Customer reviews of Ruckfield

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 723 published reviews
5 3 406 91% 4 203 5% 3 55 1% 2 31 1% 1 28 1%

Summary of reviews

Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.

3 star reviews

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P
Philippe R.
Rating: 3 out of 5
following a purchase from 29/12/2025
Very disappointed with the chinos sold on the site, the sizes do not correspond at all according to the models (number 577, 877, ... ...) not specified on the site!!!
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Response from Ruckfield
Hello Philippe,

Thank you for taking the time to share your feedback.

We are sorry to hear that the sizes of our chinos did not meet your expectations. Indeed, the cuts can vary depending on the models, but we understand that this can be a source of confusion.

Your comment regarding the lack of precision on these differences is very relevant and will be forwarded to our teams to improve the clarity of the information on our site.

See you very soon,

The Ruckfield Team
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Annick B.
Rating: 3 out of 5
following a purchase from 19/02/2026
The customer service is attentive to us!
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Response from Ruckfield
Hello Annick,

Thank you for taking the time to share your feedback. We are delighted to learn that our after-sales service has met your expectations. Your satisfaction is our priority, and we hope to improve your experience in the future. Please feel free to contact us with any suggestions.

Best regards,
The Ruckfield team
P
Pierre P.
Rating: 3 out of 5
following a purchase from 28/02/2026
After just one wash, the new pants lost their elasticity,
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Response from Ruckfield
Hello Pierre

Thank you for your feedback.

We are sorry to hear that your pants lost their elasticity after just one wash. This does not meet the quality level we wish to offer.

We invite you to contact our customer service so that we can analyze the situation and offer you an appropriate solution. Eva and Bénédicte will be happy to assist you.

We also recommend that you carefully follow the care instructions indicated on the label, in order to best preserve the qualities of the product.

Thank you for bringing this point to our attention and for your trust.

See you very soon,

The Ruckfield Team
S
Sylvie F.
Rating: 3 out of 5
following a purchase from 03/02/2026
Delivery always fast and items of very good quality.
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Response from Ruckfield
Hello Sylvie,

Thank you for taking the time to share your feedback! We are delighted to hear that you appreciate the speed of our delivery and the quality of our items. Your satisfaction is important to us and we hope to provide you with an even better experience on your next order. Please feel free to share your suggestions with us!

Best regards,
The Ruckfield Team
M
Michel M.
Rating: 3 out of 5
following a purchase from 28/03/2026
The quality of the products is declining
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Response from Ruckfield
Hello Michel, thank you for taking the time to share your feelings.

We are sincerely sorry to learn that the quality of our products does not seem to meet your expectations. At Ruckfield, we pay particular attention to the choice of materials and finishes, and your feedback is therefore taken very seriously.

If a particular item did not meet your expectations, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you a suitable solution.

Thank you for your trust.

See you very soon,

The Ruckfield Team
B
Bernard R.
Rating: 3 out of 5
following a purchase from 24/11/2025
2 items in XL. The sweater is perfect, the vest is too big!
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Response from Ruckfield
Hello Bernard, we thank you for taking the time to share your opinion on our Ruckfield site. We are delighted that the sweater suits you perfectly, but sorry to hear that the vest did not meet your expectations. Please feel free to contact our customer service for any questions or for a possible exchange.

The Ruckfield team
D
Dominique P.
Rating: 3 out of 5
following a purchase from 09/03/2026
It's not easy on the internet to see the true composition of the items! During my last order, I thought the sweatshirt would be thicker and the color didn't match either, but you have to deal with it! Too bad.
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Response from Ruckfield
Hello Dominique,

Thank you for taking the time to share your feedback.

We understand that online shopping can sometimes be confusing, especially regarding the thickness of materials or the rendering of colors. We strive to provide the most accurate information possible, but your remark is valuable for us to continue improving.

Please feel free to consult the detailed descriptions as well as our customer service for any questions before ordering: Eva and Bénédicte will be happy to advise you.

If the item does not suit you, our customer service is also at your disposal to assist you.

Thank you for your trust and understanding.

See you very soon,

The Ruckfield Team
P
Pascal L.
Rating: 3 out of 5
following a purchase from 13/12/2025
Hello, during my last purchase, I reported that the information labels (material in %; washing temperature... etc) were missing. I thought I would be offered an exchange or some kind of compensation... an explanation.. Best regards, Mr. Le Marc.
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Response from Ruckfield
Hello Mr. Le Marc,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations regarding the information labels. We invite you to contact us directly so that we can provide you with an appropriate solution and explain the situation.

Best regards,
The Ruckfield team.
M
Martine G.
Rating: 3 out of 5
following a purchase from 14/01/2026
size?
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Response from Ruckfield
Dear Martine,

Thank you for your feedback and your question regarding the size. We invite you to consult our size guide available on our website, which could help you make the right choice. Please feel free to contact us if you need additional information.

Best regards,
The Ruckfield team
C
Christophe J.
Rating: 3 out of 5
following a purchase from 10/01/2026
Too confusing Not fluid or intuitive
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Response from Ruckfield
Hello Christophe,

Thank you for taking the time to share your feedback. We are sorry to hear that you found our site confusing and not user-friendly. Your feedback is valuable and helps us improve the user experience. We will review these points to make improvements. Please feel free to share any specific suggestions you may have.

Best regards,
The Ruckfield team
M
Maxime D.
Rating: 3 out of 5
following a purchase from 28/01/2026
Too bad about the jacket I ordered, I was advised XL but it's a bit big
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Response from Ruckfield
Hello Maxime,

We thank you for taking the time to share your feedback. We are sorry to learn that the size of the jacket does not meet your expectations. Please feel free to contact us to exchange or return your item, our customer service is at your disposal to assist you.

Best regards,
The Ruckfield Team
S
Stephane I.
Rating: 3 out of 5
following a purchase from 25/01/2026
Top-notch! Very good quality and often promotions.
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Response from Ruckfield
Hello Stephane,

A big thank you for your feedback, it really pleases us to read that you are satisfied with the quality and our offers.
We look forward to seeing you very soon!

The Ruckfield Team
M
Mickael D.
Rating: 3 out of 5
following a purchase from 11/02/2026
It's a shame that returns are paid. And quality sometimes average.
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Response from Ruckfield
Hello,

Thank you for your feedback.

We understand your remark regarding paid returns as well as your feelings about the quality. Your feedback is important and helps us improve.

If you have encountered an issue with an item, please do not hesitate to contact our customer service.

Thank you for your honesty and trust.

See you very soon!
The Ruckfield team
M
Melissa N.
Rating: 3 out of 5
following a purchase from 30/01/2026
Quality products except for the seams of the jogging pants which are coming undone in places. For the t-shirts, nothing to complain about, fast delivery and well-packaged parcels, products well packed in individual bags and neatly folded.
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Response from Ruckfield
Hello,

Thank you very much for your detailed feedback, we are delighted to read that you are satisfied with the quality of our products, the delivery, and the care taken in the packaging.

However, we are sorry regarding the seam issues on the jogging pants. This does not correspond to the level of quality we wish to offer. Please do not hesitate to contact our customer service so that we can find an appropriate solution.

Thank you again for your trust and for your constructive feedback, which helps us improve.

See you very soon!
The Ruckfield team.
F
Françoise Et Claude C.
Rating: 3 out of 5
following a purchase from 02/01/2026
Not enough models in large sizes and colors not trendy enough.
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Response from Ruckfield
Dear Françoise and dear Claude, we thank you for your constructive feedback regarding our Ruckfield site. We take your suggestions on large sizes and color variety into account, and we will strive to expand our offer to better meet the expectations of our clientele.

Your opinion is valuable to help us improve our range.

See you very soon and thank you again for your honesty!
The Ruckfield team
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