Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.
Hello I received two packets of dried soursop leaves one of 20 g the other of 26 g which is not normal
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Response from Sambavanilla
Hello Renée,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered an issue with your order. At Sambavanilla, we are committed to providing quality products and satisfying our customers. The packets of soursop leaves we sell are 20-gram packets. It is therefore completely normal for you to receive 20-gram packets. However, if you received a 26-gram packet, there are indeed 6 grams too many. No worries, we graciously offer you these additional 6 grams.
Best regards,
The Sambavanilla team
D
David B.
Rating: 2 out of 5
following a purchase from 07/12/2025
Product well received and compliant. A bit expensive. However, since the order, my email address has been spammed with unwanted emails and I have received many telemarketing calls. Thank you for selling my contact details.
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Response from Sambavanilla
Hello David,
Thank you for taking the time to share your feedback. We are delighted that the product suits you. Regarding your concerns, we take the protection of your data very seriously and can assure you that none of your data is disclosed outside our company. Your satisfaction is our priority.
Best regards,
The Sambavanilla team
B
BRUNO L.
Rating: 2 out of 5
following a purchase from 01/12/2025
The vanilla pods were very thin and not fatty, very disappointed with my large order.
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Response from Sambavanilla
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
P
PASCAL L.
Rating: 2 out of 5
following a purchase from 17/11/2025
I ordered 50 pods. The site indicated a minimum of 5 g per pod but the total weight of the 50 is 185 g, which is an average of 3.7 g, or 25% less. I should have bought my pods from another site that sells packs of 250 g for barely more expensive.
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Response from Sambavanilla
Hello Pascal,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. Our pods are often subject to natural weight variations, and we strive to ensure the quality of our products. Your comment is valuable and will help us improve our communication. Please feel free to contact us directly for any questions or complaints, we would be happy to assist you.
Best regards,
The Sambavanilla team.
J
Jean V.
Rating: 2 out of 5
following a purchase from 01/08/2025
Two months of waiting for a product of mediocre quality
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Response from Sambavanilla
Thank you for your feedback. We would like to clarify: your order was indeed placed during our annual closure period, which explains the delay before shipping. It was processed and shipped on the same day we reopened our store, not two months after your order.
Regarding the quality, we want to assure you that the product received is in accordance with what was presented and carefully selected to meet Sambavanilla's standards. If you have any doubts or wish to discuss this further, please do not hesitate to contact us directly so we can find a solution.
Thank you for your understanding and we look forward to fully satisfying you with your future orders.
S
Sabrina C.
Rating: 2 out of 5
following a purchase from 09/12/2024
A little disappointed, they were small and moreover all fines are disappointed, I will pass by another site next time.
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Response from Sambavanilla
Hello,
We offer vanilla beans up to 25 cm in length. The Kely vanilla beans you have chosen are between 12 and 13 cm. If you prefer larger beans, we invite you to choose from our Extra, Prima or Noire Gourmet beans.
Best regards,
R
romain V.
Rating: 2 out of 5
following a purchase from 21/11/2024
First time I'm disappointed, tonka beans almost no taste
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Response from Sambavanilla
I'm sorry to hear that the Tonka beans are not to your liking. We'll check the batch and get back to you.
Y
Yeroham G.
Rating: 2 out of 5
following a purchase from 05/06/2024
Very small and without many seeds
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Valentin G.
Rating: 2 out of 5
following a purchase from 06/03/2024
Poorly sealed bag of banded wood that emptied into the box, apart from that the rest looks fine.
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Response from Sambavanilla
We apologize for any inconvenience caused by a bag opening during transport.
V
Valerie M.
Rating: 2 out of 5
following a purchase from 12/11/2023
Problem with GLS who automatically put my parcel on hold when my husband and I were present, contrary to the false allegations of the deliveryman who didn't leave a notice in the mailbox. As a result, even though I am a PRM, I had to bring my sick husband to the relay to pick up my parcel.
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Response from Sambavanilla
We sincerely apologize for this delivery problem and will pass on the information to GLS.
All the best to you!
P
Philippe D.
Rating: 2 out of 5
following a purchase from 08/07/2023
I have received my parcel but I find it regrettable not to have an invoice or order form in the parcel in order to check the order.
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Response from Sambavanilla
Hello Philippe,
We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.
At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.
By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.
Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.
We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.
D
Dominique G.
Rating: 2 out of 5
following a purchase from 05/07/2023
I bought 2 vanilla beans which were sent to me in an envelope. The envelope weighed 13g, which corresponds to 1.16 euros postage. However, I was charged 2.16 euros for postage, which was totally unjustified. Your company exaggerates delivery charges to make a profit.
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Response from Sambavanilla
Dear Dominique,
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.
P
Pierre-Alain M.
Rating: 2 out of 5
following a purchase from 09/01/2023
Very disappointed with this delivery compared to the others. The bag was not vacuum packed and the vanillas are half the size of my other orders
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Carole C.
Rating: 2 out of 5
following a purchase from 02/12/2022
12 days of delivery while lzq cgv mentioned 5 days... No commercial gesture
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Response from Sambavanilla
We did our best to resolve the problem with the carrier.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
M
Maxime B.
Rating: 2 out of 5
following a purchase from 12/10/2022
The quality of the tonka beans was not very good and the vanilla pods were prettier in pictures than in reality. Too bad
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Response from Sambavanilla
The color of the tonka beans does not influence the quality level. As for the size, it is nature that chooses, but when the beans are small we always add a few more in the bags.
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Célia C.
Rating: 2 out of 5
following a purchase from 02/01/2022
I was not very happy with my order. The delivery time was really too long (12 days) without really having any info on the delivery. And disappointed to have received the cinnamon powder in a plastic bag, null for the conservation.
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Response from Sambavanilla
Mondial Relay sends sms only when your package is picked up and delivered to the relay point. We use plastic bags for transport and recommend that you use a spice jar for storage.
B
Bruno D.
Rating: 2 out of 5
Very bad communication from this seller. Without any information during the order taking, the site validates your purchase although the delivery is suspended during the holidays. Result more than 3 weeks of delay during which your relay point or yourself may be absent because of holidays.
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Response from Sambavanilla
We informed our customers of our holiday periods and had limited access to our emails during our holidays. We are sorry that you did not see our messages.
S
S. D.
Rating: 2 out of 5
The packages of foodstuffs are not hermetically sealed!
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Response from Sambavanilla
All our spice bags are closed by hand, but are not sealed. This is to allow you to reseal them after use.
S
Sourignanh S.
Rating: 2 out of 5
following a purchase from 13/05/2021
The products are not too bad but often out of stock...on the other hand, the customer service sucks. I was never informed of the delivery of the product at the relay point, I had to contact the customer service who never answered me by email. I had to contact the customer service who never answered by email. Contacted by phone, I was informed that my package was there...it's still incredible not to be informed of the good reception of its packages...
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LYNDA N.
Rating: 2 out of 5
I placed my order on 02/09/20, I received it on 10/09/20. Delivery too long!
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Response from Sambavanilla
We ship our packages within 24 hours after the order, but we do not control the delays of the Post Office.
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