Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
the self-adhesive labels that we stick on the box look really horrible and unprofessional, we have to fold the boxes ourselves... anyway, not professional at all
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Response from Selfpackaging
Hello Cyril, as you can see on all the sheets of our boxes, we indicate whether they are easy or not to assemble yourself. As our brand indicates 'Selfpackaging', all our references are to be assembled by you.
Regarding the stickers, this is the most economical customization option. Please note that we can also print directly on the box from 300 units. For this, you should contact our sales department through the following email: [email protected]
Do not hesitate to get back to us if needed. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2019
I am more than disappointed with the state of my received packages.
Very poorly packaged, without cushioning or protection, I received them ripped open.
15 boxes were completely damaged, crushed, torn.
They are unusable in their current state.
Problematic and unacceptable, especially on an order of barely 200 boxes to assemble anyway.
Honestly disappointed.
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Response from Selfpackaging
Hello,
sorry for this situation.
I will send you the boxes that you cannot use if you tell me what they are. It would also be helpful if we received photos (if you have any) to be able to retrieve the boxes and inform the courier service.
I hope this unfortunate event will not compromise your trust in our work.
Thank you in advance for your kind response,
Daniela
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2019
Good product! But not delivered to the given address while I was present! Had to go to a warehouse 4km away to pick up my package!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
A disaster!
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Response from Selfpackaging
Hello Myriam,
We are all surprised to read your comment knowing that we are currently in the first phase of creating your mockup and that this is not the final order.
We have tried to meet the many criteria requested for your mockup as much as possible with the resources available in our offices. Our designer spent an entire day creating your mockup trying a multitude of options.
As indicated in my email following the sending of the mockup, I detailed the modifications made due to technical restrictions.
I will get back to you in the afternoon so that we can continue working on this project and find the most suitable solutions.
Best regards,
Christelle
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Very disappointed!
Poor print quality.
To throw away!
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Response from Selfpackaging
Hello Sofia,
I just sent you an email to ask you to send us photos of the received boxes so we can check the print quality.
Thank you in advance.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2019
still no news about my order....
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Response from Selfpackaging
Hello Magali,
Your order was shipped on the same day it was received in our workshop. Then, the tracking of your packages was communicated to you via a notification from UPS.
I see that the carrier had difficulty completing the delivery, which was ultimately made on June 6, as the address provided was reportedly changed afterwards (moving).
I hope you are satisfied with your order and remain at your disposal if needed.
Have a great day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2019
4 characters
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Response from Selfpackaging
Hello Nicolas,
As indicated by phone just now, regarding a custom model order that is at the first testing stage, it is preferable to communicate directly by email or phone.
Indeed, the first custom models are rarely the final boxes and often require several adjustments or modifications.
While waiting for your feedback on the modifications to be made, I wish you a good end of the day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2019
Samples received are compliant except for the clarity of the digital printing which could be improved.
My disappointment: no preferential rates for professionals!
Customer service is attentive but did not find a solution to this request.....
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2019
satisfied, except for the printing of the logo on the box.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
The print quality is horrible, my visual is barely visible while on the site during creation everything was clear..
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Response from Selfpackaging
Hello Lucie,
Our Customer Service is available from Monday to Friday by email and by phone to answer all your questions or doubts regarding our products and orders made.
We have not received any email or photos of the boxes received from you on this subject. I am sending you an email to send us the necessary elements for verifying the printing done on your boxes.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2019
Too little general information
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Response from Selfpackaging
Hello Valérie, we apologize for the delay in responding to your emails, we are in a period of high order volume, affecting the response times of our customer service. We were finally able to answer your questions by phone this morning and are delighted. Have a great day and see you soon!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2019
The print quality is relatively average as well as the cutting quality but the order was delivered on time and the after-sales service is very attentive.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/03/2019
My order arrived incomplete. 3 boxes out of 7.
However, I commend the customer service that was able to respond quickly and provide me with a solution.
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Response from Selfpackaging
Thank you for your comment. We indeed attach as much importance to the quality of our products as to our service. We are delighted to have been able to satisfy you despite the error made. Have a very good day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2019
I did not receive any lid for my box, no interest
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Response from Selfpackaging
Hello, as indicated just now by phone, it may be that our little hands in the workshop indeed forgot the 2 missing lids from the 7 requested samples. You just need to inform us to arrange the situation. We can be reached by phone and by email. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
Shipping costs have become payable even with large quantities... and what costs!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2019
Good but I had requested a sample with printing and there was nothing on the box...
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2019
To find a relay it always bugs
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Response from Selfpackaging
Hello,
Indeed, the site of our carrier where the search for relay points is carried out is regularly updated which alters its display.
Moreover, it is preferable to use a browser such as Chrome or Internet Explorer to access our site to ensure its fluidity. The Safari browser is not recommended.
Do not hesitate to contact us if needed during your next order.
Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
I am satisfied with the product, that is to say the quality. However, I was surprised to see the window of the box open. To be able to store food or biscuits, it is impossible to put them directly in the box because they risk falling, so I had to buy additional bags to be able to store things inside, so disappointed on this point. What can we store in your opinion in an open bag without a plastic window???. And my biggest disappointment was with customs clearance because already the shipping costs are expensive, I was disappointed to have to add an additional amount.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
I am satisfied with the quality of the ordered products.
However, absolutely not satisfied with the packaging quality of my order: upon receipt, the box was completely torn, security tape was torn. So I received my order opened (e-commerce boxes), and my boxes were damaged! I cannot attach photos to my comment, but the corners are bent, even torn... I am disappointed to have to discard some of my boxes, especially since shipping costs are not free for this type of product... for €11.71 in shipping costs, I would have liked to receive my order intact.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2018
very fast delivery
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2018
Very bad experience. Ordered samples, thinking I could deduct them all from the next order, instead, only one can be deducted at a time. Unclear explanations (site half in French, half in Spanish). Order return = scam. You have to take into account the return costs + they do not refund the shipping costs, so in the end, it's hardly worth making a return!
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Response from Selfpackaging
Angèle, we are sincerely sorry to read your comments.
Indeed, not all discount vouchers can be combined with each other or with other promotional offers. Regarding our site, we still have translations to perform or improve, given that we are a Spanish company. We improve it every day thanks to your comments. We will of course modify the explanations regarding the samples so that this type of confusion does not happen again. As for returns of orders due to an error (or withdrawal) on the part of the customer, the conditions clearly state that return shipping costs are the responsibility of the customer.
We remain at your disposal for any further information.
Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2018
a bit messy site
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
Lack of clarity
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2018
The site is well made, functional, but not very precise, it would be good to inform the customer about the quality and thickness of the materials used.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2018
Delivery costs too high. No free shipping for certain products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
the product is very good but delivery by ups is deplorable
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/08/2018
Very disappointed with my last order ("selfpackaging" written on the cardboard boxes while this is not the case in the product sheets), and even more disappointed with the after-sales service.
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Response from Selfpackaging
Hello,
We promote our brand to professionals and individuals, to obtain a personalized box without the mention "Selfpackaging" please contact us via the "I am a business" form
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2018
Scandalous treatment of my order.
I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!
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Response from Selfpackaging
Hello Aude,
I am still waiting for your bank information to proceed with the refund. We are sorry for the inconvenience encountered with your order.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2018
Hello, Package in very bad condition a change of carrier would be useful
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Response from Selfpackaging
Hello,
We thank you for leaving a comment. We take all feedback into account to improve and offer you a better delivery service for your next orders.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2018
For everything concerning boxes, no problem. However, for the printing of stickers, very very disappointed. The colors do not match even though the files were well provided in CMYK and I called to ensure the proper execution of these colors. Since it was part of a set with other goodies, the colorimetric discrepancy is significant. Unfortunately, it is impossible to redo the stickers as the deadline is too tight. Printing needs to be reviewed.
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Response from Selfpackaging
Hello Manon,
We will take your comment into account to improve our printing system in the future by offering you better print quality, in return I invite you to write to us at [email protected] to obtain a discount voucher for your next order.
Have a nice day
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2018
The boxes are not of good quality, I am disappointed.... the star punch performs poorly, it gets stuck and tears the support..
Article still of poor quality
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Response from Selfpackaging
Hello Aurélie,
We are sorry that the products arrived in poor condition, I invite you to contact us at the email address: salut@selfpackaging to find a solution to this bad experience.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2018
delays and follow-ups as well as a terrible communication no respect for requests or the urgency mentioned, moreover delivery again with damages I have photos to support more noted on the delivery receipt!
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Response from Selfpackaging
Hello Jérôme,
I am sorry to hear that the package was damaged during delivery. I invite you to contact us at [email protected] to find a solution to your problem. Please know that we do everything possible to ensure that your orders are shipped in the best conditions and as quickly as possible.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2018
The boxes arrived white while the order was for printed boxes!!!
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Response from Selfpackaging
Hello Graciela,
We apologize for the mistake made during your order. As mentioned during our phone conversation in recent days, we will resend the order as you ordered it.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
The orders are in accordance with my request but I did not receive the requested sample which was charged to me over 3€.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2018
The price is attractive but the shipping cost is simply exorbitant, for the price one could expect luxury packaging but far from it, just a simple cardboard box, no reinforcements, and nothing protects the order. My box arrived completely damaged, I was lucky that the merchandise was in good condition. So service needs to be reviewed or prices lowered!
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Response from Selfpackaging
Hello Rozenn,
Thank you for your feedback regarding our offer and delivery. We are trying to provide you with a delivery service (UPS) at the best price. Your comment will help us improve.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2018
Very serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2018
Fast and compliant delivery, but I couldn't get a refund for one of my orders and some parts of the site and emails are not in my language.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2018
The boxes are very good and conform to my order but the labels were supposed to be round and they are square... too bad
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Response from Selfpackaging
Hello Agathe,
I am sorry for the inconvenience regarding the labels, can you contact me at [email protected] indicating the order number?
Wishing you a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2018
Not very sturdy
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/04/2018
Very disappointed with this site. The expected product is not as hoped and for two products of barely 3€ each, 17€ in shipping costs!!! And with a very long delivery time! I really do not recommend!!
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Response from Selfpackaging
Hello Claudia,
I understand your feelings however looking more closely at your invoice, it is actually 10€ shipping costs for your order. We work on a just-in-time basis and we regret having experienced a stockout for this product.
To make it up to you, we will assign you a discount code if you contact us at [email protected].
Awaiting your response.
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