The online store SailProof is highly regarded for its efficient delivery, with many customers noting quick receipt of their products without any issues. The ordering process is consistently described as smooth and straightforward, contributing to a positive shopping experience. Customers frequently commend the product quality, particularly highlighting the excellent performance of the tablets in various conditions, such as outdoor visibility and resistance to weather elements.
Very sorry to say that but I will send the tablet back to you. It does not change to landscape format but stays in portrait in my favorite app NV charts. All other apps do change the format for example orca. If you have any idea, please let me now, otherwise I have to switch to IPad, which works fine for my usage. Kind regards Martin Kröger Schubertstraße 4 38114 Braunschweig Germany
Response from SailProof
Hi!
As I think my colleague told you, we tested the last version of NV Charts on our tablets and it works very fine in both orientations. The issue must come from a setting somewhere in your configuration. We have been unable to reproduce it but would be happy to help. Perhaps the best would be to first have a factory reset and then reinstall the app.
A
Andrei N.
Rating: 1 out of 5
following a purchase from 24/10/2025
Boxes arrived open and damaged. Scratches on the tablet. Support relatively unhelpful so far.
Response from SailProof
Hi! You didn't answer our last messages. As said in our answer, and seeing the pic you sent, scratches are not on the tablet itself but on the protective film.You said that something was missing, but didn't confirm which part it could be. Don't hesitate to answer our last message in the ticket platform and we'll happily deal with any problem.
J
Jordi J.
Rating: 1 out of 5
following a purchase from 16/10/2025
I received the box open, things are missing and I sent 4 emails and they haven't replied to me
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Response from SailProof
Good morning,
we have responded well, asking you to open a support ticket, you haven't done it. I have retrieved your email and the photos. Unfortunately, the box seems to have indeed opened. From what I see, nothing is missing. I invite you again to open a ticket to ensure good follow-up and not allow a claim to be made at the UPS level.
A
Alan J.
Rating: 3 out of 5
following a purchase from 29/07/2025
All other instrument suppliers included a sun cover. You do not list it as an addition option. Also there should be a choice of extension lead lengths, the ones provided are no where near long enough to get to the nav table. I have had to buy additional lengths.
Response from SailProof
Hi! I'm not sure to understand which kind of "sun cover" you're mentioning (we supply a cover for the screen in option, I don't know any other PC Screens providers who provide a cover; and not all our clients want a cover, that's why it's an option).
Regarding cables, it's not recommended to use longer cables because it reduce the charging capacity. Moreover it's not recommended to charge the tablet in the cockpit, as an open port cancels the waterproofness. In this case, we suggest to choose our models with waterproof charging (supplied with a waterproof charging socket to be installed int he cockpit).
A
ACES E.
Rating: 3 out of 5
following a purchase from 02/07/2025
Had to buy a second battery at almost $200.00 because bright screen pulls too on the much battery. You can't charge the battery without the tablet. Not the best for sailing in bright daylight. Recommend a couple of cheaper tablets for redundancy.
Response from SailProof
Our spare battery costs $65.23, you paid $118 with the delivery costs from Belgium. Unfortunately, your fantastic president decided to add huge tariffs, we can't be responsible for that...
For the rest, battery life is as advertised (about 6 to 7 hours at 100% brightness), we extensively inform about this on our website because yes, a 1000 nits screen drains a lot of power and you have to take this into account.
S
Sally T.
Rating: 1 out of 5
following a purchase from 28/05/2025
I do take some responsibility myself, in that I didnt realise my order was being shipped from outside the UK meaning I had import charges over £200! My parcel was held in customs and they didnt release it until I provided proof of my purchase , I was threatened with daily storage charges and import tax. I contacted Sailproof for advise as I thought it was a scam at first. After 2 emails ( this is the only means of contact) I had no response. This left me very stressed and in the meantime charges were incurring on storage by UPS. I thought at this stage it was a problem that needed to be resolved by Sailproof as UPS advised me they had put the incorrect cost on the items enclosed in the package. The item cost me over £200 ! More than expected and Sailproof need not respond or care. I had no choice to pay the ever increasing charges than to otherwise loose £900 on the original order. I will never use them again.. I am appalled at their non communication.
Response from SailProof
Dear Sally,
we answered your message exactly 1 hour and 20 minutes after you sent it. And we sent 2 other messages in the following days, without any answer. As you know, it's always possible that messages arrive in your spam folder. For the rest, it's possible to create a support ticket in our help center (what was done when you sent your email anyway) and find our answers there. Moreover, we also contacted UPS to check if there was any issue with the import taxes calculation.
For the rest, yes, since Brexit, you have to pay the English VAT when the parcel enter the country (but we didn't invoice you any local VAT, unlike EU clients). And there is a warning about this in red letters at the top of the check-out page.
L
Loic R.
Rating: 3 out of 5
following a purchase from 21/05/2024
Little snag with the wrong accessory being shipped with the tablet which was promptly resolved by customer service. Not so positive about being stuck with Android 12. I could have bought any rugged Android tablet with a brighter screen.
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Guy E.
Rating: 3 out of 5
following a purchase from 23/10/2024
The brightness of the screen makes it unusable in sunlight
Response from SailProof
Hi! We are a bit astonished of your comment. We have thousands of tablets on the market, used by professional sailors in races like the Vendée Globe or the America's Cup and never receive any complaint. or perhaps there's an issue with your particular tablet, we had the problem one time. But then please open a support ticket and we'll deal with it.
L
Lane F.
Rating: 1 out of 5
following a purchase from 25/06/2024
I returned the unit as it was not as advertised. I received the price of the unit but not the shipping cost in either direction.
Response from SailProof
Hi! Conditions of return and refund in the EU are clear. You are integrally refunded (except shipping costs) if you return in the 14 days an unused device, in his original packaging. You returned it after using it more than 2 months and still we refunded the total value, except the shipping costs. There was an issue with the GPS in this batch of tablets, that we solved through a firmware update just after you returned it. For the rest, you'll understand that comments like below doesn't have anything to do with the way our tablet is advertised: "the keyboard has no back arrow (<). Just like an IPad." (this is just a setting ??) or "the Navionics menu screen does not rotate (the chart screen does rotate so you can have it in landscape mode) so we can only mount it in its vertical position." (issue that has nothing to do with our tablet, but with the way you set your display up).
J
Jan S.
Rating: 3 out of 5
following a purchase from 16/03/2024
late delevery, but correct coomunication
J
Jean-Pierre V.
Rating: 3 out of 5
following a purchase from 04/11/2024
After ordering a rugged tablet, I sent several requests for a delivery time. I only got a reply a few weeks later, so much so that I wondered if it wasn't a scam. There's a serious lack of communication which will end up damaging your reputation. It's a pity because the tablet seems to be of very good quality. I'll be testing it soon on my next delivery. Thank you for your attention.
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Response from SailProof
Hello,
as we explained in our reply of 17/11, your 3 messages, dated 4, 10 and 15/11, had all gone to spam. We were at a trade fair at the time, so the support team was reduced, and we replied to you as soon as we discovered the spam messages. Please be assured that this was beyond our control.
O
Olivier J.
Rating: 3 out of 5
following a purchase from 14/04/2024
Several months (so many that I've lost count) between ordering and receiving it, even though the season is well underway :-\
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Response from SailProof
Hello,
we had informed you about the delay on this new product. Unfortunately, a technical problem forced us to postpone delivery until early July in your case. We apologize for any inconvenience this may have caused.
R
ROBIN B.
Rating: 3 out of 5
following a purchase from 03/04/2024
Le support de tablette est mal conçu pour la tablette 10pces , bug dans l'utilisation de météoconsult
Response from SailProof
Bonjour,
qu'entendez-vous par "mal conçu" ? Il n'est évidemment pas conçu explicitement pour la tablette, c'est un support universel de la firme Scanstrut.
Quant à l'application meteoconsult, s'il y a un bug, ce n'est peut-être pas la tablette qu'il faut incriminer d'office. Nous installons un Android le plus proche possible de la version publiée par Google et il a la certification GMS de Google. Quoiqu'il en soit, je suis étonné que vous nous attribuiez une note négative sans même avoir contacté notre support...
E
ELISE T.
Rating: 3 out of 5
following a purchase from 14/04/2024
Good product pre-order too long
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Calum I.
Rating: 1 out of 5
following a purchase from 23/12/2023
It records my track but more often than not it does not show my current speed . For the money not impressed.
Response from SailProof
Hi Calum,
I'm a bit astonished that you never opened a support ticket about this. Moreover, I'm not sure that this issue is due to the tablet itself. Could you open a ticket on our support page and we'll come back to you asap?
S
Sonja H.
Rating: 3 out of 5
following a purchase from 25/11/2023
I received the wrong tablet, got offered a discount and kept what I received. The tablet has issues with battery overheating. Not resolved yet. When using polarized sunglasses, you can't see anything on the screen.
Response from SailProof
Hi Sonja,
we never received an answer to our last message. We asked you to do some check regarding overheating (as it is possible that a message is displayed under certain conditions, but till 60˚c, our tablets will never shut down) and were waiting for your answer before going further.
Regarding polarized sunglasses, it's not right to say that you can't see anything. You can see it in landscape, but not portrait mode, as very often with LCD screens. Anyway, we were ready to offer you to change for our new model which is fully compatible with polarized sunglasses; but, as said, we were waiting for your answer first.
Jean-Michel
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