English 
Français 
A
Rating: 5 out of 5
Super spices I recommend
Translated reviews
Customer reviews of Sambavanilla
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 4 447 published reviews
Summary of reviews
Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.
Reviews 1, 2 and 5 stars
Reset filtersO
Rating: 5 out of 5
I was very surprised by the cardboard packaging; more simply in a "bubble" envelope. Thank you anyway for the prompt delivery.
Translated reviews
A
Rating: 5 out of 5
Fast delivery, perfect packaging.
Translated reviews
J
Rating: 5 out of 5
I am satisfied with my order the product is compliant and fast shipping
Translated reviews
M
Rating: 5 out of 5
Product even better than in the photo
Translated reviews
L
Rating: 5 out of 5
Very satisfied with my order and the delivery time
Translated reviews
S
Rating: 5 out of 5
Quality pods that I recommend if you are looking for desserts rich in vanilla flavors
Translated reviews
Response from Sambavanilla
Hello Stéphane,
Thank you very much for your flattering review and your 5/5 rating! We are thrilled that you enjoy our vanilla pods and that they bring a richness of flavors to your desserts. Your recommendation is greatly appreciated!
See you soon on Sambavanilla!
Best regards,
The Sambavanilla team
Thank you very much for your flattering review and your 5/5 rating! We are thrilled that you enjoy our vanilla pods and that they bring a richness of flavors to your desserts. Your recommendation is greatly appreciated!
See you soon on Sambavanilla!
Best regards,
The Sambavanilla team
M
Rating: 1 out of 5
Reactive customer service but not very accommodating. In case of a return, if you cannot print the return label, well, it's lost. Otherwise, nothing to say about the spices.
Translated reviews
Response from Sambavanilla
Hello Mireille,
Thank you for taking the time to share your experience. We have exchanged several times regarding your wish to return a product. In this regard, you requested a return label and we sent it to you quickly. We could not have guessed that you were unable to print it. We tried to find a solution with you, but each time you refused our proposals. We are willing to be accommodating, but we cannot perform miracles.
Best regards,
The Sambavanilla team
Thank you for taking the time to share your experience. We have exchanged several times regarding your wish to return a product. In this regard, you requested a return label and we sent it to you quickly. We could not have guessed that you were unable to print it. We tried to find a solution with you, but each time you refused our proposals. We are willing to be accommodating, but we cannot perform miracles.
Best regards,
The Sambavanilla team
M
Rating: 5 out of 5
Speed of shipping. Everything was well packaged. Very satisfied with my purchase
Translated reviews
V
Rating: 5 out of 5
Perfect as always, thank you very much
Translated reviews
A
Rating: 5 out of 5
I am satisfied with my purchase.
Translated reviews
S
Rating: 5 out of 5
in accordance with the description
Translated reviews
N
Rating: 5 out of 5
Always quality products. The packaging has evolved, no need to transfer to other containers. It's perfect
Translated reviews
Response from Sambavanilla
Dear Nathalie,
We sincerely thank you for your flattering review on our site "Sambavanilla". We are delighted that the quality of our products and the evolution of our packaging meet your expectations. Your satisfaction is our priority, and we will continue to work to offer you the best.
We sincerely thank you for your flattering review on our site "Sambavanilla". We are delighted that the quality of our products and the evolution of our packaging meet your expectations. Your satisfaction is our priority, and we will continue to work to offer you the best.
H
Rating: 5 out of 5
Very good products, order received very quickly
Translated reviews
V
Rating: 5 out of 5
Order delivered quickly to the relay point.
Translated reviews
E
Rating: 5 out of 5
Very good tasting address!!
Translated reviews
M
Rating: 5 out of 5
Very good
Translated reviews
S
Rating: 5 out of 5
Everything went well!
Translated reviews
E
Rating: 5 out of 5
I have ordered several times from Sambavanilla. I have always been satisfied with the products I ordered, whether it is the vanilla (of great quality) or the spices and peppers (wide choice). Packages are always well packaged. I highly recommend.
Translated reviews
Response from Sambavanilla
Dear Emmanuelle,
Thank you very much for your positive review and for your loyalty to Sambavanilla! We are delighted to learn that our products and our service satisfy you. Your recommendation particularly touches us. See you very soon for new discoveries!
Best regards,
The Sambavanilla team
Thank you very much for your positive review and for your loyalty to Sambavanilla! We are delighted to learn that our products and our service satisfy you. Your recommendation particularly touches us. See you very soon for new discoveries!
Best regards,
The Sambavanilla team
M
Rating: 5 out of 5
We love it, for years!
Translated reviews
V
Rating: 5 out of 5
Order shipped quickly, package in excellent condition and products as desired. Thank you
Translated reviews
G
Rating: 5 out of 5
Speed, efficiency. Impeccable, keep it up.
Translated reviews
D
Rating: 2 out of 5
Product well received and compliant. A bit expensive. However, since the order, my email address has been spammed with unwanted emails and I have received many telemarketing calls. Thank you for selling my contact details.
Translated reviews
Response from Sambavanilla
Hello David,
Thank you for taking the time to share your feedback. We are delighted that the product suits you. Regarding your concerns, we take the protection of your data very seriously and can assure you that none of your data is disclosed outside our company. Your satisfaction is our priority.
Best regards,
The Sambavanilla team
Thank you for taking the time to share your feedback. We are delighted that the product suits you. Regarding your concerns, we take the protection of your data very seriously and can assure you that none of your data is disclosed outside our company. Your satisfaction is our priority.
Best regards,
The Sambavanilla team
Y
Rating: 5 out of 5
Only good products at unbeatable prices, fast and careful delivery, what more could you ask for?
Translated reviews
Response from Sambavanilla
Dear Yannick,
We warmly thank you for your flattering review! We are delighted to learn that you appreciated the quality of our products as well as our delivery service. Your satisfaction is our priority, and your comments encourage us to continue in this direction. We look forward to seeing you again soon on Sambavanilla!
Best regards,
The Sambavanilla team.
We warmly thank you for your flattering review! We are delighted to learn that you appreciated the quality of our products as well as our delivery service. Your satisfaction is our priority, and your comments encourage us to continue in this direction. We look forward to seeing you again soon on Sambavanilla!
Best regards,
The Sambavanilla team.
A
Rating: 5 out of 5
always good products and impeccable delivery.
Translated reviews
Response from Sambavanilla
Hello Alain,
We sincerely thank you for your flattering review and for the 5/5 rating! We are delighted to learn that you appreciate the quality of our products as well as the punctuality of our delivery service. Your satisfaction is our priority, and your feedback motivates us to continue improving. See you very soon on Sambavanilla!
Best regards,
The Sambavanilla team
We sincerely thank you for your flattering review and for the 5/5 rating! We are delighted to learn that you appreciate the quality of our products as well as the punctuality of our delivery service. Your satisfaction is our priority, and your feedback motivates us to continue improving. See you very soon on Sambavanilla!
Best regards,
The Sambavanilla team
A
Rating: 5 out of 5
Very good
Translated reviews
L
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Beautiful vanillas, very fast shipping
Translated reviews
G
Rating: 5 out of 5
Fast and careful delivery. High quality products, the pods are very fragrant, soft and well filled.
Translated reviews
Response from Sambavanilla
Dear Gilles, we warmly thank you for your flattering review and for the 5/5 rating. We are delighted to hear that you appreciated the quality of our products as well as our delivery service. Your satisfaction is our priority, and we hope to welcome you again very soon at Sambavanilla.
G
Rating: 5 out of 5
Hello, Perfect as usual Product and delivery. Thank you.
Translated reviews
P
Rating: 5 out of 5
-
Translated reviews
J
Rating: 5 out of 5
I ordered vanilla received quickly vacuum packed
Translated reviews
B
Rating: 2 out of 5
The vanilla pods were very thin and not fatty, very disappointed with my large order.
Translated reviews
Response from Sambavanilla
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
M
Rating: 5 out of 5
Thank you very much, it's fabulous
Translated reviews
P
Rating: 5 out of 5
Oh great as always
Translated reviews
R
Rating: 5 out of 5
Very good product
Translated reviews
L
Rating: 5 out of 5
well-constructed site, speed and good communication, products received well packaged and on time
Translated reviews
Response from Sambavanilla
Dear Laurent,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you appreciated the structure of our site, as well as the speed of our service and the quality of our packaging. Your satisfaction is our priority, and your feedback encourages us to continue improving our services. We look forward to serving you again on Sambavanilla!
Best regards,
The Sambavanilla team
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you appreciated the structure of our site, as well as the speed of our service and the quality of our packaging. Your satisfaction is our priority, and your feedback encourages us to continue improving our services. We look forward to serving you again on Sambavanilla!
Best regards,
The Sambavanilla team
A
Rating: 5 out of 5
Always satisfied with the quality
Translated reviews
E
Rating: 5 out of 5
Very good
Translated reviews
T
Rating: 5 out of 5
Top notch!!
Translated reviews