Customer reviews of Saneamientos Carmelo, S.L.

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 343 published reviews
5 313 91% 4 16 5% 3 6 2% 2 3 1% 1 5 1%

Summary of reviews

The reviews consistently highlight fast and reliable shipping, with many customers noting quick delivery, timely processing, and items arriving in good condition. Customers also emphasize careful packaging, accurate product fulfillment, and clear, ongoing communication about orders, which contributes to a smooth, informed purchasing experience. Product availability and pricing are repeatedly praised, with mentions of wide selection, competitive prices, and items matching expectations. Overall, the store is described as professional and dependable, with responsive service and a positive, hassle-free ordering process.

Reviews 1, 2 and 3 stars

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C
Charles M.
Rating: 3 out of 5
following a purchase from 30/06/2026
Inadequate reactions and far too late with their carrier who delivered to me with almost a week late!!!
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Response from Saneamientos Carmelo, S.L.
Dear Charles,

We sincerely thank you for your feedback and are sorry for the inconveniences encountered during delivery. Your opinion is valuable and helps us improve.

Best regards,
R
Richard W.
Rating: 3 out of 5
following a purchase from 25/06/2026
Paid for deliver to my house, and the parcel was delivered to à drop off point.
A
Alvaro D.
Rating: 2 out of 5
following a purchase from 29/05/2026
I paid for the shipping in 2-3 days and it took a week…
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Javier J.
Rating: 1 out of 5
I paid for fast shipping and it arrived late
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Response from Saneamientos Carmelo, S.L.
Hello Javier,

Thank you for sharing your experience. We are sorry that the shipment did not arrive on time. Your satisfaction is very important to us and we will take your comment into account to improve our services.

Sincerely,
Saneamientos Carmelo, S.L.
J
Jorge B.
Rating: 3 out of 5
The purchased product arrived open without factory seals and I think it should be specified before shipping and that the customer should decide.
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Response from Saneamientos Carmelo, S.L.
Dear Jorge,

Thank you for sharing your opinion. We regret that you received the product in that condition. We appreciate your suggestion regarding the specification of the seals before shipping and will consider it to improve our service. Your satisfaction is important to us. If you need further assistance, please do not hesitate to contact us.

Sincerely,
Saneamientos Carmelo, S.L.
J
Jordi C.
Rating: 1 out of 5
It was not the expected part according to the model. Shower spring presto dl 40 were much larger and impossible to put on
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Javier J.
Rating: 3 out of 5
The product as ordered but the shipping costs, nowadays, are very expensive or with that price the product should be delivered the next day.
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Maria D.
Rating: 3 out of 5
Very responsible company and does not deserve the image it gives with the courier company, super upset with the delivery
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Rossi M.
Rating: 1 out of 5
Terrible
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Response from Saneamientos Carmelo, S.L.
Dear friend, I would greatly appreciate it if you could provide me with an explanation of the reason that led to this classification. I am aware that your order at MIRAVIA is in the process of being returned, but I do not know the reasons and if we made any mistake, I would like to know it to avoid it in the future. Sincerely, Eduardo
J
Julia P.
Rating: 3 out of 5
The order arrived well, but I have consulted a doubt by email and they have not clarified anything, they responded with a general phrase.
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Response from Saneamientos Carmelo, S.L.
Dear Julia, I apologize, unfortunately, I cannot be available 24 hours on the MIRAVIA Chat, so I put an automatic response so that they can contact via WhatsApp if necessary. I do not know if perhaps I missed responding to you, but I believe I have answered your inquiry at some point; if not, I ask you to accept my apologies. Regards, Eduardo
J
Julian F.
Rating: 1 out of 5
I have been waiting for more than 3 days for the answer to a simple question. I think this response procedure to inquiries is not very efficient.
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Response from Saneamientos Carmelo, S.L.
Dear Julian, I regret your discomfort with this situation. I have reviewed the available communication channels and cannot locate your inquiry; please resend it or contact again if you still need answers. Sincerely, Eduardo
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