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B
Rating: 4 out of 5
Très réceptif et la réparation de ma tablette me donne entière satisfaction.
Customer reviews of SailProof
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 298 published reviews
Summary of reviews
The online store SailProof is highly regarded for its efficient delivery, with many customers noting quick receipt of their products without any issues. The ordering process is consistently described as smooth and straightforward, contributing to a positive shopping experience. Customers frequently commend the product quality, particularly highlighting the excellent performance of the tablets in various conditions, such as outdoor visibility and resistance to weather elements.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
Very sorry to say that but I will send the tablet back to you. It does not change to landscape format but stays in portrait in my favorite app NV charts. All other apps do change the format for example orca. If you have any idea, please let me now, otherwise I have to switch to IPad, which works fine for my usage. Kind regards Martin Kröger Schubertstraße 4 38114 Braunschweig Germany
Response from SailProof
Hi!
As I think my colleague told you, we tested the last version of NV Charts on our tablets and it works very fine in both orientations. The issue must come from a setting somewhere in your configuration. We have been unable to reproduce it but would be happy to help. Perhaps the best would be to first have a factory reset and then reinstall the app.
As I think my colleague told you, we tested the last version of NV Charts on our tablets and it works very fine in both orientations. The issue must come from a setting somewhere in your configuration. We have been unable to reproduce it but would be happy to help. Perhaps the best would be to first have a factory reset and then reinstall the app.
A
Rating: 1 out of 5
Boxes arrived open and damaged. Scratches on the tablet. Support relatively unhelpful so far.
Response from SailProof
Hi! You didn't answer our last messages. As said in our answer, and seeing the pic you sent, scratches are not on the tablet itself but on the protective film.You said that something was missing, but didn't confirm which part it could be. Don't hesitate to answer our last message in the ticket platform and we'll happily deal with any problem.
J
Rating: 1 out of 5
I received the box open, things are missing and I sent 4 emails and they haven't replied to me
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Response from SailProof
Good morning,
we have responded well, asking you to open a support ticket, you haven't done it. I have retrieved your email and the photos. Unfortunately, the box seems to have indeed opened. From what I see, nothing is missing. I invite you again to open a ticket to ensure good follow-up and not allow a claim to be made at the UPS level.
we have responded well, asking you to open a support ticket, you haven't done it. I have retrieved your email and the photos. Unfortunately, the box seems to have indeed opened. From what I see, nothing is missing. I invite you again to open a ticket to ensure good follow-up and not allow a claim to be made at the UPS level.
F
Rating: 4 out of 5
The tablet is robust and excellent quality. My only wish is that the viewable screen was larger
A
Rating: 3 out of 5
All other instrument suppliers included a sun cover. You do not list it as an addition option. Also there should be a choice of extension lead lengths, the ones provided are no where near long enough to get to the nav table. I have had to buy additional lengths.
Response from SailProof
Hi! I'm not sure to understand which kind of "sun cover" you're mentioning (we supply a cover for the screen in option, I don't know any other PC Screens providers who provide a cover; and not all our clients want a cover, that's why it's an option).
Regarding cables, it's not recommended to use longer cables because it reduce the charging capacity. Moreover it's not recommended to charge the tablet in the cockpit, as an open port cancels the waterproofness. In this case, we suggest to choose our models with waterproof charging (supplied with a waterproof charging socket to be installed int he cockpit).
Regarding cables, it's not recommended to use longer cables because it reduce the charging capacity. Moreover it's not recommended to charge the tablet in the cockpit, as an open port cancels the waterproofness. In this case, we suggest to choose our models with waterproof charging (supplied with a waterproof charging socket to be installed int he cockpit).
W
Rating: 4 out of 5
They were able to add to my order to save me shipping cost.
A
Rating: 3 out of 5
Had to buy a second battery at almost $200.00 because bright screen pulls too on the much battery. You can't charge the battery without the tablet. Not the best for sailing in bright daylight. Recommend a couple of cheaper tablets for redundancy.
Response from SailProof
Our spare battery costs $65.23, you paid $118 with the delivery costs from Belgium. Unfortunately, your fantastic president decided to add huge tariffs, we can't be responsible for that...
For the rest, battery life is as advertised (about 6 to 7 hours at 100% brightness), we extensively inform about this on our website because yes, a 1000 nits screen drains a lot of power and you have to take this into account.
For the rest, battery life is as advertised (about 6 to 7 hours at 100% brightness), we extensively inform about this on our website because yes, a 1000 nits screen drains a lot of power and you have to take this into account.
S
Rating: 1 out of 5
I do take some responsibility myself, in that I didnt realise my order was being shipped from outside the UK meaning I had import charges over £200! My parcel was held in customs and they didnt release it until I provided proof of my purchase , I was threatened with daily storage charges and import tax. I contacted Sailproof for advise as I thought it was a scam at first. After 2 emails ( this is the only means of contact) I had no response. This left me very stressed and in the meantime charges were incurring on storage by UPS. I thought at this stage it was a problem that needed to be resolved by Sailproof as UPS advised me they had put the incorrect cost on the items enclosed in the package. The item cost me over £200 ! More than expected and Sailproof need not respond or care. I had no choice to pay the ever increasing charges than to otherwise loose £900 on the original order. I will never use them again.. I am appalled at their non communication.
Response from SailProof
Dear Sally,
we answered your message exactly 1 hour and 20 minutes after you sent it. And we sent 2 other messages in the following days, without any answer. As you know, it's always possible that messages arrive in your spam folder. For the rest, it's possible to create a support ticket in our help center (what was done when you sent your email anyway) and find our answers there. Moreover, we also contacted UPS to check if there was any issue with the import taxes calculation.
For the rest, yes, since Brexit, you have to pay the English VAT when the parcel enter the country (but we didn't invoice you any local VAT, unlike EU clients). And there is a warning about this in red letters at the top of the check-out page.
we answered your message exactly 1 hour and 20 minutes after you sent it. And we sent 2 other messages in the following days, without any answer. As you know, it's always possible that messages arrive in your spam folder. For the rest, it's possible to create a support ticket in our help center (what was done when you sent your email anyway) and find our answers there. Moreover, we also contacted UPS to check if there was any issue with the import taxes calculation.
For the rest, yes, since Brexit, you have to pay the English VAT when the parcel enter the country (but we didn't invoice you any local VAT, unlike EU clients). And there is a warning about this in red letters at the top of the check-out page.
B
Rating: 4 out of 5
The tablet was delivered quickly and has a very robust impression. The display is very bright, but it reflects a lot. This is certainly a real disadvantage in direct sunlight. Therefore, one star deduction.
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H
Rating: 4 out of 5
Product conforms to the description. The only downside is the delivery method. Since I was not home when the delivery person came, they threw the package over the neighbor's gate. Fortunately, no one stole it and the tablet seems to be fine (apparently). Delivery to a pickup point would be preferable...
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Response from SailProof
Hello,
I'm really sorry to hear that, this is indeed unacceptable. We will escalate the information to UPS.
I'm really sorry to hear that, this is indeed unacceptable. We will escalate the information to UPS.
W
Rating: 4 out of 5
So far I am pleases with my new tablet. The shopping experience was pretty standard and the communication from SailProof acceptable. My one regret was in not researching the total cost more. For importing this tablet into the the United States, I found out too late that there is a $260 customs fee that must be paid because we have an idiot for a president. OUCH!
Response from SailProof
Hi William,
we are very sorry about Tariffs. We try to inform our client as accurately as possible, we have added a warning at check-out, with the last available information, but as changes are sometimes pretty unexpected, we can't confirm that this information is always 100% accurate. Taxes have been lowered with the last decision dated on April 5 (see here: https://content.govdelivery.com/bulletins/gd/USDHSCBP-3db9e55?wgt_ref=USDHSCBP_WIDGET_2). As you bought the tablet before this decision, but receive it afterwards, perhaps interesting to check if you can't claim for a refund?
Kind regards,
JM
we are very sorry about Tariffs. We try to inform our client as accurately as possible, we have added a warning at check-out, with the last available information, but as changes are sometimes pretty unexpected, we can't confirm that this information is always 100% accurate. Taxes have been lowered with the last decision dated on April 5 (see here: https://content.govdelivery.com/bulletins/gd/USDHSCBP-3db9e55?wgt_ref=USDHSCBP_WIDGET_2). As you bought the tablet before this decision, but receive it afterwards, perhaps interesting to check if you can't claim for a refund?
Kind regards,
JM
H
Rating: 4 out of 5
Except for the costs for only express shipping option, everything is fine.
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Response from SailProof
Thank you very much for your comment. Unfortunately, we do not have the means of Amazon, we calculate the delivery based on its actual costs. And we avoid working with cheap transport companies whose service is slower and of lower quality.
R
Rating: 4 out of 5
Very happy with the tablet, it meets my expectations. A bit surprised by the ordering process. You cannot pay by credit card, and you don't really receive an order confirmation (you only receive that the order has been received, which is not 100% the same). There is no delivery time indicated. After 1 week without news, I thought I had been scammed, but when I sent an inquiry to the contact, I received an immediate response telling me that I would be delivered soon... In summary, zero problems, just an unusual commercial communication process.
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Response from SailProof
Hello, you can easily pay by credit card, there are different options available, including payment by bank transfer, credit card, Klarna, Trustly, Bancontact, etc. They may differ depending on the country of order, but the credit card is available in all countries, and the bank transfer as well. At the time of purchase, you receive a confirmation that the order is indeed registered. For products on restock, availability times are indicated on the site. Delivery times are provided in the 'delivery' section. When the order is shipped, you receive a confirmation along with the invoice. And a second email from our shipping platform provides you with the tracking link, which allows you to track the package day by day. It is obviously always possible that these emails end up in your spam folder.
N
Rating: 4 out of 5
Kind and professional in processing the order.
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L
Rating: 3 out of 5
Little snag with the wrong accessory being shipped with the tablet which was promptly resolved by customer service. Not so positive about being stuck with Android 12. I could have bought any rugged Android tablet with a brighter screen.
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J
Rating: 2 out of 5
too long to explain!
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M
Rating: 4 out of 5
Good warranty. Thank you
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G
Rating: 3 out of 5
The brightness of the screen makes it unusable in sunlight
Response from SailProof
Hi! We are a bit astonished of your comment. We have thousands of tablets on the market, used by professional sailors in races like the Vendée Globe or the America's Cup and never receive any complaint. or perhaps there's an issue with your particular tablet, we had the problem one time. But then please open a support ticket and we'll deal with it.
S
Rating: 4 out of 5
Good day, quite satisfied so far - the actual test success at the end of May on the motorboat. Greetings Stefan
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P
Rating: 4 out of 5
pas aussi performant que je l'espérais
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L
Rating: 4 out of 5
Répondu bien à mes attentes en navigation. A améliorer : connectiques, liaisons et gestion HDMI et USB C (pas de possibilité de se connecter à un 2ème (grand écran), de lire le disque dur sur un autre PC ou disque dur SSD) ce que peux faire un téléphone Samsung par exemple. Même remarque pour la station de travail et de charge.
L
Rating: 1 out of 5
I returned the unit as it was not as advertised. I received the price of the unit but not the shipping cost in either direction.
Response from SailProof
Hi! Conditions of return and refund in the EU are clear. You are integrally refunded (except shipping costs) if you return in the 14 days an unused device, in his original packaging. You returned it after using it more than 2 months and still we refunded the total value, except the shipping costs. There was an issue with the GPS in this batch of tablets, that we solved through a firmware update just after you returned it. For the rest, you'll understand that comments like below doesn't have anything to do with the way our tablet is advertised: "the keyboard has no back arrow (<). Just like an IPad." (this is just a setting ??) or "the Navionics menu screen does not rotate (the chart screen does rotate so you can have it in landscape mode) so we can only mount it in its vertical position." (issue that has nothing to do with our tablet, but with the way you set your display up).
S
Rating: 2 out of 5
Terrible GPS, the built-in speakers have no good sound. If you connect the tablet to the power supply the running app stops working.
Response from SailProof
The GPS issue (not from us, but from the chipset manufacturer) has been solved through a firmware update. We never heard about the problem you mention regarding apps stopping working when the tablet is powered. And you never contacted our support about that. Do you use a 3rd party charger?
J
Rating: 3 out of 5
late delevery, but correct coomunication
J
Rating: 3 out of 5
After ordering a rugged tablet, I sent several requests for a delivery time. I only got a reply a few weeks later, so much so that I wondered if it wasn't a scam. There's a serious lack of communication which will end up damaging your reputation. It's a pity because the tablet seems to be of very good quality. I'll be testing it soon on my next delivery. Thank you for your attention.
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Response from SailProof
Hello,
as we explained in our reply of 17/11, your 3 messages, dated 4, 10 and 15/11, had all gone to spam. We were at a trade fair at the time, so the support team was reduced, and we replied to you as soon as we discovered the spam messages. Please be assured that this was beyond our control.
as we explained in our reply of 17/11, your 3 messages, dated 4, 10 and 15/11, had all gone to spam. We were at a trade fair at the time, so the support team was reduced, and we replied to you as soon as we discovered the spam messages. Please be assured that this was beyond our control.
M
Rating: 4 out of 5
Great webshop with correct delivery. Product looks very robust. Will see what it does on the water.
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T
Rating: 4 out of 5
After a 14-day trip in the Cyclades with winds of more than 32 knots at times, I can give the following feedback.
Battery sufficient for one day, but could always be more as you know....
Brightness of the display very good...
Usability in wet conditions very good...
Since I bought a swan neck mount, the tablet, although very heavy, was well positioned at all times and easy to see...
Translated reviews
Battery sufficient for one day, but could always be more as you know....
Brightness of the display very good...
Usability in wet conditions very good...
Since I bought a swan neck mount, the tablet, although very heavy, was well positioned at all times and easy to see...
L
Rating: 4 out of 5
Very happy with the tablet in navigation, used with Sailgrib. I had to leave the tablet plugged in, which made it more vulnerable (it was fixed at the top of the companionway, so as to be clearly visible from the helm). Brightness is perfect, even in sunlight (as long as it doesn't switch to power-saving mode).
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F
Rating: 4 out of 5
Aside from the delivery being a little later than expected, the product is very good and is in line with what I expected, I only report one malfunction, which is that it occasionally turns itself off and then struggles to turn itself back on, I think if it continues I will contact support. Thank you. Fabrizio.
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M
Rating: 4 out of 5
Delivery was delayed, but was also stated. Updates on delivery time could be better.
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P
Rating: 4 out of 5
All in all a correct company. Delivery was a month late due to too many orders, but I was also allowed to cancel the purchase and get my money back. Due to a small defect I sent my device back and am now waiting for the repair. Contacting them is fine and you always get a response, even on Sundays and holidays. (Device itself meets my expectations)
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B
Rating: 4 out of 5
Clear communication in delivery and the product met my expectations.
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O
Rating: 3 out of 5
Several months (so many that I've lost count) between ordering and receiving it, even though the season is well underway :-\
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Response from SailProof
Hello,
we had informed you about the delay on this new product. Unfortunately, a technical problem forced us to postpone delivery until early July in your case. We apologize for any inconvenience this may have caused.
we had informed you about the delay on this new product. Unfortunately, a technical problem forced us to postpone delivery until early July in your case. We apologize for any inconvenience this may have caused.
X
Rating: 2 out of 5
A lot of delays. I concede, however, that information about the delay has been circulated, and that my schedule constraints have been taken into account.
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Response from SailProof
Hello, 2/5 is still tough. We did our utmost (and you came before other customers) to get you the tablet in time for your departure, and you say the product is good, I think we deserved better.
R
Rating: 3 out of 5
Le support de tablette est mal conçu pour la tablette 10pces , bug dans l'utilisation de météoconsult
Response from SailProof
Bonjour,
qu'entendez-vous par "mal conçu" ? Il n'est évidemment pas conçu explicitement pour la tablette, c'est un support universel de la firme Scanstrut.
Quant à l'application meteoconsult, s'il y a un bug, ce n'est peut-être pas la tablette qu'il faut incriminer d'office. Nous installons un Android le plus proche possible de la version publiée par Google et il a la certification GMS de Google. Quoiqu'il en soit, je suis étonné que vous nous attribuiez une note négative sans même avoir contacté notre support...
qu'entendez-vous par "mal conçu" ? Il n'est évidemment pas conçu explicitement pour la tablette, c'est un support universel de la firme Scanstrut.
Quant à l'application meteoconsult, s'il y a un bug, ce n'est peut-être pas la tablette qu'il faut incriminer d'office. Nous installons un Android le plus proche possible de la version publiée par Google et il a la certification GMS de Google. Quoiqu'il en soit, je suis étonné que vous nous attribuiez une note négative sans même avoir contacté notre support...
E
Rating: 3 out of 5
Good product pre-order too long
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C
Rating: 1 out of 5
It records my track but more often than not it does not show my current speed . For the money not impressed.
Response from SailProof
Hi Calum,
I'm a bit astonished that you never opened a support ticket about this. Moreover, I'm not sure that this issue is due to the tablet itself. Could you open a ticket on our support page and we'll come back to you asap?
I'm a bit astonished that you never opened a support ticket about this. Moreover, I'm not sure that this issue is due to the tablet itself. Could you open a ticket on our support page and we'll come back to you asap?
K
Rating: 4 out of 5
Found the Sailproof team to be very accommodating. Bought a 10” tablet. Had an intermittent problem with it not maintaining a WiFi connection, but they got back to me and after several sets of correspondence, the problem seemed to resolve itself. The tablet is good and I use it in conjunction a partner of theirs, SavvyNavvy which you can get 50% off their Elite Subscription. I also bought the Rokk tablet mount which I mounted on a bock on top of my sliding canopy and which holds the tablet steady. Good clear image from the tablet. I recommend Sailproof.
P
Rating: 2 out of 5
No way of getting advice despite my requests
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Response from SailProof
Hello,
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.