Customer reviews of Sambavanilla

9,8 /10

Based on 4 499 published reviews

5 4 100 91% 4 308 7% 3 56 1% 2 20 0% 1 15 0%

Summary of reviews

Sambavanilla customers consistently highlight fast, reliable delivery and careful packaging, with many notes that orders arrive quickly, in good condition, and exactly as described. They praise the product quality, especially vanilla pods and liquids, with several mentions of excellent or very good results and value for money. Repeated themes include smooth ordering processes, consistent order accuracy, and a positive overall experience that encourages repeat purchases.

1 star review

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Corinne H.

Published on 04/08/2026 à 11h59 following a purchase from 20/07/2026

Very good

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Response from Sambavanilla Published on 06/08/2026

Hello Corinne,

We thank you for your feedback but do not quite understand the appropriateness of your 1-star review with the comment "Very good"!

Best regards,
The Sambavanilla team

Mireille V.

Published on 01/01/2026 à 17h45 following a purchase from 16/12/2025

Reactive customer service but not very accommodating. In case of a return, if you cannot print the return label, well, it's lost. Otherwise, nothing to say about the spices.

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Response from Sambavanilla Published on 05/01/2026

Hello Mireille,

Thank you for taking the time to share your experience. We have exchanged several times regarding your wish to return a product. In this regard, you requested a return label and we sent it to you quickly. We could not have guessed that you were unable to print it. We tried to find a solution with you, but each time you refused our proposals. We are willing to be accommodating, but we cannot perform miracles.

Best regards,
The Sambavanilla team

Jean-Luc V.

Published on 18/11/2025 à 17h54 following a purchase from 01/11/2025

I could have been satisfied if only the delivery service (Mondial Relay) had allowed me to avoid returning the package to the sender since I was abroad by letting me leave it there for two more days. I now refuse to make them work.

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Response from Sambavanilla Published on 25/11/2025

Hello Jean-Luc,

Thank you for taking the time to share your experience. We are sorry to hear about the complications you encountered with the delivery service. Packages indeed do not stay more than a week at relay points, and if you do not go to pick them up, they are returned to the sender. Next time, do not hesitate to ask us to delay the shipment if you are not available to pick up your order.
We hope to have the opportunity to fully satisfy you on your next order.

Best regards,
The Sambavanilla team

Philippe M.

Published on 04/11/2025 à 18h45 following a purchase from 17/10/2025

very well packaged product and of very good quality. I will place another order next time

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Response from Sambavanilla Published on 11/11/2025

Hello Philippe,

We are delighted to hear that you are considering placing another order. However, why leave a 1/5 review if you like the products?

Best regards,
The Sambavanilla team

Joyce C.

Published on 02/05/2024 à 19h01 following a purchase from 16/04/2024

I never received the package

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Jean-Marie R.

Published on 15/03/2024 à 17h49 following a purchase from 28/02/2024

Disappointed

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Response from Sambavanilla Published on 22/03/2024

Too bad you don't know what disappointed you!

Pierre B.

Published on 09/03/2024 à 21h06 following a purchase from 22/02/2024

No Vannilla seeds in the pods. Very disappointed with this purchase

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Nicolas P.

Published on 13/12/2023 à 19h09 following a purchase from 25/11/2023

Impec

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Response from Sambavanilla Published on 15/12/2023

Why leave a 1/5 review if you like the product?

Maryse R.

Published on 22/11/2023 à 17h43 following a purchase from 06/11/2023

Very fragrant vanilla and very good spices.

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Response from Sambavanilla Published on 24/11/2023

Your review does not reflect your rating. You must have inverted the scale.

Laurent C.

Published on 07/09/2023 à 22h11 following a purchase from 22/08/2023

I would have liked to be delivered much more quickly!!!!! Paying for 24/48h delivery receiving the delivery confirmation email after 24h and receiving the order 5 days later!!!!

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Response from Sambavanilla Published on 09/09/2023

We apologize for the delay in delivery. We would like to remind you that weekends are not counted as part of delivery times, and that in the end your parcel was only one day late.

Abderahmane H.

Published on 22/08/2023 à 17h39 following a purchase from 05/08/2023

Fast, careful dispatch. Fresh pods, carefully wrapped.

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Response from Sambavanilla Published on 24/08/2023

Why a score of 1 if you're happy with the product and the shopping experience?

Françoise M.

Published on 05/07/2023 à 02h36 following a purchase from 14/06/2023

I was very disappointed by the vanilla pod sachets. During my trip to Polynesia, I brought back bags of vanilla pods and only one pod had the weight of your 10 vanilla pods. What a disappointment!

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Emmanuel D.

Published on 16/02/2023 à 07h04 following a purchase from 29/01/2023

Very good products

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Response from Sambavanilla Published on 17/02/2023

why put a score of 1 if the products are good?

Frédéric C.

Published on 05/02/2022 à 18h02 following a purchase from 18/01/2022

I am disappointed by the quality of the Madagascar vanilla delivered. 55g in weight for 15 strands. This month has decreased by 25% compared to my order last year. Last year a strand weighed 5g, in 2022 it weighs 3.6g. I will order elsewhere. Cdlt

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Response from Sambavanilla Published on 07/02/2022

Hello,
Vanilla beans are not made in molds and their weight can vary from one bean to another. A weight of 3.67 grams per pod is still quite respectable. Your criticism is a bit gratuitous, especially since you did not place an order with us last year.

Elisabeth P.

Published on 28/09/2020 à 07h38 following a purchase from 13/09/2020

I purchased vanilla powder and was very disappointed with the quality of the product delivered. the product did not conform to the vanilla powder, there was no vanilla flavour and no smell. if it was powder from used pods, they were very used up. my husband is a pastry chef, so he was able to judge the product in good faith. the dispute was resolved and we received a refund.

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