Customer reviews of Sambavanilla

9,8 /10

Based on 4 499 published reviews

5 4 100 91% 4 308 7% 3 56 1% 2 20 0% 1 15 0%

Summary of reviews

Sambavanilla customers consistently highlight fast, reliable delivery and careful packaging, with many notes that orders arrive quickly, in good condition, and exactly as described. They praise the product quality, especially vanilla pods and liquids, with several mentions of excellent or very good results and value for money. Repeated themes include smooth ordering processes, consistent order accuracy, and a positive overall experience that encourages repeat purchases.

Reviews 1, 2 and 3 stars

Reset filters

Michel P.

Published on 01/10/2020 à 18h40

One of the few sites to mention the vanillin content, vanilla as described .... ...but, the taste is not there. I'm used to making ice cream and custards with vanilla beans, but I didn't find the smell and taste I usually had. I'm going to double the doses, and it will become a luxury dessert, too bad.

Translated reviews

Response from Sambavanilla Published on 03/10/2020

For a better infusion of the pods, we recommend that you let them soak in the milk for at least 24 hours in the refrigerator before starting your preparations.

Elisabeth P.

Published on 28/09/2020 à 07h38 following a purchase from 13/09/2020

I purchased vanilla powder and was very disappointed with the quality of the product delivered. the product did not conform to the vanilla powder, there was no vanilla flavour and no smell. if it was powder from used pods, they were very used up. my husband is a pastry chef, so he was able to judge the product in good faith. the dispute was resolved and we received a refund.

Translated reviews

Lynda N.

Published on 14/09/2020 à 18h10

I placed my order on 02/09/20, I received it on 10/09/20. Delivery too long!

Translated reviews

Response from Sambavanilla Published on 26/09/2020

We ship our packages within 24 hours after the order, but we do not control the delays of the Post Office.

Fabienne L.

Published on 03/09/2020 à 15h54 following a purchase from 21/08/2020

I thought the pod would be larger however it was well filled and had a lot of flavor. Next time I will take the higher quality.

Translated reviews

Maxime L.

Published on 21/08/2020 à 20h39 following a purchase from 10/08/2020

I have received my order and it is now ready to be shipped. The product was just crushed (cocoa bean crumbs). I would like to thank you for the great service.

Translated reviews

Hervé C.

Published on 13/08/2020 à 17h58 following a purchase from 02/08/2020

Correct delivery on time, average quality of vanilla. Good vacuum packaging.

Translated reviews

Yohan D.

Published on 16/07/2020 à 19h46 following a purchase from 04/07/2020

Received quickly but not yet tasted

Translated reviews

Response from Sambavanilla Published on 15/08/2020

It would have been better to test the product before giving your opinion.

Laurent N.

Published on 13/06/2020 à 18h56 following a purchase from 04/06/2020

I just received my order, the vanilla is still beautiful. I ordered cinnamon and instead I got turmeric... too bad

Translated reviews

Response from Sambavanilla Published on 20/06/2020

We are sorry for the error and would like to point out that we have returned the cinnamon to you.

Pietro D.

Published on 10/06/2020 à 08h49 following a purchase from 04/04/2020

Aroma not very intense

Translated reviews

Louis S.

Published on 09/06/2020 à 16h07 following a purchase from 14/05/2020

Quite disappointed with the black pepper from Madagascar. Indeed it is quite bland, unlike that of another supplier

Translated reviews

Elisabeth N.

Published on 09/06/2020 à 14h56 following a purchase from 06/04/2020

Disappointed that the vanilla does not come from Reunion Island. It comes from Madagascar. ...less good for my taste. Less fleshy pods than the ones I had brought from Reunion. Fast shipping but too expensive for the quality.

Translated reviews

Response from Sambavanilla Published on 09/06/2020

We thought it was sufficiently clear that our vanilla comes from Madagascar.
We take note of your comment without entering into the debate of whether vanilla from Reunion is better than vanilla from Madagascar.
As for the shipping costs, they are calculated according to the weight of the packages and not the quality of the products.