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G
Rating: 3 out of 5
Communication with a competent interlocutor would be preferable as it is more direct. Communication via your website is very complicated.
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Customer reviews of SB COLLECTION
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 593 published reviews
Summary of reviews
Customers consistently highlight the exceptional quality of products offered by SB COLLECTION, noting that items like soaps and mini bath balls possess delightful scents and are always well-packaged. The quick delivery service stands out as a major strength, with many expressing satisfaction over receiving their orders promptly and in excellent condition. The attentive customer service also receives praise, with experiences of personalized follow-ups and responsiveness to inquiries making a positive impression.
3 star reviews
Reset filtersV
Rating: 3 out of 5
always happy with my products, too bad I never get any free products or discounts because unfortunately at the moment I can't make large orders...
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C
Rating: 3 out of 5
Good products, delivered quickly and always attentive to the customer
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A
Rating: 3 out of 5
Satisfied with the speed but the shipping costs are expensive for dom Tom and I paid another 55€ in customs fees to have my package on arrival otherwise very good good products
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Response from SB COLLECTION
Yes, we are aware that transport costs are very high in the French overseas departments and territories.
Unfortunately we haven't yet found a more suitable solution. We are open to any new proposal
Unfortunately we haven't yet found a more suitable solution. We are open to any new proposal
M
Rating: 3 out of 5
Too bad it takes a long time to be delivered. Order placed on September 30, delivery on October 8. Geodis tells us we'll be delivered but no specific date. The problem when you work on the side is complicated to manage.
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Response from SB COLLECTION
Hello,
I'm sorry this order took too long to deliver.
Geodis is a professional courier service that delivers parcels and pallets by truck. The area in which you are located corresponds to a normal delivery time of 48 hours from our premises. This is not a guaranteed delivery time. In your case it was 72 hours.
We announce up to 7 working days of preparation time in our GTC, in most cases we send the order in 2, 3 days (which was the case for your order) but it can take longer due to imponderables.
In the future, if you have a deadline on an order, don't hesitate to contact us and we'll do our utmost to get it out as quickly as possible.
Best regards
Eric
I'm sorry this order took too long to deliver.
Geodis is a professional courier service that delivers parcels and pallets by truck. The area in which you are located corresponds to a normal delivery time of 48 hours from our premises. This is not a guaranteed delivery time. In your case it was 72 hours.
We announce up to 7 working days of preparation time in our GTC, in most cases we send the order in 2, 3 days (which was the case for your order) but it can take longer due to imponderables.
In the future, if you have a deadline on an order, don't hesitate to contact us and we'll do our utmost to get it out as quickly as possible.
Best regards
Eric
A
Rating: 3 out of 5
They made a mistake in my order.
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