Customers consistently highlight the exceptional quality of products offered by SB COLLECTION, noting that items like soaps and mini bath balls possess delightful scents and are always well-packaged. The quick delivery service stands out as a major strength, with many expressing satisfaction over receiving their orders promptly and in excellent condition. The attentive customer service also receives praise, with experiences of personalized follow-ups and responsiveness to inquiries making a positive impression.
A customer for years, I had issues with the carrier who had not delivered to me for two days even though it was scheduled, so I sent an email to Sb collection to inform them, and a nasty lady called me back looking down on me saying that basically it was like that and that I just had to be patient and then added: "let's take this opportunity to catch up since it's been a while since you ordered." So yes, I am not a big customer and they made me feel that way, but now I am no longer a customer at all.
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B
Bénédicte B.
Rating: 1 out of 5
following a purchase from 08/12/2025
Fast delivery
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G
Gianna B.
Rating: 3 out of 5
following a purchase from 12/09/2025
Communication with a competent interlocutor would be preferable as it is more direct. Communication via your website is very complicated.
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Julie M.
Rating: 1 out of 5
following a purchase from 02/09/2025
I received broken and unsellable products. I wrote 3 emails for customer service without a response. No one answers the phone. Extremely disappointed ...
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Virginie M.
Rating: 3 out of 5
following a purchase from 19/06/2025
always happy with my products, too bad I never get any free products or discounts because unfortunately at the moment I can't make large orders...
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Nelly O.
Rating: 1 out of 5
following a purchase from 19/05/2025
Satisfied
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Cyrille G.
Rating: 3 out of 5
following a purchase from 01/04/2025
Good products, delivered quickly and always attentive to the customer
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sylvie G.
Rating: 1 out of 5
following a purchase from 27/08/2024
Items are always missing and never returned when you send an email.
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Response from SB COLLECTION
Hello,
We haven't seen your e-mails about missing articles. Perhaps they arrived as spam. To be sure to get back to you, I invite you to use our contact page on the site to avoid this kind of problem. Concerning missing items, I'm sorry if you had a problem with your delivery. Please be aware that we systematically recount the number of items for verification after order preparation. You can see the total number of items at the bottom of your delivery note. If it is circled, this means that the verification has taken place.
Best regards
A
Angélique A.
Rating: 3 out of 5
following a purchase from 13/11/2024
Satisfied with the speed but the shipping costs are expensive for dom Tom and I paid another 55€ in customs fees to have my package on arrival otherwise very good good products
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Response from SB COLLECTION
Yes, we are aware that transport costs are very high in the French overseas departments and territories.
Unfortunately we haven't yet found a more suitable solution. We are open to any new proposal
S
stéphanie P.
Rating: 2 out of 5
following a purchase from 11/10/2024
Disappointed with customer service mails sent several times so my order arrived very late 😕
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Response from SB COLLECTION
We're sorry you received your order too late.
Your order was ready and we asked you several times for your phone number so that your order could be sent in good conditions and avoid many delivery problems.
You obviously don't receive our e-mails and we still don't have your telephone number...
M
Morgane H.
Rating: 3 out of 5
following a purchase from 30/09/2024
Too bad it takes a long time to be delivered. Order placed on September 30, delivery on October 8. Geodis tells us we'll be delivered but no specific date. The problem when you work on the side is complicated to manage.
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Response from SB COLLECTION
Hello,
I'm sorry this order took too long to deliver.
Geodis is a professional courier service that delivers parcels and pallets by truck. The area in which you are located corresponds to a normal delivery time of 48 hours from our premises. This is not a guaranteed delivery time. In your case it was 72 hours.
We announce up to 7 working days of preparation time in our GTC, in most cases we send the order in 2, 3 days (which was the case for your order) but it can take longer due to imponderables.
In the future, if you have a deadline on an order, don't hesitate to contact us and we'll do our utmost to get it out as quickly as possible.
Best regards
Eric
A
Anne-Marie A.
Rating: 2 out of 5
following a purchase from 21/07/2024
I got 1 sachet of apple star bath pearls and a vanilla heart sachet too.
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F
F.
Rating: 1 out of 5
geodis is not adapted to orders with half a pallet it's incredibly long the same order placed the same day in the south arrived two days early with chronopost
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S
S.
Rating: 1 out of 5
parcel stuck in my letterbox
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A
A.
Rating: 1 out of 5
every time i'm not delivered on the agreed date! always an address problem. never possible to pick it up myself, plus the delivery man lies and says he called me when i didn't receive any calls. he didn't ring and no delivery notice so well .. every time it's a pain and it delays me! aberrant!
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F
F.
Rating: 1 out of 5
We were sent to the wrong agency at the other end of Nantes, a 45-minute drive for nothing.
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S
S.
Rating: 1 out of 5
order not complete
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S
S.
Rating: 2 out of 5
Delivery on time but damaged box with boxed goods. Not good
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M
M.
Rating: 2 out of 5
Enerve! I'd have gone into more detail but it's obviously too long!
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E
E.
Rating: 1 out of 5
12 DAYS Nothing to be shocked about? Add to that the fact that I was blocked from the 28th to the 9th and never got a DELIVERY date...
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C
C.
Rating: 1 out of 5
Delivery not the day before but the day of
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C
C.
Rating: 1 out of 5
Very deÁu
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A
A.
Rating: 1 out of 5
Too much misinformation forcing us to constantly change our program
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A
A.
Rating: 1 out of 5
Parcel arrived damaged and rescotched by the Post Office. Defective goods
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B
B.
Rating: 2 out of 5
Il bancale ci e stato consegnato danneggiato.
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A
A.
Rating: 3 out of 5
They made a mistake in my order.
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J
J.
Rating: 1 out of 5
entrega bloqueada 6 dias en malaga, inadmisible
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C
C.
Rating: 1 out of 5
Quick delivery, but parcel refused as damaged goods, certainly a blow from a fork-lift truck (with reservations...).
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O
O.
Rating: 1 out of 5
I haven't received any parcel yet !!! Package not delivered to me
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S
S.
Rating: 1 out of 5
A lot of mistakes lately Either product levels or poor quality products like the two or three broken Danish milk soaps.
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