Customer reviews of SailProof

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9,5 /10
Overall rating: 9,5 out of 10
Based on 308 published reviews

Summary of reviews

SailProof consistently delivers reliable service with fast, on-time delivery and clear communication throughout the ordering process, keeping customers informed and ensuring packages arrive securely and quickly. The product experiences high satisfaction for its practical sailing usefulness, with many noting easy setup, helpful pre- and post-sale assistance, and compatibility with navigation software and mounting options for both outdoor and indoor use. Customer service stands out for responsiveness, professionalism, and willingness to resolve issues promptly, including quick replacements and attentive support across languages and regions. The overall impression is that the equipment performs well in real-world sailing contexts and meets or exceeds expectations in usability, durability, and service.

Reviews 2, 3 and 5 stars

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J
Jean-Paul R.
Rating: 5 out of 5
following a purchase from 26/09/2024
Matériel robuste et simple d'utilisation
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Didier W.
Rating: 5 out of 5
following a purchase from 12/12/2023
Rapide, efficace avec des interlocuteurs compétents
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Stefan S.
Rating: 2 out of 5
following a purchase from 13/07/2024
Terrible GPS, the built-in speakers have no good sound. If you connect the tablet to the power supply the running app stops working.
Response from SailProof
The GPS issue (not from us, but from the chipset manufacturer) has been solved through a firmware update. We never heard about the problem you mention regarding apps stopping working when the tablet is powered. And you never contacted our support about that. Do you use a 3rd party charger?
N
Nicolas G.
Rating: 5 out of 5
following a purchase from 07/05/2024
After a sailing season with long journeys using the tablet it appears the performances are as specified. There has been a serious issue with the GPS but the vendor has carefully followed up and provided a solution. The vendor is committed to service quality : because the ordered model couldn't be shipped on time the vendor sent a High-End model instead without additional cost. Although improvements are of course always possible, like everywhere, the tablet is of great and reliable assistance for sailing.
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Boris F.
Rating: 5 out of 5
following a purchase from 08/01/2024
Great service
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Jan S.
Rating: 3 out of 5
following a purchase from 16/03/2024
late delevery, but correct coomunication
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Gonzalo S.
Rating: 5 out of 5
following a purchase from 17/12/2024
Perfecto por ahora
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Habib M.
Rating: 5 out of 5
following a purchase from 16/12/2023
Les objets commandés arrivent très vite. Mais le site est un peu dur à comprendre car il y a trop de nouveautés incompatibles entre elles.
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Bernie L.
Rating: 5 out of 5
following a purchase from 06/10/2023
This is a great tablet, perfect for sailing: rugged design, solidly waterproof, and right sized for at the helm.
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Gonzalo S.
Rating: 5 out of 5
following a purchase from 17/12/2024
For now it is very effective and good presence, impeccable aesthetics!
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Catherine C.
Rating: 5 out of 5
following a purchase from 17/12/2024
Fast order processing and delivery Perfect package
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Rika D.
Rating: 5 out of 5
following a purchase from 09/12/2024
Correct shipment. On time. Satisfied
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Thierry C.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect
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Richard C.
Rating: 5 out of 5
following a purchase from 20/11/2024
I have not had a chance to use it on the boat but it appears to be very well made. Love all the features.
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Robert C.
Rating: 5 out of 5
following a purchase from 08/12/2024
Excellent rugged tablet - perfect for use on board when cruising
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Dan M.
Rating: 5 out of 5
following a purchase from 30/11/2024
Product is exactly as advertised. Shipment was received sooner than projected. Very pleased with my purchase.
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Jean-Pierre V.
Rating: 3 out of 5
following a purchase from 04/11/2024
After ordering a rugged tablet, I sent several requests for a delivery time. I only got a reply a few weeks later, so much so that I wondered if it wasn't a scam. There's a serious lack of communication which will end up damaging your reputation. It's a pity because the tablet seems to be of very good quality. I'll be testing it soon on my next delivery. Thank you for your attention.
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Response from SailProof
Hello,
as we explained in our reply of 17/11, your 3 messages, dated 4, 10 and 15/11, had all gone to spam. We were at a trade fair at the time, so the support team was reduced, and we replied to you as soon as we discovered the spam messages. Please be assured that this was beyond our control.
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Eric V.
Rating: 5 out of 5
following a purchase from 05/11/2024
A great complement to my Garmin. With 2 control stations and only one plotter, I can easily get around with the SailProof. Great!
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Habib M.
Rating: 5 out of 5
following a purchase from 26/11/2024
package received very quickly
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Gilles A.
Rating: 5 out of 5
following a purchase from 04/11/2024
Perfect sale, very pleasant and competent team Recommend
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Jp G.
Rating: 5 out of 5
following a purchase from 04/11/2024
Very pleasant contact at a trade show, and friendly, responsive online service.
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Brigitte D.
Rating: 5 out of 5
following a purchase from 22/11/2024
Very satisfied
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Romain T.
Rating: 5 out of 5
following a purchase from 15/11/2024
at the top
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Derek P.
Rating: 5 out of 5
following a purchase from 29/10/2024
Extremely fast delivery! Setup was simple, very much like any phone I have had. Haven't used it on the boat yet, but I can imagine it will work perfectly
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Gesticom M.
Rating: 5 out of 5
following a purchase from 21/10/2024
Within the expectations generated.
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Jean-Christophe F.
Rating: 5 out of 5
following a purchase from 10/10/2024
Perfect! Impeccable service, very fast delivery, perfect product, I highly recommend it!
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Thierry L.
Rating: 5 out of 5
following a purchase from 19/09/2024
Very satisfied
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Philippe F.
Rating: 5 out of 5
following a purchase from 14/09/2024
The equipment is perfectly suited to its intended use.
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Jean-Paul R.
Rating: 5 out of 5
following a purchase from 26/09/2024
Good product as described
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Richard V.
Rating: 5 out of 5
following a purchase from 04/09/2024
Good Product on first view. Could not live test it yet but so far good experience with this shop.
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Agustin M.
Rating: 5 out of 5
following a purchase from 09/09/2024
Very good. Everything is correct.
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Leonardo E.
Rating: 5 out of 5
following a purchase from 29/08/2024
Very good everything
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Andrzej L.
Rating: 5 out of 5
following a purchase from 09/09/2024
I have very good experience with this company. I recommend Sailproof
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Markus J.
Rating: 5 out of 5
following a purchase from 13/08/2024
Super positive sales and support experience. Despite late order (due to extended evaluation process) shipment was done almost instantly and I received the SP10X within 3 days of ordering despite international shipmemt. That's world record! I suffered then from a most stupid customer mistake and was patiently and swiftly within 12 hours attended to and helped. Hence, overall super professional organization. On the SP10X itself, after 2 weeks of heavy duty testing I can confirm that all marketimg promises were fulfilled. No box unticked. I'd like to highlight the super bright screen, the fast processor and the very solid protection. In addition the recommended gear from Rokk is plug and play and just does (the heavy duty) job. And last, the back pack looks stylish. Overall very big bang for the substantial buck.
Response from SailProof
Hi Jordi!
Thanks so much for this extensive review; We are happy to see you are pleased with your tablet and accessories and our support service. Please never hesitate when you need some more help!
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Emmanuel D.
Rating: 5 out of 5
following a purchase from 24/08/2024
As described
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Jimmy H.
Rating: 5 out of 5
following a purchase from 26/08/2024
I recently bought the SP10X after another of my iPads got soaked (even though it had a “waterproof” case) on a race. The SP10X ticks a lot of boxes. It’s waterproof, it’s rugged, it’s touch screen works even when wet, it’s got waterproof charging, it’s got a good GPS, it’s sunlight readable, you can hotswap the battery and it’s not too expensive. But it also has some simple flaws. Like why is it shipped with Android’s phone mode configuration? It doesn’t make sense, and it’s not straightforward to change to tablet mode if you’re not a savvy Android user. Another thing I don’t like is that Remote Desktop from Microsoft crashes all the time, however that is Microsoft’s fault and not Sailproof’s. Frustrating because Remote Desktop works flawlessly on iPads! Any way the Sailproof SP10X is still way better than any iPad I ever had if you’re looking for a tablet to use on a boat for navigation or mirror a computer running a navigation software like Expedition or Adrena. If you’re really serious about the latter there are options that probably are better but for a seriously high cost so all in all the Sailproof SP10X gives you the most bang for the buck, at the moment.
Response from SailProof
Hi Jimmy, thanks for your extensive review. We have recently adapted the display options to switch easily to "tablet" display mode. Update to the last firmware if not automatically done, and follow our FAQ information or just slide the Display size settings to the smallest size.
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Tony K.
Rating: 5 out of 5
following a purchase from 24/08/2024
Excellent so far.
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Patrice M.
Rating: 5 out of 5
following a purchase from 17/08/2024
👍
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Gilles B.
Rating: 5 out of 5
following a purchase from 20/08/2024
Rapidité de réaction et d'envoi. Parfait
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Olivier E.
Rating: 5 out of 5
following a purchase from 30/07/2024
Delivery on time, perfect material
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