Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.
Order placed on 25/06, arrived at the relay point from 04 to 07/07, impossible to retrieve it due to emergency hospitalization (email sent to inform you) the package must have been returned to you, I am waiting for the refund to reorder the product. Best regards
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Response from Sambavanilla
Hello Marie-Line,
We sincerely thank you for your feedback and for your understanding regarding this situation. We hope you are feeling better and will assist you in finding the best solution so that your package reaches you.
Best regards,
The Sambavanilla team
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Agnès L.
Rating: 4 out of 5
following a purchase from 24/06/2026
Several orders made at Sambavanilla, always satisfied.
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Response from Sambavanilla
Hello Agnès,
A big thank you for your trust and positive feedback! We are delighted to know that you are always satisfied with your orders at Sambavanilla. Your loyalty warms our hearts.
Yours sincerely,
The boutique team
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luc V.
Rating: 4 out of 5
following a purchase from 23/06/2026
Products not tasted for now. Products well packaged, thank you
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Murta J.
Rating: 4 out of 5
following a purchase from 17/06/2026
Very good product with real small vanilla seeds and a great smell. Be careful to dose well as it is quite sweet, but the taste is there!
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Response from Sambavanilla
Hello Murta,
Thank you very much for your positive feedback and constructive remarks. We are delighted that you liked our product and that you appreciated its taste and smell. Your satisfaction is our priority, and your dosing advice will be helpful for other customers.
Best regards,
The Sambavanilla team.
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CHRISTOPHE D.
Rating: 4 out of 5
following a purchase from 09/06/2026
VERY GOOD VALUE FOR MONEY
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Dylan F.
Rating: 4 out of 5
following a purchase from 08/06/2026
Long delivery times... too bad, and the quality of the products is excellent, I highly recommend
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Response from Sambavanilla
Hello Dylan,
Thank you for your positive feedback and for your recommendations. We are working hard with the carriers to provide the best service to our customers. We are delighted that the quality of our products has satisfied you and we hope to see you soon in our store for new discoveries.
Best regards,
The Sambavanilla team.
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kenny D.
Rating: 4 out of 5
following a purchase from 26/05/2026
the package arrived quickly in very good condition however the bag was vacuum sealed
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Response from Sambavanilla
Hello Kenny,
We sincerely thank you for your feedback and are pleased to learn that your package arrived quickly and in good condition. It sometimes happens that there are micro-leaks with vacuum bags. We recommend not leaving the pods in the plastic bag and storing them in a glass tube. We hope to see you again soon in our store.
Best regards,
The Sambavanilla team
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BERNARD M.
Rating: 4 out of 5
following a purchase from 14/05/2026
the product is of perfect quality in airtight packaging ensuring its preservation.
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Response from Sambavanilla
Hello Bernard,
We sincerely thank you for your positive review and are delighted to learn that you appreciate the quality of our products as well as the airtight packaging. We strive to ensure an optimal experience for our customers, and your feedback encourages us in this approach. Please do not hesitate to reach out to us for any other questions or suggestions.
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ALEXIS O.
Rating: 3 out of 5
following a purchase from 26/04/2026
no response to my complaint email
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Response from Sambavanilla
Dear Alexis, thank you for taking the time to share your feedback. We are sorry to hear that you have not received a response to your complaint and we are committed to improving our customer service. We invite you to contact us again so that we can resolve your issue as soon as possible.
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Claude G.
Rating: 4 out of 5
following a purchase from 09/04/2026
The pods seem very good. I haven't had the chance to use them yet.
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Franck F.
Rating: 4 out of 5
following a purchase from 03/04/2026
Package as described and delivered
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David G.
Rating: 4 out of 5
following a purchase from 08/02/2026
Well packaged product. Good quality.
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sophie C.
Rating: 4 out of 5
following a purchase from 18/01/2026
Very fast shipping. I ordered the preparations for arranged rums. I was extremely surprised by the amounts of sugar indicated for the preparations: up to 200G per liter! I make arranged rums and not syrup... I usually only put two tablespoons of honey. So that's what I did. I think I will favor fresh ingredients in the future and just buy a few spices individually. I can only really give my opinion in several months, after tasting the rums.
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gerard V.
Rating: 4 out of 5
following a purchase from 09/12/2025
This is not my first purchase and I am always satisfied
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stephane V.
Rating: 4 out of 5
following a purchase from 05/11/2025
Hello, product conforms to the order, only small problem for which I might not order from Sambavanilla again, the ordered delay on 06.11 received on 11.11 for about 60kms at €3.49 for delivery to the relay point.
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Response from Sambavanilla
Hello Stéphane,
Thank you very much for your review and your rating of 4/5. We are delighted to learn that you found the product in accordance with your order. We sincerely apologize for the delivery delay that did not meet your expectations. To date, weekends are not worked, which can extend the delivery time. We also offer faster delivery with GLS; do not hesitate to choose this delivery method next time. We hope to see you soon on Sambavanilla.
Best regards,
The Sambavanilla team
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frederic D.
Rating: 3 out of 5
following a purchase from 02/11/2025
The pods are really small, it is rated 13-14 on the site but we are more around 12-13 and some below 12cm
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Response from Sambavanilla
Hello Frédéric,
Thank you for taking the time to share your feedback on our Sambavanilla site. We are sorry to hear that the size of the pods did not meet your expectations. The sizes of the pods advertised are verified and there are no pods sold below the size. If you want longer pods, we offer them up to 25 cm. It's up to you to choose.
Best regards,
The Sambavanilla team
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Nathalie D.
Rating: 4 out of 5
following a purchase from 14/10/2025
Irregular quality. Some sticks very bland
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Elodie B.
Rating: 3 out of 5
following a purchase from 13/10/2025
Product conforms. However, unhappy with the delivery. I pay to have it delivered to my home, and I receive an email saying that I have to go pick it up at a relay point
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Response from Sambavanilla
Hello Élodie,
Thank you for taking the time to share your feedback. We are glad that the product suits you, but we regret the inconveniences encountered during delivery. After checking, it seems that the request for delivery to a relay point was initiated by you!
Please feel free to contact us directly if you need assistance.
Best regards,
The Sambavanilla team
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Patrick R.
Rating: 4 out of 5
following a purchase from 03/10/2025
First order on the site and satisfaction is total. Order handling, delivery, everything is perfect!
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Response from Sambavanilla
Hello Patrick,
Thank you very much for your positive feedback on our site Sambavanilla! We are delighted to hear that your first order went well and that you are completely satisfied. Your trust and encouragement motivate us to continue providing quality service. We hope to see you again soon!
Best regards,
The Sambavanilla team
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Thierry C.
Rating: 4 out of 5
following a purchase from 05/08/2025
Fast delivery and compliant products
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Julia M.
Rating: 3 out of 5
following a purchase from 28/07/2025
I have always greatly appreciated your products: high quality, delivered carefully, quickly, with offers for subsequent orders. However, I am disappointed with my last order of the 500 mL vanilla extract: it is much lighter than before, and especially less concentrated in vanilla, therefore with much less flavor! For me, it was obvious that I would continue to use it for years, and now I have a doubt, I allow myself to share this with you. Thank you for your consideration.
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Response from Sambavanilla
Dear Julia,
Thank you for your feedback and for your loyalty to our products. We are delighted to learn that you appreciate the quality of our items and our service. We take your comments regarding the vanilla extract into account and will pass them on to our production team for analysis. Your satisfaction is our priority, and we hope to provide you with an experience that meets your expectations in your future orders. Please do not hesitate to contact us directly for any other suggestions or questions.
Sincerely,
The Sambavanilla team
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THERESE B.
Rating: 4 out of 5
following a purchase from 11/07/2025
Not yet used but the vanilla was fragrant even vacuum-sealed
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Christine V.
Rating: 4 out of 5
following a purchase from 02/07/2025
The order was sent quickly. The products meet my expectations.
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Nadia V.
Rating: 4 out of 5
following a purchase from 05/06/2025
Satisfied
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JOSEPH R.
Rating: 3 out of 5
following a purchase from 28/05/2025
PRODUCTS CERTAINLY GOOD BUT TOO EXPENSIVE AND PACKAGE TRACKING NEEDS TO BE IMPROVED
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Response from Sambavanilla
Thank you for your feedback, it is very valuable to us.
We are glad that you appreciate the quality of our products. Regarding the prices, they partly reflect our commitment to artisanal, ethical, and short-circuit production. That said, we understand your comment and will take it into account in our future offers.
As for the package tracking, we are sincerely sorry if your experience was not satisfactory. We will review this point with our logistics partner to improve the transparency and reliability of the tracking.
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NICOLE P.
Rating: 4 out of 5
following a purchase from 13/03/2025
Perfect packaging even if there was a bit of delay in delivery
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Thierry L.
Rating: 4 out of 5
following a purchase from 12/02/2025
Fast delivery and no breakage, I had glass tubes. Medium-length pods, but they weren't expensive and are very fragrant.
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Michael L.
Rating: 4 out of 5
following a purchase from 25/01/2025
bonjour,bon produit,je recommande
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Claude D.
Rating: 4 out of 5
following a purchase from 19/01/2025
Good. Good products. Received quickly. Prices not exorbitant.
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CAMILLE G.
Rating: 4 out of 5
following a purchase from 01/01/2025
thank you for your shipment, despite the order error ** but i appreciate it
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Brigitte B.
Rating: 4 out of 5
following a purchase from 04/01/2025
I still give you 4 stars because you were reactive with the GLS delivery company who took 3 weeks to deliver to me and opened a bag of cocoa beans in the box.
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Jean-Noel C.
Rating: 4 out of 5
following a purchase from 01/01/2025
Quality products except for the Tonka beans, some very small and 3 hollow.
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Cyrille V.
Rating: 4 out of 5
following a purchase from 19/12/2024
Very good
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Patricia G.
Rating: 4 out of 5
following a purchase from 19/12/2024
Good products but a bit chewy
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Emma M.
Rating: 4 out of 5
following a purchase from 28/11/2024
The Sambavanillia team is exceptionally helpful and the products ordered are perfect. I recommend it to everyone.
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Rémy Q.
Rating: 3 out of 5
following a purchase from 22/11/2024
Delivery time too long, order placed on November 22 and only delivered to GLS relay point on December 4 after complaint. I would like to see more delivery options, such as colissimo.
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Response from Sambavanilla
We apologize for the carrier's late delivery. We are considering alternative carriers.
Thank you for your comment.
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Françoise P.
Rating: 4 out of 5
following a purchase from 15/11/2024
Delivery time ok Product not yet tested
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Valentin B.
Rating: 4 out of 5
following a purchase from 10/11/2024
Package received. Good quality.
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Daniele W.
Rating: 4 out of 5
following a purchase from 12/11/2024
Ras
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Caroline C.
Rating: 3 out of 5
following a purchase from 09/11/2024
Parcel impossible to collect Person at the relay 3 return trips for nothing, parcel sent back, and I'm asked to pay fees.....
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Response from Sambavanilla
The parcel remained at the relay point for 8 days without being collected, and was then returned to us. Under these conditions, we systematically ask the customer to pay new delivery charges to return the parcel.
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