Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.
Order placed on 25/06, arrived at the relay point from 04 to 07/07, impossible to retrieve it due to emergency hospitalization (email sent to inform you) the package must have been returned to you, I am waiting for the refund to reorder the product. Best regards
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Response from Sambavanilla
Hello Marie-Line,
We sincerely thank you for your feedback and for your understanding regarding this situation. We hope you are feeling better and will assist you in finding the best solution so that your package reaches you.
Best regards,
The Sambavanilla team
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ALEXIS O.
Rating: 3 out of 5
following a purchase from 26/04/2026
no response to my complaint email
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Response from Sambavanilla
Dear Alexis, thank you for taking the time to share your feedback. We are sorry to hear that you have not received a response to your complaint and we are committed to improving our customer service. We invite you to contact us again so that we can resolve your issue as soon as possible.
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frederic D.
Rating: 3 out of 5
following a purchase from 02/11/2025
The pods are really small, it is rated 13-14 on the site but we are more around 12-13 and some below 12cm
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Response from Sambavanilla
Hello Frédéric,
Thank you for taking the time to share your feedback on our Sambavanilla site. We are sorry to hear that the size of the pods did not meet your expectations. The sizes of the pods advertised are verified and there are no pods sold below the size. If you want longer pods, we offer them up to 25 cm. It's up to you to choose.
Best regards,
The Sambavanilla team
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Elodie B.
Rating: 3 out of 5
following a purchase from 13/10/2025
Product conforms. However, unhappy with the delivery. I pay to have it delivered to my home, and I receive an email saying that I have to go pick it up at a relay point
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Response from Sambavanilla
Hello Élodie,
Thank you for taking the time to share your feedback. We are glad that the product suits you, but we regret the inconveniences encountered during delivery. After checking, it seems that the request for delivery to a relay point was initiated by you!
Please feel free to contact us directly if you need assistance.
Best regards,
The Sambavanilla team
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Julia M.
Rating: 3 out of 5
following a purchase from 28/07/2025
I have always greatly appreciated your products: high quality, delivered carefully, quickly, with offers for subsequent orders. However, I am disappointed with my last order of the 500 mL vanilla extract: it is much lighter than before, and especially less concentrated in vanilla, therefore with much less flavor! For me, it was obvious that I would continue to use it for years, and now I have a doubt, I allow myself to share this with you. Thank you for your consideration.
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Response from Sambavanilla
Dear Julia,
Thank you for your feedback and for your loyalty to our products. We are delighted to learn that you appreciate the quality of our items and our service. We take your comments regarding the vanilla extract into account and will pass them on to our production team for analysis. Your satisfaction is our priority, and we hope to provide you with an experience that meets your expectations in your future orders. Please do not hesitate to contact us directly for any other suggestions or questions.
Sincerely,
The Sambavanilla team
J
JOSEPH R.
Rating: 3 out of 5
following a purchase from 28/05/2025
PRODUCTS CERTAINLY GOOD BUT TOO EXPENSIVE AND PACKAGE TRACKING NEEDS TO BE IMPROVED
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Response from Sambavanilla
Thank you for your feedback, it is very valuable to us.
We are glad that you appreciate the quality of our products. Regarding the prices, they partly reflect our commitment to artisanal, ethical, and short-circuit production. That said, we understand your comment and will take it into account in our future offers.
As for the package tracking, we are sincerely sorry if your experience was not satisfactory. We will review this point with our logistics partner to improve the transparency and reliability of the tracking.
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Rémy Q.
Rating: 3 out of 5
following a purchase from 22/11/2024
Delivery time too long, order placed on November 22 and only delivered to GLS relay point on December 4 after complaint. I would like to see more delivery options, such as colissimo.
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Response from Sambavanilla
We apologize for the carrier's late delivery. We are considering alternative carriers.
Thank you for your comment.
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Caroline C.
Rating: 3 out of 5
following a purchase from 09/11/2024
Parcel impossible to collect Person at the relay 3 return trips for nothing, parcel sent back, and I'm asked to pay fees.....
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Response from Sambavanilla
The parcel remained at the relay point for 8 days without being collected, and was then returned to us. Under these conditions, we systematically ask the customer to pay new delivery charges to return the parcel.
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Fabrice R.
Rating: 3 out of 5
following a purchase from 08/10/2024
Received too late
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Willy P.
Rating: 3 out of 5
following a purchase from 03/07/2024
The vanilla beans I received were not as large as in previous years.
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Response from Sambavanilla
We strive to deliver pods with the most consistent sizes possible. I hope that next time the size will suit you better.
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Suzy A.
Rating: 3 out of 5
following a purchase from 24/03/2024
I thought the pods would be much bigger, but this will do.
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Björn F.
Rating: 3 out of 5
following a purchase from 15/10/2023
This is not my first order, never disappointed, but delivery to be reviewed.
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MARIE ANNE V.
Rating: 3 out of 5
following a purchase from 12/08/2023
Smaller pods than model...
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Response from Sambavanilla
Pod size is always as described.
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Eric C.
Rating: 3 out of 5
following a purchase from 28/05/2023
Extremely hard vanilla bean
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Response from Sambavanilla
The vanilla beans are drier in the preparation sachets because the other ingredients tend to absorb their moisture, but as soon as they are mixed with the rum, they rehydrate.
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Eric D.
Rating: 3 out of 5
following a purchase from 27/02/2023
Great product. The only downside is that the shipping costs are really too high.
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Mohamed A.
Rating: 3 out of 5
following a purchase from 07/02/2023
I am not satisfied because I had ordered whole leaves and they sent me leaves cut in small pieces; too bad because I intended to recommend them cordially
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Response from Sambavanilla
Hello, I invite you to check your order carefully, but you had selected chopped leaves, which corresponds to the product we sent you. Best regards,
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Marianne J.
Rating: 3 out of 5
following a purchase from 30/01/2023
Product corresponds to my expectations and fast delivery
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EMMANUEL B.
Rating: 3 out of 5
following a purchase from 24/11/2022
Very fast delivery but very poor quality
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Response from Sambavanilla
Too bad we don't have more details on the qualitative complaints!
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Hervé N.
Rating: 3 out of 5
following a purchase from 06/11/2022
Order received quickly The quality and the calibre of the 10 pods is too uneven.
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léone A.
Rating: 3 out of 5
following a purchase from 07/04/2022
the pods were smaller than on the pictures
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Sofiane A.
Rating: 3 out of 5
following a purchase from 30/03/2022
Order of more than 300€ not even a small gift a little disappointed. Weight not respected on certain product. Good quality all the same and fast and careful delivery
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Response from Sambavanilla
You had however benefited from a 10% discount on your purchases.
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Jacques T.
Rating: 3 out of 5
following a purchase from 20/02/2022
Pods a little small and not very big.especially the Papua
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Response from Sambavanilla
Papuan Vanilla beans are available in several sizes. It's up to you to choose the one that suits you!
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Aymeric L.
Rating: 3 out of 5
following a purchase from 19/02/2022
Good but I have a discount code that did not work I am disappointed.
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Response from Sambavanilla
When you encounter this kind of problem, the best thing is to contact us.
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Renaud C.
Rating: 3 out of 5
following a purchase from 02/02/2022
Products well packaged and quality, but the group gls not professional at all for my taste
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Thibault V.
Rating: 3 out of 5
following a purchase from 18/01/2022
My first package was lost and I was reimbursed, but not the shipping costs. Unfortunately, this raises the cost of my order a little.
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Loveson J.
Rating: 3 out of 5
following a purchase from 05/01/2022
Order received in 5 days Good quality product
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Mickael R.
Rating: 3 out of 5
following a purchase from 12/12/2021
Product is perfect... a bit long to send... I recommend...
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Cyrille H.
Rating: 3 out of 5
following a purchase from 12/12/2021
For a first time not disappointed, I recommend
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Thomas K.
Rating: 3 out of 5
following a purchase from 21/11/2021
The vanilla of Madagascar does not correspond absolutely to my expectations and especially not to the photo which is on the site
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Response from Sambavanilla
Our Gourmet vanilla is the same as in the photo we took. It is fleshy, fresh and rich in seeds. Of course, one can always have higher requirements and we always recommend communication in order to offer you products according to your needs.
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Gilles C.
Rating: 3 out of 5
following a purchase from 02/11/2021
Not bad but not more! The price is very interesting, the quality is in relation! Good experience!
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Marie laure R.
Rating: 3 out of 5
following a purchase from 31/10/2021
Sending is too long
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Response from Sambavanilla
Your order placed on Sunday 31 October was sent on Tuesday 2 November.
We apologize, but our company does not work on Sundays or holidays.
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Quentin R.
Rating: 3 out of 5
following a purchase from 01/10/2021
I did get the vanilla extract. But it doesn't taste the same as last time: it tastes more like alcohol...
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Response from Sambavanilla
Our extract is produced by hand; its taste and smell may vary from one batch to another, but the ingredients remain in identical proportions.
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Noura M.
Rating: 3 out of 5
I received the order and it was on time and the pills work great.
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Response from Sambavanilla
I'm sorry, but weekends are not included in the delivery time. Only working days.
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Sylvain F.
Rating: 3 out of 5
following a purchase from 09/07/2021
Shipping costs too high
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Cédric N.
Rating: 3 out of 5
following a purchase from 19/04/2021
The products are quality, well packaged and shipped quickly. I'm taking off 2 stars because the delivery is marked as offered, but as soon as you log in to finalize the order, fees appear...
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Maxime L.
Rating: 3 out of 5
following a purchase from 04/04/2021
The order was as promised on the website.
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Clement C.
Rating: 3 out of 5
Product TOP but unfortunately on one of the products (the star ANIS) does not correspond to the description (all broken and poor quality)
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Response from Sambavanilla
We are sorry that the product did not stand up well to the transport and will make sure to protect it better for the next shipments.
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stephane L.
Rating: 3 out of 5
Very good product but the prices have gone up in less than a year and that's a shame
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Response from Sambavanilla
Over the last 12 months we have not applied any price increase and the prices of vanilla have even decreased. We do not understand your comment very well.
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elsa H.
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. The lack of communication was the problem caf I had to send a message to know why my order did not arrive (approx 10 days) while the delivery charges are to my taste a little expensive.
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Response from Sambavanilla
we send emails at each step of the order's progress.
Once the package is shipped, the carrier is responsible for communicating on the tracking of packages.
Perhaps you had badly informed your email address.
Y
Yannick R.
Rating: 3 out of 5
following a purchase from 26/02/2021
Fast shipping. I ordered 3 different kinds of vanilla (kely, prima and papouasie). The size and freshness is decent, but I find it severely lacking in flavor. I expected much better.
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