Customer reviews of Selfpackaging

Very good experience. Meets expectations in every way.

The color of the stickers does not match the ones sent. A digital image has been sent and the RGB or CMYK color should be more accurate. Thank you.

I asked for the boxes WITH black rope and it arrived without the rope. I had the market last weekend and had to rush to find something to tie the box.

The shipping was very good, although the shipping costs are high. The return of the product was a failure, it took them more than a month to refund my money, and I had to claim it twice, plus the shipping is very expensive too, in short, I will not buy again.

I ordered a product that promised one thing that was not even close, it took longer to arrive than stated, I returned it and I had to pay more than 50 euros for shipping because they do not cover returns

Nothing is going well

I never received my package

I was thrilled with this product. I gifted it and gradually, my friends sent me messages because their package was EMPTY. I am ashamed and angry!

Hello, still not delivered, UPS sets an appointment and does not come, reschedules and does not respect again, no idea where my package is. It should be noted that UPS is not a serious company for individuals.

Two weeks ago I received an email from perfumer Christophe Laudamiel saying that he was putting his award winning fragrance brand, The Zoo, on pause for the foreseeable future.
When I talk about the importance of supporting independent brands, it's precisely for reasons like this. The brands I work with on Sainte Cellier aren't backed by investors. Investors are more interested in giving money to commercial brands creating second rate versions of Baccarat Rouge and Aventus.
There is so much work to be done in perfumery. I am never less than astounded by what some people - even those branding themselves as "experts" - consider a good perfume. Thankfully, Christophe will continue his work with the Perfumery Code of Ethics to advocate for more honesty, transparency and education in an industry steeped in smoke and mirrors.
For now, if there's a perfume from The Zoo collection you had your eye on, please buy it while you can to avoid disappointment. I have limited stock of each available. I don't know if I will be able to order more before the new year.
Thanks so much for your continued support of Sainte Cellier and her brands.

a sheet of cardboard for luxury boxes
quality and rigidity to be reviewed

Not happy I paid too much to come faster because the progress of a project was urgent, but simply because of the comparison site they did not put my complete address which is the reason for the delay in the order

I have not received my package. Thank you for taking the necessary steps.

Poor communication about the product, especially regarding the photos which are insufficient

No way to check my order after receiving it. The product received looks much cheaper than the visuals on the site. The visuals make it seem like the boxes hold together with a string, but everything has to be assembled with a glue gun...

I ordered a sample in the color GRASS GREEN and received a RED sample. When I made the complaint by email, the response was that the samples were sent in the color that was in stock and 'which can be any color' (sic). In this case, why offer a choice of colors when placing the order? While I requested in my complaint email that a GREEN sample be sent to me, I was told: 'I am sorry but we cannot send you this sample in red.'

Delivery wrong size, impossible to get a return from customer service

I ordered boxes but received the wrong sizes

Order not delivered

I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.

Customer service not correct at all.
They do not take into account my request made by email following the receipt of my order.

The boxes do not hold. The glue does not adhere.

My order was supposed to be delivered a month ago but it wasn't and was returned to the seller. Customer service was supposed to resend it to me. No news since. I do not recommend selfpackaging at all.

The package was not delivered on time at all. I had to return it.

False information by phone

I am more than disappointed with the state of my received packages.
Very poorly packaged, without cushioning or protection, I received them ripped open.
15 boxes were completely damaged, crushed, torn.
They are unusable in their current state.
Problematic and unacceptable, especially on an order of barely 200 boxes to assemble anyway.
Honestly disappointed.

A disaster!

Very disappointed!
Poor print quality.
To throw away!

still no news about my order....

4 characters

The print quality is horrible, my visual is barely visible while on the site during creation everything was clear..

I did not receive any lid for my box, no interest

Very bad experience. Ordered samples, thinking I could deduct them all from the next order, instead, only one can be deducted at a time. Unclear explanations (site half in French, half in Spanish). Order return = scam. You have to take into account the return costs + they do not refund the shipping costs, so in the end, it's hardly worth making a return!

Scandalous treatment of my order.
I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!

delays and follow-ups as well as a terrible communication no respect for requests or the urgency mentioned, moreover delivery again with damages I have photos to support more noted on the delivery receipt!

The boxes arrived white while the order was for printed boxes!!!

Very disappointed with this site. The expected product is not as hoped and for two products of barely 3€ each, 17€ in shipping costs!!! And with a very long delivery time! I really do not recommend!!

Unfortunately, I am unable to appreciate anything because I have not received my order.
Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!

you do not specify xl

Very bad experience