Customer reviews of Sambavanilla

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 4 447 published reviews
5 4 050 91% 4 307 7% 3 56 1% 2 20 0% 1 14 0%

Summary of reviews

Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.

Reviews 2, 3 and 4 stars

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J
Jean-François M.
Rating: 4 out of 5
following a purchase from 14/04/2021
Very fast delivery and good quality product
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BASTIEN B.
Rating: 4 out of 5
following a purchase from 14/04/2021
Very good product!
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didier G.
Rating: 4 out of 5
following a purchase from 09/04/2021
well
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Rémi N.
Rating: 4 out of 5
following a purchase from 10/04/2021
The product is great, but the delivery was not as expected
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Stephane V.
Rating: 4 out of 5
following a purchase from 09/04/2021
Good products, arrived quite quickly, I recommend!
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Virginie R.
Rating: 4 out of 5
following a purchase from 05/04/2021
Product conforms to specifications, responsive to after-sales service following an out-of-stock situation.
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Maxime L.
Rating: 3 out of 5
following a purchase from 04/04/2021
The order was as promised on the website.
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Jean-Christophe H.
Rating: 4 out of 5
following a purchase from 03/04/2021
Fast shipping, quality product
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Sylvain D.
Rating: 4 out of 5
following a purchase from 29/03/2021
The site is clear and keeps its promises to the delivery. The products are of good quality and very reasonably priced. I would recommend it on occasion.
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gilles F.
Rating: 4 out of 5
following a purchase from 31/03/2021
Very satisfied with the orders but I expected a bit of perfume for a vanilla style
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Corinne M.
Rating: 4 out of 5
following a purchase from 30/03/2021
The products were shipped quickly, well packaged, and met my expectations. It is perfect.
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Francis H.
Rating: 4 out of 5
following a purchase from 27/03/2021
clear and well detailed website, fast delivery and no surprises
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MIchela C.
Rating: 4 out of 5
following a purchase from 24/03/2021
Vaniglia profumata e baccelli morbidi.
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j noel C.
Rating: 4 out of 5
following a purchase from 25/03/2021
At the top ..delivery time, quality, product packaging ...nothing but good ....
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patrice P.
Rating: 4 out of 5
following a purchase from 23/03/2021
Satisfied, product as on time. Good reception.
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Françoise L.
Rating: 4 out of 5
following a purchase from 19/03/2021
The product is in accordance with the order, the products are of good quality. The only problem is that it is announced on the order free shipping, it is not free at all, except for the click and collect.
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Clement C.
Rating: 3 out of 5
Product TOP but unfortunately on one of the products (the star ANIS) does not correspond to the description (all broken and poor quality)
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Response from Sambavanilla
We are sorry that the product did not stand up well to the transport and will make sure to protect it better for the next shipments.
R
Romain L.
Rating: 4 out of 5
following a purchase from 19/03/2021
Fast, quality, practical!
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Fabien B.
Rating: 4 out of 5
following a purchase from 19/03/2021
Very good quality vanilla
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Vincent S.
Rating: 4 out of 5
following a purchase from 21/03/2021
Great products and variety of choices! The delivery costs are a bit high, but the delays are very short and the packages are very well protected. I highly recommend it!
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Eric B.
Rating: 4 out of 5
Product as I expected, concentrated and very fragrant. However, the label does not contain any information about the composition, the origin...
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Response from Sambavanilla
The composition is stated in the product description.
S
stephane L.
Rating: 3 out of 5
Very good product but the prices have gone up in less than a year and that's a shame
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Response from Sambavanilla
Over the last 12 months we have not applied any price increase and the prices of vanilla have even decreased. We do not understand your comment very well.
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Catherine G.
Rating: 4 out of 5
following a purchase from 15/03/2021
Very good products, problems validating home delivery.
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Gianni S.
Rating: 4 out of 5
following a purchase from 14/03/2021
Good vanilla beans, excellent service.
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Sébastien C.
Rating: 4 out of 5
following a purchase from 07/03/2021
Very good product but problem with delivery (lack of information given to the carrier and selected relay point with which the carrier no longer works).
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elsa H.
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. The lack of communication was the problem caf I had to send a message to know why my order did not arrive (approx 10 days) while the delivery charges are to my taste a little expensive.
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Response from Sambavanilla
we send emails at each step of the order's progress.
Once the package is shipped, the carrier is responsible for communicating on the tracking of packages.
Perhaps you had badly informed your email address.
C
Christophe B.
Rating: 4 out of 5
Quality products and corresponding to the order. One star less because the delivery arrived late. The choice of GLS is probably not relevant.
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Response from Sambavanilla
We are sorry that our carrier took longer to deliver your order and we apologize.
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Gregory P.
Rating: 4 out of 5
following a purchase from 07/03/2021
The only downside is the price of delivery.
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Maxime P.
Rating: 4 out of 5
following a purchase from 06/03/2021
Very serious, fast delivery and well packaged! I'm very pleased with the quality of the product, and the quality of the delivery. I'm very happy with the quality of the product.
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Yann F.
Rating: 4 out of 5
following a purchase from 04/03/2021
Product ok, fast delivery
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Cedric B.
Rating: 4 out of 5
following a purchase from 04/03/2021
Serious site order well received
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Jean Pierre G.
Rating: 4 out of 5
following a purchase from 05/03/2021
The items ordered were well packaged. The only negative point is that the delivery took longer than expected.
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lise G.
Rating: 4 out of 5
following a purchase from 01/03/2021
as usual very good
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Yannick R.
Rating: 3 out of 5
following a purchase from 26/02/2021
Fast shipping. I ordered 3 different kinds of vanilla (kely, prima and papouasie). The size and freshness is decent, but I find it severely lacking in flavor. I expected much better.
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William P.
Rating: 4 out of 5
following a purchase from 23/02/2021
Very good price and good quality. The only drawback is the shipping costs, a little expensive if you only order one product.
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nathalie D.
Rating: 4 out of 5
following a purchase from 15/02/2021
fast delivery, as ordered, I will take the product back
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Stéphane R.
Rating: 3 out of 5
following a purchase from 13/02/2021
Good product but shipping costs too expensive
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Christos S.
Rating: 4 out of 5
following a purchase from 08/02/2021
N/A
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Thomas F.
Rating: 3 out of 5
following a purchase from 05/02/2021
I did not receive my first package because of the post office but Sambavanilla was very reactive to send me back a package that I received well this time, the vanilla looks top quite fragrant. I thank you Sambavanilla, I would surely do another order with you.
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cecile P.
Rating: 4 out of 5
following a purchase from 05/02/2021
Satisfied
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