Customer reviews of SailProof

9,5 /10

Based on 308 published reviews

Summary of reviews

SailProof consistently delivers reliable service with fast, on-time delivery and clear communication throughout the ordering process, keeping customers informed and ensuring packages arrive securely and quickly. The product experiences high satisfaction for its practical sailing usefulness, with many noting easy setup, helpful pre- and post-sale assistance, and compatibility with navigation software and mounting options for both outdoor and indoor use. Customer service stands out for responsiveness, professionalism, and willingness to resolve issues promptly, including quick replacements and attentive support across languages and regions. The overall impression is that the equipment performs well in real-world sailing contexts and meets or exceeds expectations in usability, durability, and service.

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Patrick D.

Published on 06/06/2024 à 13h05 following a purchase from 13/01/2024

No way of getting advice despite my requests

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Response from SailProof Published on 06/06/2024

Hello,
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.

Sonja H.

Published on 06/06/2024 à 12h29 following a purchase from 25/11/2023

I received the wrong tablet, got offered a discount and kept what I received. The tablet has issues with battery overheating. Not resolved yet. When using polarized sunglasses, you can't see anything on the screen.

Response from SailProof Published on 06/06/2024

Hi Sonja,
we never received an answer to our last message. We asked you to do some check regarding overheating (as it is possible that a message is displayed under certain conditions, but till 60˚c, our tablets will never shut down) and were waiting for your answer before going further.
Regarding polarized sunglasses, it's not right to say that you can't see anything. You can see it in landscape, but not portrait mode, as very often with LCD screens. Anyway, we were ready to offer you to change for our new model which is fully compatible with polarized sunglasses; but, as said, we were waiting for your answer first.
Jean-Michel

Pierre G.

Published on 06/06/2024 à 12h26 following a purchase from 23/02/2024

Great, good readability even in sunlight. I just regret the Android system, which I really don't like.

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Hans-Joachim

Published on 04/04/2023 à 10h41 following a purchase from 04/04/2023

Customer service oriented. Questions are answered quickly and well

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Stephen S.

Published on 28/04/2022 à 06h55 following a purchase from 28/04/2022

Good service, product was as good as advertised