Customer reviews of Sambavanilla

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 4 447 published reviews
5 4 050 91% 4 307 7% 3 56 1% 2 20 0% 1 14 0%

Summary of reviews

Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.

Reviews 1, 2 and 3 stars

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E
Elisabeth P.
Rating: 1 out of 5
following a purchase from 13/09/2020
I purchased vanilla powder and was very disappointed with the quality of the product delivered. the product did not conform to the vanilla powder, there was no vanilla flavour and no smell. if it was powder from used pods, they were very used up. my husband is a pastry chef, so he was able to judge the product in good faith. the dispute was resolved and we received a refund.
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LYNDA N.
Rating: 2 out of 5
I placed my order on 02/09/20, I received it on 10/09/20. Delivery too long!
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Response from Sambavanilla
We ship our packages within 24 hours after the order, but we do not control the delays of the Post Office.
F
fabienne L.
Rating: 3 out of 5
following a purchase from 21/08/2020
I thought the pod would be larger however it was well filled and had a lot of flavor. Next time I will take the higher quality.
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Maxime L.
Rating: 3 out of 5
following a purchase from 10/08/2020
I have received my order and it is now ready to be shipped. The product was just crushed (cocoa bean crumbs). I would like to thank you for the great service.
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Hervé C.
Rating: 3 out of 5
following a purchase from 02/08/2020
Correct delivery on time, average quality of vanilla. Good vacuum packaging.
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Yohan D.
Rating: 3 out of 5
following a purchase from 04/07/2020
Received quickly but not yet tasted
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Response from Sambavanilla
It would have been better to test the product before giving your opinion.
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LAURENT N.
Rating: 3 out of 5
following a purchase from 04/06/2020
I just received my order, the vanilla is still beautiful. I ordered cinnamon and instead I got turmeric... too bad
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Response from Sambavanilla
We are sorry for the error and would like to point out that we have returned the cinnamon to you.
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PIETRO D.
Rating: 3 out of 5
following a purchase from 04/04/2020
Aroma not very intense
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louis S.
Rating: 3 out of 5
following a purchase from 14/05/2020
Quite disappointed with the black pepper from Madagascar. Indeed it is quite bland, unlike that of another supplier
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Elisabeth N.
Rating: 3 out of 5
following a purchase from 06/04/2020
Disappointed that the vanilla does not come from Reunion Island. It comes from Madagascar. ...less good for my taste. Less fleshy pods than the ones I had brought from Reunion. Fast shipping but too expensive for the quality.
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Response from Sambavanilla
We thought it was sufficiently clear that our vanilla comes from Madagascar.
We take note of your comment without entering into the debate of whether vanilla from Reunion is better than vanilla from Madagascar.
As for the shipping costs, they are calculated according to the weight of the packages and not the quality of the products.
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