing policy over time, in line with the quality of our products.

We remain at your disposal and hope to have the opportunity to provide you with a solution. Our customer service is available at [email protected] or by phone at 04 84 51 09 61. Eva and Bénédicte will be happy to assist you.

Best regards,
The Ruckfield team

Hello Jean-Christophe,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered sizing issues with our items. Your feedback is valuable and will help us improve our range. Your request has been sent to the quality department.

We remain at your disposal for any other suggestions or questions.

Best regards,
The Ruckfield team

Hello Matthieu,

Thank you for your message and for your loyalty, which we sincerely appreciate.

We are sincerely sorry for the defect encountered on your t-shirt as well as for this situation. After checking, we cannot find any trace of a complaint under your name or with your email address. It is possible that an error occurred during the sending.

In order to provide you with a quick solution, we invite you to contact us directly at the following address: [email protected] or by phone at 04 84 51 09 61.

Eva and Bénédicte will be happy to handle your request and assist you.

Again, our sincere apologies for this inconvenience, and thank you for your trust.

Hello,

Thank you for taking the time to share your feelings.

We are sincerely sorry to learn that the quality of our products no longer fully satisfies you. At Ruckfield, we are particularly committed to the quality of materials and the durability of our collections, and your feedback is therefore taken very seriously.

Our prices reflect this commitment as well as the care taken in the design of our products. However, we understand your perception and remain fully attentive to this type of remark, which is essential for us to continue to progress.

If a particular item has not met your satisfaction, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.

We thank you for your trust and hope to fully satisfy you during your next experiences.

See you very soon,
The Ruckfield team

Hello Marie-Christine,

Thank you for taking the time to share your feedback. We are sorry to learn that the item received did not meet your expectations. We place great importance on the quality of our products and your satisfaction. We will forward your comment regarding the printing to our team. Please feel free to contact us directly to resolve this issue.

Best regards,
The Ruckfield Team

Hello Mireille,

Thank you for your positive comments on the fit and quality of our t-shirt. We are delighted that you like it! Don't hesitate to share with us what could improve your experience.

Best regards,
The Ruckfield Team