Customer reviews of Selfpackaging

The chosen colors correspond but I would have appreciated packaging with thicker cardboard. Otherwise, the assembly is simple and well designed. A downside for the delivery, UPS is unclear about the delivery day.. Some emails indicate Friday then another email tells me it will be Monday, then in the end delivery on Friday... so I was absent and had to pick it up at a depot that I did not choose and it was not pleasant to find myself in an unchosen neighborhood.

Beautiful !!

The order was placed quickly (approximately one week). The print quality of the band is very good. The double creases for folding and making the edges of the boxes were not very marked, but nothing that can't be solved with the use of a ruler, although it takes a little more time.

Very good experience. Meets expectations in every way.

The color of the stickers does not match the ones sent. A digital image has been sent and the RGB or CMYK color should be more accurate. Thank you.

The boxes are okay, but the packaging is terrible, the boxes were all open, damaged... I was about to refuse the delivery...

I asked for the boxes WITH black rope and it arrived without the rope. I had the market last weekend and had to rush to find something to tie the box.

The shipping was very good, although the shipping costs are high. The return of the product was a failure, it took them more than a month to refund my money, and I had to claim it twice, plus the shipping is very expensive too, in short, I will not buy again.

The white tissue paper looks gray

fast shipping and product as described. satisfied

I ordered a product that promised one thing that was not even close, it took longer to arrive than stated, I returned it and I had to pay more than 50 euros for shipping because they do not cover returns

Pros: agile website, fast shipping, and quality product. Improvements: short size range (S-M-L etc.), large premium box not very sturdy, order repetition not fine-tuned (by default does not remember XL), somewhat high prices.

SelfPackaging Customer Service is excellent, I had problems with the tracking of the package by the courier. The tracking system did not update the status of the package. The package arrived and the tracking still showed as not shipped.

I ordered 2 sample boxes, I paid for both as I wanted to see how they looked in both colors. I received 2 black boxes (I ordered 1 white and one beige) and 2 separate color samples. If I had known that the samples were like this and not the box in the colors I wanted, I would have ordered only 1 sample box. In the end, I wanted to decide on one of the colors and seeing them in black does not allow me to decide on any. The boxes are very nice but my experience regarding the samples is not satisfactory.

good

Well done, except that you cannot delete created designs, which can create confusion.

Nothing is going well

Very good products, but be careful with the packaging! This is not the first time that the boxes are poorly secured in the shipping carton, resulting in torn, folded boxes... a small number certainly on the quantity, but unusable, so to be thrown away. Too bad because it still represents a cost!!

Good products, in accordance with the indications. Delivered flat.

Pleasant and easy-to-use site. A few minor technical inconveniences due to image incorporations but very quickly resolved by customer service.

I expected much better. Very disappointed. Low quality products. The stickers are very poorly cut, they are almost impossible to remove!

on-time and compliant delivery

I never received my package

Quick navigation, careful shipping

I was thrilled with this product. I gifted it and gradually, my friends sent me messages because their package was EMPTY. I am ashamed and angry!

I hadn't ordered for a while and unfortunately the customer service is no longer the same. Very disappointed, both in terms of product quality and after-sales service.

navigation on the site very good. a little 'Quack' for the delivery but it ended up being regularized

Hello, still not delivered, UPS sets an appointment and does not come, reschedules and does not respect again, no idea where my package is. It should be noted that UPS is not a serious company for individuals.

The reason for 4 stars is that the site is difficult to navigate to find the right product. Regarding my order, I am very satisfied and the delivery time was quick despite high shipping costs.

The site, the service, the speed, the delivery, are good!

Order received late but products impeccable.

No possibility to save projects

Two weeks ago I received an email from perfumer Christophe Laudamiel saying that he was putting his award winning fragrance brand, The Zoo, on pause for the foreseeable future.
When I talk about the importance of supporting independent brands, it's precisely for reasons like this. The brands I work with on Sainte Cellier aren't backed by investors. Investors are more interested in giving money to commercial brands creating second rate versions of Baccarat Rouge and Aventus.
There is so much work to be done in perfumery. I am never less than astounded by what some people - even those branding themselves as "experts" - consider a good perfume. Thankfully, Christophe will continue his work with the Perfumery Code of Ethics to advocate for more honesty, transparency and education in an industry steeped in smoke and mirrors.
For now, if there's a perfume from The Zoo collection you had your eye on, please buy it while you can to avoid disappointment. I have limited stock of each available. I don't know if I will be able to order more before the new year.
Thanks so much for your continued support of Sainte Cellier and her brands.

a sheet of cardboard for luxury boxes
quality and rigidity to be reviewed

Difficulties downloading on my tablet.

I only ordered one product but I am delighted with my purchase! Very short processing time, very fast shipping. The boxes are of very good quality and the little attentions are appreciated.
However, I removed one star for the shipping costs because for small boxes in small quantities I paid 33% for shipping (a little over 13€) which is huge for that... but I would not hesitate to order more products next time.

Very fast delivery, well packaged.

Company not reachable directly for customer service, I sent a message on the contact messaging and still no response.
A phone number would be simpler.

The packaging for sending the product is too large and no protection to secure the product: some lids end up with a corner dented or crumpled because the different elements move in the shipping box.

I received my order quickly. However, the delivery person did not drop it off at my home but at a pickup point even though I paid for home delivery. There are no assembly instructions in the package, nor a link to a tutorial. The box received is not really identical to the photo, it seems like a part is missing inside, there are no notches to secure the card. I am disappointed.