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W
Rating: 5 out of 5
Beautiful tablet a bit heavy but not tested yet
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Customer reviews of SailProof
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 308 published reviews
Summary of reviews
SailProof consistently delivers reliable service with fast, on-time delivery and clear communication throughout the ordering process, keeping customers informed and ensuring packages arrive securely and quickly. The product experiences high satisfaction for its practical sailing usefulness, with many noting easy setup, helpful pre- and post-sale assistance, and compatibility with navigation software and mounting options for both outdoor and indoor use. Customer service stands out for responsiveness, professionalism, and willingness to resolve issues promptly, including quick replacements and attentive support across languages and regions. The overall impression is that the equipment performs well in real-world sailing contexts and meets or exceeds expectations in usability, durability, and service.
Reviews 1, 2 and 5 stars
Reset filtersW
Rating: 5 out of 5
After direct contact with the company has taken place, everything is now fine.
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M
Rating: 5 out of 5
I would still like some information regarding the battery life. Contrary to the specification, the battery lasts about 15-20 hours during navigation (according to the manufacturer's specification, it should last about twice as long).
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T
Rating: 5 out of 5
Company that systematically responds to complaint emails and cares about the customer!
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C
Rating: 5 out of 5
I highly recommend. The seriousness and competence of this company is no longer to be demonstrated.
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J
Rating: 5 out of 5
The very first startup is long, it's a bit stressful. But after that, the tablet is totally in line with what one could hope for: good screen visibility, super practical strap on the back, great confidence in protection against shocks and humidity (even if I haven't really dared to test it yet!). The only downside is the sound, but we didn't buy this tablet for that.
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K
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Excellent, materials and services are top-notch. I recommend, serious site
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T
Rating: 5 out of 5
Product conforms.
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S
Rating: 1 out of 5
I do take some responsibility myself, in that I didnt realise my order was being shipped from outside the UK meaning I had import charges over £200! My parcel was held in customs and they didnt release it until I provided proof of my purchase , I was threatened with daily storage charges and import tax. I contacted Sailproof for advise as I thought it was a scam at first. After 2 emails ( this is the only means of contact) I had no response. This left me very stressed and in the meantime charges were incurring on storage by UPS. I thought at this stage it was a problem that needed to be resolved by Sailproof as UPS advised me they had put the incorrect cost on the items enclosed in the package. The item cost me over £200 ! More than expected and Sailproof need not respond or care. I had no choice to pay the ever increasing charges than to otherwise loose £900 on the original order. I will never use them again.. I am appalled at their non communication.
Response from SailProof
Dear Sally,
we answered your message exactly 1 hour and 20 minutes after you sent it. And we sent 2 other messages in the following days, without any answer. As you know, it's always possible that messages arrive in your spam folder. For the rest, it's possible to create a support ticket in our help center (what was done when you sent your email anyway) and find our answers there. Moreover, we also contacted UPS to check if there was any issue with the import taxes calculation.
For the rest, yes, since Brexit, you have to pay the English VAT when the parcel enter the country (but we didn't invoice you any local VAT, unlike EU clients). And there is a warning about this in red letters at the top of the check-out page.
we answered your message exactly 1 hour and 20 minutes after you sent it. And we sent 2 other messages in the following days, without any answer. As you know, it's always possible that messages arrive in your spam folder. For the rest, it's possible to create a support ticket in our help center (what was done when you sent your email anyway) and find our answers there. Moreover, we also contacted UPS to check if there was any issue with the import taxes calculation.
For the rest, yes, since Brexit, you have to pay the English VAT when the parcel enter the country (but we didn't invoice you any local VAT, unlike EU clients). And there is a warning about this in red letters at the top of the check-out page.
P
Rating: 5 out of 5
Hyper efficient (SailProof Belgium). Thank you ;-) Pierre
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E
Rating: 5 out of 5
TopTopTop
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S
Rating: 5 out of 5
Shopping satis, seems to be robust and good. Not tried out on the boat yet
A
Rating: 5 out of 5
Excellent unit, does everything it says. Only negative is the imposition of import taxes due to the stupidity of most of England
A
Rating: 5 out of 5
fast and compliant delivery
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W
Rating: 5 out of 5
Great product. Works great in the sunshine, and the batteries last all day 👍
L
Rating: 5 out of 5
Robuuste tablet zeer kwalitatief afgewerkt,heb ook de houder er bij genomen ook deze is zoals voorgesteld.Het product voldoet aan de eisen zoals voorgeschreven.tevreden klant.
J
Rating: 5 out of 5
No problem
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E
Rating: 5 out of 5
Nice material, very good value for money.
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J
Rating: 5 out of 5
Fast and efficient service
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J
Rating: 5 out of 5
Prompt no-hassle delivery, and I’ve been impressed by the tablet so far.
A
Rating: 5 out of 5
Generally content but still uncertain that the charger I ordered alongside this is necessary. It would have been useful to be given more information as to what is included within the iPad pack.
Response from SailProof
Hi Alison,
I'm really sorry to hear about the charger. In our product description, the last line describes the "included accessories":
- US/EU/UK/Australian power adaptor
- USB-C cable
- USB-A to DC jack cable
- Hand strap
Perhaps the terms "power adaptor" are not sufficiently specific. Anyway, I have refunded the charger cost to your credit card ;-)
I'm really sorry to hear about the charger. In our product description, the last line describes the "included accessories":
- US/EU/UK/Australian power adaptor
- USB-C cable
- USB-A to DC jack cable
- Hand strap
Perhaps the terms "power adaptor" are not sufficiently specific. Anyway, I have refunded the charger cost to your credit card ;-)
A
Rating: 5 out of 5
I am very glad of my new tablet! It is really made for me. Thank you! Andrzej and Jacek (Poland)
M
Rating: 5 out of 5
Support has been excellent.
S
Rating: 5 out of 5
My experience with the SailProof team has been great... both before I purchased the tablet and then after placing the order. I had a few questions as I was considering this product versus a traditional MFD, and they were answered promptly and professionally. This really made a difference in the overall experience and of course, my decision. There is no doubt that this is a serious company making serious products for sailors. I have yet to get out on the water, but the build quality is exceptional, and to be certain, this is not just a repackaged Android tablet but rather a purpose-built solution for the challenges of a harsh marine environment. I am looking forward to a great summer of sailing and using the SailProof tablet. Thanks.
R
Rating: 5 out of 5
All good
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J
Rating: 5 out of 5
0
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E
Rating: 5 out of 5
perfect transaction
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S
Rating: 5 out of 5
Brilliant kit. Great service.
D
Rating: 5 out of 5
Very good
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K
Rating: 5 out of 5
Very satisfied
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P
Rating: 5 out of 5
Excellent product and very good follow-up
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H
Rating: 5 out of 5
I am very satisfied with the tablet so far. Also, the answers to some questions were always answered very promptly via email.
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S
Rating: 5 out of 5
Shipped quickly and staff were very responsive in answering all,y questions.
S
Rating: 5 out of 5
A nice robust tablet. It was shipped immediately and was there the next day
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P
Rating: 5 out of 5
The material seems to be of good quality. I've loaded navionics. I'm in the getting started phase.
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E
Rating: 5 out of 5
Bonjour. Le personnel de Sailproof est aimable et compétent, mais la tablette est trop sensible aux projections d'eau pour que nous puissions l'utiliser comme PDA dans notre pisciculture;
J
Rating: 5 out of 5
Fine
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L
Rating: 5 out of 5
compliance, quality
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F
Rating: 5 out of 5
Every thing ok