Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Nice layout, products highlighted, clear technical sheets, easy choice of quantities and dimensions, etc., etc.
But the different setups often feature the same items.
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Response from Selfpackaging
Hello Sylvain,
Thank you for your comment and we are delighted to see that our products meet your satisfaction.
Regarding the inspiration examples published, indeed, it is often the same boxes that are presented.
These are the best-selling boxes and therefore the ones we regularly work with.
We will take the necessary measures to update our website more often and thus expand our list of inspirations.
Furthermore, when you go to the sheet for 'a particular box, at the bottom of the page, in the section titled "inspiration", you will find several examples of customizations we have done for our clients for the box in question.
Please feel free to reach out to us for any further information and thank you again for your feedback.
Best regards,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2017
Very good service but delivery time a bit long.
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Response from Selfpackaging
Hello Lydia,
Thank you for your comment and we are pleased to read that you are satisfied with our service.
Regarding delivery times, indeed, since we do not have all boxes in all sizes and colors in stock, we only produce them on demand. For this, several days of manufacturing are required depending on your request.
To this delay, the delivery with UPS is added according to the chosen option (UPS point, home delivery, urgent).
You can check the average delivery times on our site through the following link: https://selfpackaging.fr/content/10-envoi-de-commandes
We thank you for your trust and hope to see you again soon on our site.
Best regards,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2017
Functional site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Unable to use the quote request platform.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2017
No information regarding delivery... I wasn't even informed of the arrival of my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2017
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2017
Pleasant site, but the product does not match the request. Too bad!
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Response from Selfpackaging
Thank you very much for your comment. Please send an email to [email protected] with the reason for your dissatisfaction and we will do our best to remedy it. Thank you.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2017
The products are pretty good overall but the service really needs improvement!!
-please update your UPS pickup points, the one I chose hasn't existed for 3 years!! So my package went back to the sender in Spain, then resent to my address as requested. A lot of time wasted...
-impossible to reach someone by phone for information or a problem...
-not always a French translation in the received emails! Sometimes it's completely in Spanish, not practical at all when you don't speak the language!
-no SMS or email to notify that the package has arrived! More time wasted...
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Response from Selfpackaging
Hello Marianne,
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2017
The order arrived in good condition and quickly. The little extra bonus in terms of quantity is welcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2017
Very clear site, easy and quick order.
The received product is of quality and matches the product sheet. I recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
no tracking email with the package number
no info by email on the progress of the order, nor on the availability of the package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2017
disappointed! I explain before ordering I contact the site which certifies and confirms that my invoice will not be included with my package!!!
because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
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Response from Selfpackaging
Hi! Thank you for your feedback. I'll send your review to the department of quality control to analyze your case. Kind Regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2017
Wide variety of products and colors, pleasant site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2017
Very bad experience
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Response from Selfpackaging
Hello Marion,
Thank you for your feedback. We're really sorry if you have had a bad experience with us. We always try to offer the best service to our clients but sometimes things can go wrong (most of the times we cannot control them: carrier, delay for weather problems...) We'll be more than happy to help you! Don't hesitate to send us an email to [email protected] and we'll send your message to the department of quality control. Kind Regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
We order on a French site and delivery coming from Spain ...
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Response from Selfpackaging
Hi Julie,
Thank you for your purchase at SelfPackaging. Our boxes are coming from Spain and we ship worldwide ;) Our website has been translated into French, Italian and English and there's a sales agent for each country. Kind Regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2017
Bad
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Response from Selfpackaging
Hi Didier,
Thank you for your feedback. If you have had any issue with the box, please send us an email to [email protected] and we'll be more than happy to help
Kind Regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2017
Nothing went as planned... When I wanted to place an order, I was informed that the offer I was given was supposedly false and that the final amount was actually twice as high for the same product! Then there were multiple delays in production, delivery and every time I asked to be informed about the delivery time, I always had to follow up 2-3 times, as there was no tracking of my order! It's a shame because the result of the personalized boxes I ordered is very satisfactory, but at what cost to receive them…
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Response from Selfpackaging
Hello Cédric,
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
Package OK,
Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2017
I am very satisfied with my order. However, it might be wise to include a small notice for folding the boxes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2017
Good site with good customization options
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2017
Very good site, the Joyful Boxes meet my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2017
The products are always of good quality. However, the huge package was too heavy to lift. The relay point was not happy and on my side, I had to find someone with a vehicle. It would have been better to decompose it. The relay point informed me that the volume and weight of the package were not compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2017
compliant and fast order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2017
Site offering nice products, diversified and of good quality for the one we received. Quick response to information requests by email.
We will not hesitate to renew our stock of packaging at Selfpackaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2017
icon located above each product photo.
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Response from Selfpackaging
Very responsive, good quality and good product rendering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2017
A wide choice of products and customization.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2017
Printing problem and processing time too long to remedy
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Response from Selfpackaging
Hello,
We are sorry and as explained through our email exchanges, our workshops had a printing problem. That is why once this technical printing issue is resolved, we sent you your products with better print quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2017
lack of simpler products
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Response from Selfpackaging
Hello Florent,
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2017
Deadlines respected.
However, shipping costs are excessive for sending a simple sample.
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Response from Selfpackaging
Hello Aurélie,
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2017
product meets my expectations
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2017
I ordered 2 samples... 10€ it hurts a bit especially since there is very little chance that I will order!
The packaging should be delivered with an explanation for assembly!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2017
Fast-Some boxes offered in case of failure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
Blurry Logo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2017
Clear and precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2017
Serious, professional
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2017
Excellent follow-up by Cécile, delivery on time.
Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2017
Clear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2017
Some packages were creased and sample requests were not the right size or color
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
Good box but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
Speed of shipping. Package OK
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