Customer reviews of Sambavanilla

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Cedric B.

Rating: 4 out of 5

Published on 05/10/2020 à 19h38 following a purchase from 23/09/2020

Very fast! Perfect

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Jonathan F.

Rating: 4 out of 5

Published on 04/10/2020 à 15h49 following a purchase from 13/09/2020

The vanilla pods are tender and well supplied with vanilla beans. Very good taste. I would like to suggest that you sell glass containers for the vanilla pods to keep them in better condition.

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MICHEL P.

Rating: 3 out of 5

Published on 01/10/2020 à 18h40

One of the few sites to mention the vanillin content, vanilla as described .... ...but, the taste is not there. I'm used to making ice cream and custards with vanilla beans, but I didn't find the smell and taste I usually had. I'm going to double the doses, and it will become a luxury dessert, too bad.

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Response from Sambavanilla Published on 03/10/2020

For a better infusion of the pods, we recommend that you let them soak in the milk for at least 24 hours in the refrigerator before starting your preparations.

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Elisabeth P.

Rating: 1 out of 5

Published on 28/09/2020 à 07h38 following a purchase from 13/09/2020

I purchased vanilla powder and was very disappointed with the quality of the product delivered. the product did not conform to the vanilla powder, there was no vanilla flavour and no smell. if it was powder from used pods, they were very used up. my husband is a pastry chef, so he was able to judge the product in good faith. the dispute was resolved and we received a refund.

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Cathy G.

Rating: 4 out of 5

Published on 18/09/2020 à 05h29 following a purchase from 05/09/2020

Very good product Very well packaged Very fast

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LYNDA N.

Rating: 2 out of 5

Published on 14/09/2020 à 18h10

I placed my order on 02/09/20, I received it on 10/09/20. Delivery too long!

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Response from Sambavanilla Published on 26/09/2020

We ship our packages within 24 hours after the order, but we do not control the delays of the Post Office.

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Anthony M.

Rating: 4 out of 5

Published on 14/09/2020 à 04h29 following a purchase from 31/08/2020

Very satisfied with the service and the products

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thierry C.

Rating: 4 out of 5

Published on 06/09/2020 à 12h07 following a purchase from 26/08/2020

fast service and no worries...

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fabienne L.

Rating: 3 out of 5

Published on 03/09/2020 à 15h54 following a purchase from 21/08/2020

I thought the pod would be larger however it was well filled and had a lot of flavor. Next time I will take the higher quality.

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mathieu P.

Rating: 4 out of 5

Published on 30/08/2020 à 14h13 following a purchase from 18/08/2020

compliant RAS

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morgan V.

Rating: 4 out of 5

Published on 27/08/2020 à 18h31 following a purchase from 12/08/2020

They look very beautiful

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Maxime L.

Rating: 3 out of 5

Published on 21/08/2020 à 20h39 following a purchase from 10/08/2020

I have received my order and it is now ready to be shipped. The product was just crushed (cocoa bean crumbs). I would like to thank you for the great service.

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Hervé C.

Rating: 3 out of 5

Published on 13/08/2020 à 17h58 following a purchase from 02/08/2020

Correct delivery on time, average quality of vanilla. Good vacuum packaging.

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Sandrine L.

Rating: 4 out of 5

Published on 13/08/2020 à 17h40 following a purchase from 31/07/2020

Fast delivery

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Kévin L.

Rating: 4 out of 5

Published on 28/07/2020 à 07h34 following a purchase from 17/07/2020

Great, fast shipping, ingredients are as I expected. I recommend this site.

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Jean Pierre D.

Rating: 4 out of 5

Published on 21/07/2020 à 21h09 following a purchase from 06/07/2020

Good product. Received quickly. Nothing to complain about.

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Frédéric C.

Rating: 4 out of 5

Published on 20/07/2020 à 17h11 following a purchase from 09/04/2020

The vanilla I ordered is of very good quality, the pods are soft, large and well filled. I don't buy in supermarkets anymore since I discovered Sambavanilla. Thank you

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Yohan D.

Rating: 3 out of 5

Published on 16/07/2020 à 19h46 following a purchase from 04/07/2020

Received quickly but not yet tasted

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Response from Sambavanilla Published on 15/08/2020

It would have been better to test the product before giving your opinion.

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Laurent A.

Rating: 4 out of 5

Published on 10/07/2020 à 08h46 following a purchase from 26/06/2020

conforms to our order I recommend the site

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Miguel P.

Rating: 4 out of 5

Published on 29/06/2020 à 16h49 following a purchase from 04/04/2020

The product was very well packaged in vacuum bags. However, despite the good packaging, the vanilla beans were not as fresh as I would expect, compared to my previous purchase in another online store. I mean, there were soft and fresh looking beans mixed with drier and harder ones. The aroma was also not so intense as the ones I had purchased before in another store.

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Response from Sambavanilla Published on 06/07/2020

I thank you for your comments.
To complete, our beans are not mixed and come from same batch.
We only sell last harvest beans and our beans are fresh.
May be you make confusion with moisture level?

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Fabrice M.

Rating: 4 out of 5

Published on 22/06/2020 à 04h18 following a purchase from 10/06/2020

All went well I recommend this site

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Rania T.

Rating: 4 out of 5

Published on 20/06/2020 à 18h05 following a purchase from 09/06/2020

Good quality product, was as advertised vanilla soft. Vacuum packed package.

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LAURENT N.

Rating: 3 out of 5

Published on 13/06/2020 à 18h56 following a purchase from 04/06/2020

I just received my order, the vanilla is still beautiful. I ordered cinnamon and instead I got turmeric... too bad

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Response from Sambavanilla Published on 20/06/2020

We are sorry for the error and would like to point out that we have returned the cinnamon to you.

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PIETRO D.

Rating: 3 out of 5

Published on 10/06/2020 à 08h49 following a purchase from 04/04/2020

Aroma not very intense

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frederic L.

Rating: 4 out of 5

Published on 09/06/2020 à 18h54 following a purchase from 14/01/2020

Good products

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Michel B.

Rating: 4 out of 5

Published on 09/06/2020 à 17h19 following a purchase from 08/05/2020

Fast and efficient

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Sophie M.

Rating: 4 out of 5

Published on 09/06/2020 à 16h14 following a purchase from 23/04/2020

Very good vanilla received in time would definitely recommend

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louis S.

Rating: 3 out of 5

Published on 09/06/2020 à 16h07 following a purchase from 14/05/2020

Quite disappointed with the black pepper from Madagascar. Indeed it is quite bland, unlike that of another supplier

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didier M.

Rating: 4 out of 5

Published on 09/06/2020 à 16h05 following a purchase from 07/02/2020

perfectly

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Patrice K.

Rating: 4 out of 5

Published on 09/06/2020 à 16h04 following a purchase from 12/05/2020

Very good products Fast delivery

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Elisabeth N.

Rating: 3 out of 5

Published on 09/06/2020 à 14h56 following a purchase from 06/04/2020

Disappointed that the vanilla does not come from Reunion Island. It comes from Madagascar. ...less good for my taste. Less fleshy pods than the ones I had brought from Reunion. Fast shipping but too expensive for the quality.

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Response from Sambavanilla Published on 09/06/2020

We thought it was sufficiently clear that our vanilla comes from Madagascar.
We take note of your comment without entering into the debate of whether vanilla from Reunion is better than vanilla from Madagascar.
As for the shipping costs, they are calculated according to the weight of the packages and not the quality of the products.

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davy B.

Rating: 4 out of 5

Published on 09/06/2020 à 14h14 following a purchase from 08/05/2020

good product, good texture

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Cindy J.

Rating: 4 out of 5

Published on 09/06/2020 à 14h11 following a purchase from 18/05/2020

Fast delivery, as expected

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Genevieve P.

Rating: 4 out of 5

Published on 09/06/2020 à 14h08 following a purchase from 20/04/2020

Very good products. Delivery time a little long for me but no problem...

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Response from Sambavanilla Published on 09/06/2020

Hello Geneviève,

The delivery times are indeed a little longer since the appearance of the coronavirus and we apologize for that.

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Gaëtan D.

Rating: 4 out of 5

Published on 09/06/2020 à 13h53 following a purchase from 23/05/2020

I'm very pleased with the quality of this product. I'm very pleased with the service and the quality of the product...

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Response from Sambavanilla Published on 09/06/2020

We have set up a more economical delivery solution in a relay point which is also valid for Belgium and we invite you to test this option during your next order.

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Celine C.

Rating: 4 out of 5

Published on 09/06/2020 à 11h39 following a purchase from 28/05/2020

Great quality products well packaged I recommend

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René C.

Rating: 4 out of 5

Published on 09/06/2020 à 09h43 following a purchase from 28/05/2020

I have received 20 vanilla beans that are not fresh (a bit dry) but they are still usable.

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Response from Sambavanilla Published on 09/06/2020

Papua vanilla beans are always a little drier than Madagascar vanilla, which does not detract from their freshness.