Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.
We thank you for your positive feedback and are delighted to hear that you liked your order. Your satisfaction is our priority, and it encourages us to continue improving our services.
Best regards,
The Ruckfield team
C
Chrisitane C.
Rating: 4 out of 5
following a purchase from 10/06/2026
Very pleasant welcome, I communicated by phone with a lady for an exchange of items.
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Response from Ruckfield
Hello Christiane,
We warmly thank you for your positive feedback. It is a pleasure to know that our team was able to welcome and assist you in your process. We hope to see you soon on our online store!
The Ruckfield Team.
C
Catherine M.
Rating: 3 out of 5
following a purchase from 12/06/2026
Satisfied just shipping costs too high.
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Response from Ruckfield
Hello,
Thank you for your feedback and for your order. We are delighted that you are satisfied with your purchase.
Regarding shipping costs, we offer delivery via Colissimo Point Relais starting at €3.90, while trying to keep the prices as fair as possible despite the transport costs applied by the carriers.
We nevertheless take your comment into account and thank you for your opinion.
The Ruckfield Team.
Z
Zoubir E.
Rating: 2 out of 5
following a purchase from 12/06/2026
Unable to zoom in on the items. The site is slow and there is a lot of latency. When I go back, the page bugs and starts jumping and flashing in all directions. At the time of payment, it takes a long time to reach the credit card step. Moreover, the items were still in my cart, then a message indicated that they were no longer available. However, the next day, when I returned to the site, the item was available again. I could have bought it. I had to place another order to get it. The inventory management system is really not up to par.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your experience, and we sincerely apologize for the difficulties encountered while navigating our site.
We fully understand your frustration regarding the slowness, display issues, and the delays experienced during checkout. Our teams are continuously working to improve the site's performance to provide a smoother experience for all our customers.
Regarding the availability of items, our stock is updated in real-time based on orders, cancellations, and potential returns. Therefore, it can happen that a temporarily unavailable product becomes available again later. However, we understand that this situation may have caused confusion, and we regret the inconveniences caused.
Thank you for your feedback, which helps us identify areas for improvement.
The Ruckfield Team.
J
Jean-François L.
Rating: 4 out of 5
following a purchase from 10/06/2026
Everything was fine
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Response from Ruckfield
Hello Jean-François,
We sincerely thank you for your positive feedback. We are delighted that you had a good experience with us and hope to have the pleasure of seeing you again soon in our store.
The Ruckfield Team.
P
Pascal B.
Rating: 4 out of 5
following a purchase from 05/06/2026
Well, but everything doesn't fit the same
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Response from Ruckfield
Hello Pascal,
Thank you very much for your feedback. We are delighted that you enjoyed your experience, and we take note of your comment regarding the size. Your satisfaction is precious to us and we hope to see you again soon in our online store.
The Ruckfield Team.
C
Christelle L.
Rating: 3 out of 5
following a purchase from 10/06/2026
3 bermudas ordered: 1 perfect, the second ordered in 4XL and received in 3XL, the third ordered in 4XL, received in 4XL but sized like 2XL. This is the second time this has happened to me in a few weeks with this retailer.
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Response from Ruckfield
Hello Madam,
We are sincerely sorry for this experience and fully understand your dissatisfaction.
As agreed in our exchanges, we are waiting for the photos of the concerned items in order to analyze the situation and provide you with an appropriate solution as soon as possible.
Customer satisfaction is a priority for us, and we will do everything possible to resolve this issue quickly.
Thank you for your feedback and we remain at your disposal.
The Ruckfield Team.
A
Aldo B.
Rating: 4 out of 5
following a purchase from 07/06/2026
The colors are not always the same as on the site
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Response from Ruckfield
Hello,
Thank you for your feedback and we are pleased to hear that you are very satisfied with your experience. We take your comments regarding the colors into account and will do our best to improve this presentation.
The Ruckfield Team.
J
Jérôme L.
Rating: 3 out of 5
following a purchase from 07/06/2026
Pure Ruckfield products are always of good quality, Ruckfield and association products are often of lesser quality and/or have defects... I took a beach towel, replacement quality
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Response from Ruckfield
Hello,
Thank you for your loyalty to Ruckfield and for your sincere feedback on our products.
We are delighted to read that you usually appreciate the quality of our collections. However, we are sorry to learn that your beach towel did not fully meet your satisfaction and that it did not meet your quality expectations.
We attach great importance to our customers' feedback, including on our collaborations, and your comment will be passed on to our teams so they can take it into account.
We thank you for taking the time to share your experience and hope to have the opportunity to fully convince you during your next purchase.
The Ruckfield Team.
V
Virginie F.
Rating: 3 out of 5
following a purchase from 06/06/2026
Overall satisfied with the products but surprising that at this time nothing is set up for returns like for most other major brands. A participation yes but with a negotiated price could be implemented.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your opinion and satisfaction regarding our products.
We also take note of your comment regarding return fees. We fully understand your point of view and know that this solution is currently offered by many brands. Your feedback is valuable and will be passed on to our teams to inform our reflections on the continuous improvement of our services.
We thank you for your trust and hope to continue to satisfy you with your future orders.
The Ruckfield Team.
F
Francois C.
Rating: 2 out of 5
following a purchase from 03/06/2026
I am disappointed with the loyalty program you offer to your best customers. Every time I place an order, the next day I receive enticing offers to benefit from this or that advantage which I don't necessarily see the value in. On the other hand, I have a cousin who placed a single order for a polo last month and received an Adidas All Blacks sports bag as a gift! It's up to you to judge. It's not very fair for a loyal consumer like me. Best regards.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feelings with us.
Our promotional operations are generally national campaigns that are set up for specific periods and have limited validity dates. They concern all our customers and are often linked to commercial events such as sales, French Days, or other special operations. Therefore, it may happen that you receive an offer shortly after placing an order, without it being related to your customer status or your purchase history.
Regarding the Adidas All Blacks sports bag that your cousin supposedly received as a gift, it seems there is a confusion with another brand. At Ruckfield, we do not offer this type of item as a gift.
However, we remain sensitive to your loyalty and your attachment to our brand, which we sincerely appreciate.
The Ruckfield Team.
L
Laurence C.
Rating: 4 out of 5
following a purchase from 02/06/2026
The ball itself is beautiful, the tee is nice too, but a gift box wouldn't have been too much.
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Response from Ruckfield
Hello Laurence,
Thank you very much for your warm feedback! We are delighted that you appreciate the balloon and the tee. Your suggestion regarding the gift box is very relevant and we will note it for the future.
The Ruckfield Team.
A
Aladenise D.
Rating: 4 out of 5
following a purchase from 03/06/2026
Good
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Response from Ruckfield
Hello,
We sincerely thank you for your positive feedback. We are delighted that you enjoyed your experience and hope to see you again very soon in our online store.
The Ruckfield Team.
J
Jean-Christophe M.
Rating: 4 out of 5
following a purchase from 31/05/2026
Quality clothing, a bit expensive, but overall, I am satisfied.
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Response from Ruckfield
Hello Jean-Christophe,
We sincerely thank you for your feedback and are delighted to learn that you are satisfied with the quality of our clothing. Your feedback is valuable and encourages us to continue offering the best.
The Ruckfield Team.
L
Ludovic R.
Rating: 4 out of 5
following a purchase from 29/05/2026
Satisfied with the products, however 2 items had to be returned due to a size issue. The return is at the customer's expense, this is the first time this has happened to me!!!!
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Response from Ruckfield
Hello Ludovic,
Thank you for your feedback and for your trust in our products.
We are delighted to hear that you are satisfied with your items. However, we fully understand your disappointment regarding the return fees related to the size issue.
According to our sales conditions, return fees are the responsibility of the customer when it comes to an exchange or a return for personal convenience. We understand that this practice may differ from that of other brands.
We remain at your disposal to assist you as best as we can in your procedures and to answer all your questions.
The Ruckfield Team.
S
Stephan C.
Rating: 4 out of 5
following a purchase from 30/05/2026
Perfect
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Response from Ruckfield
Hello Stephan,
We sincerely thank you for your positive feedback. We are delighted to learn that your experience with Ruckfield met your expectations.
The Ruckfield Team.
O
Olivier L.
Rating: 4 out of 5
following a purchase from 29/05/2026
good overall
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Response from Ruckfield
Hello Olivier,
Thank you for your positive feedback on Ruckfield! We are delighted to hear that you are satisfied with your overall experience. If you have any suggestions to improve our services, please feel free to share them with us. Your feedback is valuable to us.
Best regards,
The Ruckfield team
J
Jean Michel M.
Rating: 4 out of 5
following a purchase from 25/05/2026
It is a shame not to be able to return while being refunded... for my part, 1 item does not fit and I do not want to exchange it, it does not please the person I gave it to, and a credit note is not a good solution for me.
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Response from Ruckfield
Hello Jean Michel,
Thank you for taking the time to share your opinion.
We want to reassure you: refunds are completely possible. To do this, simply contact our customer service by email or phone to let us know about your return request. We will then be able to assist you in the process and find the solution that best suits your situation.
Do not hesitate to get back to us, we remain at your disposal.
The Ruckfield team.
C
Chloé M.
Rating: 4 out of 5
following a purchase from 23/05/2026
Quality clothing, careful and fast shipping. However, many items do not come in 6xl.
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Response from Ruckfield
We sincerely thank you for your positive feedback regarding the quality of our clothing and the speed of our shipments. We take your comment about the availability of sizes, especially the 6XL, into account, and we will consider your suggestions to improve our offer. Your satisfaction is our priority, and we hope to see you again soon on our site.
M
Mathieu H.
Rating: 4 out of 5
following a purchase from 22/05/2026
I was pleased with the products that I ordered. Unfortunately it was difficult to understand the official return policy, but this was solved by mail correspondence and solved in a satisfactory way.
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Response from Ruckfield
Hello Mathieu,
Thank you for your feedback. We are delighted to hear that you were pleased with the products you ordered. We also appreciate your comments regarding our return policy. We understand that the process was not as clear as it should have been, and we are glad that our customer service team was able to assist you and provide a satisfactory solution. Your feedback helps us improve our communication and customer experience.
The Ruckfield Team.
J
Jerome W.
Rating: 4 out of 5
following a purchase from 21/05/2026
Good quality shirt, to see with the boxers.
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Response from Ruckfield
Hello Jérôme,
Thank you very much for your feedback!
We are delighted that the appearance and quality of your item have pleased you. We pay particular attention to the selection of our materials and the making of our products so that they retain their qualities over time.
We hope it will bring you complete satisfaction for many years to come. We look forward to seeing you again soon at Ruckfield!
The Ruckfield Team.
C
Catherine M.
Rating: 2 out of 5
following a purchase from 20/05/2026
The indicated sizes change between a polo, a t-shirt, and a sweater. One has to juggle between size guides that do not reflect the truth. Result: sweater too big, return at 9.59 by post. Really very expensive for an item
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Response from Ruckfield
Hello,
Thank you for taking the time to share your experience. We are sorry that the size information did not allow you to easily find the right size for each of your items and that the received sweater did not suit you.
We also take note of your comment regarding the return cost. Your feedback is valuable and helps us improve our size guides as well as our customers' shopping experience.
The Ruckfield Team.
D
Daniel A.
Rating: 4 out of 5
following a purchase from 17/05/2026
Great fit of the polo and nice colors. Do not sew a label between the shoulders, it itches.
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Response from Ruckfield
Hello Daniel,
You can reply:
Thank you very much for your feedback!
We are delighted to hear that you appreciate the fit of your polo as well as its colors.
Thank you also for taking the time to share your comment regarding the label. Your feedback is valuable and we pass it on to our teams to continuously improve the comfort of our products.
Looking forward to seeing you again soon at Ruckfield!
The Ruckfield Team.
M
Mathieu P.
Rating: 4 out of 5
following a purchase from 05/05/2026
Very good with a choice
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Response from Ruckfield
Hello Mathieu,
Thank you very much for your positive feedback! We are delighted that you appreciate our selection. Don't hesitate to come back and see us, we always have new items to discover.
The Ruckfield Team.
J
Josep Maria N.
Rating: 2 out of 5
following a purchase from 12/05/2026
One of the pants was not the correct size
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Response from Ruckfield
Hello,
Following your feedback, I contacted you directly by email to find a solution regarding the pants that did not match the expected size. I specifically asked you for some photos to analyze the situation, but unfortunately, I never received a response from you.
Our customer service is of course at your disposal. Please do not hesitate to get back to us by email or phone so that we can study your request and provide you with an appropriate solution.
The Ruckfield Team.
J
Jim S.
Rating: 4 out of 5
following a purchase from 08/05/2026
Quality product. The sizes are large and advantageous, the L is not Chinese L
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Response from Ruckfield
Hello Jim,
We are delighted that the quality of our products pleases you and that the sizes meet your expectations. At Ruckfield, we place great importance on offering comfortable and suitable cuts.
Looking forward to seeing you again soon.
The Ruckfield Team.
E
Eric C.
Rating: 3 out of 5
following a purchase from 10/05/2026
It’s a shame there is so little stock, so we are left wanting unable to order.
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Response from Ruckfield
Hello,
Thank you for your feedback. Our products sometimes experience high demand and certain sizes or references may quickly be out of stock.
We do our best to restock our collections as quickly as possible and hope to satisfy you on your next order.
The Ruckfield Team.
C
Cindy V.
Rating: 3 out of 5
following a purchase from 02/05/2026
2 orders made in the month 2 times the seams were either pulled or a thread was unraveled a bit disappointed given the price of the items.
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Response from Ruckfield
Hello,
Following your email, I contacted you but unfortunately never received a response from you.
We are sincerely sorry for this inconvenience regarding the seams of your items. Don’t hesitate to get back to us if needed, we remain at your disposal to find a solution.
The Ruckfield Team.
A
Alain C.
Rating: 3 out of 5
following a purchase from 08/05/2026
I ordered 1 polo and 2 t-shirts, I am surprised by the difference in quality of the latter. The price is not justified.
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Response from Ruckfield
Hello, we thank you for your feedback and are sincerely sorry for your disappointment regarding the t-shirts received. Our teams work daily to offer products at the best quality level, and we take your feedback very seriously. We invite you to contact us privately to discuss your experience and provide you with an appropriate response.
The Ruckfield Team.
J
Jean-Louis D.
Rating: 4 out of 5
following a purchase from 08/05/2026
satisfied
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Response from Ruckfield
Hello Jean-Louis,
Thank you for taking the time to leave a review on our Ruckfield site. We are delighted to hear that you are satisfied with your experience. If you have any suggestions or comments to further improve our services, please feel free to let us know. See you very soon!
The Ruckfield Team.
S
Stéphane M.
Rating: 3 out of 5
following a purchase from 09/05/2026
Hello. I place several orders on the site, always ordering in 3XL, always impeccable, and my last order, the 2 polos are way too small, yet in 3XL as well.
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Response from Ruckfield
Hello, we thank you for your trust over your orders. We regret that the polos received this time do not match the usual fit of our products in 3XL. Your feedback is important to us, and we invite you to contact our customer service so that we can assist you.
The Ruckfield Team.
F
Franck B.
Rating: 4 out of 5
following a purchase from 06/05/2026
Great men's jacket
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Response from Ruckfield
Hello Franck,
We warmly thank you for your review and your rating of 4 out of 5. We are delighted to learn that you appreciate the jacket. Your satisfaction is our priority, and we hope to see you again soon on our site. Please do not hesitate to share your suggestions to further improve your experience!
Best regards,
The Ruckfield team
J
Jean-Paul M.
Rating: 3 out of 5
following a purchase from 22/04/2026
Item well packaged, well delivered, but too small, bought on sale.
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Response from Ruckfield
Hello Mr. MARRO,
Thank you very much for your feedback, we are delighted that the delivery and packaging met your satisfaction.
However, we are sorry to hear that the item is too small. Please do not hesitate to contact our after-sales service: Bénédicte and Eva will be happy to assist you in finding a solution.
The Ruckfield Team.
O
Olivia P.
Rating: 4 out of 5
following a purchase from 22/04/2026
The quality is good, it fits quite large but the price remains quite high. I am satisfied with this purchase
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Response from Ruckfield
Dear Olivia,
Thank you very much for your feedback. We are delighted that the quality and size suit you! We take your comment regarding the price into account, your opinion is valuable to us. Happy that you like your purchase!
The Ruckfield Team
H
Henri M.
Rating: 3 out of 5
following a purchase from 20/04/2026
I really like the colors
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Response from Ruckfield
Hello,
Thank you very much for your feedback! We are delighted that you like the colors.
See you very soon,
The Ruckfield Team.
R
Roland P.
Rating: 4 out of 5
following a purchase from 18/04/2026
Very good
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Response from Ruckfield
Hello Roland,
We sincerely thank you for your positive feedback on our Ruckfield site. Your satisfaction is our priority, and we are glad to know that you had a good experience. Please feel free to share your suggestions for further improvement.
The Ruckfield Team
O
Olivier R.
Rating: 2 out of 5
following a purchase from 15/04/2026
Paid return
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback.
We take note of your comments, which are valuable and help us continuously improve our services.
We remain at your disposal and hope to have the opportunity to better satisfy you during your next experience.
The Ruckfield team.
O
Olivier Et Murielle B.
Rating: 4 out of 5
following a purchase from 12/04/2026
After receiving a defective item, professional sales service
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Response from Ruckfield
Hello Olivier and Murielle,
Thank you for your feedback. We are sincerely sorry that the received item did not meet your expectations.
However, we are pleased to have been able to provide you with a solution quickly and that our customer service was able to meet your needs.
Your satisfaction remains our priority, and we hope to have the pleasure of fully satisfying you on your next order.
The Ruckfield Team.
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