Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
I ordered a sample in the color GRASS GREEN and received a RED sample. When I made the complaint by email, the response was that the samples were sent in the color that was in stock and 'which can be any color' (sic). In this case, why offer a choice of colors when placing the order? While I requested in my complaint email that a GREEN sample be sent to me, I was told: 'I am sorry but we cannot send you this sample in red.'
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Very good product, very clean marking but the delivery times were not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
The address on the label was incomplete and the UPS driver not being very bright, I had to call the local UPS office to be delivered at home ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
My package arrived open, the contents exposed to the open air and the weather. Luckily, nothing was stolen or damaged.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2021
You cannot order more than 100 large boxes (depending on the models). I pay high shipping costs while my orders are eligible for free shipping.
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Response from Selfpackaging
Hello Jennifer, Indeed, all boxes made of micro-fluted cardboard have a maximum order volume on the site depending on their sizes. This mainly concerns transport costs. This type of cardboard is expensive to ship and from a certain quantity, shipments must be made by pallet (and not by parcel). To order more units, it is advisable to make several orders or to contact us by email at [email protected] to establish a quote for you. As indicated in the delivery conditions, free shipping does not apply to micro-fluted cardboard boxes (like the tray you ordered). Don't hesitate to get back to us for more information. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2021
correct site and good product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
Delivery wrong size, impossible to get a return from customer service
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Response from Selfpackaging
Hello Léa,
We received your email informing us of the situation on Friday, April 9 in the morning.
I replied to you by email the same day at 1 PM.
As you may have noticed, we resolved the situation by sending you the boxes in the right size. You should receive them this Thursday, April 15.
Again, our apologies for this error.
Best regards,
Élia.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
Product not very compliant, no assembly instructions, no consistency in finishing
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Response from Selfpackaging
Hello Antoine,
On the site, the assembly instructions are available in video form (camera icon above the box photo).
The base is made of sturdy micro-corrugated cardboard and the lid is made of bristol paper (as indicated in its description).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2021
I thought I was buying a cardboard box to transport a large cake.
The paper body is way too fragile. Disappointed
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Response from Selfpackaging
Hello Nathalie,
Indeed, this box ref 3300 is perfect for bakeries and confectioneries as indicated in its description. I have just updated the description to clearly indicate that it is not suitable for shipping since the middle part is made of 300g bristol paper (unlike the base and lid made of sturdy micro-corrugated cardboard).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
I ordered boxes but received the wrong sizes
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Response from Selfpackaging
Hello Anissa, We have received your message regarding this and we have confirmed that the boxes received are indeed in the size you ordered (size M). You can verify this in your order history by checking your invoice.
If you want a different size, you need to place a new order and at the same time return the unwanted boxes for a refund. Please follow the steps indicated in the following link: https://selfpackaging.fr/content/37-conditions-de-retour. Do not hesitate to get back to us if needed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
A bit disappointed with the customer service with whom it is difficult to carry out long-term commercial actions.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2021
Too bad you didn't include a sample that I requested.
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Response from Selfpackaging
Hello Gohsran, your order included only 200 boxes and no samples. To order a sample, you need to select the size and color of the desired box and then click on 'I want samples' (above the photo of the box). I see that you had indicated comments in your order, but unfortunately, the people in the workshop only speak Spanish. It is preferable to contact our French customer service if you have questions to assist you in a timely manner. Thank you and have a nice day. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2020
The site is good, but it wasn't working when validating the order, I had to manage the order by email.
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Response from Selfpackaging
Hello Jérôme, indeed, depending on the browser you use to place your order on our site, it may record 'bugs' and be capricious when confirming the order. It involves deleting the cached files and cookies from your browser or simply changing browsers if it happens again. In any case, you did well to contact our customer service to help you with this process to successfully finalize the order. Thank you and see you soon.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
The site is not bad and the products are of good quality but there was a color mistake in my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Order not delivered
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Response from Selfpackaging
Hello Catherine,
The delivery person could not make the delivery because he showed up during your closing days (not having been informed beforehand).
As confirmed by email just now, I have just sent your opening days to UPS so that the carrier can make the corresponding delivery.
I have also specified this important information in your address so that the carrier can have the information for future orders.
Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
average
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.
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Response from Selfpackaging
Hello Caroline,
We sincerely apologize for the inconvenience caused regarding your order.
Indeed, we have received far more orders in recent weeks than in the entire history of Selfpackaging and have suffered a stock shortage on the Christmas printed boxes much earlier than expected.
During these end-of-year periods, it is important to take into account that we do our utmost to satisfy the large volume of orders and try not to have delays in production.
However, this is unfortunately not the case for some orders.
That is why we sent you boxes with printed stickers as an alternative.
Regarding the condition in which you received the boxes, please send me photos and the quantity of boxes affected by the shocks by email at [email protected] so that I can forward them to our carrier and send you compensation.
Thank you in advance. Best regards. Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Complicated order: for each item added to the cart, the quantities are twice as high.. Be sure to check so as not to order and pay more than expected. Choosing the UPS pickup point is impossible via Safari and not available during confinement..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
site to improve
for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2020
The site is not badly done but the product is disappointing
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2020
Customer service not correct at all.
They do not take into account my request made by email following the receipt of my order.
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Response from Selfpackaging
Hello Ophélie, I confirm that I replied to your initial message on the same day I received it. However, your response was sent when we were closed (public holiday in Catalonia), so you received an automatic reply from me indicating that I would be back this Monday, September 28. I am now getting back to you by email. Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
Difficulty with payment by credit card
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2020
I do not understand why my order arrived in 3 parts. It's a waste of time for the customer and a much higher carbon footprint!
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Response from Selfpackaging
Hello Laurence, in recent months, given the current context, carriers have been overwhelmed by the large volume of deliveries to be made and instead of delivering your 5 packages at once, the delivery person delivered them to you in 3 parts. This is an exceptional situation and we apologize for the inconvenience caused.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
Long and mediocre delivery. The delivery person leaves the package at a pickup point even though I chose home delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2020
The boxes do not hold. The glue does not adhere.
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Response from Selfpackaging
Hello Virginie,
For sample orders, the boxes are delivered without glue.
For final orders, double-sided tape rolls are provided separately.
Do not hesitate to contact our customer service at [email protected] if needed.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Some boxes were dented..!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Fortunately, no box was dented.
No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2020
fast delivery, the quality of the cardboard boxes is not great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2020
My order was supposed to be delivered a month ago but it wasn't and was returned to the seller. Customer service was supposed to resend it to me. No news since. I do not recommend selfpackaging at all.
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Response from Selfpackaging
Hello Rémy, as I indicated in my email of March 10, we have resent your order which is currently at the corresponding pickup point since March 11. You should contact them to find out if they are still open at the moment. I will send you a new email with the details. Have a nice day. Christelle.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2020
Site and delivery by UPS are acceptable, but I am not satisfied with the content. I had ordered 5 boxes with burgundy lids. In fact, I received 6 boxes, 5 with brown lids and only one with a burgundy lid.
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Response from Selfpackaging
Hello Claire, Following your message, I have just requested our workshop to resend you the 5 lids in burgundy color, you should receive them by the end of the week. Indeed, in case of error, you should contact us by phone or email so that we can resolve the situation as quickly as possible. Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
UPS pickup point far from my home. Moreover, it was 30 minutes late on its opening time. 30 minutes where I had to wait without being able to contact them. The package was well damaged. I would like to have the option to choose another pickup point, which is not the case on your site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2019
The package was not delivered on time at all. I had to return it.
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Response from Selfpackaging
Hello Lucille,
Your order was indeed delivered 1 day late compared to the usual 7 working days.
As indicated in your order, during this period (since the end of November with Black Friday), we informed you that there could be some delivery delays due to the high volume of orders and transport delays.
If you needed the boxes by a specific date, it would have been advisable to call our customer service to inform them.
Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
I had to call customer service for the timely shipment of the order. Otherwise, the extra charge to speed up delivery would have been useless. Average. However, the after-sales service is very nice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2019
Good products but the packaging needs to be reviewed, the products were not protected in the packaging box, which itself was damaged (torn in several places). Some products therefore arrived damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2019
Navigation on the site is good but shipping is very expensive for a rather mediocre service. Relay points are rare and far away. Items very poorly protected in the package, as a result, many items are very damaged. I was able to benefit from a package return to my home thanks to a very nice after-sales service lady. But despite my feedback regarding the protection of items in the package, the second package arrived protected in the same way, so some items are damaged too! But there I was not offered anything to compensate me...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2019
The delivery is not compliant, we received a printed ribbon while we wanted a plain ribbon! They say free shipping from 95 euros, and they charge you 20 euros for shipping! No, this is not perfect
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Response from Selfpackaging
Hello Tony, The ribbon corresponds well to the one you ordered, but there was a bug on the site not displaying previews of all the ribbons. I confirm that we have just fixed this bug and that the ribbons appear correctly now. I will get back to you privately for the sending of a new ribbon. Regarding shipping costs, free shipping applies under certain conditions, notably the choice of a relay point as the recipient. Since you requested direct delivery to your address, free shipping did not apply to your order. You can read the conditions through this link: https://selfpackaging.fr/content/10-envoi-de-commandes. Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2019
False information by phone
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Response from Selfpackaging
Hello Geneviève,
We are surprised to read your comment and do not understand which information you are referring to. Please feel free to let us know so that we can understand it.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2019
inconsistencies in the pricing module that can be misleading
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/09/2019
Order received in mediocre condition, email sent to customer service with photos
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Response from Selfpackaging
Hello Eva,
Indeed, thank you for sending us the photos of your package. Fortunately, the boxes inside were not damaged by the carrier's lack of care!
I have forwarded your photos to them to request more attention in the shipping of our packages.
Have a nice day.
Christelle
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