Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Unfortunately, I am unable to appreciate anything because I have not received my order.
Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!
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Response from Selfpackaging
Hello Kare,
I opened an investigation with UPS who certifies that the product has been delivered, by going to the UPS site and entering the tracking number 1ZA5E5706868424250 you can see that the delivery has been made.
I invite you to write to me at salut@selfpackaging to find a solution with the UPS carrier.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2018
you do not specify xl
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Response from Selfpackaging
Hello Audélie,
We currently only offer size M, as it corresponds to a standard wine bottle size. However, we are not closed to the idea of offering other sizes later.
Your comment will be forwarded to our marketing department.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2018
No comment
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Response from Selfpackaging
Hello Dorothée,
I would like to respond to you to know how your experience on Selfpacking went?
Your opinion is important, it will allow us to improve in the future!
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
did not go through the site for my order
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2018
The site is good but I chose the reference REF.: 2262 and I received REF.: 2213.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
Thin and fragile cardboard and did not receive the promised gift with the order.
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Response from Selfpackaging
Hello,
Thank you for taking the time to respond to our questionnaire.
Regarding the ordered boxes, their bases are made of micro-corrugated cardboard (thick and resistant) specifically used for postal shipments and their lids are made of lightweight cardboard as indicated on the site.
We offer you the option to order samples before proceeding with a bulk order to get a preview of our boxes' rendering.
Regarding the gift, we have included the free Valentine's file in your order. You just needed to download it from your account and print it to decorate your boxes with.
Please feel free to get back to us for more information.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2018
I thought the boxes were different.
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Response from Selfpackaging
Hello Perrine,
Thank you for taking the time to leave a comment following your order.
I just left you a message on your voicemail to understand the situation.
For your information, we allow our customers to order samples of our boxes before placing larger orders to test them and especially to verify that they meet your expectations.
You also have the option to return the boxes if they do not suit you by following the steps in the title "Exchanges and returns".
Do not hesitate to get back to me if you need more information at 01 86 65 07 34.
I am available from 9 am to 6:30 pm from Monday to Thursday and from 9 am to 3 pm on Friday.
Best regards,
Christelle - Selfpackaging
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
Not very easy to use and not aesthetic (too complicated)
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2017
Good but mistakes from the first order.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2017
Three orders with the same address, three different delivery addresses..
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Response from Selfpackaging
Hello,
Thank you for taking the time to respond to our questionnaire.
We have been in direct contact via email regarding the delivery of your last orders. One could not be delivered because you forgot a letter in the delivery address. That is why your order was returned to us indicating that the address was unknown.
Then the following deliveries were successfully delivered to the indicated address.
Our Customer Service is always at your disposal to assist you in any situation from the realization of your order to its receipt.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2017
All good with the order, but I wasn't notified of the product's arrival!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Unable to use the quote request platform.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2017
No information regarding delivery... I wasn't even informed of the arrival of my order
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2017
Good site
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2017
Pleasant site, but the product does not match the request. Too bad!
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Response from Selfpackaging
Thank you very much for your comment. Please send an email to [email protected] with the reason for your dissatisfaction and we will do our best to remedy it. Thank you.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2017
The products are pretty good overall but the service really needs improvement!!
-please update your UPS pickup points, the one I chose hasn't existed for 3 years!! So my package went back to the sender in Spain, then resent to my address as requested. A lot of time wasted...
-impossible to reach someone by phone for information or a problem...
-not always a French translation in the received emails! Sometimes it's completely in Spanish, not practical at all when you don't speak the language!
-no SMS or email to notify that the package has arrived! More time wasted...
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Response from Selfpackaging
Hello Marianne,
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
no tracking email with the package number
no info by email on the progress of the order, nor on the availability of the package
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2017
disappointed! I explain before ordering I contact the site which certifies and confirms that my invoice will not be included with my package!!!
because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
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Response from Selfpackaging
Hi! Thank you for your feedback. I'll send your review to the department of quality control to analyze your case. Kind Regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2017
Very bad experience
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Response from Selfpackaging
Hello Marion,
Thank you for your feedback. We're really sorry if you have had a bad experience with us. We always try to offer the best service to our clients but sometimes things can go wrong (most of the times we cannot control them: carrier, delay for weather problems...) We'll be more than happy to help you! Don't hesitate to send us an email to [email protected] and we'll send your message to the department of quality control. Kind Regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
We order on a French site and delivery coming from Spain ...
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Response from Selfpackaging
Hi Julie,
Thank you for your purchase at SelfPackaging. Our boxes are coming from Spain and we ship worldwide ;) Our website has been translated into French, Italian and English and there's a sales agent for each country. Kind Regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2017
Bad
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Response from Selfpackaging
Hi Didier,
Thank you for your feedback. If you have had any issue with the box, please send us an email to [email protected] and we'll be more than happy to help
Kind Regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2017
Nothing went as planned... When I wanted to place an order, I was informed that the offer I was given was supposedly false and that the final amount was actually twice as high for the same product! Then there were multiple delays in production, delivery and every time I asked to be informed about the delivery time, I always had to follow up 2-3 times, as there was no tracking of my order! It's a shame because the result of the personalized boxes I ordered is very satisfactory, but at what cost to receive them…
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Response from Selfpackaging
Hello Cédric,
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
Package OK,
Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2017
The products are always of good quality. However, the huge package was too heavy to lift. The relay point was not happy and on my side, I had to find someone with a vehicle. It would have been better to decompose it. The relay point informed me that the volume and weight of the package were not compliant.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2017
icon located above each product photo.
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Response from Selfpackaging
Very responsive, good quality and good product rendering
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2017
Printing problem and processing time too long to remedy
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Response from Selfpackaging
Hello,
We are sorry and as explained through our email exchanges, our workshops had a printing problem. That is why once this technical printing issue is resolved, we sent you your products with better print quality.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2017
lack of simpler products
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Response from Selfpackaging
Hello Florent,
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2017
Deadlines respected.
However, shipping costs are excessive for sending a simple sample.
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Response from Selfpackaging
Hello Aurélie,
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2017
I ordered 2 samples... 10€ it hurts a bit especially since there is very little chance that I will order!
The packaging should be delivered with an explanation for assembly!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
Blurry Logo
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2017
Excellent follow-up by Cécile, delivery on time.
Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2017
Some packages were creased and sample requests were not the right size or color
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2016
The site does not allow for good editing of the graphic presentation and the Selfpackaging team does not check the text alignment at all. I ended up with boxes where the text is not centered. The quality of the boxes is good so I give 3 stars.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2016
I did not understand why I had to pay shipping fees when my order was over 95 euros, contrary to everything that appears on your site, so yes disappointed.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2016
my order was assigned to another customer, I complained, extended delays, they could have offered me the shipping costs
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2016
2 weeks to receive the order is unacceptable knowing that delivery is paid!!!! Ordered boxes of very poor quality!
I do not recommend this site!!!
I found better elsewhere and even cheaper!
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Response from Selfpackaging
Hello Madam,
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2016
Received the order on December 24th, a bit too late
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Response from Selfpackaging
Hello Sir,
Sorry that you had to deal with that cursed UPS point closed without us being notified!
I hope that the quality of my customer service and my business sense will motivate you to order from us again.
I will offer you a better price than what you can see on the website.
Best regards,
Cécile
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2016
The boxes are very good but the UPS delivery service is catastrophic and the shipping packaging is too fragile (the cardboard was torn)
Moreover, there was a delivery delay due to a stock shortage without me being notified.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2016
This is not serious. I requested delivery to a relay point, but selfpackaging did not write my name on the package, so the relay store initially refused to give it to me. I only recovered it after a long dispute. Moreover, I never received any notification by email or phone to inform me that the package had arrived. If I hadn't checked the ups tracking myself, my order could have been sent back to the sender once the deadline had passed. It's very poorly organized.
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Response from Selfpackaging
Hello Madam,
As you can see on your customer file, you are called "Nombre Apellidos" or "First Name Last Name" in Spanish... You registered during a promotion that we had misconfigured. To make it up to you, you can contact me at [email protected] and I will send you a discount voucher for your next order... and I will update your name and first name.
Best regards,
Cécile
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2016
fast service, serious, nothing to say
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