Customer reviews of Selfpackaging

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
5 2 079 77% 4 399 15% 3 120 4% 2 51 2% 1 55 2%

Summary of reviews

Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.

Reviews 1, 2, 3 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2023
FAST EFFECTIVE
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2023
Always satisfied with your services and products.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2023
Reliable
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2023
Company not reachable directly for customer service, I sent a message on the contact messaging and still no response.
A phone number would be simpler.
Translated reviews
Response from Selfpackaging
Hello Valérie, I confirm that I replied to your email the same day, on November 3 at 11:05 AM (please check your spam) and also, our contact phone number is indeed present on the site: 01 86 65 07 34. We are reachable from Monday to Thursday from 8:30 AM to 5:30 PM and on Friday from 8:30 AM to 2:30 PM. Do not hesitate to contact us again if needed. Best regards. Christelle.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2023
Very good value for money and speed of order processing.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2023
The packaging for sending the product is too large and no protection to secure the product: some lids end up with a corner dented or crumpled because the different elements move in the shipping box.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2023
Delighted with this first order. Thank you very much for the care you took with the package. The boxes were well packaged, they arrived in perfect condition.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2023
The print for the logo I sent was pixelated.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2023
Very very good. Top service! Highly recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2023
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2023
Top-notch.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2023
Order as expected and fast shipping ;)
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2023
Perfect. Delivery on time.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2023
Perfect, good quality product, delivered quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2023
All the boxes are great!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2023
Fast order on an easy-to-use site. Delivery within 3 days directly to the house, and perfectly packaged order. Very good.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2023
Very good customer service, the boxes arrived quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2023
I am very satisfied with my order!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
Delivery on time and products as described
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2023
Delivery was quite fast considering it came from Spain! Product matches the description and is of very high quality. Special attention with the small candies and the extra boxes that I greatly appreciate! I would recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2023
I am very happy with my purchase at self packaging..the delivery was very fast, affordable price and a product of very good quality..plus they added a few extra units in case I make mistakes during assembly. I would order again
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2023
Good site!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2023
I received my order quickly. However, the delivery person did not drop it off at my home but at a pickup point even though I paid for home delivery. There are no assembly instructions in the package, nor a link to a tutorial. The box received is not really identical to the photo, it seems like a part is missing inside, there are no notches to secure the card. I am disappointed.
Translated reviews
Response from Selfpackaging
Hello Françoise, thank you for taking the time to share this information with us. Regarding the delivery, indeed, when the delivery person is unable to complete the delivery on the first attempt, they leave the packages at the nearest pickup point. Regarding the box received, you are right, the link to the assembly video is missing on the site. I have just requested its addition to the concerned person and in the meantime, I will send you the link by email. I need you to confirm if the internal support for the card is indeed missing so I can send it to you. I apologize for these inconveniences. Christelle.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2023
Choice, quality/price ratio, speed of shipping
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2023
Everything is perfect, careful shipping nothing was damaged and customer service is top-notch, quick response. I will now place an order with you. Thank you very much. Moonhygge
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Fast shipping of the sample, perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2023
Delighted with the order. The site is easy to find what you want, fast and efficient shipping. Now I just have to use the boxes!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2023
The site is very good, fast delivery. However, there is a defect on all the boxes ordered, a gap of 58mm instead of the 60 displayed on the site which means that no vial fits properly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2023
Everything is perfect, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2023
Serious
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2023
nothing to report..
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
Great site, I recommend. Delivered a week early. More products than ordered, customer service is top-notch. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
simple, fast, efficient ... and assembling the products is easy and in the worst case, there are very clear aids available
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Quality products and delivered very quickly. A size problem with my order… very quickly resolved by Christelle who was great! Thank you :)
Translated reviews
Response from Selfpackaging
A big thank you for your comment Laurent. Looking forward to it! Christelle.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2023
Serious and fast work, I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2023
The box was too big and too soft. Moreover, there was no padding inside. The boxes moved a lot and some were creased. It's a shame that the packaging is not better planned because the boxes ordered suit me perfectly.
Translated reviews
Response from Selfpackaging
Hello Caroline, Thank you for your clarifications. I just sent you an email to ask for photos and to indicate the quantity of boxes affected so that I can send you boxes back and specify to our staff to pack them well in the parcels to avoid this inconvenience. I apologize for the inconvenience caused. Best regards, Christelle.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
Product compliant, fast delivery. Very good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2023
When ordering a sample, the boxes had an adhesive strip for gluing and during my next order, this was not the case: no adhesive strip provided. I had to use glue. (refs 2520 S / 2520 M). Can you please indicate why? Thank you in advance.
Translated reviews
Response from Selfpackaging
Hello Edwigde, Indeed for ref. 2520 (S and M), it is clearly indicated on the product sheet (description) that you need to have a glue gun to assemble this box. That is why you received glue sticks in your order. For the sample, we glue it with an adhesive strip so that you can see the assembled box and check that the internal dimensions suit you. However, as you may have noticed, the adhesive strip does not stick well enough on this type of micro-corrugated cardboard. Please feel free to get back to us if you have any other questions. Best regards, Christelle.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Fast delivery, quality products.
Translated reviews
We use cookies for audience measurement and improving user experience.