Reviews Sambavanilla : Discover customer reviews from sambavanilla.com (Page 3)

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Jerome D.

Published on 25/01/2024 à 15h14 following a purchase from 09/01/2024

OK 👌

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michel G.

Published on 24/01/2024 à 07h37 following a purchase from 05/01/2024

Despite the bad weather, the parcel arrived on time. I've ordered from Samba Vanille before and it's always very good.

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BELLUCO M.

Published on 19/01/2024 à 16h44 following a purchase from 03/01/2024

La qualità dei prodotti (io amo la vaniglia) è favolosa. Per l'invio delle capsule, avrei preferito i tubi in alluminio o vetro, piuttosto del sottovuoto, ma è soltanto una mia del tutto personale opinione. Sambavanilla è il mio fornitore di riferimento quando cerco la vaniglia tra le migliori al mondo.

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Delphine D.

Published on 19/01/2024 à 10h22 following a purchase from 31/12/2023

Perfect, quickly delivered, and as described. And excellent!

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Emmanuel D.

Published on 11/01/2024 à 18h04 following a purchase from 23/12/2023

I'll tell you more when my rums have finished macerating ;) thanks

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Yvette A.

Published on 27/12/2023 à 23h49 following a purchase from 11/11/2023

Hello, The 15 vanilla beans I received correspond to the description on the website. My next orders will be placed on this same site. Yvette

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Ballarano S.

Published on 20/12/2023 à 20h42 following a purchase from 04/12/2023

Very fast delivery I recommend

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Christine B.

Published on 19/12/2023 à 17h08 following a purchase from 03/12/2023

Super product I recommend

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Samuel M.

Published on 15/12/2023 à 07h00 following a purchase from 28/11/2023

Good product fast shipping

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Nicolas P.

Published on 13/12/2023 à 19h09 following a purchase from 25/11/2023

Impec

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Response from Sambavanilla Published on 15/12/2023

Why leave a 1/5 review if you like the product?

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Valerie M.

Published on 28/11/2023 à 19h06 following a purchase from 12/11/2023

Problem with GLS who automatically put my parcel on hold when my husband and I were present, contrary to the false allegations of the deliveryman who didn't leave a notice in the mailbox. As a result, even though I am a PRM, I had to bring my sick husband to the relay to pick up my parcel.

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Response from Sambavanilla Published on 01/12/2023

We sincerely apologize for this delivery problem and will pass on the information to GLS.
All the best to you!

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Damien J.

Published on 25/11/2023 à 15h06 following a purchase from 10/11/2023

There's nothing to say, except that I might reconsider the maceration time of 2 or 3 months, whereas it's recommended 6 months for vanilla. Most of the time I remove the cinnamon after a month, otherwise the taste is too strong.

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MARYSE R.

Published on 22/11/2023 à 17h43 following a purchase from 06/11/2023

Very fragrant vanilla and very good spices.

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Response from Sambavanilla Published on 24/11/2023

Your review does not reflect your rating. You must have inverted the scale.

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Stephanie V.

Published on 15/11/2023 à 15h08 following a purchase from 30/10/2023

Articles conform to the description and received quickly I recommend

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Irmine R.

Published on 14/11/2023 à 15h23 following a purchase from 27/10/2023

Good contact. Quick commercial return and delivery. Now to test the products ... quietly, as they are mainly spices and peppers. Sincerely

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john B.

Published on 12/11/2023 à 12h04 following a purchase from 27/10/2023

Perfect product, fast delivery...

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Michael F.

Published on 20/09/2023 à 05h04 following a purchase from 03/09/2023

I received the order OK

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Laurent C.

Published on 07/09/2023 à 22h11 following a purchase from 22/08/2023

I would have liked to be delivered much more quickly!!!!! Paying for 24/48h delivery receiving the delivery confirmation email after 24h and receiving the order 5 days later!!!!

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Response from Sambavanilla Published on 09/09/2023

We apologize for the delay in delivery. We would like to remind you that weekends are not counted as part of delivery times, and that in the end your parcel was only one day late.

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Sylvie T.

Published on 24/08/2023 à 16h58 following a purchase from 08/08/2023

Good product

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Abderahmane H.

Published on 22/08/2023 à 17h39 following a purchase from 05/08/2023

Fast, careful dispatch. Fresh pods, carefully wrapped.

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Response from Sambavanilla Published on 24/08/2023

Why a score of 1 if you're happy with the product and the shopping experience?

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DIDIER M.

Published on 16/08/2023 à 17h27 following a purchase from 14/07/2023

Good product. No complaints.

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Philippe D.

Published on 25/07/2023 à 16h52 following a purchase from 08/07/2023

I have received my parcel but I find it regrettable not to have an invoice or order form in the parcel in order to check the order.

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Response from Sambavanilla Published on 30/07/2023

Hello Philippe,

We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.

At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.

By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.

Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.

We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.

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Dominique G.

Published on 24/07/2023 à 10h35 following a purchase from 05/07/2023

I bought 2 vanilla beans which were sent to me in an envelope. The envelope weighed 13g, which corresponds to 1.16 euros postage. However, I was charged 2.16 euros for postage, which was totally unjustified. Your company exaggerates delivery charges to make a profit.

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Response from Sambavanilla Published on 30/07/2023

Dear Dominique,
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.

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Françoise M.

Published on 05/07/2023 à 02h36 following a purchase from 14/06/2023

I was very disappointed by the vanilla pod sachets. During my trip to Polynesia, I brought back bags of vanilla pods and only one pod had the weight of your 10 vanilla pods. What a disappointment!

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CATHERINE J.

Published on 14/06/2023 à 18h21 following a purchase from 27/05/2023

Very good

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Response from Sambavanilla Published on 17/06/2023

Thank you very much Catherine, it's much appreciated!

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Elisabeth S.

Published on 13/06/2023 à 17h25 following a purchase from 25/05/2023

Not bad, but I was expecting larger, shinier pods.

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Response from Sambavanilla Published on 17/06/2023

Thank you Elisabeth for your feedback. We take note of your comments and will think about how to improve our product.

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Emmanuel D.

Published on 07/06/2023 à 14h49 following a purchase from 21/05/2023

Very good product

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Response from Sambavanilla Published on 09/06/2023

Thank you very much for your review, Emmanuel. We are delighted that you enjoy Sambavanilla!

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Yves G.

Published on 05/06/2023 à 06h36 following a purchase from 18/05/2023

This is our second order on this site. We repeated the operation because we were satisfied with it. For the new purchase, everything is online.

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Response from Sambavanilla Published on 09/06/2023

Thank you Yves for choosing Sambavanilla once again. We are delighted that you are happy with your purchase and that everything went smoothly. We hope to see you again soon.

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Claudine P.

Published on 27/04/2023 à 06h03 following a purchase from 10/04/2023

Compliant

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Response from Sambavanilla Published on 29/04/2023

Thank you Claudine for taking the time to give us your feedback and rating. We appreciate your support and remain at your disposal for any further questions.

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Regis L.

Published on 21/04/2023 à 10h00 following a purchase from 04/04/2023

Very good.

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Response from Sambavanilla Published on 22/04/2023

Thank you for your rating and review, Regis! We are glad you like the site and hope you will come back soon.

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Morteza T.

Published on 28/03/2023 à 20h00 following a purchase from 10/03/2023

Orde was okay

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Catherine G.

Published on 22/03/2023 à 09h22 following a purchase from 03/03/2023

Good product. The pods are beautiful but the shelf life is short: 3 months

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Response from Sambavanilla Published on 31/03/2023

Thank you Catherine for your review. We are pleased that you enjoyed our vanilla beans. We are working to improve our shelf life and thank you for your input.

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j-pierre R.

Published on 07/03/2023 à 17h48 following a purchase from 18/02/2023

Product with a satisfactory quality/price ratio

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Stephane L.

Published on 23/02/2023 à 19h20 following a purchase from 08/02/2023

As expected. Fast delivery.

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Emmanuel D.

Published on 16/02/2023 à 07h04 following a purchase from 29/01/2023

Very good products

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Response from Sambavanilla Published on 17/02/2023

why put a score of 1 if the products are good?

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FRANCK N.

Published on 12/02/2023 à 08h33 following a purchase from 25/01/2023

Fast and accurate delivery. A small drawback however, hence only 4 stars, for the extra vanilla beans that I would have thought a little more fleshy (but taste and aroma are there).

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Laurent V.

Published on 05/02/2023 à 08h55 following a purchase from 19/01/2023

Conforms to my order, just wait and enjoy

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Joel B.

Published on 26/01/2023 à 19h56 following a purchase from 10/01/2023

Fast delivery, nothing to complain about I recommend this site.

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Pierre-Alain M.

Published on 25/01/2023 à 15h00 following a purchase from 09/01/2023

Very disappointed with this delivery compared to the others. The bag was not vacuum packed and the vanillas are half the size of my other orders

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EMILIE C.

Published on 25/01/2023 à 09h29 following a purchase from 07/01/2023

Very good, and package received quickly.

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Customer reviews of Sambavanilla

Summary of reviews

Reviews 1, 2 and 4 stars