Customer reviews of Sambavanilla

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9,8 /10
Overall rating: 9,8 out of 10
Based on 4 447 published reviews

Summary of reviews

Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.

Reviews 1, 2, 3 and 4 stars

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Emmanuel D.
Rating: 4 out of 5
following a purchase from 21/05/2023
Very good product
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Response from Sambavanilla
Thank you very much for your review, Emmanuel. We are delighted that you enjoy Sambavanilla!
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Yves G.
Rating: 4 out of 5
following a purchase from 18/05/2023
This is our second order on this site. We repeated the operation because we were satisfied with it. For the new purchase, everything is online.
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Response from Sambavanilla
Thank you Yves for choosing Sambavanilla once again. We are delighted that you are happy with your purchase and that everything went smoothly. We hope to see you again soon.
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Claudine P.
Rating: 4 out of 5
following a purchase from 10/04/2023
Compliant
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Response from Sambavanilla
Thank you Claudine for taking the time to give us your feedback and rating. We appreciate your support and remain at your disposal for any further questions.
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Regis L.
Rating: 4 out of 5
following a purchase from 04/04/2023
Very good.
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Response from Sambavanilla
Thank you for your rating and review, Regis! We are glad you like the site and hope you will come back soon.
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Morteza T.
Rating: 4 out of 5
following a purchase from 10/03/2023
Orde was okay
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Catherine G.
Rating: 4 out of 5
following a purchase from 03/03/2023
Good product. The pods are beautiful but the shelf life is short: 3 months
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Response from Sambavanilla
Thank you Catherine for your review. We are pleased that you enjoyed our vanilla beans. We are working to improve our shelf life and thank you for your input.
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Eric D.
Rating: 3 out of 5
following a purchase from 27/02/2023
Great product. The only downside is that the shipping costs are really too high.
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j-pierre R.
Rating: 4 out of 5
following a purchase from 18/02/2023
Product with a satisfactory quality/price ratio
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Mohamed A.
Rating: 3 out of 5
following a purchase from 07/02/2023
I am not satisfied because I had ordered whole leaves and they sent me leaves cut in small pieces; too bad because I intended to recommend them cordially
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Response from Sambavanilla
Hello, I invite you to check your order carefully, but you had selected chopped leaves, which corresponds to the product we sent you. Best regards,
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Stephane L.
Rating: 4 out of 5
following a purchase from 08/02/2023
As expected. Fast delivery.
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Emmanuel D.
Rating: 1 out of 5
following a purchase from 29/01/2023
Very good products
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Response from Sambavanilla
why put a score of 1 if the products are good?
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Marianne J.
Rating: 3 out of 5
following a purchase from 30/01/2023
Product corresponds to my expectations and fast delivery
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FRANCK N.
Rating: 4 out of 5
following a purchase from 25/01/2023
Fast and accurate delivery. A small drawback however, hence only 4 stars, for the extra vanilla beans that I would have thought a little more fleshy (but taste and aroma are there).
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Laurent V.
Rating: 4 out of 5
following a purchase from 19/01/2023
Conforms to my order, just wait and enjoy
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Joel B.
Rating: 4 out of 5
following a purchase from 10/01/2023
Fast delivery, nothing to complain about I recommend this site.
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Pierre-Alain M.
Rating: 2 out of 5
following a purchase from 09/01/2023
Very disappointed with this delivery compared to the others. The bag was not vacuum packed and the vanillas are half the size of my other orders
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EMILIE C.
Rating: 4 out of 5
following a purchase from 07/01/2023
Very good, and package received quickly.
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sebastien G.
Rating: 4 out of 5
following a purchase from 02/01/2023
In the tonka bean there were very beautiful but also very small unfortunately
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Patrick T.
Rating: 4 out of 5
following a purchase from 13/12/2022
a real vanilla, but disappointed with a tube of vanilla bean break so plain vanilla glasses too bad.
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Dorothee G.
Rating: 4 out of 5
following a purchase from 13/12/2022
Nothing to say about the vanilla pods, but the delivery. I paid for a home delivery, I was present the day of the deliveryman's visit, he didn't even make the effort to come, he went directly to the relay point. The person in charge of the relay point confirmed that the deliveryman in question did not make the effort to go to people's homes and that she had had several complaints about this. It's a pity that my first order arrived by post, so no problem, but as I had ordered a glass bottle, I think that's why it was a deliveryman. I advise to change carrier or at least to pass on the information.
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Response from Sambavanilla
Sorry for the delivery problem; we will forward the remarks to the carrier.
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Anne L.
Rating: 4 out of 5
following a purchase from 07/12/2022
Quality-price ratio and quality service are at the rendezvous this time again. Total satisfaction.
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EDWIGE F.
Rating: 4 out of 5
following a purchase from 08/12/2022
Nice pods. I thought they would be a little longer...
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JEAN MICHEL D.
Rating: 4 out of 5
following a purchase from 07/12/2022
As I expected, I will repeat the experience.
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Dominique D.
Rating: 4 out of 5
following a purchase from 06/12/2022
Very good product. Excellent vanilla. Fast delivery.
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Carole C.
Rating: 2 out of 5
following a purchase from 02/12/2022
12 days of delivery while lzq cgv mentioned 5 days... No commercial gesture
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Response from Sambavanilla
We did our best to resolve the problem with the carrier.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
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guy S.
Rating: 4 out of 5
following a purchase from 28/11/2022
Well received.
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Nicolas S.
Rating: 4 out of 5
following a purchase from 26/11/2022
Very good site. The products offered are really of quality! I have never been disappointed. I still withdraw a star because I would have appreciated that the delivery is offered from a certain amount.
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Response from Sambavanilla
Hello, too bad you didn't see that the delivery was offered from 70€ of purchases.
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EMMANUEL B.
Rating: 3 out of 5
following a purchase from 24/11/2022
Very fast delivery but very poor quality
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Response from Sambavanilla
Too bad we don't have more details on the qualitative complaints!
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jean-michel L.
Rating: 4 out of 5
following a purchase from 12/11/2022
Clear - no problem
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Viviane A.
Rating: 4 out of 5
following a purchase from 11/11/2022
very good
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Hervé N.
Rating: 3 out of 5
following a purchase from 06/11/2022
Order received quickly The quality and the calibre of the 10 pods is too uneven.
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Aurélien I.
Rating: 4 out of 5
following a purchase from 03/11/2022
Great products but delivery problem with GLS, I had to go pick up my package in a relay point while I paid for a home delivery with GLS +.
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Mladen S.
Rating: 4 out of 5
following a purchase from 01/11/2022
Ok delivery time, looks very fresh smells amazing.
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Olivier B.
Rating: 4 out of 5
following a purchase from 28/10/2022
Small problem of payment via paypal (cancellation first order). Fast delivery :) quality vanilla :)
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Nathalie B.
Rating: 4 out of 5
following a purchase from 26/10/2022
Delivery a little long. Otherwise everything is ok
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Marie France R.
Rating: 4 out of 5
following a purchase from 19/10/2022
I am satisfied with the follow-up of my order of Corossol. Just, I find the shipping costs a little too high!
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Anne D.
Rating: 4 out of 5
following a purchase from 13/10/2022
Order received, conforms to my expectations.
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Maxime B.
Rating: 2 out of 5
following a purchase from 12/10/2022
The quality of the tonka beans was not very good and the vanilla pods were prettier in pictures than in reality. Too bad
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Response from Sambavanilla
The color of the tonka beans does not influence the quality level. As for the size, it is nature that chooses, but when the beans are small we always add a few more in the bags.
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Theo K.
Rating: 4 out of 5
following a purchase from 11/10/2022
Wide choice Fast delivery Only negative point, paid deliveries... but otherwise top site.
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Adrien L.
Rating: 4 out of 5
following a purchase from 07/10/2022
Very good product, it's a pity that there are not more relay points available for delivery
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