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L
Rating: 5 out of 5
Perfect
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Customer reviews of Sambavanilla
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 4 447 published reviews
Summary of reviews
Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Beautiful vanillas, very fast shipping
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G
Rating: 5 out of 5
Fast and careful delivery. High quality products, the pods are very fragrant, soft and well filled.
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Response from Sambavanilla
Dear Gilles, we warmly thank you for your flattering review and for the 5/5 rating. We are delighted to hear that you appreciated the quality of our products as well as our delivery service. Your satisfaction is our priority, and we hope to welcome you again very soon at Sambavanilla.
G
Rating: 5 out of 5
Hello, Perfect as usual Product and delivery. Thank you.
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P
Rating: 5 out of 5
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J
Rating: 5 out of 5
I ordered vanilla received quickly vacuum packed
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B
Rating: 2 out of 5
The vanilla pods were very thin and not fatty, very disappointed with my large order.
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Response from Sambavanilla
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
M
Rating: 5 out of 5
Thank you very much, it's fabulous
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P
Rating: 5 out of 5
Oh great as always
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R
Rating: 5 out of 5
Very good product
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L
Rating: 5 out of 5
well-constructed site, speed and good communication, products received well packaged and on time
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Response from Sambavanilla
Dear Laurent,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you appreciated the structure of our site, as well as the speed of our service and the quality of our packaging. Your satisfaction is our priority, and your feedback encourages us to continue improving our services. We look forward to serving you again on Sambavanilla!
Best regards,
The Sambavanilla team
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you appreciated the structure of our site, as well as the speed of our service and the quality of our packaging. Your satisfaction is our priority, and your feedback encourages us to continue improving our services. We look forward to serving you again on Sambavanilla!
Best regards,
The Sambavanilla team
A
Rating: 5 out of 5
Always satisfied with the quality
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E
Rating: 5 out of 5
Very good
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T
Rating: 5 out of 5
Top notch!!
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T
Rating: 5 out of 5
Super vanilla
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B
Rating: 5 out of 5
The entire order meets my expectations. Great.
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A
Rating: 5 out of 5
Very very satisfied. Serious site and objects faithful to the request, very well protected. Thank you for this site to recommend.
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Response from Sambavanilla
Dear Annick,
Thank you very much for your positive feedback and your recommendation! We are delighted to know that you are satisfied with your experience on Sambavanilla and that our items met your expectations. Your satisfaction is our priority.
We look forward to seeing you again soon on our site!
Best regards,
The Sambavanilla team
Thank you very much for your positive feedback and your recommendation! We are delighted to know that you are satisfied with your experience on Sambavanilla and that our items met your expectations. Your satisfaction is our priority.
We look forward to seeing you again soon on our site!
Best regards,
The Sambavanilla team
B
Rating: 5 out of 5
Product of very good quality. Fast delivery
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B
Rating: 5 out of 5
very good
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R
Rating: 5 out of 5
Very good product as always and very well packaged
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S
Rating: 5 out of 5
Delighted with my purchases, just have to wait 3 months to taste it!
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G
Rating: 5 out of 5
Very serious site. The weights suit me perfectly. The prices are very affordable
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Response from Sambavanilla
Hello Guy,
Thank you so much for your positive feedback on Sambavanilla! We are delighted to learn that you are satisfied with the weights and prices. Your trust and satisfaction are our priority. See you soon on our site!
Best regards,
The Sambavanilla team
Thank you so much for your positive feedback on Sambavanilla! We are delighted to learn that you are satisfied with the weights and prices. Your trust and satisfaction are our priority. See you soon on our site!
Best regards,
The Sambavanilla team
F
Rating: 5 out of 5
Perfect shipment!
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M
Rating: 5 out of 5
Vanilla pods of very good quality, what a magnificent scent, great value for money. The spices are divine, and the vanilla sugar and vanilla extract are magnificent. Thank you for these beautiful noble and gourmet products.
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Response from Sambavanilla
Dear Megan,
We warmly thank you for your flattering review of our site "Sambavanilla". We are delighted to learn that you appreciate the quality of our vanilla pods and spices, as well as their enchanting fragrance. Your satisfaction is our greatest reward, and we hope to see you soon for new gourmet discoveries.
We warmly thank you for your flattering review of our site "Sambavanilla". We are delighted to learn that you appreciate the quality of our vanilla pods and spices, as well as their enchanting fragrance. Your satisfaction is our greatest reward, and we hope to see you soon for new gourmet discoveries.
C
Rating: 5 out of 5
Fast shipping, products very well packaged and of quality. Very satisfied!
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C
Rating: 5 out of 5
Perfect
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P
Rating: 2 out of 5
I ordered 50 pods. The site indicated a minimum of 5 g per pod but the total weight of the 50 is 185 g, which is an average of 3.7 g, or 25% less. I should have bought my pods from another site that sells packs of 250 g for barely more expensive.
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Response from Sambavanilla
Hello Pascal,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. Our pods are often subject to natural weight variations, and we strive to ensure the quality of our products. Your comment is valuable and will help us improve our communication. Please feel free to contact us directly for any questions or complaints, we would be happy to assist you.
Best regards,
The Sambavanilla team.
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. Our pods are often subject to natural weight variations, and we strive to ensure the quality of our products. Your comment is valuable and will help us improve our communication. Please feel free to contact us directly for any questions or complaints, we would be happy to assist you.
Best regards,
The Sambavanilla team.
V
Rating: 5 out of 5
Great, I received my order well.
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E
Rating: 5 out of 5
Good product quality. No issues with delivery. Nothing to complain about.
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E
Rating: 5 out of 5
First purchase of gourmet black vanilla, incredible in pastries! Great storage tubes. I recommend!
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Response from Sambavanilla
Dear Emylie,
Thank you very much for your flattering comment on our gourmet black vanilla! We are delighted to hear that it enhances your pastries and that our storage tubes suit you. Your recommendation particularly touches us.
Looking forward to seeing you again on Sambavanilla!
Best regards,
The Sambavanilla team
Thank you very much for your flattering comment on our gourmet black vanilla! We are delighted to hear that it enhances your pastries and that our storage tubes suit you. Your recommendation particularly touches us.
Looking forward to seeing you again on Sambavanilla!
Best regards,
The Sambavanilla team
C
Rating: 5 out of 5
EVERYTHING IS AS EXPECTED. VERY GOOD PRODUCT. I HIGHLY RECOMMEND AND WILL ORDER AGAIN
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Response from Sambavanilla
We warmly thank you, Cyrille, for your flattering review and your 5/5 rating. We are delighted to learn that you are completely satisfied with your experience with Sambavanilla. Your recommendation is greatly appreciated, and we would be happy to welcome you again for your next order. See you very soon!
S
Rating: 5 out of 5
Delicious vanilla stored in a glass tube and some frozen pods. Very fast delivery. Perfect.
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Response from Sambavanilla
We sincerely thank you for your flattering review regarding Sambavanilla. We are delighted to learn that you appreciated the quality of our vanilla and the speed of our delivery service. Your satisfaction is our priority, and we hope to serve you again very soon.
P
Rating: 5 out of 5
Products of very good quality. Perfect packaging. Fast delivery. Bravo
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Response from Sambavanilla
Hello Patrick,
Thank you very much for your flattering review! We are delighted that our products, our packaging, and our delivery service met your expectations. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Sambavanilla team
Thank you very much for your flattering review! We are delighted that our products, our packaging, and our delivery service met your expectations. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Sambavanilla team
J
Rating: 5 out of 5
very good product
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V
Rating: 5 out of 5
Fast, very good product. Thank you.
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M
Rating: 5 out of 5
Very good quality product. The vanillas are vacuum sealed. From my order to delivery, everything is great.
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C
Rating: 5 out of 5
This package was for my granddaughter.
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M
Rating: 5 out of 5
Top
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J
Rating: 5 out of 5
Very good very good products received quickly
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P
Rating: 5 out of 5
TB
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