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J
Rating: 2 out of 5
too long to explain!
Translated reviews
Customer reviews of SailProof
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 308 published reviews
Summary of reviews
SailProof consistently delivers reliable service with fast, on-time delivery and clear communication throughout the ordering process, keeping customers informed and ensuring packages arrive securely and quickly. The product experiences high satisfaction for its practical sailing usefulness, with many noting easy setup, helpful pre- and post-sale assistance, and compatibility with navigation software and mounting options for both outdoor and indoor use. Customer service stands out for responsiveness, professionalism, and willingness to resolve issues promptly, including quick replacements and attentive support across languages and regions. The overall impression is that the equipment performs well in real-world sailing contexts and meets or exceeds expectations in usability, durability, and service.
2 star reviews
Reset filtersS
Rating: 2 out of 5
Terrible GPS, the built-in speakers have no good sound. If you connect the tablet to the power supply the running app stops working.
Response from SailProof
The GPS issue (not from us, but from the chipset manufacturer) has been solved through a firmware update. We never heard about the problem you mention regarding apps stopping working when the tablet is powered. And you never contacted our support about that. Do you use a 3rd party charger?
X
Rating: 2 out of 5
A lot of delays. I concede, however, that information about the delay has been circulated, and that my schedule constraints have been taken into account.
Translated reviews
Response from SailProof
Hello, 2/5 is still tough. We did our utmost (and you came before other customers) to get you the tablet in time for your departure, and you say the product is good, I think we deserved better.
P
Rating: 2 out of 5
No way of getting advice despite my requests
Translated reviews
Response from SailProof
Hello,
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.