Customer reviews of Ruckfield

Hello,


Thank you for your message! We are very pleased to know that you appreciate the quality and originality of our pieces. See you soon!

The Ruckfield Team

Hello Madam,

After checking, we attempted to contact you several times without a response from you. Your exchange order has been shipped and delivered on May 2.

We hope the new size suits you. For any questions, our after-sales service remains at your disposal.

The Ruckfield Team.

Hello Jean Christophe,

Thank you very much for your message! Meeting our deadlines is a priority for us, so your feedback is particularly pleasing.

The Ruckfield Team

Hello Mr. BIBAUD,

Thank you very much for your valuable feedback, it is very important to us.

We are sorry to learn that the items do not fully meet your expectations.

If you wish, please do not hesitate to contact our customer service who can assist you with your return process.

We remain at your disposal and hope to satisfy you with your next order.

The Ruckfield Team

Dear Jean Luc,

Thank you for your feedback and for your comment. We are delighted that you like the promotions. We are taking your feedback regarding the sizes into account and are doing our best to expand the availability. See you very soon!

The Ruckfield Team

Hello Mr. Curty,

We are sorry to hear that the return fees seem high to you. In your case, being in Switzerland, the return costs can indeed be higher due to international shipping fees and customs formalities, which are beyond our control.

Your feedback is valuable and we take it into account to continuously improve our service.

We hope to have the opportunity to fully satisfy you during your next experience.

The Ruckfield Team

Hello Isabelle,

Thank you for taking the time to share your feedback. We are sorry to learn that the watch strap does not meet your expectations and that the absence of a battery surprised you. We take your comments very seriously and will ensure to improve our products. Your satisfaction is our priority, and we hope to offer you a better experience in the future.

Best regards,
The Ruckfield Team

Hello Anne Sophie,

Thank you for your feedback and for taking the time to share your opinion. We are sorry to learn that you have noticed a decrease in quality. Your feedback is valuable and will help us improve our products. Please feel free to share any specific suggestions or comments.

We hope to satisfy you during your next visits.

Best regards,
The Ruckfield Team

Hello Frederick,

We thank you for your review and are delighted that you appreciated our Ruckfield site. We take your comment regarding return fees into account, and we will not fail to examine it in order to improve our customers' experience. Please feel free to reach out to us if you have any other suggestions.

The Ruckfield Team

Hello Liliane,

Thank you for your review and your 4/5 rating! We are glad that the item suits you. We take your comment regarding the thickness of the material into account and will consider it for our future collections. Your satisfaction is important to us.

Best regards,
The Ruckfield Team

Hello Nicolas,

Thank you for taking the time to share your impressions. We are sorry to learn that our product did not meet your expectations. Your feedback is valuable and will help us improve our offering. Please do not hesitate to contact us for any questions or assistance.

Best regards,
The Ruckfield team

Hello Edouard,

We sincerely thank you for your feedback and for the rating of 4/5. We are delighted to hear that you appreciated your interaction with our customer service as well as the tracking of your package. Your satisfaction is our priority, and we will continue to do our best to provide you with quality service.

See you soon at Ruckfield!

Hello Géraldine,

We sincerely thank you for your feedback and are delighted to hear that you are satisfied with the quality of our products. Your input is very valuable and motivates us to continue improving our range. Please feel free to reach out to us for any other questions or needs.

Best regards,
The Ruckfield team

Hello Alain,

Thank you very much for your feedback and your rating of 4/5! We are delighted that you appreciate the quality of our products. We understand that our prices may seem high, but we strive to offer good value for money throughout the year thanks to our various offers ... Black Friday, Christmas, winter and summer sales, Valentine's Day, French Days, clearance offers, Father's Day, as well as the loyalty program ...
We are constantly working to improve our offer to best meet the expectations of all our customers. Your feedback is valuable to us and motivates us to continue improving our offer.

See you soon at Ruckfield!

Best regards,
The Ruckfield team

Hello Alison,

We sincerely thank you for your message and for taking the time to share your experience. We are pleased to read that the navigation on our site, the quality of our products, and the speed of shipping have satisfied you.

We also thank you for your feedback regarding our return procedure. This is valuable and allows us to continuously improve our services. Currently, our customers are only autonomous for size exchanges directly via their account. For any other request, including refunds, it is necessary to go through our After-Sales Service, which handles the return request.

Our team remains at your disposal, whether by phone or email, to assist you in your procedures.

Thank you again for your trust,
The Ruckfield team.

Dear Amélie,

Thank you for your positive feedback on the quality of our clothing. We are sincerely sorry to hear that one of your items was defective. Please do not hesitate to contact our customer service so that we can resolve this issue as quickly as possible.

The Ruckfield team.

Hello Elie,

Thank you for taking the time to share your feedback. We are sorry to hear that the quality of one of our polos did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your experience in more detail. We hope to fully satisfy you during your next visits.

Best regards,
The Ruckfield team.

Hello Corine, we thank you for your feedback and are delighted to hear that you are satisfied with your experience on our Ruckfield site. We apologize if the sweater received did not meet your expectations. Please feel free to contact us with any questions or to explore other options!

The Ruckfield team.

Hello Sir,

Thank you for your feedback. Colors can sometimes slightly vary depending on the lighting during the shot as well as the screen settings. However, we do our best to be as faithful to reality as possible.

If needed, do not hesitate to contact our after-sales service: Eva and Bénédicte will be happy to assist you, especially if you wish to proceed with an exchange.

See you soon on our site!
The Ruckfield Team

Hello Olivier,

Thank you very much for your positive feedback on our Ruckfield site! We are delighted to hear that you appreciate the quality and elegance of our products. See you soon!

The Ruckfield Team

Dear customer, following our phone conversation, we realized that you had indeed received your order and that the comment did not concern us, and especially that you were delighted with your purchase. Best regards, the Ruckfield Team.

Hello Arnaud,

Thank you very much for your feedback and your trust in Ruckfield. We are delighted that you are generally satisfied with your experience. We apologize for the inconvenience encountered with the polo and we are happy that the exchange could be made. Please do not hesitate to contact us if you need anything else.

The Ruckfield team.

Hello Madam, following our phone conversation, I am able to tell you that we have never received your request, which is why we have not responded to you. We remain at your disposal for any other requests. Best regards, the Ruckfield Team.

Hello Anthony,

A big thank you for your loyalty and for your attachment to our brand.

We are sincerely sorry to learn that the quality of some items does not fully satisfy you, especially after washing. This does not meet the standards we set for ourselves.

We draw your attention to the importance of carefully following the washing instructions indicated on the labels of our products. Moreover, the use of a dryer is not recommended for Ruckfield items, in order to best preserve their fit and quality over time.

Your feedback remains very valuable, and we take it into account with the utmost attention.

If some items have defects, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.

We thank you for your trust and honesty.

Best regards,
The Ruckfield Team

Hello Olivier,

Thank you for your positive feedback and we are delighted to hear that your experience with Ruckfield met your expectations. Please feel free to reach out to us if you need anything. See you very soon!

Best regards,
The Ruckfield Team

Dear Cyril,

We sincerely thank you for your positive review of our Ruckfield site. Your satisfaction is our priority, and we are delighted to know that you found your experience pleasant. Please feel free to reach out to us with any questions or suggestions.
The Ruckfield Team

Hello Philippe,

Thank you very much for your feedback.

We are delighted that you like the quality of our products. However, we are sorry that the sizes do not meet your expectations, and we understand that this can be disappointing.

We advise you to consult our size guide for each item. And if needed, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you in finding the most suitable size.

Thank you for your trust and your loyalty to our brand.

See you very soon!

The Ruckfield Team

Hello Nell,

Thank you for your positive feedback on Ruckfield! We are delighted that you like our site. If you have any additional suggestions or comments, please feel free to share them. Your feedback is valuable to us!

Best regards,
The Ruckfield team

Pascale,

Thank you for your feedback.

We are sorry that the cut did not meet your expectations, despite a material that you liked. We also understand the constraint related to the return deadline in the context of a gift.

We invite you to contact our customer service: Eva and Bénédicte will see with you if it is possible to find a solution.

Thank you for your understanding and your trust.

See you very soon,

The Ruckfield Team

We sincerely thank you for your positive feedback and constructive remarks regarding our Ruckfield site. We are delighted to learn that you appreciate the variety and quality of our items, as well as our promotions. We take note of your suggestion regarding the frequency of emails and we will ensure to adjust our communication to better meet your expectations.
The Ruckfield Team

Hello Philippe,

Thank you for taking the time to share your feedback.

We are sorry to hear that the sizes of our chinos did not meet your expectations. Indeed, the cuts can vary depending on the models, but we understand that this can be a source of confusion.

Your comment regarding the lack of precision on these differences is very relevant and will be forwarded to our teams to improve the clarity of the information on our site.

See you very soon,

The Ruckfield Team

Hello Annick,

Thank you for taking the time to share your feedback. We are delighted to learn that our after-sales service has met your expectations. Your satisfaction is our priority, and we hope to improve your experience in the future. Please feel free to contact us with any suggestions.

Best regards,
The Ruckfield team

Hello Jean Bernard,

Thank you very much for your review and positive comments! We are delighted that you are happy with your purchase and that you like the quality of the sweatshirt. Feel free to come back and visit our site to discover our new collections.

Best regards,
The Ruckfield Team

Hello Francis,

Thank you very much for your review and your rating of 4/5! We are delighted that you found our site good. Please feel free to share your suggestions to further improve your experience.

Best regards,
The Ruckfield Team

Dear Emmanuel, we warmly thank you for your positive review on our Ruckfield site. We are delighted that you appreciate the quality of our products. Please feel free to reach out to us if you have any other comments or suggestions!
The Ruckfield Team

Hello Pierre

Thank you for your feedback.

We are sorry to hear that your pants lost their elasticity after just one wash. This does not meet the quality level we wish to offer.

We invite you to contact our customer service so that we can analyze the situation and offer you an appropriate solution. Eva and Bénédicte will be happy to assist you.

We also recommend that you carefully follow the care instructions indicated on the label, in order to best preserve the qualities of the product.

Thank you for bringing this point to our attention and for your trust.

See you very soon,

The Ruckfield Team

Hello Patrick, we thank you for your feedback and are delighted to see that our site mostly satisfies you. Please feel free to share your suggestions to further improve your experience. Your feedback is valuable to us!
The Ruckfield Team

Hello Sylvie,

Thank you for taking the time to share your feedback! We are delighted to hear that you appreciate the speed of our delivery and the quality of our items. Your satisfaction is important to us and we hope to provide you with an even better experience on your next order. Please feel free to share your suggestions with us!

Best regards,
The Ruckfield Team

Hello Anne-Sophie,

Thank you very much for your positive feedback! We are delighted to hear that you appreciate the quality of the vest you chose for your husband. We hope he will like it and that you will continue to find happiness at Ruckfield.

See you soon,
The Ruckfield Team

Hello Michel, thank you for taking the time to share your feelings.

We are sincerely sorry to learn that the quality of our products does not seem to meet your expectations. At Ruckfield, we pay particular attention to the choice of materials and finishes, and your feedback is therefore taken very seriously.

If a particular item did not meet your expectations, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you a suitable solution.

Thank you for your trust.

See you very soon,

The Ruckfield Team